I've been to this location like 5 times and today I had the best customer service with RJ! He was so nice and patient which I really appreciate it because I'm still learning about some of the products in there. He took his time explaining everything and even gave me tips on how to store and use some products!! I wish everyone gave the same service as him because this is what makes a enjoyable shopping trip that makes people want to come back. read more

This sticky date dusting powder almost gave me a heart attack this Christmas when it was on someone's list but was sold out everywhere. This was the third location I visited and I can't begin to say how lucky I got when they said, they had just two left. I took both! I haven't used Lush products in many years but I received a few for Christmas and now I look forward to taking an extra comforting hot bath. The girls who work here are also the sweetest. read more

Lush Handmade Cosmetics - Another requested item I had to find for Christmas - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

I stopped in to pick up a gift and had such a great experience. The staff was genuinely kind from the moment I walked in and took the time to answer my questions about the ingredients and which options would be the safest for my preteen. I never felt rushed, and their knowledge made me feel completely confident in my purchase. The gift was a huge hit--my daughter and her friend both loved everything. I'll definitely be back the next time I'm looking for a thoughtful gift! read more

Great assortment, they had minions and their wicked collection. I wish someone was a little more eager to help us. Our location on Oahu closed 5 years ago. So we were rusty with picking our favorites. I docked a star because the associate helping me cash out pulled us to the front to ring at the mobile POS but never asked if I needed my receipt. When I asked her it became super awkward and she asked "did you need one?". read more

Drove all the way there yesterday to get a certain product which they were out of. The woman was so rude to us, didn't offer us something different or help. She I guess thought we weren't gonna spend money so the pink hair woman decided not to help us. N be incredibly rude! I WILL NOT SHOP HERE EVER AGAIN !!!!! The other big lady was helping others that she thought would spend money, but since I had kids I guess I look broke. I did buy other things THAT I HAD TO SEARCH FOR ON MY OWN. If u don't look like a rich tourist, the women here won't help you. Ohhh lol the pink lady can't count change either. We gave her exact change, but she can't count so be careful with that. read more

The staff here is so friendly and knowledgeable I felt so comfortable asking questions and never felt rushed for being indecisive. Really appreciated the ambiance at this location. read more

We hadn't been to the Fashion Show Mall in a really long time since the Pandemic lockdown started last March. (Some stores are requesting that you wear a mask inside the store. Some stores have signs about keeping a six foot distance from other customers). Safety precautions: use the hand sanitizer on your hands (Though we are vaccinated, we still wore our masks inside.) I'm so glad that I was able to browse inside the store (the DT Summerlin allows pickup orders- I think that the clerk can grab an item for you, and then you purchase it outside- maybe it's changed since June 1st, I'm not sure). I was able to smell many products to see if I would get bothered by it and sneeze (I have sensitive skin and I have allergies). I bought two items- one soap and a scrub bar. I would've bought another item but I forgot my tin (inside my car). I like the coffee bean massaging bar and the peach massaging bar (except I use it as my skin lotion because I have super dry skin in the summer time). I was able to see the inventory of their skincare products. to see if there was something I could use, in the future. There is a complete DIRTY line (we have the large spray perfume at home). It smells so good; yes, it is a little strong. It might be the only strong smelling product that we've purchased here. Hubby jokes around with our son that everything smells so strongly and that everything will smell like everything inside the store combined (ok, it is a very fragrant smell from outside, so I can agree with him, on that front). There is a wrap area (fabric- which can be used over and over again) and a custom fragrance area (a little pricey for my budget). There were numerous sinks and other items to use in the area (paper towels). If you wanted to sample some products, you can. It's very spacious inside, so it doesn't feel like you're intruding in one's space as you are browsing. I was glad that we stopped here. Checkout was easy and didn't take long at all. I love their products, so I will be back. read more

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I have to get a huge shout out to Jade!! She was so nice and truly helpful. Made me feel special and had her full attention . A thousand times thank you Can't wait to see you again !! Jade you were amazing !! read more

Lush Handmade Cosmetics - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

Wednesday April 3rd I went to this particular Lush location because it's my favorite. Due to my recent Boxing Day purchases I wasn't shopping for anything. That didn't stop the wonderful Noelle from showing me the newest products available. She also suggested products that paired well together AND she shared knowledge about a shampoo for my locs. This store is always clean and smells great as one would expect. Every employee I've ever met here has been friendly and helpful, but never pushy. This visit interacted solely with Noelle and as I previously mentioned...she was excellent. 10/10 read more

Lush is one of my favorite stores when I want to shop for a few self-care items. I'm a big fan of their shampoo bars and hand soaps. It's always cool to see the new innovative products they bring out every season. I recently tried a few of their Halloween items and the tarantula shower jelly smells like sweet cherry merlot, and became a favorite. I would get this item before it goes away after the Halloween season. Lush offers everything you can think of for body and personal care, and the staff is so helpful especially if you're new and don't know where to start. They recently started carrying candles! The candles run between $18 to $20. I ended up getting the Orange Blossom. read more

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Rosy/Rosie was super sweet and helpful! Love her vibe and personality! Perfect person to work here at lush!

We popped into a Lush whilst in Seattle and were told the Las Vegas fashion show mall location was their biggest, so had to stop in and give it a gander. Once you walk in the aroma's draw you nearer and you realize this is quite the unique store. Lush Handmade Cosmetics is way more than cosmetics. Hair treatments, soaps, shampoos, lotions, henna dye for hair, scrubs and more! Looking for shine, body or volume? Plenty of options available to aid in your search. Gifts galore and even cool packaging for that special someone. Bath bombs! Wow, such a variety and cool colors, almost bought one just to see it fizz psychedelic colors in the tub! The employees are UBER nice and even tell you they are sample happy, find something you are interested in and give it a try or take a couple samples to go and come back for your favorite. I picked up a bottle of salted coconut scrub and before I knew it, I was getting a sample hand scrub / massage treatment on both hands. The salted scrub was exfoliating and left my hands soft and smooth. The coconut was more of an oil and not very evident in the final products aroma. The wife was looking at some hair shampoo and actually bought a shampoo bar. You lather it in your hands then rub together to achieve the necessary lather then rub into your hair. We chose the Montalbano over the Karma Komba, all provide unique results based on the ingredients. The Montalbano was deep cleansing lemon and rosemary, clarify locks, incredible shine and volume. I picked up a sample of the Roots hair treatment, the menthol tingles your scalp as you rub it in gently into your scalp at the root of your hair. I'm sure we'll be back as this store had a plethora of items to try and some cool gift ideas for friends. read more

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As a first time customer at Lush I want to thank Kye for being so helpful and educating me on all the products! We tested products together like bath bombs so I could get a feel for what I liked! Kye even helped me find a soap cleanser for my sensitive skin!! Rockstar job I will be back! read more

First I'd like to say Brooke has to be the kindest retail employee I've ever encountered. The day I went into the store, she and I were the only people in the store for at least 15 mins and she was very helpful in giving me some tips about non touristy things to do while in Vegas and also recommended some products that would be beneficial during my trip. I went in to buy a bottle of Breath of Fresh Air toner and ended up leaving with a foot mask, some power to cut down on chafing which was so silky and really helped with the under the breast sweats, and some pink peppermint stuff I rubbed on my feet after walking all day that was just heavenly. Ive never met a LUSH store I didn't like and this location on the first level of the Fashion Show mall just made me an even bigger fan. Great service and products read more

Lush Handmade Cosmetics - Brooke is the best - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

Shout out to the lady working the doors on Christmas 2020. First time around - We asked for a random bath bomb of her choice and she got us the best seasonal one they had left. Which made my day b/c she coulda grabbed any ol bath bomb! A++ The second time around I came back with my daughter and she 1. Remembered us and 2. When my daughter broke out in tears because they didn't have the item she was wishing for, the lady didn't even think twice and already scooped something up for her to make her smile. Metaphorically speaking she straightened my baby girls crown and made her feel like the princess she is! I'm mad I didn't get her name, but I am happy to know that we still have awesome people in the world like her and we need more people like that! Thank you so much for making our Christmas and restoring our faith in humanity :)) excellent customer service and people skills right there! Because of this we will always come to fashion show lush! read more

Lush Handmade Cosmetics - Bubble gum lip scrub, angels delight - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

Big shout out to Ames and Audrey at Lush. They really have such great customer service on my wife and I visit their. They made suggestions and educated us on the Lush brand. They even suggested some bath items that help sore muscle. It was truly a great experience shopping with their expertise. Of our shopping experience in Vegas this has been the highlight. They answered all our questions without getting annoyed. It was actually fun learning about lush and all the different products and what they do. We ended up buying two bath bombs and a bubble bar. Management at this Lush have two great employees that really go above and beyond for each customer that walks in this establishment. A++++++ two them both for making out trip a memorable one. read more

The way they are staying open right now (COVID response) is to have you order your products (primarily) via the website, check out on the website and then wait to be notified when it is ready for in store pick up. They are blocking the entrance and there seems to be only one customer/group allowed at a time. It was disappointing though that I did my order but when I went to go pick it up I almost had to wait just as long as if I wanted to queue for getting into the store and shop. I was hoping it would be quicker and more efficient. The staff was friendly though, hence the 4/5 stars. read more

Lush Handmade Cosmetics - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

This is one of the better locations in Las Vegas! It's very spacious, and the employees ensure they are there if you need something, but also let you enjoy your shopping experience! I have tried the Mask Of Magnaminty, consisting of clay , peppermint, and adzuki beans to help exfoliate. My favorite facial soap to try is the Fresh Farmacy, it is my absolute #1 go to product! Its gentle for my combination oily skin, with a creamy lather and very clean finish! It helps adjust oiliness and redness without all the harsh chemicals. If you haven't tried their products before, they welcome you to spray the perfume, wash your hands with their soap (which they also provide demos as well) and just touch and feel for yourself. read more

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I am on a staycation on the strip and had to get my steps in so I figured I'd wonder over to Fashion Show Mall. I already had in mind that I'd pick up a couple of bath bombs and knew LUSH was the place to go. I thought I'd walk in, buy 3 and leave because I'm just that easy of a shopper. No, that's not what happened. Jorge was at the front greeting guests and right away we bonded. Sometimes with sales, that personalized experience feels like pressure but with Jorge, he was warm, inviting, kind and he truly believed in the products. Did I overspend? Maybe. Do I care? Nope. The products could be a complete flop (I know with LUSH that isn't likely) but the experience made all the difference in how I feel now. I promise you'll love that place more if you shop with Jorge at Fashion Show Mall. read more

I like the fact that most of their products are organic or vegan. As you walk into the store, reps are very attentive. They're also knowledgeable about the products being sold. There are so many different scents and items ranging from soaps to bath bombs to make-up, that I get confused about what I want o buy without going overboard. Nevertheless, I love the bath bombs. I like anything that has a natural or fresh scent, or that includes vanilla or coconut. This time, butterball was the scent of choice. read more

Lush Handmade Cosmetics - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

I love this store!!! I love that everything is hand made!! I love that there is no animal testing!! And of course I love their products. I was first introduced to this store when I got one of their famous bath bombs as a gift. It makes your skin super soft and it smells amazing. After hearing other good things about them, I wanted testers of things before I invested the money. Their customer service here is awesome. The associates are super knowledgable and passionate about the brand. Lala was there the day my friend and I ventured in and she was awesome! I can now say I'm hooked on their product. My favorite thing is the big shampoo. It's a sea salt shampoo that adds volume and body to limp hair. It smells so clean and my hair isn't oily the next day. Their massage bars are awesome too. It's literally a solid bar of massage oil that melts with your body heat. You can use it to massage away your aches and pains or you can use it with a partner ;) wink wink. And of course their famous bath bombs are a must!! They also have fragrances, face masks and soaps. Go in and let the associates take care of you. You'll walk out with super smooth skin and some samples if you aren't ready to commit. But believe me, you'll be back to purchase once your samples run out. read more

Lush Handmade Cosmetics - The best shampoo ever! - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

Absolutely great experience today at this Lush location! From the moment I walked in the staff was friendly, welcoming and helpful. Lush sales associates can sometimes be a little too aggressive in their sales pitches but these associates were perfect! Just the right amount of assistance. Also, lots of new products for the holidays. The cookie dough lip scrub is amazing! My experience at the store today completely reinforces my enthusiasm for Lush! read more

Despite the high traffic coming through this Lush and despite the small amount of space they have to work in, the employees of Lush always make sure to make this shopping experience the best they possibly can. I am always amazed how helpful, patient, and kind the customer service I receive while shopping here. I have made it a tradition to stop by and grab some skin healthy souvenirs before heading home. Great job to all those working at this Lush location for representing your company so well! read more

Lush Handmade Cosmetics - Bar soap displays. - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

How can you not love Lush?? It's perfect in every way. You walk in the door and it's heavenly. I wish my whole house smelled like that. Wonderful customer service in all locations. They all look like they love their job. How could you not surrounded by all that yumminess. We bought bath bombs for all of us to enjoy at the resort we were staying at. We enjoyed all of them. We don't have a lush where we live. I wish I could open one! Brings back wonderful memories of a store I managed called Garden Botanika same kinda fun stuff. read more

When I first tried Lush I didn't know what to expect. I received bath bombs and bubble baths for my birthday, and automatically fell in love with the brand and what it stands for. Now I can't walk past the store without stepping in. If your completely new to lush, just walk in and ask a few questions the ladies that work there will help you out. Every time I go in they always show me something new. When I'm not sure about a product they always give me a sample which is probably a bad idea on my part because I always end up returning to purchase the full bottle. My go to favorite products are the bath bombs for sure and the Sleepy shower gel and lotion. Also the peppermint foot lotion is the best a definite must try. Quick tip: save the bottles and return them in for a little gift read more

Went quickly to Lush to checkout the products. I was interested in their body soaps. The employee was friendly and very informative of which soap would fit what I was looking for. I ended up getting the karma bar soap. Doesn't have a scent but I hope it meets my needs of a body soap. I also enjoy how the company overall is moving away from unnecessary packing and just providing the sole product. They have moisturize bars which I found really neat and would be my next purchase at Lush. read more

It's always a lot of fun to buy some new type of soap or shampoo or face product from a bunch of really energetic and excellent sales people I have never had anything but a positive experience in any one of these locations. read more

Alicia really helped us with our sensitive skin problems. We got the lucky cat bath bomb just because I love cats lol. But also we did get a bunch of other goodies that will work wonders for our skin and its problems. Super knowledgeable, the management really trains the staff very well because I was today years old that I realized glitter has plastic in it (but not from lush)!!!! read more

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I'm writing to express concern regarding an unfortunate experience my family had at this store. We thought about just letting it go, but decided to reach out and at least report it so that hopefully this type of behavior can be avoided in the future. On 4/25/2021 at 12:41 PM Employee: 1030758 Location: Fashion Show Mall 3200 S. Las Vegas Blvd. Ste. 1330 Las Vegas, NV 89109 On April 25, 2021, I stopped by this location to shop. Employee 1030758 did not allow me to enter until I told her the specific product I was looking for. I told her a few of the products I usually look for and explained that I may also find additional products to purchase while shopping. She then agreed to grant me entrance after spraying my hands with disinfectant. Her demeanor was abrupt and unwelcoming. I tried to shrug off her energy and started to shop. As I was shopping, my family came by the store to look for me. My daughter and her service dog were excited to find me and they entered the store. While this was happening, employee 1030758 commenced to berating and yelling after my daughter. My daughter has cerebral Paulsey and She doesn't understand many social cues and this interaction of the employee verbally harassing her made my daughter very afraid. The rest of my family witnessed this interaction and I had only learned about it later when I took out the products I purchase to show them. My older daughter said she got a bad vibe from the whole store due to the incident. My younger daughter slapped the products out of my hand and said "no more lush", when I discovered why, my heart broke because no one should treat my daughter this way and I've been a loyal Lush customer for years! I adore lush products and use them daily. I'll have to stop using all my products now and Lush will no longer be my favorite store to visit. I also can never take my family there again. I really hope Lush can offer training to employee 1030758 and teach her to treat disabled people with understanding and respect. read more

I was very excited to find a cosmetic store that sales vegetarian products. Lush makes fresh homemade products which is good for my sensitive skin. I like to use the ocean salt, dark angel, breathe of fresh air, tea tree toner, and the charity pot lotion on my face. All of the bath bombs are good! I buy those for my mom. There's also a shampoo for natural hair called "blousey" that's good. Lush has make up, shampoo bars, deodorant bars, face masks and many more products to choose from! It's definitely worth walking into and taking a look. If you're new to the store the workers are always happy to answer any questions you many have. Oh, and don't be shy to ask for samples of products you're interested in trying! read more

Lush Handmade Cosmetics - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

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I love LUSH I've been to every location in California and here in Nevada. This is my go to location. And I always have a great experience. Even though some of the employees my frequently see me they still help me and show me every new product that just came out. Big thanks to 1006488 employee (lol that's the employees number on my receipt no name on there) but she was really helpful and showed me so many new products that lush just released. I went home with new products to try. BIG THANKS! hope they all keep up the good work read more

Lush Handmade Cosmetics - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

All the scents smells great. Decor is way too cute and all the different soaps they have are nice. The have so much options starting from relaxation to caring for skin and hair. read more

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This review is strictly for Employee # 1006238. This female staff appears to be the most unhappy and hateful person I've ever come across with in any retail stores. She must live in misery for her to act the way she does because the way you act toward other people says a lot of yourself. Other staffs barely smile too but no one comes off rude like her, I feel bad for her coworkers because and I bet it's a pain in the ass to work with her. Poor thing, you must love the "power" of giving people a hard time and talking down on them, don't you? Or if I'm wrong, quit your job if you're so unhappy with it! I'm not letting you talking down to me ever again! This female purposely gave me hard time of not having the receipt that I was never given to or received for making an exchange. I respectfully explained the situation from the start and she was just too obsessed with obtaining a receipt from me when their website clearly states they'll gladly offer an exchange without receipt. Nope, it wasn't the case with her, not only she was being difficult, she only gave me 50% credit on the item Skin's Shangri La without telling me (it was 50% during that time due to reformulation, but I bought it full price). I had to drove all the way back for her to fix it. She was not apologetic at all, always had a big attitude, and claims that I don't have a receipt and it's not her fault. Yesterday, I went in to exchange H'Suan Won Hua for a pot of dream cream and asked for 3 samples. She was at the register and watched her coworker making me the samples. When I head over to the register, she asked what's wrong with the hair treatment and I simply told her I didn't like it because I didn't want to go in details because I dislike her hateful personality. She told me that they could always give me samples before I make purchases because they throw out all returns. I honestly didn't know and feel bad but would appreciate it if she said it in a respectful manner with eye contact. While saying that, she tossed my samples into the TRASH BIN before tossing the hair treatment. In my response, I said that's why I'm getting these samples. She then proceeded to dig those samples out of the trash bin WITHOUT apology and said she thought I brought those with my return. Throughout the checkout process, she did not make any eye contact and had zero facial expressions even FAKINGLY realizing she mistakenly (PURPOSELY) tossed the samples in the trash bin! **** The hair treatment was recommended by a very friendly employee on their Earth Day sale, she said it's the last one and it's 50% OFF, if I don't like it, I could always return it. So I took the advice and bought it, tried it once and it give a lot of static and makes my hair less smooth and I don't enjoy the application.***** I could not believe it, not once, not twice, but THREE awful experiences with Lush employees! The other experience was with another location that does not involve a return/exchange, so I'm starting to feel like it's more about my race or the people that they're hiring, cause there's no way. Does Lush have any rules and standards for their employees at all??? And what grosses me even more is I think this female staff is probably a manager! For a manager to treat customers this way is even more unbelievable! Lush is letting this type of people represent their brand??? Your employees are morals are very questionable! Do they have the same values as you? Are you aware, Lush??? And btw, I've worked with people that goes to Lush regularly just to get samples of a particular product and never purchase it, is this what Lush want? read more

When my best friend and I got to the entrance of the store the employee standing at the entrance didn't say anything. When my best friend said she wanted to shop for bath bombs the employee looked behind her at the the people in the store and looked back and said "We're sold out of bath bombs and all of our other top sales products. If you still think you want something I can look and go see." My best friend then said no thank you and left. It wasn't so much what she said but it was how she said it. The 4 people in the group all felt it was rude and condescending and the strangers walking close by that overheard commented on how rude it was too. We went to the Nectar Bath Treats store and were given excellent customer service. It's my best friends bday and no one wants to be spoken to like that read more

This is by far, my favorite gift store! It is the perfect place to pick up something fun for a child or to add to a romantic goodie bag. You can also host birthday parties at a number of locations. They have one sale per year, the day or days after Christmas so I recommend you run I. As soon as they open and buy all the "seasonal" or discounted bombs you can get. Btw, the average bath bomb is 8 to 12 dollars! Worth every penny. If you want a deal, check out the larger boxes and you will find many variety that suit most anyone's senses! read more

This LUSH was amazing. Everyone working was so helpful in assessing our skin needs. The Full of Grace serum bar is INCREDIBLE!?

I love Lush products and Karma is one of my favorite. I stopped by the fashion show mall location as the location by my house is closed for remodeling and the ladies here are absolutely lovely. They were so kind & helpful and were able to find one of my favorite products Karma shower bomb-they absolutely made my day! Thank you Lush! read more

LUSH specializes in handmade cosmetics that are cruelty free and a lot of the time, they end up donating to a great cause. I've always walked by LUSH whenever I go to malls and after hearing so many different things about it, I decided to go inside to see what all the hype was about. The staff was super friendly and was very knowledgeable of the products that they sell. I'm obsessed with skincare products, so I'm willing to try new things other than the products you find at the drug store. They have a plethora of skincare products there: natural face masks, ocean salt scrubs for exfoliating, their ever-popular bath bombs, and their luxurious-smelling bubble bars (with a rich lather!) all designed to create soft, supple skin that glows. Even though I'm more of a shower person, I had to try their bath bombs out. They have the nicest smells (with a lot of variety to choose from) and make your skin soft to touch. What's even better is if you pair a bath bomb with a bubble bar for the ultimate bath time experience. Now that I know LUSH offers these magnificent bath products, I'll probably be using their bath bombs for when I need a stress reliever. Chances are that you may be a shower person like me, but I seriously encourage you to try some of their bath products. LUSH is a great little store inside the Fashion Show Mall. read more

Yet another business giving zero consideration to ppl with preexisting conditions who cannot have all their airways completely covered. I love Lush. I've been using their products for years. Guess I'll be shopping online until this is over. read more

Lush is fantastic!! Not only are they 100% cruelty free, most of their products are vegan. Additionally, Lush recently removed nearly all preservatives from their products per customer requests (wow, a company that actually listens to its customers!!). This location is teeny tiny, but they seem to always have what I am looking for (or attracted to, and thus buy) in stock. The associates are friendly, and are more than willing to offer samples if you would like to try a product before buying. I highly recommend the bubble bars, don't look at me fresh face mask, popcorn lip scrub, and buttered brazils lip balm (all vegan!). Definitely check out Lush's seasonal selection; it's a fun way to get into the spirit of the holidays. This holiday season, old favorites have returned in addition to a variety of new bath and body treats. Remember, these limited edition indulgences sell out quite quickly, so don't wait too long to grab your favorites! read more