My partner booked a soap making class for our anniversary and we had the best time pouring, mixing,…read moreand talking with Jordan! It was so much fun and Jordan made the process fast and easy. He was very fun and hyped us up the entire time. He was also informative about soap techniques and did his best to guide us through the process of making our own loaves, and stepped in if we needed assistance. You get to pick your own scent, up to 3 colors, addons like glitter, oatmeal, exfoliants, etc., and what size you want (we did the half-size which is about 7 bars). I believe it was around $40-50 per person and to book, just call Buff City and say you'd like to book a soap making class! You'll receive PPE for your clothes and goggles for your face so you don't have to worry about the mess. The soap making process took only about 30 minutes to maybe an hour because we spent quite a bit of time picking out our customizations. The soap has to settle and isn't safe to use for about 3 days, so you'll have to return to the store to pick up. I came back a day later after making the soap to cut it, but you can choose to have them cut it for you if I remember correctly, and it was such a workout! I loved experiencing every part of the soap making process and didn't want to skip the soap cutting because this always looked like the best part from what I've seen on TikTok. Because I went a day later, the soap was already pretty solid and so it was difficult for me to cut, but I was able to do both loaves by myself so it's definitely doable! My partner chose one of Buff's already mixed scents to use (I think it was "Commando") for his purple and gold bars while I mixed coconut, honey, and oatmilk for mine! Both smell and look really nice in my opinion and I know this is an activity we'll do from time to time once we run out of soap. Thank you so much again, Jordan!!

Disappointing service On Aug 24, my 16-year-old daughter…read morepicked up a bag of oil infused Epsom salt she didn't realize was already open. Half spilled out, after immediately notifying the staff they asked if she planned to buy it. Feeling pressured and embarrassed, she paid full price, $20 of her babysitting money for half a bag. I called the store after my daughter came home, clearly shaken by the experience. The associate admitted he remembered the incident and that the spill was still on the floor. He also explained they often have open bags for customers to test. Rather than offering a replacement with me on the phone, he said it was "fine for them" she paid full price for a half empty tester product and chose to debate me on my logic. I can't help but feel like they were simply taking advantage of the situation. Accidents happen, but customer service is the one advantage brick-and-mortar stores have over online shopping. If stores lose sight of that, they lose their customers too. I imagine Buff City will read this review. I don't want a refund, I don't want a full bag. I just hope Buff City considers retraining staff to handle these kinds of situations and to prioritize customer care. Do better.

Although my kids already made each other gifts they wanted to get each other bath bombs as well, of…read morecourse they told me this on Christmas Eve morning haha. We typically go to Lush but I had seen this business going in a few months ago and I wanted to see if they were open yet and try them first with Lush bring our back up. I'm glad we went to Buff city first as they were open and fully stocked. The staff was extremely friendly, very helpful, and offered some coffee beans to help my daughter to stop sneezing (she was being a bit overzealous with deeply smelling everything haha). My kids are young so we were able to distract one while the other shopped but what made it cool was they were making the products out front where you can see and interact. One was working on putting a whipped soap or lotion in a container and another had a kitchen aid mixing bowl and was putting ingredients into the bowl, this made it fun for not only the kids but my husband and myself found it interesting as well. I always love an open kitchen, and this is basically an open kitchen for soaps and lotions, it's very cool. The bath bombs smell great. I did directly compare these with Lush and this is my thoughts on the bath bombs directly compared to lush are as followed: Lush bath bombs do lots of colors and "big shows" as they break down they typically bubble so much they float and often different types of bubbles to move them in a specific pattern such as in a circle or a rocket that moves around the tub like it has rocket boosters. Buff Citys bath bombs, although very nice sink in the tub, the colors they leave are more natural and more of a milky/chalky residue vs bright blue or other vivid colors like lush. Buff city's bath bombs do not move around the tub and they are no as interesting as far as shapes go. Lush and Buff City seem to put oil on the bath bombs and leave your skin feeling moisturized and soft. I like both companies bath bombs for different reasons, at lush you get more entertainment with your bath, the dents are very strong, and the colors and shapes are interesting but the bath bombs are $7-$10. Buff City has excellent employees, a fun open kitchen for kids to watch products getting main and most things in the store are $7-$8 . I'll continue to shop at both and look forward to see if Buff City starts adding some floating bombs with more vivid colors for kiddos.

Love the products but I hate coming here due to the lack of customer service. The staff seem to…read moredislike their job or dislike interacting with customers. Who is the manager of this location? Do you ever use a mystery shopper to gauge service levels?

I stumbled on this beauty supply due to proximity and so glad I did. I was looking for a hair…read morebonnet specifically for braids and The Hive had a nice variety of styles, colors and prices. Though a smaller beauty supply, The hive was organized and had a nice variety of items, they didn't seem to be lacking anything. Before checking out, I found the cutest unique bottle of lip tint that I had to grab! Customer service was great and I learned it's a Black owned business! Definite recommend and I'll be back for sure!

Excellent products, service and location! This is now my regular beauty supply store. The prices…read moreare also good

Sasha's prices are higher than others. Go down the street to the beauty supply store in Arlington…read moreoff of Collins.

It's always nice to find a beauty supply store, as long as the service is fair. This store is very…read moresmall, but don't be discouraged. They do carry a lot of items and also have a lot in the back. I came here looking for a particular item that they turned out not having. The staff seemed to understand what I was looking for which was very comforting. In the past, I've experienced some shop owners just saying they don't have something just because they don't know what you're talking about. She offered me alternatives in the same brand instead which was appreciated. Good to know where they are in case I'm in the area and need something else.

Everything is in one place I like that you can get your hair there and get your hair done all at…read morethe same time that's good business right there!!!!

Love Ulta Beauty!…read more The associates are friendly and helpful! The shift in the beauty industry is quite amazing. They carry Chanel, Estée Lauder, and so many of the luxury brands and what's interesting is that stores like Neiman Marcus no longer carry these brands. Kind of shocking and wonder what the story is there. It would be great if the stocked more of the brand's assortment. Like Chanel has limited stock on lip products. I end up going online to get what I need but I love browsing the isles looking for beauty products I can't live without.

I was excited to shop here until I felt like I was being watched the whole time ...the associate…read moreliterally stood next to us in one of the isles where we were looking and didn't budge, she wasn't even doing anything just standing there and my sister is here trying to reach over in front of her to grab something bc the associate is standing where she wanted to see a lipstick.

Love the staff had mask and were doing every safety measure. The store was spotless. The staff…read morewere brilliant on their products. Great job!

I love this lil beauty supply store! It's like going into a little treasure hunt. I came here…read morebefore an event to get my hair all cute. I went in there and came out with much more than expected! They have a solid selection of beauty products for excellent prices. No matter what grade of hair you have (curly, straight, kinky, fine) you will FIND what you are looking for! Go have fun in the back and check out their wigs too. I do not wear wigs BUT let me tell you I did consider buying one here for a split second! They also have cute earrings on the cheap and accessories for your night out. Plus makeup! I got a great eyeshadow palette here and love playing with the fun colors! Plus the staff is great and they were very friendly to me. Check it out if you are a beauty baller on a budget. You won't be disappointed!

Very convenient location, close to DFW and 183 highway. Brand new beauty supply on Main street and…read morethey carry most of everything from crochet, braids, wigs, synthetic, human hair, hair accessories, cosmetics, jewelry's, chemicals etc Definitely recommend this place and they are close on Sundays!!

This was by far the best customer service experience I have ever received! Tatyana and Kristina…read morewere amazing at explaining how their products worked, and which ones they recommended for my skin type. They were both very friendly, kind, and helpful! They even offered us some fresh tea

Literally the most subtle and kindest service ever! Definitely coming back asap, Atmosphere was…read morealso very warm and elegant