I usually avoid this Sephora because it's so busy but it was surprisingly not too packed. I have been looking for concealer and foundation since I'm about to run out of mine. I had to find staff to help match me. I was able to get help from I think her name was Tiff, she was super friendly and helpful! She took her time helping me out even when other people were mad dogging us waiting to be helped lolol I was able to get what I needed! They did have some items sold out, but they're popular items so it's expected read more

I came in here on a late Monday afternoon and this location was really busy. A mixture of holiday shopping and schools out led it to people everywhere. I did stop by to make a return, surprisingly there wasn't a line! I got in and out, my online return was easy with no issues. Cashier was super friendly, great service! **I'll have to come back in when it's more calm inside and I can actually shop around. They did seem to have a lot more items in stock at this location too. read more

Stopped by Sephora at the Northridge Fashion Mall location on a Tuesday around 12:30pm. This Sephora location was very clean. All the sales associate were so friendly. As soon as I walked in the store, they all greeted me and informed me to just let them know if I need any assistance. I was specifically looking for 4 kinds of perfume. I'm glad I found 2 out of the 4 perfume that I was seeking. I was on a mission to use my 20% off coupon. The young lady that helped me was so nice. She provided great customer service. I'm sorry I didn't get her name. She actually found the Burberry Her Eau De Parfum Intense and the Daisy Marc Jacobs Ever So Fresh Eau De Parfum travel size for me. However, they didn't have the Gucci Flora Gorgeous Magnolia and Dolce & Gabbana Devotion perfumes. When I'm not online shopping on Sephora's website, I like to stop by this Sephora location. read more

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Horrible experiences, went to this Sephora multiple times to be shade matched. At the time of the visits the sale workers dismissed my requests and continued to try to sell products to me. Not accommodating and extremely rude will not be coming back ever again. read more

Horrible sales people ver condescending I asked for alpha arbutin, and she tells me that was popular once , it got sold out but we have glycolic acid . I told her no I don't want that one because summer is around the corner and it's an acid that peels layers . She taps her foot on the floor ! What an attitude . So dismissive and disrespectful. I just told her I can find it online . I found it online and never going back to rude behavior again read more

Jocelyn was great. She color matched us and helped us find the perfect tinted moisturizer. She had really good calming energy. I didn't feel like she was trying to upsell me at all. read more

Best Sephora in the Valley that I've visited . Everyone here is so welcoming and helpful. I was helped by a couple employees this last time shopping who were super friendly and knowledgeable. I left feeling the need to write this review because it was such a good experience. read more

Busy here on Saturday. They got everything ready for me quickly. Great customer service by Jade ! Appreciate you:) read more

Best Sephora ever. I so miss this one and all the friendly staff and recommendations. I'm now going to drive from Santa Clarita, which has the worst Sephora, to this one because there's such great customer service and responsiveness from the staff at this location. read more

I want to give KAT her props. She is an amazing beauty advisor and makeup artist. I was recommended to her to help me to pick out some new products and from beginning to end, she was so amazing. She picked out all of the correct colors. She even used her computer device in her hand to color match. If the color wasn't in, she would get something that was similar to it. And I'm telling you, she was so patient. She even recommended the correct brushes. And she was just awesome, like words cannot express the amount of service. She gave me she was very friendly. She explained everything and if I had questions she didn't turn away from me. She gave me all of her attention, and she was an amazing person . I wish all of your makeup.Artists and beauty advisors had her personality.Because sometimes when I do come in this location, I don't really get the help that I need.I just get brushed off.But today, I receive the best service and also, Alex is also very amazing. Alex is the absolute best makeup artist. I also like the way the workers move the mine really fast. read more

I just wanted to tell people please ensure you look and scan your beauty products using Yuka and OnSkin, lots of chemicals out there in makeup products that are harmful to us and endocrine disrupters. That being said, the girls at Sephora can direct you to cleaner lines like Ilia and Tower 28. Glad cleaner lines are becoming more popular. read more

the young lady with brown hair, in the perfume department is very rude and condescending. She gave unsolicited advice on how to improve my appearance. It made me feel very uncomfortable. People need to be coached on customer service! read more

My wife wanted to stop by here tonight after we ate at CPK. When we walked in, someone help her right away. She was looking for a eyebrow color thing and a worker I think named Stella was the person helping her. She tried on different color and give her opinion on the product. My wife appreciated the customer service she received and went with one of the product that she tried on. I looked around the store and they keep it pretty organized and cleaned. read more

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Thank you Jacqueline ' you are very sweet and attentive' provided the best customer service to me and my mom and helped with the best choices with skin products definitely' the best service!!! read more

Garbage customer service. Was looking for product on app and it showed in stock available. I figured I'd call the store and go pick it up myself instead of ordering it online. Big mistake. Called the store associate didn't say her name.. smart. I'd do the same if I was about to give shitty customer service. Asked about the product.,, she said they have it. I asked if they can put it on hold so I can go pick it up and pay for it. She slipped up and said oh I don't know how many we have I was just told we have it. So I said,' oh ok. So you didn't even go check.' Thanks. To which she just hung up. This is why I like going to Ulta now. I'll make that drive to avoid BS customer service. read more

Horrible customer service I can not begin to explain. Waited over 30 minutes to get any kind of help I already knew what wanted but they didn't have it on the shelf I waited made eye contact with multiple employees for help got completely ignored I then took matters into my own hands and looked in the drawers below as soon as I opened three employees rushed over to try and help after at that point I didnt need the assistance and left. They really need to work on their customer service read more

My first review will be for the make up I got done for my best friends wedding. The whole process was pleasant. The make up better than I expected and will definitely be going back to the same artist. Now for my second review. I took a chance to read the comments and I can see there is lack of costumer service . The artist that was helping my friend and I was a complete as:%^*#. She looked like she hated her job and when we asked for a color match she just strokes each color on my friends face without blending.( with attitude) I mean If you hate your job so much, just quit. But when we asked for more help she introduced us to MArtha, who not only helped us find exactly what we needed but she was the type of person to hype & help you out at the same time. The reason I'm writing a review is because the start was just a horrible experience but Martba definitely made this experience a good one. KEEP IT UP MARTHA & thank you for you costumer service. read more

I very rarely write reviews, but this particular encounter was truly extraordinary, and I have Dennis to thank! A lot of the time going into Sephora is very overwhelming and so asking any kind of question can feel uncomfortable or bothersome but I had questions. I am recovering from Hashimoto's, so I don't have eyebrows and when I use waterproof brows it's really hard to take it off the next day and so I needed a really good make up remover. I asked a few people in Sephora and they weren't helpful and acted like I was a bother but then I saw Dennis walking over I squirmishly asked him if there was any way I could try the product to make sure that it worked because Of my condition. Dennis truly listened and was extremely thorough, very thoughtful, and also provided information on why he was suggesting clinic, take the day off and dermatological pro cleanse. It's extraordinary people like this Who help you, listen to you and clearly love what they do with a passion to be able to assess exactly what you need. Dennis you are the MVP just hope I get to meet more people like You. Happy Easter read more

Walked into the store to buy rare beauty, this is the only reason i shop here because they carry this brand. However from previous experience and yesterdays, I will continue to avoid this store. Employee Hazel was rude and stated we may be in trouble for grabbing a shade from the drawer below. However no one was willing to assist us until we grabbed our own products. Hazels demeanor was so unprofessionally delivered and her statements made were threatening. As we left the store unhappy and left all our products she still continued to follow us to the front of the store and ask if we had a problem. Yes ofc we had a problem you were disrespectful and created a terrible enviorment to shop. I've reached out to the head corporate and look forward to following up with this enviorment of Sephora that continues to be a negative enviorment to shop at. read more

Don't get any makeup done here , very questionable who hires these makeup artists. This is my Smokey eye , completely different from what I had asked for . read more

SEPHORA - Expectation - Cosmetics & Beauty Supply Near Me - Northridge, California

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This really isn't my favorite Sephora location, as the other Yelpers state that they need more training in customer service. I had an appointment to get my makeup done and I was introduced to Yesid. Someone told me that if I wanted my eyes to be done right, that he is the man to go to! Yesid greeted me and gave me a quick consultation on what I was looking for. He grabbed makeup that he himself knew were good for my skin type and tone and for to work. Yesid is the type of guy that you feel like you've known forever, like an old friend he made the time go by fast while working. He was telling me what he was doing and what he was blending, really informative with the products as well. We had a great conversation and I felt like he was very genuine, being professional and friendly came easy to him. I included a picture of his business card, make sure you hit him up for your hair and makeup needs! :) Thank you Yesid, Sephora is lucky to have you! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Northridge, California

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Absolutely disgusting, placed a pick up order and my eyeshadow palette was used/dirty !!! read more

SEPHORA - Eyeshadow palette - Cosmetics & Beauty Supply Near Me - Northridge, California

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Stopped by on 11/15 and the employees are super helpful and kind! Went in there on a whim just to look around and the employees were all super attentive to those on the floor. Bri conducted the Color IQ on me and my two friends and was super patient and sweet with us! Loved her and loved the employees working that day read more

Amazing waxing appointment with Jess! I will be going here from now on instead of Ulta who left me with hives for days after getting my eyebrows done. She was so kind and did a great job. She really knows what she is doing and I like how Sephora only uses licensed cosmetologist or estheticians. read more

Bailey is the best makeup artist I've ever had the pleasure of working with in this location. She gave me what I needed with and positive attitude. I really appreciate her expertise and valuable feedback. She has made the biggest difference. Very Satisfied with the purchase and overall experience. Go Bailey read more

Granted I've only been "into" makeup for the past 3-4 years I get things are always changing. Today went to pickup the new MAKE UP FOR EVER HD Luminous Finishing Powder and I went in, the girl gave me attitude because the thing couldn't scan. Ok, let that slide, when I asked the girl she was talking too (guess I interrupted the chisme) ‍ to help shade match me she was making up excuses on I need to know this that and the third. So forget it went to the register and exchanged something else from a previous purchase. The manager asked if anyone helped and I laughed and said complete opposite, she was very polite and asked the young lady with long curly hair to shade match me, she did and she was awesome! So I will be back simply because her kindness made a difference but those other two I will stay clear of. read more

Dennis made me want to be a permanent customer. He was so kind and knew his stuff. I think I was only in the store for 1 minute before he approached me and asked how I was doing. Every question I asked he was so quick to answer. I felt bad because I know nothing about makeup and didn't want to take up all of his time but he reassured me I was his main focus and he had time to help with whatever I needed. This visit was smooth and effortless. Thank you, Dennis! read more

My experience at this Sephora location was so and so. The beginning was awful the greeter didn't have the best of attitude plus I told her I needed suggestions on a good heat protector for my hair and she literally tells me to stand in the corner and wait, I waited a few minutes and no one came to attend to me which was weird so I walked around a bit until I came across a worker named Bruno I believe was his name. He had a great attitude and was helpful and fast on narrowing down suggestions for my request. The register experience was nice as well I forgot her name but she was nice. I suggest maybe having someone in the front to greet customers to have a better attitude and are willing to help guests because that's what starts out the mood for the shopping experience. I went in yesterday. read more

Dennis did my make up up and everyone loved it! He took his time, listened to me, and really made me look amazing! Thank you Dennis! Definitely booking with him again! Had to come back read more

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The store doesn't have good return policy and they never put the policy on the receipt or gift receipt for customer to know and when you buy they tell you just bring the receipt with you for exchange Never will be customer to sephora read more

Very friendly staff, super welcoming, helpful and will answer all questions you need with out the feeling like you are being rushed or bugging them ! Keep up the good work !!!! read more

Do not schedule a makeup appointment here EVER! I scheduled an appt - and they rescheduled the time twice without asking me first. It was inconvenient but wasn't too bad, as I was able to make it work. But then the NIGHT before my event, Nayeli called to cancel my appointment due to an emergency that came up with the makeup artist. I understand that happens, but she was so careless with the way she told me, and they had no backup plan either. Someone I know that works at another Sephora location said that on weekends they are required to have two makeup artists due to situations like this. Not sure why this location told me they only had one makeup artist from the beginning. This whole situation was very disappointing and unprofessional. read more

I wanted either cream compact makeup or sponge compact makeup with an SPF. The manager helped me and said that that's not where make up is trending so they only have one kind. Understood in the condescending way she spoke to me was that I was old and know nothing about makeup. She showed me one product. I looked and found what I was looking for after a bit. The. I asked another to help me pick the right color. She barely helped and seemed annoyed. We also noticed that they are out of stock on most things. Alas, we are going to be frequenting a different location so we don't have to bring g expensive makeup home with zero help from their "customer service'....sure do hope it's the right color. read more

So two of my favorite brands, Dior and Lancome, changed the formulas for their foundation, so I wanted to try some samples to see how it would look/feel on my sensitive skin. Dennis, who is also an esthetician at this location, was so knowledgeable, kind and helpful. Though this location is out of the way, if I ever need a perk facial, I'll be sure to make an appointment with Dennis! read more

This store is far better than The grove or Northridge. Employees seem happier and gave me more information. Like if I return an online order I get 10%off to shop in store in an exchange. We can all save a little bit of money - right? Jenni was knowledgeable, had flawless skin and no makeup on and didn't need a dang drop on ( no one does but Makeup is fun and art) on so if you know anything, you know she is trustworthy! For my future Sephora purchases I'll go there and hopefully Jenni will be there so help me swatch if I need one! read more

I bought Dolce and Gabbana perfume a few weeks ago. Paid almost one hundred dollars and the scent lasts about 20 minutes (diluted ?) I'm very familiar with this brand and this is the worst perfume, feel cheated, will never shop Sephora again read more

Beautiful store with good sales people and good pricing. Have been coming to fashion mall for a long time, and Sephora is with no doubt one of the reason to come here. I am here every other week, stopping at Sephora to see what is new. They kind of know me here and always nice to me. Happy and enjoy shopping her.e read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Northridge, California

Arely is amazing! I always feel awkward asking someone for help cause the employees always looks so busy but Arely asked me if I needed help first - she made me feel so comfortable & She stayed with me to the very end! So thankful for her. Thanks again, I'll definitely be back to purchase a foundation after I see which shade works best for me read more

I don't know what their hiring process is, but they need to update it ASAP...... No one took the time to greet me even though there was a group of girls in the front talking.... And don't even get me started on that Brenda girl that rang me out for my purchase! She had the nastiest attitude and just looked like she did not want to me there..... here's a tip DONT WORK IN CUSTOMER SERVICE IF YOU DONT WANT TO BE BOTHERED BY PEOPLE! read more

Came in today and was looking forward to buying a perfume I wanted and Jacqueline the employee was so beyond helpful even before closing,Definitely will be coming back to the location and getting a perfume she suggested!! read more