I'm not sure how to rate On The Edge...I went there to buy a couple of pairs of sandals this past…read moreTuesday for an upcoming trip to Hawaii. I showed up at 11:30am and it was closed. My wife and I had lunch at C Casa and returned to the store at 12:30...not open, no one insight...we even called the number and no answer. Are they closed? I've purchased a few shoes at the Blackhawk store but I really wanted to support this location near to my home. Matt

The name of the store gives you the impression that they have the latest, up to date, shoes,…read morepurses, accessories, etc., which it definitely does. What brought me back to memory lane was Converse high tops and the Stan Smith tennis shoes. Wow! These were my favorite shoes in the 70s, but at that time, everyone had to have them. We have progressed a lot in regards to quality and comfort, but those aforementioned shoes were functional, made well, and durable. As for the store, this boutique is really unique in that you wish you could buy one of everything. You can't say that about all shoe stores. They carry very nice shoes for the inventory they have. My wife bought a very nice purse. Typical of her buyer remorse mentality, she didn't like the color of the first one she took home. No problem, the friendly staff accepted the return (made easy since she just bought it a few days earlier and had a receipt) and she returned it for the same purse, but in a different color. I think On The Edge will be a great fit for the Bishop Ranch City Center, but you have to make sure you walk upstairs to check out the store.

I shopped 45 minutes before closing. They started kicking everyone out before their close time…read more Workers watched and followed me & other shoppers everywhere. It was very uncomfortable to shop this way. I told the manager to stop watching me and she told me to leave the store. Terrible customer service. I feel this store will close soon due to it's current low reviews and customer service...

This store is a little pricey for me, so I usually buy a shoe that's either on sale or clearance.read more

I'm updating my previous review because Abraham Baiza went above and beyond to make things right…read more During my first two stringing experiences, I unfortunately ran into quality issues, including one racquet that was missing a string. It was definitely frustrating, but Abraham took my concerns seriously from the beginning. He personally reached out, apologized, offered to restring my racquet free of charge, and even provided a gift card for the inconvenience. What impressed me the most was that he didn't just fix my racquet--he worked to improve the process. When I picked it up today, I noticed they now attach a label showing the string type, tension, date, and stringer. That tells me they're focused on preventing mistakes in the future, not just fixing one complaint. Every business can make mistakes, but not every manager takes ownership the way Abraham did. His professionalism, communication, and commitment to improving the customer experience earned my trust back. Thank you, Abraham, and the Sports Basement team. I'll definitely be back for future stringing and would recommend them to other tennis players.

Went to here a few times in the past when I still lived in San Ramon, California. This place is…read moresupposed to be like a Dick's Sporting Goods but with more variety of sports equipment and other related products. As well as better quality since it's like a private owned business and not a public one. The service overall was good at this place as the employees were helpful with guiding us to find stuff we were looking for. As well as helping my brother find a new bike for him to ride after his old one fell apart. When it comes to value that is where the problems set in as to why I am giving this place a 4/5. Lot of the stuff in this store is expensive and I do mean EXPENSIVE. It could be close to like 120 dollars for a pair of shoes which seems to be way more than most other retailers. And most of the other equipment could range up to 200-300 dollars as well which can make it frustrating to figure out what to spend your money on depending on the need. At least the store has plenty of equipment to choose from, as well as a range for you test stuff out and other useful features for equipment you want to rent. But I would only go here as a last resort if you can't go to a Dick's or find good pricing.

I called today and spoke to a young woman who assured me I could find the right shoe for my needs…read more (I am a walker, not a runner in my 60's.) She was right. Customer service was wonderful and the young man who helped me was very knowledgeable and helpful. He measured my foot, watched me walk and made suggestions. I found a very comfortable pair that I am confident will fit the bill. Great experience and highly recommend.

Roberta is the best!…read more She started by asking me about my running history, what I'm looking for in a pair of shoes, my running injuries/concerns/goals, etc. I spent around an hour in the store from start to finish, including trying on about 8 pairs of shoes and testing most of them out on a short jog to find the best ones for me. Not only was Roberta extremely knowledgeable, but she was also a pleasure to work with. I ended up finding and buying a pair of running shoes that I love! If you're looking for knowledgeable advice on what running shoes are best for YOU, I recommend a visit to Forward Motion Sports!

There are some things I much prefer buying in person. Shoes are one of those things. This is a…read moresmall store but had good inventory and better deals than the big A online.

I completely agree with the reviews of this store. The attitude of the employees here is a total…read moremiss. They would rather chat amongst themselves than help anyone. I only use this store for returns of the items I buy online and will not be spending money there. Management needs to fix this, but as they say, it trickles down from above

Came in for a particular color pair of shorts, found a pair…read more Selection may vary and it could be quite some work to look for something. If you have time and are patient enough, you maybe able to find it. Value was good for the quality. Checkout counters could be more being available. The line was quite long when I went Tuesday night, and only 3 checkouts were open and they were very slow. This could be improved.

I normally don't leave negative reviews, but my experience at Marshalls was uncomfortable. After I…read moredeclined the store credit card multiple times (at least five), the cashier continued to push it and even had another employee come over to try to convince me. There were only two registers open, and I felt embarrassed because the repeated sales pitch was holding up the line behind me. I understand employees may be encouraged to promote credit cards, but customers should be able to say "no" once and have that decision respected. The experience felt unnecessarily pushy and made checkout stressful rather than pleasant. I hope management provides better training on respecting customers' responses.

Got me my own Valentine's gift! Actually I was next door at the Van's store getting my bestie a…read moregift card and heard the Gold Nike Air Max 97 OS calling out my name! I'm the first customer in the store and got to take a good look around. Jordan's? Humm... Tried on the gold kicks display in my size and that was it. I've a had a $1 gift card some a SP online purchase, but you cannot use it for store purchases. Whatever, no problem. The sales associate apologized three times. No worries here!

I walked into Shoe Palace looking for a specific pair of sneakers. A young lady working there…read morechecked their system, saw they didn't have my size in stock, and mentioned the Hayward location showed one pair available. When I asked if she could kindly call the Hayward store to verify and ask if they could hold it for me, she flat out said no. I was shocked--the store was practically empty, with about five employees working and only three or four customers total. There was zero reason not to take two minutes to make a quick phone call. I walked out and called the Hayward store myself. Not only did they not have the shoe in stock, but when I asked the employee in Hayward if they normally call other stores to check stock for customers, she said yes, absolutely. I went back inside to speak with the manager and asked why his team refused to make a basic phone call for a customer. His facial expression showed complete indifference. It wasn't until after I brought the issue to his attention and complained that he finally picked up the landline to call around. Customer service here is extremely lacking. Employees seem unmotivated to do the bare minimum, and management only steps up after you call them out. I expect much better effort from a retail team.

Landed in Blackhawk Plaza today by happenstance and was excited when I discovered this shop…read more I saw cool brands I recognized and many I did not, but the selection was cool and edgy. Not the place to come if you want generic gym or track garb, but rather athleisure and casual chic. Brands like Birks, Miz Mooz, Adidas, Vans, and a multitude of comfort-forward, cool shoes, sandals, slides, sneakers, and clogs. Thanks to sales associate Billy for helping me find something for my annoyingly high insteps. He's friendly, welcoming, and knowledgeable. I'll be back -- thank you!

Well, my kid called me out on my previous review and asked, "Dad, didn't you buy a pair of Pumas at…read morethat shop you gave a two star review in Blackhawk?" Ouch. My initial review was on a quick first impression (I guess I wasn't that impressed?) I've been back a few times and yes, I've even purchased shoes. Gotta come clean, re-write my review and hand out a few more stars... 4 stars Fun shoes Nice shop Friendly staff

My go to store for picking up online orders from the Rack and Nordstrom…read more The online pick up is located on the right side of the store by the fitting rooms. This store is spacious, brightly lit, and always clean and organized. The staff are friendly, efficient, and accommodating to the customers needs.

Love the store but come on with the 1/2 hour waiting in line at the checkout... especially when…read morethere are employees doing other things besides helping the customers!

Took the kiddos here on a rainy day to keep them occupied. Relatively inexpensive for an outing of…read moreimagination and creativity. It was pretty chill IMO. I took the kids here when they were super young and the made glasses with their name on it. Actually, I think they pointed and we did most of the work. It was cool watching them do their own thing but we still had to quality control.

Walked in on a weekday and had Amazing first experience! Thanks Sami! We will definitely be back!read more