I wanted to take the time to leave a great review and acknowledge what an awesome time I had shopping with store employee, Mars . He was so fun and knowledgeable and recommended some great gifts for my bachelorette party and bridal shower. Mars was amazing! I ended up spending way more than planned (and don't regret it one bit!). Thanks, Mars! read more

Amazing store filled with relaxing aromas and luxurious organic lotions. This shop is located in Southlake town square, so parking might be challenging. read more

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Someone recommended the King of skin bar. Went to try and I was hooked. Now I have many favorites. My skin is very dry and that bar has really made a difference in my skin. Also , like several others and some lotions. Ho and find your favorite, friendly helpful service! read more

My daughter and I are traveling from out of town and had to stop by "the soap store" for her birthday. We were greeted by one of the KINDEST & most knowledgeable employees... She immediately started conversation with my little girl, got her involved with choosing bath bombs & let her interact with the store. It was the highlight of her day. I'm so sad we didn't get her name, but the employee who helped us definitely created a core memory. We will be back every time we're in Dallas! read more

LUSH Cosmetics - Cosmetics & Beauty Supply Near Me - Dallas, Texas

The people here are very kind all the time, they're happy to answer any question you have. The bath bombs are always great with vibrant colors, they also always are amazingly designed in a very creative way. Every time I come I love picking a few bath bombs. read more

LUSH Cosmetics - Rainbow selection - Cosmetics & Beauty Supply Near Me - Dallas, Texas

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This was the most harassed I've ever felt in my life shopping. Shopping should be a beautiful experience however every step I took another associate was breathing down my neck harassing me. I couldn't shop in peace and listen to my book I wanted to buy a collection but being harassed so many times had to leave please let your customers shop in peace no reason for more than 1 or 2 people to ask me if I need help or recommendations but 4-5 in 5 mins EXCESSIVE! Harassment! read more

Bath bomb and shower bombs away! I love this boutique! While visiting the great state of Texas, I had to go to this amazingly, sweet smelling boutique! I purchased numerous shower bombs of which only one variation was offered, but oh so nice! These shower bombs dissolve softly and slowly, the key is to only allow droplets of water to absorb into these amazingly sweet additives for moments of mindfulness. These shower bombs are extremely rich in emollient, allowing a creamy spread should you choose towards the end of their time as a final rub after shaving with a rinse and such smoothness. These add a very calming and smooth end to your showering. During sessions I let my clients know that by adding these amazingly beautiful smelling bombs to their mindfulness routine in the bath or shower will be adding an experience, as well. read more

LUSH Cosmetics - The puffy cloud...is the last one of the Sleepy Shower Bombs, Definitely getting more! - Cosmetics & Beauty Supply Near Me - Dallas, Texas

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The best bath bombs. The peach crumble looks and feels like a molded and shaped peach. No joke. The coloring and look and feel is life-like and is so pretty I am considering purchasing multiples to sit out as a display in my bathroom. You could paint these peaches as still art no joke. But it's the quality of the ingredients that pleases me even more. Not all bath bombs create actual suds but these do along with an amazing sweet, fresh aroma. The bath leaves my skin feeling so, so soft. Almost like using soap with a built-in lotion. I have found my new guilty pleasure! I only use 1/4 of the peach per bath. read more

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To Whom It May Concern: I would like to take this opportunity to recognize Jasmine at the North Park Mall -Dallas,Tx location for a job well done. Her service was outstanding, for a spare of the moment customer. My name is Troy W. unknowingly didn't know that all stores at the at the North Park Mall close at 8pm I arrived a few minutes after 8pm & the doors were closed, Jasmine took the initiative to come to the door, to see what I needed and provide Stella Customer Service, she talked to me and gave me feedback on a product that I've been looking at for a while now, I was able to purchase the Renee Shea Soufflé, Jasmine your truly a real MVP, keep going over and above the call of duty- it definitely will payoff. read more

8/10/2021 LUSH SOUTHLAKE TX LOCATION Today at approximately 2:30 pm my daughter and I went to Lush in Southlake. When we arrived there were no customers in the store. There were 2 sales associates standing at register talking. As my daughter and I continued to walk around not one time did either associate acknowledge us, speak to us nor ask if we needed any help. Then a manager came from back of store with box of products and she did not speak or acknowledge us. This is the 2nd and last time we will shop at this Lush location. Horrible customer service. I planned on buying my charity pot lotion again. We are frequent shoppers of lush and we're extremely disappointed with the way we were treated. We will not be shopping at this Southlake location and definitely wont recommend this location. Thank you S. Wilson read more

Pretty cool all natural soaps and pamper items to treat yourself! I usually walk out after stocking up for what is supposed to be a full year but it only last a few months and then Lush takes my money all over again! I recommend the bath bombs, they got one for everybody! recently tried the body wash soap (you can cut to your liking) ITS AMAZING!!!! read more

Nice store with helpful employees. We live a good hop from this store but this is the closest one to us (I'd love for them to build one in Southlake). My husband has dandruff and we have not had much luck with other products, LUSH sells a bar shampoo designed to help combat dandruff and it definitely works. My husband ran out and forgot to put it on our shopping list, two days later I notice the dandruff is back, we went the next day to go buy three more shampoo bars so we don't run out. If you or someone you know have dandruff go to LUSH and get the bar shampoo,you can tank me later. :) read more

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First off, I want to say that this is my first negative review I have ever written. I am in the customer service business and know first hand how challenging it can be. That being stated, this review needs to be shared. The last time I went into the Lush store in Southlake, Texas, will be my last. I have loved their products over the last several years and have purchased many as gifts and for myself. That being said, it is time to move on. Here is what happened: A week before Christmas my daughter and I dropped in to purchase some last minute gifts before lunch. When I opened the door to go in, I was abruptly "greeted" with "stand outside on the pavement and wait till I call you." In all my years shopping, I have never felt so unwelcome. When it was finally our turn, a very militant woman stood guard over the front of the store with their version of a velvet rope. She went over exactly how to wear my mask, not to bring it down to smell anything and how to wash my hands to an adult. I honestly should have turned around and left Now, in all fairness, this is a bath product store, a very pricey one at that. If one is so scared of transmitting a virus, one should probably not be shopping in this store, much less, maybe they shouldn't be open? That being said, the tone, the militaristic style of retail, made one think, they were lucky to be in there. My daughter is 12 and a very responsible one at that. The one time she left my side in the store, I didn't find out till later, the same cold employee evidently told her out of my ear shot, to pull up her mask and not to touch anything. I did not find this out till later or I would have promptly returned my goods. Look, I get it, I really do, these are strange times and not everyone knows how to handle them. That being said, I have frequented many stores and restaurants over the last year. Not once have I encountered someone so rude. Some people when given power, will lord it over others. This lady needs a lesson in customer service. I will also be filing a complaint with corporate. Thousands of lives have been changed over the last year, the least we could do is be polite. And honestly, if their corporate culture is so concerned with the possibility of germs and viruses, maybe it's time to reevaluate. Lastly, the video playing in the store and the titles of some of their products really isn't appropriate for children. Lush has the choice to allow employees to act in this manner, and advertise in a certain way and I also have the choice of shopping elsewhere. This review is written with the intent to share an experience, not persuade anyone. It does not mean all lush stores are this way or all employees, it is simply my review of a certain circumstance. read more

I love LUSH beyond all words. There is no way for me to possibly describe its greatness in one review. Basically, this company hand-makes all its own skin and hair products, and a LOT of them are Vegan. The products are all imported from Canada and use totally fresh ingredients, including only organic fruits and vegetables. All the products smell AMAZING, and the scent they give off lasts for hours without a problem. These days, I will not buy my shampoo, conditioner, body wash/soap, body powder, lip balm, or bubble bath from anywhere else. Sometimes I'll buy my body lotion, facial cleanser, and facial moisturizers elsewhere, but I typically only buy those from here also. I also can't even begin to describe the cart I have next to my bath tub that's loaded up with fizzies (Bath Bombs), bubble bath products (Bubble Bars), bath melts, and sugar scrubs... all from LUSH. Can you tell that I love them? Plus, aside from not doing any animal testing, a lot of their products come without packaging because they're solids, so you don't have to feel bad about the plastic, if you're Earth-conscious. The types of scents they offer are sure to please everyone! There are countless items to please fans of herbal, floral, sweet, and fruity scents, plus tons of others. I personally prefer the "warming" scents during autumn and wintertime (chai, cinnamon, nutmeg, java, etc) and floral scents through the rest of the year (jasmine, ylang ylang, rose) and LUSH is always sure to have something that sounds good to me. The ONLY downside is that their products are pretty pricey... but you always get free samples with your purchases, plus the sales associates will show you exactly how to use any and all of their products if you're ever unsure. The stores also have pretty frequent events which include product demonstrations, contests, giveaways, and hand or face treatments. read more

LUSH Cosmetics - From http://www.lushusa.com - Cosmetics & Beauty Supply Near Me - Dallas, Texas

I LOVE LUSH! Before I had discovered LUSH products, I was never able to enjoy a bubble bath without my skin getting incredibly irritated or even getting a UTI!(TMI? My bad...) The store at North Park Mall is great. Tons of selection, helpful and educated staff, and the layout is easy to breeze through even during the busy holiday shopping season. One employee spent a good amount of time with me to help me choose from their new facial scrubs and cleansers, even doing product demos so I could experience them. I loved it! I will for SURE be back. read more

I usually am too scared to go to Lush, due to my sensitive nose, but I actually love this store! I've been getting into bath bombs and the displays are beautiful. Plus theres this male staff member who was so nice, he complimented my nails and my beret, which made my day! Plus my boyfriend likes the bath bombs here too, he says they smell really nice. read more

Lush is so amazing. As soon as you walk in you are greeted by friendly Lush employees that know so much about each and every product. The store smells like heaven and good luck trying not to but everything possible! These products are natural and no animal was harmed in the making of these products! They have everything from face masks to scrubs to hair products even BATH BOMBS!!! the store is so colorful and the interior of the store is so fun and cute. Definitely go check it out you will get addicted! read more

LUSH Cosmetics - Bought my boyfriend a cute gift from lush for 44.95. It comes with 7 different products definitely worth the buy! - Cosmetics & Beauty Supply Near Me - Dallas, Texas

Trust me Hardcore selling techniques TO system (turn over To another salesperson went through 3 of them) to get you to buy more the worst experience ever. Stay away... just a real warning! read more

I LOVE LUSH!! Lush is one of my favorite stores! The store here has very nice customer service, the workers try to help you find the perfect item you need. This brand is also cruelty free for extra info. read more

LUSH Cosmetics - Intergalactic and cinder bath bombs. - Cosmetics & Beauty Supply Near Me - Dallas, Texas

Great store - easy in and out to pick up what you need. The shop is located on the 2nd floor, very close to the Corner Bakery, so it's easy to run to if you're at the Westin for meetings. read more

I seriously can't get enough of Lush! I've tried the bath bombs, shower gels, moisturizers, face washes and the hair products so far, and not once have I been disappointed. This Lush store in particular is amazing! The people are friendly, and always give their honest and well informed opinion on the products. They even provide you with some samples if you want to try before you buy. If you're a lover of natural skincare, I highly recommend that you try this place out. read more

I love lush so much! Their products are handmade and they use natural ingredients (you can actually read and understand all the ingredients when you look at the list) , plus you can also see who made you the product and when which is so cool! They don't use any chemicals .. so you know your skin is getting the best! So I went there to get a fresh mask, the lady was so nice and helped me find what I needed and also suggested me some pregnancy items (not in pushy way) and also gave me a free sample of feet massage. I will definitely keep coming here! read more

I far prefer this location to the Northpark one, and that's because of the customer service. I took my mom to LUSH, and it was her first time going (despite me being a LUSH-aholic). She expressed some interest in trying some products, but since they're a little pricey, she didn't want to actually buy anything. I offered to give her some of what I was getting, and when the girl working (wish I remembered her name!) heard, she hopped to it. She created little hair care and skin care regimes, and packaged up some samples of all the products for my mom. She made sure to ask what kind of skin and hair she had to ensure that she got the right products. My mom ended up walking out with shampoo (Rehab) and conditioner (American Cream), and some face wash (Angels on Bare Skin), toner (Breath of Fresh Air), and moisturizer (Celestial). I had bought a face mask, so when we got back to my mom's we shared it. The girl working at LUSH totally turned my mom into a fan, too, and it really impressed me a lot how considerate she was! read more

LOVE LUSH Love the girls here, too. They were so nice and didn't care if they made a sale or not (they did, if you care). They gave us demonstrations and samples like there was no tomorrow. I ended up getting an eye cream, not just because I needed it but I was comfortable upping their sales at this store. I love that things here are vegetarian/vegan and are not chemical-y at all. I recommend the shampoo bars, lip balms, and facial products. I've always been happy with things that I've bought/received as gifts here, either in Dallas, LA, Vegas, or Minneapolis. Go try it! read more

I could gush all day about LUSH products...they are amazing and my skin is so happy after I finally gave up on department store beauty regimens and bought LUSH cosmetics. I have very oily problem skin and was a bit skeptical about the ability of products without harsh chemicals to work for me but my skin looks happy and healthy. Though they are pricey, if you are used to buying other cosmetic brands they are fairly comparable. Unlike my typical experience with distant store employees at the Galleria, the girls who helped me yesterday at this store were amazing!! When I walked in they gave me time to look around without breathing over my shoulder or repeatedly trying to push products on me. After a few minutes of reading about some of their products, I asked them for suggestions and they were remarkably knowledgeable about products and honest about what would work with my skin type. I would ask about something, and they would offer a sample without any hesitation or attitude...something I love. I left with products I was happy with, several product samples, and no buyer's remorse. What a great experience!! If you have never used LUSH before, it can be a bit overwhelming to walk into the store because these products are unlike anything else on the market. This is the store to start your love of LUSH with...they are knowledgeable and helpful without being pushy or rude. Thanks Lemetria and Janelle for the amazing customer service!! **located close to the Macy's entrance read more

This store is awesome(Galleria)! Lush products are awesome! The buy 1 get 1 sale is awesome! I'm so happy after my trip to Lush today :) I actually started off at the Lush Northpark store, but a salesgirl was rude to me and my mom, so we left immediately. On my way to the car, I called the Galleria location, asked if they had what I was looking for, and then asked them to hold it for me. They were so nice and held some sale items for me. When I went in, there were 4 smiling faces. They had my items waiting for me, and I picked up some more stuff that I've been wanting to try. They were so nice, they even gave my mom a sample of a soap she wanted to try. I spent $150 there, and I couldn't be any happier. Thank you LUSH Galleria! read more

Every time I am in Dallas I make it a part of my trip to go to Lush in the mall. This time I brought my sisters to check it out and we were helped by Kaitlyn (sp?) normally I just buy bath bombs but she did some demonstrations which in return made me buy 3 new products I've never tried. As a manager i notice the customer service everywhere I go and I absolutely loved her personality! She was very friendly/bubbly, answered all my questions she was involved with every customer when she did the demonstrations. I made sure to ask for her name because she deserved to be praised. As for the products I love them all and will continue to buy from here. Best quality I have found and love they are cruelty free. read more

When I first moved to Dallas 5 months ago one of the first things on my list of things to do was find a Lush store because we didn't have one (oddly) in Austin. I had ordered things online before and was always pleased, but I'd never had the opportunity to actually go into a store. I work in Galleria Dallas Mall, so you can imagine my delight when I started and realized there was a Lush store right across the way from me! That first visit began a love affair with Lush that will make me a loyal Lush customer for the rest of my life, but this particular location is a special treat! At this point I've been to many Lush locations and I haven't had a bad experience yet, but none compare to the welcome I feel when I visit Lush in the Galleria Mall. The staff is exceptionally knowledgeable, welcoming, and attentive without being pushy. I also really appreciate their thoughtful sampling. Somehow they manage never to sample me the same things twice, and often they remember to ask me how I've liked a particular product I've purchased. Lush is an awesome company with awesome products that I now find myself unable to live without, but if you have the opportunity, visit Lush inside the Galleria Mall. It makes the Lush experience even better! read more

I have been struggling with some health issues that have left me extremely intolerant of chemicals. At the point that my hair was falling out and my face was breaking out and scarring, I knew I needed a change. Enter LUSH. I previously attempted to visit the Upper West Side location while on vacation in NYC but had a horrible experience (1 star review left on their page). I'm so glad I decided to visit the Galleria location and give LUSH another try. On my first visit, the manager (Janelle) took over an hour with me trying different products and getting me started on a hair and face regimen. I immediately started using Rehab shampoo and within 4 days my hair had stopped falling out! Unfortunately, I had a bad reaction to the cleanser and moisturizer I had purchased. I went back to the Galleria today to return the facial products and was helped by an employee named Lindsay who was so sweet and knowledgeable. She ended up figuring out that I don't react well to lavender, and she set me up with products that are lavender-free. The exchange of products was easy and painless. I love LUSH and the fact that all the ingredients are vegetarian or vegan and easy to recognize. No weird chemicals here. I can't recommend Rehab, Veganese, BIG, Ocean Salt, or Ro's Argon more highly. I feel and smell amazing and it's all thanks to LUSH in Dallas and their incredible staff! read more

This lush trumps all others in the DFW area. I am new to this whole lush game, have only ever received lush products as gifts, but have recently decided to change up my skin care regime. When I walked in to this location it was large, clean, and less overwhelming than the north park location. I was immediately greeted and helped by a VERY knowledgeable sales associate, Maria. She assessed every concern and knew her product very well. Ever question I had was answered and then some! I received a full demonstration of over 4 products on my face and even more advice on the products that would benefit my skin the most! I ended up purchasing all but one product that she showed me and she fixed up samples for 3 of the products I was on the fence about. Hands down the only lush I will be frequenting from now on! read more

Friendly and helpful staff. I bought quite a lot of product. I didn't get any samples, but I didn't ask for them. Not sure how that all works. read more

I've loved Lush ever since I first went in NOLA. I really happy that this experience wasn't different. The employee's were super friendly in helping me and showing me new things! They also offered to give me samples of a few products. Lush overall is a great company and I appreciate that their staff is great as well! read more

The staff was all so friendly & genuine! Cody ( I think heard that correctly) helped me find the perfect shampoo/conditioner bar for my hair and helped me find a face mask and took the time to show me vegan products all while being so informative! I was able to try the product out too and learned how to use it! I am visiting from out of state and Cody took the time to not only help me but inform me of restaurants to try too! I had the best experience here!! I feel like in the cosmetic world it can feel like people are just trying to sell you whatever they can to make sales and bombard you while shopping but this Lush was just the opposite.. so comfortable and professional! I will definitely come back any time I'm in the Dallas!Area! In fact, if I lived here I would want to work here because the environment seemed so positive!!! read more

Walked in and smelled good! Looked around and several people to help you with questions. I have received so much gifts from people from this place and up to now I still have not used them..lol..we tried some body wash and face wash then purchased some things to give it a try. read more

You can smell the freshness down the hall! Lush products smell so delicious, like a combination of candy, soap, and clean babies. Every time I go in here they are so friendly and helpful. I usually only shop here for special occassions because this stuff is NOT cheap, but ever since I've had a bath bomb and bubble bar sitting in my bathroom I have been addicted. I can smell them all the way into my bedroom and it makes me happy. read more

Everyone is so friendly especially Victor! I have been shopping at LUSH for years, and try something new each visit. Everything smells so good. Love the bubble bath tablets, R&B conditioner, and Skin's Shangri-la moisturizer. My bathroom is starting to look like the store with little black containers everywhere! read more

Shouldn't I get a "First" for being the first urbane guy to review this? I was there only for a present, not for myself, since the flowery smells lassoed me into the store. The service was great. They actually, after I requested, hand wrote the instructions on how to use the foot soap, like a pharmacist, onto the small bag, since someone else was to receive the gift. They package up the products like presents, which saves me time on gift wrapping. I would recommend this place for gift ideas, especially bundling it up with other small gifts, like chocolate, cigars, etc. read more

All Lush stores require excellent customer service from their staff, so the shop girls were typical Lush employees albeit a bit forced. Sure they were nice enough but they were fake. Sorry to say it but they were. I have been shopping at Lush since before they were in the US and love their product, this review is for the particular shop and not the product. My big pretty peeve... they were completely out of fresh face masks. How do you run out of EVERY single fresh mask? Poor inventory control is how. After the women made their initial welcoming spiel we were ignored. I stood their completely puzzled at their new products and nobody talked to me. Hmmm. As in they talked to the family next to me but I had to flag them down to ask them. Seems like no big deal, or that I may have high expectations; but that is what I have come to expect from other Lush locations particularly in Houston. One thing about the product that I don't like, they changed the packaging for Angels on bare skin. So now you are forced to buy too much product. They kindly suggested that if I buy it then I can use it on my whole body! No thanks. read more

Always find amazing products here, I love the skincare products and bubble bars. I've been buying them for years. Only giving this location 3 stars though as the last time I was here, only a few days ago, an employee made my friend and I extremely uncomfortable. I understand the employees are trained to give above and beyond customer service but I and my friend shopping with me have never been made so uncomfortable by a store employee before. After having our conversations interrupted three times, this particular employee asked what was in our bags and then reached for them asking to smell the products. When we politely declined she immediately followed us to another part of the store and said "no really let me smell what you got, i'm nosy!" I have never seen my poor shy friend so uncomfortable in the years of knowing her, and when she actually turned to walk away, the employee stepped around in front of her. No problem with trying to go above and beyond with your customer service but come on lady - learn some social cues. My friend was so uncomfortable she didn't want to make a purchase. read more

I heard about Lush via a friend (who is a Texas native-- I'm originally from California). We entered the store and found many interesting products, but I'm leaving this review in order to acknowledge two very amazing employees: Megan & Natasha from Lush in the Galleria Mall in Texas. I've worked with b2c companies before and I was quite impressed with the professionalism, product knowledge, and appropriate brand fit exhibited by these two employees. The products seem great--I look forward to buying the cleanser, toner, and cream suggested to me. Thank you girls for one of the best retail experiences! Best wishes from Cali! read more