Wow Some things never change…read more I raced here after work and arrived at 6:55 to find them locking the gate. When I said, "it's not even 7" I was told "we close at 6:45." Huh? I told her it didn't say that online and she replied, "we don't do the online thing!" You have got to be kidding me I'm completely over it. This beauty supply is closest to me but I'll drive out of my area to avoid their shenanigans from now on. Smh

Although the energy in this place is low. I appreciated the customer service and the cleanliness…read more The prices are fair enough and compared to other wig spots in the area. I have to give this one a better score because of how bad the other ones are.

I have never had a bad visit here. This location usually has what I am looking for in stock. I…read morereceived great customer service when I visited a few days ago, and a very kind employee gave my friend and me a helpful recommendation for concealer and setting spray. She also helped us find the right concealer. There are a few brands, like Armani Beauty, that they do not carry here. Overall, it is a great Sephora to stop at.

We've had a lot of experiences with the Sephora on 4th Street in Berkeley and most times we've…read moreexperienced really good customer service from the employees. Not last week. My daughter wanted to exchange a product that was malfunctioning. Instead of spraying like it should, its contents sprayed all over her hands. I had to go to another store first so she went in without me. She talked to the manager and when I got to the store, she was almost in tears because of the way the manager talked to her. She couldn't find her receipt, but she did pay for it. I understand that Sephora probably gets a lot of people stealing things and trying to return them but one can still use good customer service skills and communicate the same thing -- that they can only return it with a receipt. This can be done in a friendly boundaried way. When I came, I also spoke to the manager, who I would say was not very friendly. Maybe she had a bad day? I know being a manager is hard work but her attitude went beyond firm to quite cold and impersonal. It just wasn't the level of service that I normally expect from Sephora. When we did find the receipt, we told her and she told us to go to the register to make the exchange. No, "good, I'm glad it worked out for you, that would've been a bummer if you couldn't find the receipt." She seemed very uninterested in talking to us. I didn't get her name. I am not advocating for special treatment but respectful treatment would have been nice. The representative that did the exchange was very helpful and friendly. I remembered her from another day that I was in the store, a couple of months ago and I really liked her. Her name is Lauren and I hope that management recognizes her for her exemplary customer service skills.

stopped in to buy product in person rather than online, thinking that i could test the colors in…read moreperson, buy from a smaller retailer, etc. I had a short list of items I wanted to buy. One sales person was rather pushy, asking me way too many questions from the moment I entered the store. I wanted to look around at everything and take it all in, but she made me want to grab what I came in for and run. She complimented my eyes, then followed up with a sales pitch for an eye product. It was gross. You have to go through an employee to get your products, so I gave her my order only to find that when I got home 2 of the products were completely wrong (I asked for a highlighter but got a blush). Now I have to drive all the way back (about 30 min from home) pay for parking and enter that lion's den again. Not looking forward to it.

Many thanks to Michele at Bluemercury in Berkeley for taking good care of me and my skincare! She…read morewas very generous with sharing her skincare expertise. I left the shop glowing. Lydia C

Came in with my mom who seen this place and wanted to look around and we were NOT disappointed!! We…read morewere able to find traditional herbs that we've been looking for, for a long time and were treated very well. The owner was very knowledgeable about different ways to utilize the herbs and all the herbs we inquired about!! We will definitely be back! Our new favorite go to place!!

I had a lovely experience here…read more Did nit know what i was coming for but wanted to explore the shop. The owner was very kind and welcoming. You can sign up for classes for late spring 2024 through their website. The owner has many teas and can help guide you for a possibly remedy (if you are experiencing parasites for example after a trip overseas) or something as simple as needing to boost your immune system to avoid being sick. He can also offer teas that help you retain supplements you take and if you are experiencing depression he will offer a 30min consultation for $45 prior to determining what herbs to prescribe you and to make sure they don't have a negative effect on medicine you might already be taking. *your teas have to seep 15 min prior to having them. He also makes a great lip balm and a lovely facial serum. Two tea sachets and one face serum cost me $70. I will definitely keep him in mind for future needs.

Shouts out to this Beauty Supply. Great customer service. Well organized. Have/Has‍ EVERYTHING you…read moreneed to stay "on point"!! The owners, are always very helpful, female cashier (always professional) Damn... I wish I'd got her name, she's hella cool fair professional...not just to me yet, within all customers within my vision, within checking out.... Hispanic?? Maybe.. ( doesn't matter) /mid short/ jet black hair... either way.. HER!! She's amazing! As well as the staff from MY few visits, over the past two years!!! Just Go to Them!!!......................

Still a decent beauty supply store to get majority of your hair care products. Some of the products…read morelike ApHogee protein treatment is sold as two separate bottles instead of as a dual unit. Definitely overpriced. Lots of variety and brands to choose from. Service is meh okay. Nothing to write home about. Parking is available on the street.

Great products and friendly service with quality recommendations. The jar deodorant will now be our…read morego-to deodorant.

I have been using the chai tea scented soap and it smells and feels good. I love it and will buy…read moreanother bar of it when this one gets small. I will also refill my Trader Joe's laundry detergent when it gets low although that will take a while because I don't use it much, just to hand wash my bras. But eventually I will refill it.

Crystal F is absolutely the best and consistently provides exceptional service. I've seen her for…read moreextended bikini waxing, full leg waxing, as well as brow lamination and tinting, and every appointment has exceeded my expectations. She is incredibly sweet, professional, and makes you feel completely comfortable throughout every service. Her attention to detail is outstanding, and she always shares helpful beauty tips that I truly appreciate. You can tell she genuinely cares about her clients and takes pride in her work. I highly recommend booking with her!

I had an amazing experience at Benefit Brow Bar! As a natural ginger, getting the right brow color…read morecan be really tricky--but Jasmine absolutely nailed it. She talked me through the entire process, made me feel completely comfortable, and clearly has a passion for what she does. Not only did she match my brows perfectly, but she also made the tinting and threading experience feel safe, quick, and supported. Threading can be painful, but Jasmine's encouragement and nurturing energy made all the difference. Plus--she smells amazing, which somehow made the whole thing even more pleasant! Highly recommend this spot, and especially Jasmine. She's a brow magician and a total gem. Will definitely be back!

The store itself is beautifully designed - minimalist and calming, making for a truly pleasant…read moreshopping experience. And, of course, the products are fantastic. I'm particularly fond of their hand soaps and lotions; they smell divine and leave my skin feeling wonderfully soft. While Aesop products are definitely an indulgence, the quality and the experience make it completely worth it.

Wanted to get my husband some cologne and to be honest, I had no idea what scent he liked and what…read morethey offered. Luckily I had my husband with me and the person who helped us was super kind and helpful. They let us sniff out any scents we wanted, gave us the history of each scent, what's popular and what's not etc. Sometimes shopping for scents can be overwhelming and I'm glad that our experience at Aesop was great. In the end, my husband couldn't decide on a scent and we ended up with this cute one that had like 6 different small scents that he can try out and later figure out which scent he likes the most.

I've been having allergy issues with lip products from big name brands (e.g., Lancome, Clarins,…read moreIlia) and found that they all contain red lake dyes such as CI 15850, etc. A big problem is that almost all lip tints use synthetic, red lake dyes for red and pink colors. After an extensive search, I found 100% Pure offers multiple shades of deep to bright red, purple-red, and light pink in lipsticks, lip glosses, and lip glazes! Most other brands can only offer red lake dye-free products in nude or clear colors. I was beyond stoked! And I found out that they were having a really great summer sale--items were 30%, 40%, or 50% off based on my receipt! One of my favorite things about this brand is that instead of products that taste like plastic, wax, or some other unknown substance, all my products actually taste like fruit, which is great given that they advertise being made of fruit juices and natural oils! The shelf life of their products is, of course, significantly less than other products that have preservatives, but honestly, I'd rather have cleaner ingredients and a shorter shelf-life. The store in-person had all the items that were out of stock online, too, which made my shopping experience that much better. I picked up a total of 7 lip products all in different shades and textures, which no other brand was able to offer me in that quantity for that quality. -- Additional things to note: - the store seems very hygienic: they have a sink where you can wash your hands, offer clean brushes and new, disposable lip product wands so you can try everything without using the wand in the tube, alcohol sprays, sanitizing sprays, tissues, etc. - the items that weren't fully red lake dye-free said "may contain", which doesn't necessarily mean they fully use it, but I didn't want to risk a reaction, so I steered clear of them anyway. - they have samples of everything--you can play around with literally every product and every shade! - dog-friendly (they even give treats!) - the location of the store is in a somewhat busy area, but if you scour the blocks, you're likely to find parking (pay by ParkMobile). I found a spot right in front of the store, and parallel parking was so easy into this spot because the road wasn't super busy. - they offer services, such as facials - the worker (I should have got her name) is so kind and won't push products on to you or make you feel rushed. I was in the store for a good 45 minutes at least, and she checked in once in a while, made herself available, but wasn't pushy or frustrated with how much time I took or how many products I sampled. -- I tried the Cocoa Butter Matte Lipstick in Winecup, Fruit Pigmented Lip Glaze in Elderberry, and the Fruit Pigments Lip Gloss in Pomegranate Wine, and none of them gave me an allergic reaction all day when I usually get a reaction within 30 minutes from other brands. Thank you, 100% Pure!

Gabrielle helped us so much and had so much patience. 10/10 service, 10/10 cleanliness. Would…read moredefinitely come back

Walked in after year! They're still pleasant.Now I hope they have what we are looking for…read more Will update after we shop.

Nice place, lots and lots of stuff here. It was my first time there after they had new ownership,…read moreso I was curious on all the items. They did not make me feel like I was a thief or anything so that was nice cause I know I might of looked sketchy cause I was slowly looking and going back and forth at everything. I got a few items but I will definitely come back, it's a fun store to shop at. They have toners, wigs, make up, contacts, tumblers, smoke stuff, hair dyes, back packs, labubus, lashes and so much more.