I don't remember the name of the employee who helped me today but he had dark hair and was average height. I just want to say that he was so helpful. I usually shop here like once a year if that, so I'm not totally familiar with what's new. I used to shop at Lush all the time as a teenager, so I know a lot of the permanent products. Anyways, I picked out what I wanted and asked the employee if he had any samples. He asked what I was looking for and I had no idea. I asked him what he liked and everything he picked out was really good. I'm thankful for the knowledgeable staff working here for helping me find products I love. Now I have to go back because I only have a sample size of a product I love read more

Ayden and the other gentleman on staff today helped me pick out gifts for my boyfriend and my friends birthday! Ayden had me show them pictures of their skin to help me best adjust the products to use and was very helpful. read more

I adore this shop! It is one of the bigger stores in the Houston area from what I've seen and everyone is always helpful.

I went into Lush when they just opened the other day. The girl that was working was so sweet with my kids. They asked her lots of questions about several products. She was so polite and helpful answering all they asked as if they were adults inquiring. Especially after Covid it is hard to find places with good customer service. Was so nice to see there are some people out there who do enjoy their job! (Don't worry kids picked out several items to purchase). read more

Great service! Staff is very friendly and helped with my doubts. The store is very organized which I prefer and enjoy. Also the products are amazing! read more

I like long baths and I cannot lie! This place was awesome! It's like bath heaven... I found all kinds of treats for my bath. The store smells amazing and the service was really great. They even tell you a little of the products history and each product has a picture of the worker who made it! This brand is very earth friendly. Our sales girl was really sweet and did not push us to buy anything. This was my first experience and I am now a fan of this brand. read more

The staff is very attentive and the demonstrations are interactive. Jamie was very helpful, she even assisted my mom to sample a salt scrub. The friendliness of the staff makes me eager to return to this location instead of opting for online Lush purchases. read more

I had never heard of Lush until recently when my book club did a gift exchange and one of the gifts was a bath bomb from Lush. I was curious to find out more, especially when I found out that Baybrook has a store. It's right across from Bath and Body, and yet I somehow never noticed it. Like everyone else said, this store is TINY. I had a large purse with me and I kept bumping into people because it's so small and the aisles are narrow. Plus with it being close to Christmas, it's busier right now. I went in the middle of the week thinking it wouldn't be too crowded, but I was mistaken. Unfortunately I wasn't feeling well, so I didn't stay long, but I did buy some white elephant gifts for upcoming holiday parties. The staff is friendly, but it can be hard to track down an employee because they're so busy helping other customers. I finally grabbed the attention of an employee. I told her what I was looking for (gifts in the $20 range) and she showed me a variety of products. I ended up getting some bath bomb sets that are wrapped in cute bandannas shaped like different animals. My sinuses unfortunately were going crazy so all of the scents in the store were making my head hurt worse. Some of the scents were so light, I couldn't even tell what scent they were supposed to be. Others were so strong, it just made my head hurt worse. The bath bombs I bought have stayed in the bag (which I placed inside a separate plastic bag) because the scent is so strong and is not helping my sinus headaches that I've had lately. However, I hope to be able to go back to try some of the products for myself once my allergies calm down. When I was checking out, I tried a sample of one of the lotions. It was very soft and smelled good, but again, the scent was very strong and took some time to settle down. I did receive a catalog and have been browsing through it, but of course the scent from the bath bombs transferred on it so it's now wrapped up in the plastic bag with the bath bombs lol. Hopefully I'll be able to try the products soon and not have to worry about my allergies! Also I would really like to watch one of the in store demos so I can see how all of their products work. read more

The nicest Lush I have been to so far and I've been to the ones in SugarLand and Galleria area. The store is clean and organized even for the holiday season l. All the employees here are super nice and I was greeted with abundance of help and suggestions when I waked into the store. I only bought a Christmas gift but the employees offered me samples in case I wanted to come back and buy something else. Who can say no to free Lush samples though? read more

Love this place! My skin and hair are important and feeling clean is too! After I use their products I feel refreshed!!

Decent size shop out of the different locations I've been too. Large variety of product with very knowledgeable staff, however it is very annoying how pushy the staff is. Let us shop in peace please. I don't like to get bombarded the second I step in every time. read more

Absolutely LOVE the smell of this bathbomb called "Avo Bath" mixture of avocado and lemongrass. My first time trying the bubblegum lip scrub and it works wonders will definitely keep coming back! read more

Lush Cosmetics - Cosmetics & Beauty Supply Near Me - Friendswood, Texas

Sorry this is long but it's true! I love lush, but I wanted to return the superbalm hair treatment because it didn't work for me...then, The staff just didn't like me after I told them, so I decided to do an exchange instead. So I was looking around Cuz it was my 2nd time to lush not knowing exactly what I want because the treatment was $20. So I got the space girl bath bomb and the comforter bubble bar which means I had like 4$ left and I asked a sales associate for some help with the soaps bc I wanted to try one she was cutting me a honey I washed the kids soap so I was waiting for it to be cut and then I was doing my exchange they didn't give me the sample but not only that they were giving out catalogs for Easter and they wouldn't give me that either!! I will probably still come later. I would reccomend for you to do a return and come back later if u want products not get everything on the same trip. read more

Clean store, though tiny as heck - as all Lush stores tend to be. Very crowded when busy. This location has friendly, personable, and knowledgeable staff. However, I felt like the "push to sell" was a bit too intense during today's visit. I agreed to a fairly lengthy demo, which I enjoyed but also wanted to cut in half in terms of time commitment because I had a child with me. I also felt as though the staff person was disappointed when I asked for a sample of a product instead of agreeing to purchase the 6 different things she showed me. I did purchase 4 things - 2 of which she demoed on me. I always love my purchases and can't wait to return for more! Overall, I love Lush! Will definitely be back, though I likely won't sit through another demo or go during a busy time of day. read more

I received a bath bomb as a gift in February. I never have time to take a relaxing bath due to a very active 5 year old that will not allow me to enjoy it on my own. So the bath bomb had been in the same bag it was given to me until last week. I finally found time to take a hot bath. I dropped the marshmallow bomb (no longer for sale) and soaked in the tub. The bath bomb was not even half way melted when I felt such a silky feeling on my skin. I was in love with the product. The next day I had to go to Lush to buy more. That's when I found out they no longer sell that bath bomb and has been reformulated. I purchased other bombs but have not tried them. I am sure they are all great. I also purchased the Angels on Bare Skin face scrub. It is amazing. Let me tell you all what happened when I used that product. I have been a faithful Oil of Olay face wash and lotion user for about 20 years. I would follow that with Neutragena alcohol free toner. Not anymore after trying Angels on Bare Skin. I used it for the first time at night. My face felt so soft and full of moisturizer that I did not do anything else to it. The next morning I used my regular face wash and toner. I immediately felt tightness and dryness I my face. I applied my regular moisturizer but the feeling did not improve. It was very unpleasant. I threw all those products away and went back to Lush. I bought Ultrabland and the Eau Roma face toner. I love it!!!! My face is glowing and looks very clean. It also feels soft. I have since then returned and bough the aluminum free deodorant, foot scrubs, and foot powder as gifts for my husband. He has not had any foul odor and his t shirts are still white. read more

I normally love Lush, but I was disappointed with the pushiness of the sales people at this location. I wanted just a hand cream, and decided to purchase one after a lengthy product demonstration. When I informed the woman I wanted to buy the one product, she brought out the two she used and looked upset when I told her I just wanted the one. She was even more upset when I mentioned I wanted the smaller size. On my way to the counter the sales woman directed me to the bath products, the dry shampoo and even when I said "no thanks, just the hand cream" she still pushed for me to purchase a lip balm at checkout! I understand sales, and I know that is their job, but knowing when to stop is also part of their job. The employee at this location crossed the line from helpful to putting on unnecessary pressure, which made me quite uncomfortable. I will not be returning. read more

Lush is like fine dining for cosmetics and bath products. You can get all of their products on line, but it is much better to have access to a local store. The staff is very friendly and helpful. read more

Lush Cosmetics - Cosmetics & Beauty Supply Near Me - Friendswood, Texas

I love Lush. I have been a fan for years. I had to order online until we moved here. I have even ordered from their UK store. It is that wonderful. Now that we live in the same city as one? I have to be very careful not to overdo it! I also really love this location. Everyone here is super helpful, friendly, and knowledgeable about what they're selling. It's not the biggest Lush store I've been to, but it is enough. The bath products are great, but be sure to try some of their facial products and their creams. I love their solid perfumes, too! I'm so glad they started making those. Of course their soap is amazing. Not only are these great vegan, natural products, the scent of their products is unique and exceptional. Also great for those of us with sensitive skin. I also love their henna bars for hair! I get compliments all the time on my hair color. read more

This review is in comparison to other LUSH's. So the difference between this LUSH and all the other LUSHES in Houston is that this is the only one that is a stand-alone store. It is not connected to a Macys like all the other ones in Houston. The staff here is really friendly and on my most recent visit, I had brought along a $75 gift card. I didn't know what I wanted to buy but the staff was nice enough to make suggestions. In the end, I opted for a huge range of soaps. The staff warned me about what soaps I should get because some of them were limited edition (Christmas) and they wanted me to not miss out. SO THOUGHTFUL! The staff also knew I wanted to spend just the $75 on the gift card and no more after that. They did not push me to buy more products once I reached my $75 and even though one of the soaps caused me to be only $3 over, the girl working actually offered if she could cut off a few ounces to dock the extra $3. THAT IS GREAT CUSTOMER SERVICE RIGHT THERE!!! I declined but her giving me that option and remembering my needs/wants makes me respect that specific LUSH store even more. I'm a LUSHIE forever. :] read more

I'm rating this 3 instead of 5 because I now realize it's okay compared to another Lush I visited just today. I'm sorry to say but I didn't even know you could ask for a catalog or receive samples! I'm not saying this Lush is bad or that I won't be re-visiting but if I have a chance to go here or the one on Westheimer I am choosing Westheimer. read more

Staff was rude when I last went in, acted as if they did not want customers at all. I was holding a glass perfume bottle (overly priced at $100) when an employee came up frantically behind me insisting to get in the cabinet I was standing in front of. I was hurrily trying to put the class bottle back down and the employee kept saying "excuse me! Excuse me!" As if I could go any faster. Not my favorite experience, I used to love going into this store and sampling everything with an employees assistance. read more

the rudest employee's. It's almost like they only hire people with curly hair and have a nice complex. After that it's downhill. Just rude snobs. read more

This Lush is amazing! We are always helped by incredible, knowledgeable staff. My sister has pretty severe allergies and sensitive skin, and Lush is where she does the majority of her skin/hair care now! We've worked mostly with Diana and she is the BOMB! Always so helpful and know just what you need. Go to Lush, you will have no regrets! read more

The Products Are Great! I've Gone To Many Lush Cosmetics Locations And They Seem To Have Customer Service Down But Why Are The Locations So Smalls Makes It Hard To Take Your Time And Shop. But If The Locations Were A Bit Bigger It Would Be A Solid 5 star! But I give it a 3! Love the FaceMasks and bubble Bars! read more

Lush Cosmetics - Love My Bath Bombs! And My Face Mask! The Shimmy Shimmy Bar Smells So satisfying And is The Right Kind Of Shimmering For Any Skin Type! - Cosmetics & Beauty Supply Near Me - Friendswood, Texas

Everyone should go to Lush in the Baybrook mall right now! BEST F-ING STORE TO BUY SHAMPOO!. I went there today and used their shampoo once when taking a shower tonight, got out let my hair try and OMFG! What a difference! My hair feels so freaking amazing and soft and it smells terrific! I cant stop touching it and smelling it. GO THERE NOWWW! Oh, and the staff was so friendly and helpful in making the process easier. I was even able to try some of the products their in the store. The place is awesome. Im never going back to my old shampoo from now on it's LUSH! read more

My girls and I absolutely love Lush!! This place is truly addicting. We make it a habit to come here ever so often to load up on some of finest handmade goods. The bath bombs are near and dear to our heart (Sex Bomb is the BOMB), and we have a few read more

First time going in here today, the employees were so nice and helpful especially this one employee I really wish I could of got her name.. but anyway she was very nice, patient. Explained to me about the store and gave me what I needed. Definitely will be coming back! read more

Great store but just like all others, too small. I don't get it...why so small? The products aren't inexpensive so it can't be a monetary issue unless the company is just that cheap. They're ready to help you as soon as you walk in the door and that's nice. I wanted to try a hand cream and the girl began rubbing it on my arm...without asking! I was a bit put off by that. Otherwise, I obviously like their products as I keep using them. read more

I recently was gifted my favorite cleanser of ALL TIME, "Let the Good Times Roll" for Christmas. I have been using this specific cleanser for the last 3 years. However, after I used it, something was not right. This cleanser does NOT have a rough texture, as no cleanser should. So I used it for the 2nd time & realized that it was to rough, it almost felt as a facial scrub which I was not okay with. I thought, they probably changed the ingredients and I will have to find a new cleanser, (FML), literally. I went ahead & called this Lush Cosmetics location and spoke with Ariah to explain my issue. Ariah stated that she was not made aware of any changes to this specific cleanser so I thought it MUST be a bad batch. Two days later I stopped by & met with Ariah. I began explaining my issue to the representative and Ariah stated, I spoke with you a a couple of days ago & I said you did. Sure enough, we examined the cleanser I had & compared it to a new batch, issue resolved! Definitely will be returning to this location because of their customer service!!!! read more

I first heard of LUSH's handmade soaps and beauty products from my vegan girlfriend in NYC, who showed me all her delish LUSH products when I visited her back in 2002. I can understand how these expensive yet sensually delightful soaps & face masks & bath bombs can really change your tiny NY apartment (she assured me it was HUGE by NY standards) into a candy scented haven of glitter & feminine fluff and silky smooth-ittude. Several years went by before I happened upon the LUSH store in Baybrook Mall and I'm torn between "Why did I wait so long to seek this place out?" and "Why must you tempt me with your fresh & natural & EFFECTIVE products as you empty my pockets like a skilled gypsy at a belly dancing show while I gaze slack jawed at your sparkling beauty, thinking that I too can possess you and..." I digress. LUSH is an attack on the olfactory within 50 ft of the store's entrance, so don't expect any men to accompany you into LUSH. This may work to your advantage if you are married or otherwise share a bank account and the man isn't there to look at the prices as you load up on soaps sold by the pound. Each item has a date of creation (made in NYC) and all products are available for you to sample, which is a huge plus if you have a particular scent or texture in mind. They have fresh facial masks stored in a tiny fridge, I suggest the very slimy & garlicky Cosmetic Warrior as if effectiveness outweighs its repulsiveness. The chocolate mask is also fabulous and looks like someone frosted your face. These masks have a "use by" date but are generally still effective for weeks afterward, plus you can save up 5 empty tubs and get one mask free, a value of at least $6. Most of the soaps are about $5/lb but are incredibly effective if you're looking for problem skin cleansers, such as the black soap which works wonders on my shoulders and back and is great for my teen & preteen daughters faces. I also suggest the Herbalist scrub, really keeps pores under control, and the Porridge bar soap is *heavenly*. The sugar scrubs are very rough and melt away like crazy so I stopped buying them. Beware that you will become addicted to particular products only to find that you can't order them online or that they might be discontinued at some point. The staff is always polite and helpful and tactful enough to never suggest an "acne product" for my teens (or myself). When I am immediately offered an acne product without asking the salesperson's opinion, it really ****es me off as that's so rude and unprofessional. I expect that sort of treatment from the kiosks hawking their "miracle skin products" as we pass by, but not from a boutique store. The gals at LUSH know their products and will ask another employee if they aren't sure, which is awesome because who really knows about every freaking product in a store of a zillion items? Each purchase is wrapped up and samples are often included, especially at the holiday season. For the love of puppies, please treat someone to LUSH. They have products for gals of every age and even for dudes, though I haven't bothered to try any of those as my (now ex) husband preferred Dial soap. Maybe I should have bought him LUSH dude products? Hrmmm.... Go to LUSH. Today. Treat yourself. Get a friend hooked. Develop your own love/hate relationship, hear that siren song, weep along with me when you scoop out that last finger full of Cosmetic Warrior mask or realize that SOMEONE left that $10/lb bar of black soap on the shower floor and it's now just a gelatinous glob... As I am, so shall you be! And send me your samples. :) read more

Walking into Lush is like walking into a skin and body care play land. It's eye catching and full of products to see, smell and even though they may look and smell scrumptious, you do not want to taste them. But do play with the samples and enjoy the many relaxing and refreshing scents. Lush has a variety of products for your every skin care need. I like the foot scrubs and creams. The scrubs smooth your feet and leave them feeling happy while the creams and lotions keep them smooth and soft. This is especially relaxing after a week of intense workouts or a long day of walking in a park. Hands should not be neglected and Lush has some amazing hand creams. Hands are moisturized and softened without any lingering greasy feel or residue that leaves greasy prints on your tech gadgets or anything else you touch. All in the name of keeping clean, Lush has some great soaps that are vegan and natural. They don't over strip the skin of its own natural oils and leave no soapy film. The body lotions and creams are nicely fragranced and do the right job of softening and silkening your skin. Since there are samples of products all around the store, you can see what is in them as well as the texture. Maybe you need a heavier cream or a lighter lotion. Seeing and feeling the texture and absorption Is a huge plus in helping you choose the correct formulation as well as item. The bath products are quality and natural just like the soaps. I've not tried any facial care items because I'm quite loyal to the brand I buy, but they are tempting and I may yet try them just to see. I do know from the ingredients that they, too, are made with specific, quality and good-for-your-skin ingredients. The associates were very helpful and friendly without being pushy. We browsed, sniffed, touched and read products to,our content without anyone trying to push a sale. Any and all questions we had were answered in a knowledgable way. The store is chock full of quality, natural, heavenly smelling and good for you products. It's a fun place for me to come look around and enjoy the products. My feet will definitely bring me back. read more

This was my first and ONLY trip to this store. IF I like the products I will buy on-line or at a different store. The sales personnel was uneducated and unhelpful. They were obviously understaffed and what I assume was the MOD sat in the office on her cell phone talking to a friend while the other SA went around making samples for the "lookie lous". I was ready to walk out but really wanted to try the products. They wound up only having half of what I wanted to purchase, going to have to find another (better) store or order on-line. read more

The first time I seen Lush it was so packed that I could not look at everything I wanted because of all the people, so I would definitely recommend going at a time when its not packed. The second time I went in, Madeline was there to help me. I wasn't sure what I wanted and was just looking around and smelling everything (because cmon, it smells SO delicious in there). She started telling me about the different shampoos they have and even did a demo with the BIG sea salt shampoo and a conditioning bar for my thin hair. I absolutely loved the way my skin felt after but was nervous to agree to the $28 price on shampoo without trying it first. She quickly got me a sample and a catalog and showed me a quick demo on their new fluoride-free tooth tablets and tooth powders. I thought the idea was brilliant, and that I could use them on my toddlers (who are still learning how to brush their teeth). I just used the shampoo sample tonight and I'm HOOKED!! It makes your hair feel amazing..and the smell is just heavenly. I will definitely be back to purchase the BIG sea salt shampoo, conditioning bar, and probably a bunch of other things! Madeline was so sweet and nice, she didn't pressure me to buy or anything! I can't wait to go back for more!!!! read more

Giving a good shout out to Shea & Mario, managers @ Lush. I had an issue with my gift card & they came to my rescue. Shea was the kindest manager I've ever dealt with & so caring. If you've never been in this store, go in and give them a try. Even all the employees are awesome too. That's what happens when you have a caring crew leading you read more

Wow what can I say about this store? Firstly FERNANDO...is my hero he's the best and I always want to deal with him! Although every employee is good, he's the best and my husband and I agree he's our favorite! Not only and I OBSESSED with EVERY product in this store we love the employees and the treatment we get here, we always leave feeling special! :) read more

Came in for a holiday Christmas present and was in and out within 5 minutes despite it being incredibly busy. A small blond girl named Devin I believe was incredibly useful. read more

First of all I want to start off by thanking all the staff here at Lush, I buy all my products from here and I am 110% satisfied with everything. Mario and Zoe helped me sometime last week and they were so sweet and very knowledgeable about the brand itself, especially for my specific skin type. I recommend this place to all my friends! read more

Love this place! Staff are ALWAYS helpful and friendly! Spacious inside and great inventory.

This is the first Lush that I have ever been to and I loved it! When I walked in I was greeted and Christy was very attentive to me. She gave me some really good product recommendations for my sensitive skin that she her self uses for her eczema. She even tried products on me and gave me several samples. She was very nice and her mask recommendation is working great! read more

Friendliest staff in Baybrook by far! Everyone knows the products and are trying to help not just sell you whatever! My wife and I love this place! read more