Good for an eye exam, but good luck getting a human on the phone when you need to follow up. Four…read morephone calls later, averaging 20 minutes on hold each time, left messages and eventually had to go to the office to get the prescription. I think they bought up a bunch of local small shops and now they're too big for their boots and have lost the personal touch.

What a joke of a company only care about money. Not people's eyes not about patience needs. Have…read moretried to 3 years to resolve there mistake been told several times they agreed of shortcomings would be taken care off. Was all lies.

Dr. Cohen has been my optometrist since I was a little girl. He was the first to detect an eye…read moreproblem which would have hindered my learning ability in high school and college. After some very fun therapy, I was able to study and read with comprehension. I wear contacts most of the time. I have glasses as a back up. Dr. Cohen was able to help me pick out a great looking from from his vast assortment. He is the only Optometrist in Pittsburgh for myself and my family.

I purchased frames & lenses and then waited ten days (as expected - thus began the range within…read morewhich I was told they would arrive). On the first day on which I was told I could expect the frames to be in-store with their lenses, I got a call asking if I would be satisfied with another color, perhaps green, although I had ordered gold frames. I asked for a full refund & an explanation of what occurred, instead. They told me that the frames were going out of production and that an Under Armour rep repossessed the frames that they had in-store. What I suspect actually happened is they just order frames off the grey web of resellers on behalf of their customers (adding 200$ to the price, for the "service"). Hence their inability to rely on their procurement process. I asked how I might track down another pair of those frames, they did supply me with a contact that seemed reasonable. The people there could not help me, much as I'm sure they couldn't help whatever receptionist or salesperson made the calls to try and procure the frames they had already sold me before they tried the honorable grey web - if indeed they ever did. I'd almost count this as a benefit, but the truth is the kind gesture of letting me get stonewalled by some megacorporation didn't really help me at all, it just wasted yet more time. Never happened before in my life. I've gone through a lot of frames, too. It felt remarkably like being scammed. If I wanted to buy something and never receive it, I'd just go to the grey web myself. By trying to get glasses here, I added 14 days of wearing broken glasses into my life, which has been some minor trouble.

It is a TRAVESTY to not have updated my review since Dr. Pusz took over ownership here! She is…read morejust the best and I would recommend her over and over again. She's made some really great improvements to the business too. I know she cares and has breathed some new energetic life into the business too. My eyes suck, they just do. So they're pretty tricky to work with and Dr. Pusz has always been very patient with me and my questions and concerns. I basically come in every time and say, I think I'm slowly going blind and she just reassures me that's not the case very calmly and I appreciate that. But if I do have valid concerns she will investigate the issue. She has sent me to some specialistists and done tests to just make sure everything is okay (which everything has) and I appreciate that care. The other thing I really like is their eyeglass selection. I definitely go for funkier glasses and while they absolutely have traditional frames, they have some really fun and funky glasses. One pro-tip too, if you like a pair of sunglasses frames, they can make those regular frames for you too! I've picked up some fun striped cateye Kate Spade glasses that are my absolute favorite I own. It takes a couple weeks to get them in, just a heads up. I will say it can take a while to get my contacts in. I get one-day disposable contacts and have a stigmatism. I'm not sure if these are a "special order" item or not. But it's taken up to 3 weeks to get them in and sometimes I don't think that far ahead to order more before I run out. So just be aware you will need to order contacts from them well ahead of when you think you'll be running out. The whole staff is very nice and it's easy to see why, it always comes from the top down. I'm so glad to have Dr. Pusz taking care of my eyes and I actually look forward to my visits to chit chat and catch up!

Beware of how the practice codes your health plan. I was billed for services that did not happen or…read morewere not explained to me at my visit. I was there for an annual exam- which is covered under my plan. My insurance was billed for a specialty visit and I was forced to pay a specialty visit co pay. Shady business practices!

I went to family vision care to get my eyes and my nephew's eyes checked. It was a great…read moreexperience. Dr Hamilton was very nice and he made my nephew feel really comfortable. I highly recommend him. His staff was also top rated too

this place went down hill since dr. clement left. and that merge was a bad idea. I came in a 4:06…read morefor. 4pm appointment. which I left work early for. it was traffic ... they even called me and said it was traffic because of a baseball game. and tried to get me to come before 3. which I couldn't. and that lady at the front said I needed to be rescheduled. she was rude .. I been coming here since 2017. and my last 3-4 visits have not been pleasant. I'm sick of it

Don't go here. I had…read morean appointment for 9:30. They told me to show up fifteen minutes early. I did. 9:30 came and went. I was literally the only customer in their showroom. At 9:45, I asked how much longer it would be. It was too long, and I had to be back at work by a certain time, so I told them I was leaving and did so. That would be enough for me to avoid a place and recommend that others do the same, as keeping the appointments you make is one of the basic hallmarks of a serious business. It didn't end there. The next weekend I went to a different optometrist. That optometrist was unable to help me, as these fools at Gateway Eye Associates had put a "prior authorization" on my insurance. I tried to call Gateway Eye Associates, but all on receives when calling them is an automated message directing one to their website. I ended up having to wait until Monday morning to call my insurance company and have them remove the hold. So, not only were they unable to help me, but they also prevented anyone else from helping me as well. Seriously: Don't go here.

The people at this office were lovely, but I can't recommend them since they will not let you apply…read moreinsurance for new lenses on frames not bought in the shop. I would be OK with the premium prices of $500-700ish on the frames I tried on, IF there were frames that fit my face and preferred style. But what I liked just didn't suit my face shape. I just couldn't find a single frame that I was in love with that sat well on me. It wasn't for lack of trying. Instead I wasted my time bringing frames I already had and liked back in. The other thing that didn't sit with me philosophically is that they were OK to charge me totally out of pocket (almost $500 for my prescription), but couldn't be bothered to let me use my optical insurance to bring that price down for me. Buyer beware, especially since the style frames they have aren't for everyone. I'd actually liked the styles they carried and that's why I'd chosen them, but none sat well enough on my face. If they can't be bothered to save their customers a couple hundred dollars if there is no frame sale in it for them, that doesn't jive with me philosophically. I suggest you folks reading this think about if this is the kind of place that deserves your business.

I recently Arrived in town to officiate a football in WV. The ladies in this business was able to…read moreget me in early and get me fitted in CL. This wasn't several hours before the game. They saved the day. I highly recommend the professionalism and personalities.

I would rate a zero if allowed to do so, the entire experience has been atrocious and a complete…read morenightmare. After finding a Groupon for laser hair removal services, I decided to try it out. My first experience was marked by an unwelcoming office that was not open during the posted hours and after calling the number listed I spoke with Zoe, the technician. We scheduled an appointment for later in the week and to her suggestion, we went with a direct payment rather than the Groupon that caught my eye. After my first session of 4 areas, only 30% of the treated hair was affected. I called and left a message and did not hear back until several days, and calls later, in which I stated that I would pursue a refund. This got their attention and the response was that I needed 6 more treatments to see the maximum effectiveness. Fearing the loss of the money that was already paid, I continued with the service, regrettably. Each session left areas untreated and when mentioned I was told to use the next session for those areas. Scheduling is another migraine in the making as Zoe has other jobs and schedules for her convenience. The amount of time that she allows between sessions is less than 1 month at max. One attempt at scheduling took 10 days and multiple calls to get completed and I was told the office is not always available as it is shared with a doctor of some sort. During my last visit, I was greeted with a shout from the back rather than the customary hello, please follow me routine that we are used from a medical professional. Over the course of the treatment, I learned that the armpit and arm have a distinct, yet very vague, cut off and that she will not go beyond this ambiguous line, not even for one hair that she "missed" before. Raising questions became a battle of patience that any parent of a toddler can agree sometimes you just have to cut your losses for the sake of sanity, In scheduling the last session, I was able to get another technician who can book further out and although the time was unfavorable, and questionable given the openness of their calendar, I will be relieved to be finally done with this business. The focus seems to be on profit and their convenience over professionalism and customer satisfaction. I would only recommend this place as a case study for future entrepreneurs on what not to do and am giving serious thought to writing to both the BBB and the health department as no one should have to endure the experience that I have had. Save the $1,000.00 for another more adept business or take your chances and stock up on patience and Advil, you will need a lot of both to deal with Zoe.

From the owner: Practicing for over 14 years as a board-certified Ophthalmologist, Dr. Benjamin B. Chun has…read morecompleted more than 7,000 cataract surgical procedures and over 10,000 laser procedures. In addition to providing general eye care, he also treats glaucoma, diabetes-related eye conditions, macular degeneration, and dry eye. He currently serves as the Medical Director of The Cataract & Laser Institute of Pittsburgh. Dr. Chun graduated from a combined program from Dartmouth and Brown Universities with a medical degree.

Dr. Kent and his staff are absolutely wonderful. From the moment you check in to the time you…read moreleave Everyone of his staff was super friendly. Dr Kent is fantastic. Very thorough and has a great personality. I highley recommend Dr.Kent

I would NOT recommend going to see Dr. Kent. It was like taking your car to a roadside autobody…read moreshop rather than a dealership. Worst experience! Has no idea what he is doing and due to this lack of confidence, acts arrogant and rude to justify. Needed to go to another Dr to reevaluate what he failed to accomplish.