I am disappointed with my experience, as this is now the second time my reservation has been…read morecanceled just 30 minutes before the scheduled appointment. While I understand that unforeseen circumstances can happen, last minute cancellations like this are highly inconvenient and disruptive. What makes this situation frustrating is the strict enforcement of the company's cancellation policy, which charges customers a 50% fee when canceling less than 24hrs in advance. It is only fair that the same level of accountability be upheld on both sides. Customers are expected to respect the policy, and in return, the business should demonstrate the same consideration and reliability. Not be compensated with a $5 discount. When if I had canceled the appointment would have been charged $30. Experiencing this issue more than once concerns me about their consistency and professionalism. I hope improvements are made to better manage scheduling or compensation.

I am beyond devastated. Worst experience ever. From start to finish. I don't know where to begin…read more This was my second time back at Sugar and Glow in Downey after many years of having a bad first experience. The few times I've been sugared here have been the most painful experiences. I've been getting sugared ( Brazilians) to be specific FOR YEARS so im no newby to the pain. I didn't decide to leave a review of my experience up until now because at the least, on my first experience I received exceptional customer service. Today just left me feeling really devastated. The customer service with Sugarist Kathy was shocking. I don't understand how someone in this type of field could be so unwelcoming and careless. It felt like she did not want to be there. She did not bother to introduce herself kindly or interact with me in any kind of way. She seemed very annoyed. She didn't care to make me feel welcomed or comfortable in such an intimate service. During the service I expressed to her that she was going too fast for me as I was in extreme pain from the way she was applying the sugar on my skin to the yanking of the hair. She stated that it was because I was on my cycle and because my hair was extremely long, now I understand it was long but like I said im not a newby to the pain of a Brazilian. She could've responded in a more understanding way. It just was not a pleasant experience for me from the moment she came out to get me from the lobby because of the customer service. I don't know if I got her on a bad day, but I wouldn't want any girl to experience the treatment that I did today. Sugar and Glow I hope you reiterate to your staff how important it is to make clients feel welcomed and comfortable, and to simply be kind and friendly, basic human decency. Specially for the price we are paying for these services. I left devastated..

5 stars!! I love my tan!! Crystal is the best! The vibe was definitely there good playlist super…read moreclean she explained everything and mixes the color to match your skin I am in love I will be back frequently!! Recommended 10 out of 10!!!!!

Crystal is the best!! I requested a last minute session before my vacation and she was able to fit…read moreme in. This was only my second time getting a spray tan so I was a little nervous. Crystal talked me through everything step by step and made me feel super comfortable. I would recommend her over and over again!

She's the best! I've been going to her for over maybe 2 and a half years and she honestly does a…read moregreat job! I recently also got my brows done by her and I never let anyone touch my brows. She shaped and tinted them and they look amazing.

Ariceli is the best! She's so easy to talk to and makes me feel so at ease. I always look forward…read moreto my appointments to both catch up and get myself feeling sexy again.

Awesome staff. It was my first time and loved the customer service. I was assisted by Marlena. She…read morewas great. She explained thoroughly and made my experience wonderful.

I had never gotten a spray tan however she made me very comfortable! It was really easy and quick…read moreand she walked me through the whole process. The vibe in there makes you feel good and you know you are going to come out looking amazing!

Bree made me feel comfortable and she's very nice and accommodating. She did my waxing in a very…read moretimely manner. Would come back and choose her again!

Bree is seriously the best! She is so kind and funny, and makes the wax experience 10/10 each time…read more Whether it's your first time or 20th, she will always make sure you're comfortable and at ease! I def recommend booking with Bree :)

This review is long overdue. I've been going to Alicia since she had her own room in the little…read moreshop in Downey by 2nd St. (since 2016) For all of you who've never been waxed, let me tell you, Alicia is wonderful. She's the first person I went to and she does a wonderful job at making the entire process as painless as it can be. She also talks to you which is a lovely distraction! Lol ( I always take a couple Tylenol before I go) I've also been going to Gisselle for her facials and she also does a great job. She is very good at getting you in and my skin looks great when I leave. :)

Amazing service, the vibe is always right, I try to come once a month to get my waxing done by…read moreGiselle. I've been coming here for over 6 years now. Come and see for yourself, you won't regret it. Pricing is actually very affordable too. Thanks for always keeping me smooth and silky Giselle

I love it here she gets you in and out super quick and efficiently. soft as a baby. she definitely…read moreknows what's she's doing because I've had different experience's and it was nothing compared to how she waxes. i got a Brazilian wax and it was not uncomfortable at all. she kept the conversation going like if we were sipping coffee lol 10/10 during my lunch break :)

Had a great experience with Jazmina! She had such a gentle hand & I barely felt any pain during my…read moreBrazilian. I was amazed the hair was even coming off because it felt so effortless. She is super friendly & makes you feel so comfortable. 100% recommend her and will be coming back!

Julia waxed my wife's eyebrows this morning and it was a nice experience. She was very friendly and…read moreprofessional. My wife's eyebrows came out great and now I want to get my legs waxed! Will return! Thanks Julia! Ps. Great location with lots of parking and the inside was super clean and cute!

My favorite wax spot to go to when I'm in the area! Ari &…read moreJulia always does an amazing job and quick Brazilian too which is an absolute plus for me :)

I discovered this beauty salon because my hair dresser Sonia has been doing my hair since I was 6…read moreyears old, she never disappoints and she will not let you leave her chair unless she knows your hair is 100% to your liking. She is very dedicated and has over 10 years of experience. I've changed my hair color multiple times and my hair is long and healthy thanks to Sonia I recommend calling and asking for more info to speak to her directly

What an adorable, peaceful space to get a facial! Liz is thorough and has a lot of techniques I've…read morenot had anywhere else. I had the jelly mask with the green and red light to help repair and improve my skin. She cleans, treats, sculpts, cools, and leaves you feeling fresh! Liz has additional services... Eyelash This place is super cute and think it'd be a great place to have a bachelorette glam day, bridal party hair & makeup studio... Enjoy!

This is one of those times searching Yelp helped me find an amazing business…read more Linda is fun, friendly, does great work, and makes the experience of getting body hair ripped out of one's body a great time. Highly recommend. Even with money being tight lately, this is one thing I will continue to spend on because she's that good.

I booked with Linda about 3 years ago at her previous wax studio and have been following her since…read more Not only is she professional and efficient with her craft but is also welcoming, friendly and will make you feel comfortable! The studio is always clean and well-decorated to fit her vintage gatsby vibe. I always look forward to appointments because it just feels like i'm catching up with a good friend and chatting is a good distraction for minimal pain of waxing. Linda is truly one of the most genuine and kind people I have ever met so I really recommend booking that appointment even if you're an anxious person.