Great customer service and good service overall. Customer service response quickly and…read moreeffectively. I have no complaints about the service

Not happy with the internet company at all- they are just as bad as Spectrum!!! They lure you in…read morewith a reasonable rate and ever since have jacked up there rates MONTH after MONTH! Might as well go back to Spectrum! Don't fall for their low sign up rate it will be back to Spectrum rates after the 12 months !!! Don't waste your time switching! Plus when you try to call them to discuss anything their phone system disconnects you so you can never reach anyone.

They turned off our internet for 3 days without warning because one of my sons friends downloaded…read moresomething. Legal or not, I felt it was a bit extreme. Never had this problem with time warner or Verizon.

The installer went out of his way to make me happy, spending almost 3 hours crawling in a tight…read morespace under my house so the wires were exactly where I wanted. He really spent a lot of time trying to get it right, and it shows because everything was setup perfectly. Once running I had some questions, and the tech. support is fantastic, best I've ever had, from techs right in Winston Salem. Based on my measurements the download speed is almost 1Gbps speed, which is incredible.

DO NOT TRUST THESE PEOPLE OR THIS CORPORATION!…read more I was offered a deal in-store by Spectrum to bring over 3 phone lines within 7 days to have my $490.64 phone balance with AT&T paid off. Because my family and I were in and out of town, I set up the 1st one on a Friday (12/6), the second that Wednesday (12/11) and mine the following Friday (12/13), all in person. I asked several times if I was still eligible since I had started the previous Friday and was told I was, but I had to go ahead and pay off my $490.64 AT&T balance before my line could be transferred, which I did. I even talked with corporate on my phone while I was waiting in line, because the store had already made an error checking the box on the first line to make it eligible. Corporate reviewed my account and also implied I was within the window. A few days later, Spectrum corporate contacted me asking for my last AT&T bill to receive the "buy-out", which I provided. They still implied I was eligible, and I received the attached email saying I had met the requirements. Today, I followed up with Spectrum corporate and was told both the local store and corporate call center gave me bad information. The "7 day" window to be eligible was actually only from Friday to Thursday (not seven 24 hour periods from when I started). I was told it had already been escalated twice to corporate management and denied, so I am currently taking them to small claims court and reporting them to the Better Business Bureau.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 202 Lowes Blvd. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Lexington Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Don't sign up. They are scammers. Told me I could cancel in 30 days with no charge. When I tried…read moreto cancel, because their TV stream sucks, they said I owed $100...then charged my cc for $600! I guess it will take another 2 hours of my life to get my 600 back. The worst customer service in the business. Just use anyone else if you have options.

OMG! Never get involved with this company! Their representatives will lie to your face. We told…read morethem we needed cable service for some months until we would be moving in several months. We were reluctant to sign the contract since it was for a one year contract. Like fools we believed the Comcast people on the phone when they told us we would be released from the contract if Comcast did not offer service at the new location we would be moving to. Turns out no Comcast service is offered at our new location. You guessed it. They will not release us from the additional 10 months on the contract. They lied to us and their management explained that Comcast cannot be held responsible for what their employees tell customers. The only thing that matters is what they tricked us into signing. I cannot tell you how poor this customer service is and what an awful experience it has been to do business with this company. We have never encountered anything like it. If I could have rated them with zero stars, I would have. "Caveat Emptor-Let the buyer beware". Now the public is aware!

The quality of service was exceptional with no wait time. I…read morewent to Verizon and T Mobile before Spectrum and although Verizon was a good experience the prices were $60. more a month for the same service. My experience with T Mobile was 3 days wasted trying to get service and it was a no go, not a happy camper. I have to take my hat off to the Spectrum crew ...SAMONE was a joy to work with, TED got me a GREAT deal and JOSHUA, who did the install was outstanding! Great crew, great service and I am one happy customer! Thank you Spectrum, High Point office. I am sorry to know that this office is soon closing and I do hope that I will see familiar faces and the next location!

New Leadership and New Customer Service people. Wow what a refreshing change. People who actually…read morecare about you. They are knowledable and hardworking. They try to provide you the best customer service in a timely manner. Really appreciate the new gentleman who are they, they are trying to make a difference. This will be my new store. I don't mind going the extra distance. The guys here are great. Rashad I think is the new manager and A Justin helped me with my bundled package.

At 12 noon today Sunday 06/22/2025 I called for TV repair was promised I would be called back…read morewithin the hour by a tech person who knew what was going on with me losing my living room T.V. reception, it is now4:30P:M and not a word from this dog and pony show called Northstate or Lumos, what a shit show Northstate or Lumous or whatever Northstate or Lumous has devolved to! It would have been far better if whatever A-I or Dum ass they hooked me up with would have just leveled up and told me that they Lumous knew absolutely nothing about anything and just hung up. I am a month behind in payments and they will never receive another dime from me! And for the FOUR HOURS LUMOUS deprived me of today my rate is $50.00 per hour. Lumous owes me for 6 hrs. $ 300.00! In other words, LUMOUS YOU REALLY SUCK!

Horrible company. Their internet service isn't even worth having. It cuts out constantly. Customer…read moreservice is incredibly rude. Everything has gone downhill since they became Lumos. Now customers have to pay more to pay their bills which is ridiculous. I'm glad I switched companies.