I was excited to shop here until I felt like I was being watched the whole time ...the associate…read moreliterally stood next to us in one of the isles where we were looking and didn't budge, she wasn't even doing anything just standing there and my sister is here trying to reach over in front of her to grab something bc the associate is standing where she wanted to see a lipstick.

Love the staff had mask and were doing every safety measure. The store was spotless. The staff…read morewere brilliant on their products. Great job!

I absolutely love The Hive because they have such a great selection of products and great prices.read more

I stumbled on this beauty supply due to proximity and so glad I did. I was looking for a hair…read morebonnet specifically for braids and The Hive had a nice variety of styles, colors and prices. Though a smaller beauty supply, The hive was organized and had a nice variety of items, they didn't seem to be lacking anything. Before checking out, I found the cutest unique bottle of lip tint that I had to grab! Customer service was great and I learned it's a Black owned business! Definite recommend and I'll be back for sure!

My partner booked a soap making class for our anniversary and we had the best time pouring, mixing,…read moreand talking with Jordan! It was so much fun and Jordan made the process fast and easy. He was very fun and hyped us up the entire time. He was also informative about soap techniques and did his best to guide us through the process of making our own loaves, and stepped in if we needed assistance. You get to pick your own scent, up to 3 colors, addons like glitter, oatmeal, exfoliants, etc., and what size you want (we did the half-size which is about 7 bars). I believe it was around $40-50 per person and to book, just call Buff City and say you'd like to book a soap making class! You'll receive PPE for your clothes and goggles for your face so you don't have to worry about the mess. The soap making process took only about 30 minutes to maybe an hour because we spent quite a bit of time picking out our customizations. The soap has to settle and isn't safe to use for about 3 days, so you'll have to return to the store to pick up. I came back a day later after making the soap to cut it, but you can choose to have them cut it for you if I remember correctly, and it was such a workout! I loved experiencing every part of the soap making process and didn't want to skip the soap cutting because this always looked like the best part from what I've seen on TikTok. Because I went a day later, the soap was already pretty solid and so it was difficult for me to cut, but I was able to do both loaves by myself so it's definitely doable! My partner chose one of Buff's already mixed scents to use (I think it was "Commando") for his purple and gold bars while I mixed coconut, honey, and oatmilk for mine! Both smell and look really nice in my opinion and I know this is an activity we'll do from time to time once we run out of soap. Thank you so much again, Jordan!!

Disappointing service On Aug 24, my 16-year-old daughter…read morepicked up a bag of oil infused Epsom salt she didn't realize was already open. Half spilled out, after immediately notifying the staff they asked if she planned to buy it. Feeling pressured and embarrassed, she paid full price, $20 of her babysitting money for half a bag. I called the store after my daughter came home, clearly shaken by the experience. The associate admitted he remembered the incident and that the spill was still on the floor. He also explained they often have open bags for customers to test. Rather than offering a replacement with me on the phone, he said it was "fine for them" she paid full price for a half empty tester product and chose to debate me on my logic. I can't help but feel like they were simply taking advantage of the situation. Accidents happen, but customer service is the one advantage brick-and-mortar stores have over online shopping. If stores lose sight of that, they lose their customers too. I imagine Buff City will read this review. I don't want a refund, I don't want a full bag. I just hope Buff City considers retraining staff to handle these kinds of situations and to prioritize customer care. Do better.

While I was in the area shopping, I noticed the Lush sign and decided to stop in for old times'…read moresake. This used to be one of my favorite stores years ago, though I eventually drifted away from it. If you haven't visited in the past five years or so, it's definitely worth another look -- the brand has evolved quite a bit. The staff at this location were extremely friendly and knowledgeable. They offered thoughtful recommendations for both skincare and hair care based on specific concerns I mentioned, which I really appreciated. I also left with samples of the products I was interested in trying -- something I love that they offer, as it makes it easy to test items before committing. I was honestly surprised by how much they've expanded their product line. In addition to their classic bath and body items, they now carry makeup and even toothpaste. Overall, it was a great experience and a refreshing reminder of why I enjoyed the brand in the first place. I'll definitely be back!

It was so AMAZING!! This was the first time I've ever been to a Lush store and all of the employees…read morewere just so kind and sweet, they checked up on me multiple times throughout my visit. You can really tell that they love being here and everyone was just so friendly. The products were also amazing!! Lots of different unique scents and products, including ones that I've never even heard of before - ranging from body conditioners to dusting powder to face masks!! I've never reviewed any place that I've been to before but I just had to after visiting here! 5 stars and then beyond that if I could.

Awful awful awful! No help, no welcome in. I asked questions about products and staff super…read moredismissive. Spend your money elsewhere. I hope the store's revenue matches their poor customer service output!! I hardly write reviews yet I felt so compelled before leaving the lot to do so!

Such a wonderful experience, the store was clean, they were so attentive with me on my visit, they…read morerecommended such good hair dye for my hair, they do such an amazing job I recommend 100%.

Tons and tons of options for any and everything you could need…read more I stopped in just to look at the beauty section - but i stayed to look around. This is the place for lashes, hair care, makeup and even jewelry! Checkout line moved quickly, and the associates were very nice. Xoxo.

Great place!! I love coming here great products and customer service! I highly recommend coming hereread more

Super kind lady helped me. My license was on my phone. She did not mind. Took the time to establish…read morean account for me. Great customer service!!!

Worst customer service ever! Staff not friendly or willing to help in any way. Always low on…read moreinventory and store is very dirty. I avoid this location as much as possible.

Excellent service! Team of experts and great customer service. I really like how friendly everyone…read moreis and their attention to detail.

Lash Lift/Tint & Eyebrow Threading/Tint…read more This was my first time receiving any lash treatments/services and it was a fantastic experience! Customer service was amazing from the front desk to the technician I had, Kayla. I got my eyebrows threaded and tinted, and they look very natural! I also got a lash lift and tint - my natural lashes are already black so the tint didn't make a huge difference but the lift came out good despite my stubborn lashes. Overall, Kayla was a great lash tech and did a wonderful job making sure I was comfortable throughout the process. The place itself is also beautifully decorated and clean with a relaxing ambience. I hope to come back soon in the future!