I've had multiple interactions with the same employee at checkout, and she consistently comes across as rude and unwelcoming. I've never even asked her for help, but her attitude alone makes the experience uncomfortable. She seems like she doesn't want to be there, and it shows. It honestly makes the whole shopping experience feel gloomy, and even other employees seem unhappy working around her. I've also seen other reviews mentioning similar experiences, which makes me feel better knowing it's not just me--but it's clearly a pattern. I hope management takes note, because it definitely affects the overall experience. I will now drive the extra few miles to another location read more

I had such a wonderful experience with Barbara at Cosmo Prof in Lake Forest. She was extremely helpful and patient, answering all of my questions with care. What impressed me most was that she went above and beyond even calling a few locations afterward to check which stores carried the Schwarzkopf kits and colors I needed. Her dedication and kindness truly stood out. I'm very satisfied with the support I received and highly recommend her! read more

Cosmoprof - Cosmetics & Beauty Supply Near Me - Lake Forest, California

Called this morning to see if it was possible to place a phone order for one item. I spoke with Edna. I'm not typically the type to go out of my way to leave a negative review and typically try to give people lots of grace and assume they are just having a bad day, but I work as a hair stylist and value how I talk to people and make them feel and Edna was so unbelievably hostile and unpleasant to speak to. She sounded so frustrated to be talking to me and had the most unnecessarily aggressive tone the entire phone call. I been a customer at Cosmoprof for 7 years now and will continue to shop there as I rely on it for hair color for my business. But maybe there needs to be some customer service training on how to talk to people kindly. You have no idea who you are talking to when you answer that store phone and should be treating every customer with common decency. Do better! read more

Staff is friendly and helpful when I ask questions. The store itself is clean and well organized

Terrible customer services. Seems like everyone hates their job . Refund policies are terrible.

Disappointed in the poor distribution and availability of products in store. It's almost as though they are trying to force people to order online instead of visiting the store. Their inventory used to be so much more robust. read more

Elsie was super helpful and I felt very welcomed at the shop! I will definitely shop here again read more

The Hispanic old woman behind the counter is terribly rude and has a bad attitude. I just wanted to walk around while my ride gets here but she didn't even let me do that! You have to have a terribly sad life to be so rude to a person like that. I honestly wish you the best lady behind the counter. I feel very sad for you. read more

This place is the Walmart of beauty supplies. Unorganized, broke down, low supply, and the worst computer system. Shop at Salon Centric if you want a professional experience. read more

Very nice staff and so helpful They know their stuff too Grateful for their professionalism read more

I have been been a regular customer at this store. I come to this store today trying to buy an advertised Bonus Beauty "get 3 free Schwarzkopf". The offer is good March 1 to 31. I arrived at this store 10 minutes before 4 pm. There were 2 workers there and they told me the advertisements were wrong and not valid. My I was shocked because my friend just made the purchase with the bonus yesterday. This is nothing less than misrepresentation or false advertising. I hope the manager at this tire needs to train the workers better on customer service. I personally think the 2 workers there just wanted to refuse the sale so they can close the store a few minutes early. Terrible customer service. read more

The Hispanic lady was very rude and disrespectful. They need to look into rehiring friendly inviting staff members. Until then, I will not return to this location. read more

I came in because I was having a color emergency. Luckily, Cody was there to save the day. Not only is he a pleasure to talk to but he's also a color expert. He helped me avert an even larger mistake. I am so grateful he's there. Thank you Cody. Thank you CosmoProf. read more

Nicole helped me out tremendously. I'm still in beauty school and was about to make a mistake until Nicole asked me if she could help. She explained everything so thoroughly and in a way that was easy to understand. Nicole was also very kind and had a positive, cheerful demeanor. I'm definitely coming back to this location. read more

Cosmoprof - CosmoProf - Cosmetics & Beauty Supply Near Me - Lake Forest, California

One of the employees in there was so rude. Older lady, Long brown hair, kind of chubby. I'm from out of town so I am thankful that this isn't my store. She made me move so she could put one item on the shelf instead of waiting for me to finish getting what I needed. She also expected me to pay cash since I had a non licensed person with me, who wasn't paying for it. She was snotty when I handed my card to her to pay. Just rude. Rude. I would definitely avoid this location. read more

They are always very helpful and answer questions even when I run in 10 minutes before closing time. Also give great recommendations for replacements if certain products are out. Knowledgeable and helpful with great attitudes, thanks guys! read more

My last 2 experiences here have been pretty bad. Let me just say that most of the employees are extremely rude. I always dread coming here because the employees always say something unpleasant and make me uncomfortable. They all seem miserable and are very unkind. Never help me with anything either. Not coming here anymore. The girls at salon centric are seriously the nicest girls and are always so helpful and genuine! read more

The blonde lady is great but the Hispanic old one with black hair was extremely rude if it wasn't for the blonde lady always being so nice I would have never come back here. She belittle me and threaten my mothers membership as I was handing her my hard earned money!!!!! Completely uncomfortable and unacceptable experience today!! Talked to me like a was a child!!! I will be reaching out to corporate. Customer service from her was horrible! Let me be clear I've been to multiple Cosmoprofs and never have had this experience!!!! read more

This Cosmoprof store is one of my favorites based on the products. I love their TIGI products and they always seem to have good deals on them.. which is a huge plus! I also love that they are always stocked and the store itself is very organized and neat. The staff greets you as you enter the store, however it's hit or miss as far as how helpful they can be. For the most part, I have had a good experience with the staff when I've had questions but I definitely do get a few here and there that are not approachable and act annoyed after hearing my question... kinda ridiculous, i know! Today, I went up to one of the workers and asked them a question (I didn't get her name) and she gave me the wrong information about the price of a product. She didn't even bother to make eye contact and was very cold to me. I understand that they're busy but it is NOT OKAY to treat your customers this way. When I approached another staff member, Kevin, he completely made up (almost) for the previous staff's inappropriateness. He not only gladly answered my questions, but also directed to the product that was on sale... aaannnnnd made me save some moola!! :))) Make sure to grab a flier because they always have deals! read more

Terrible customer service! I am about to file a complain through corporate. The girl that works there "Jennifer" was standing next to me and did not even offer to help, so I asked her do you have this brand in black and her answer is NO darkest brown is black, doesn't make any difference? OK!! She was trying to be a smart mouth with me the whole time, so I just ignored her. Then she was chatting with her co-worker saying that she's having a bad day with her sister? If you are the store manager I hope you are reading this and you need to train your employee again with a better attitude and more helpful to the customer. read more

I love this Cosmoprof. I come here for all of my hair needs. The staff here is so sweet and kind, always greeting you immediately after walking into the store. I love the manager there. Not quite sure what her name is, but she's the cutest. She calls everyone "babe" and "punkin" :) I've been going here for a couple years and the girls have all known my son since he was in my belly! They always comment on how much he's grown. I prefer this beauty supply over Salon Centric a few streets away, because of the great customer service I get! The staff at SC vs the staff at CP is like night and day. The only time I ever have to go to SC is when I need Pravana colors which CP doesn't carry. I wish they would start! read more

I was excited to come in here for the first time, as I usually shop Salon Centric and wanted to explore Cosmoprof out of curiosity. I was not greeted when entering and the cashier with purple hair was very unfriendly. She seemed very bothered and her tone was as though she was annoyed when I asked her where a product was. She pointed in the general direction and I was left to find what I needed on my own, which took some time. I then couldn't find my card during check out and she just stood there awkwardly staring me down as I fumbled through my wallet to find it. I apologized and she stayed silent. Just overall a bad experience that made me never want to come back. I just felt very unwelcome and also overwhelmed because it was my first time there, it was hard to find some items and the fact that I felt to be a nuisance when asking for help didn't help at all. Salon Centric has really nice and almost loving employees. They always go out of their way to help me with any questions I might have. They are excited to be there and to help. I didn't get this at all from my experience here at CosmoProf. I'm not sure I'll return again. read more

So I used to shop at this location but stopped for a few years because the women that worked there were so rude and grumpy. Today May 4,2018 I returned because I was riding around w a Co-worker/friend and we popped in. Edna & Kim we're at the front counter and we're a delight!!!! Yay! Now I'll return regularly and will be happy to do so. I as a person in the customer service industry obviously appreciate great customer service. Thanks ladies. read more

Called to see if they had any acrylic powder. The lady didn't understand what product I was talking about. Super rude when I arrived at the location. Have no prices on anything. Then they tried to turn me away because they didn't have any cards to give me to complete my membership with them. They were super rude about the whole thing even though I am a cosmology student and they are the ones who didn't have enough member ship cards. Worst experience I've ever had in a store. DO NOT GO HERE! read more

A bunch of teenagers that somehow got their license and have no idea what they're talking about. Terrible customer service. Called for items to be put on hold, sold them to a person right when I walked in. Complete morons. Taking my business to SalonCentric. read more

They always have great stuff and great prices, staff is friendly and I am thankfull there is one near me :)

The girls here are sweet and helpful. I always come in to get my favorite it's a 10 products, the balm, and wax supplies. I like Cosmo prof a lot better than salon centric, Cosmo prof has sooo much more! read more

Girls are always nice there and they keep everything nice and stocked. If they don't have something on the shelf they are always willing to look for it. read more

I just moved to the area and it was my first visit to the store, Rude employees, get annoyed if you ask a question and very uninterested in helping you find what you are looking for. read more

Worst customer service ever, lacking in product and not knowing if they do or don't have in there shipment that they might get to it sometime when they feel like it. Never very happy with my experience here!! read more

Love this store. You must have a license to shop here which is good for me! I love Aquage!!! My favorite product ever!! I love everything from them. I also love that they Kenra and Schwarzkopf. They have a good selection of OPI but no Essie! What the hell?! I have to go to Saloncentric for that. All in all it's clean, organized and the chicks at the register are nice so I'm happy when I go in and come out. read more

I like this Cosmoprof out of the others. I come here with my mom who is a beautician. Service for us is decent. Sometimes we are asked if we need help or to look for something. There is one girl with red hair who is super nice. Sometimes the service is horrible, like our last visit. This blonde girl who worked cashier had no knowledge whatsoever about any of the products we asked about.... Not even the popular ones that they are selling. She looked at us with a blank look on her face and kept saying "huh??" She should not be working here. i always like looking at all the products and want most of them lol. It is hidden in the back so it seems quiet and parking is always available. read more

I always find the girls in here really helpful. They always say hello when you walk in and make you feel welcome. They don't always have what I want in, but now I have learnt to call beforehand so I don't make the trip over there wasting my gas. Helpful on the phone too. read more

Always slow... no one in the store. Not alot of product in stock , always out of something . Small store and the person working always looks like they've rolled out of bed or had a long hard night with alcohol/drugs. Shocked not like any other location I've been to. Yorba Linda is Awesome as well as Orange, and Murrieta read more

What an Improvement in customer service at this store -Fallon was professional and incredibly helpful -kudos to whomever hired her -she is a credit to your company and hope she is recognized for the great job she is doing. I asked for the next month ad and she happily stopped what she was doing to bring me one . Two of the items I was purchasing were available in a set and she brought to my attention and promptly went to the shelf to bring to me. She was not only obviously a hard worker , but her friendly and approachable demeanor are what propels a good business to great ! Keep up the incredible job team and hope her example is a reminder that treating customers with kindness and respect makes all the difference in the world read more

Yesterday 5-3-15 and I went to cosmoprof and their workers were rude and they answered with a rude attitude and when we asked them they wouldn't answer and when we wanted their help we had had to look for 1 hour. read more

The assistant manager at this location is a total bitch. She has a terrible attitude problem and is so rude and unhelpful. Everyone else is very nice but she just needs to go. She is rude to everyone I have seen her come in contact with and just really seems to hate her job. I hope the general manager is reading this and can work on her behavior or I will be taking my money else where. read more

Horrible customer service and no sense of consistency. Only been in twice and both times spent a good $300. But with the rude attitude I definitely will not be returning. I rather give business to to people who actually care. read more

In my 15 years as a hairstylist I have never come across anyone as rude as Edna. I am not sure if she was having a bad morning or what, but I spent over a $1000 in products the week before and Sarah was the one who helped me. She was extremely helpful and pleasant. There was a product that they didn't have in stock and Sarah said she will order it. Fast forward, I got a call saying my product was in so I came in and Edna was the only one in the store. She had such a HORRIBLE attitude from the minute I walked in. Made me wait 15 min while she helped other customers even though I was there before them. She was so condescending and unhelpful. I will not comeback here. Not only did she not honor the price in the ad, then she gave me a bogus excuse as to it was a misprint and the correct price was much higher. HELLO, if it's a misprint isn't that your fault and shouldn't you honor that price... just sayin... smh read more

I found the folks in this beauty supply store to be extremely rude. I had phoned early in the morning looking for Goldwell products. A lady rushed me off of the phone to another lady where I was told that they had the product I was looking for. I said "great" can you please hold six bottles for me?". She said that she would. I get there and noticed that there is a sign on the door that says you must have a license. I spoke with a lady and said that I did not have one and she said "oh well, you are not allowed to even be in the store. I said to her well you you should have mentioned this on the phone to me instead of having me drive all the way here, and I walked out. NOT ONE PLACE ON ANY OF THEIR SITES INDICATES THAT YOU MUST HAVE A LICENSE. IF I DID - I WOULD NOT GIVE THEM MY BUSINESS!!!! TERRIBLE CUSTOMER SERVICE, TERRIBLE BUSINESS WOMEN! read more