Let me tell you: Jack Linton is the man. I never voluntarily write reviews but working with him made me want to write one. My wife and I drove from another dealer to this one because it felt like they wanted to work with us not against us. After talking with Jack for 30 seconds my wife leaned to me and said she wanted to buy from him because of how much safer and more comfortable she felt with him than with our sales guy from the other dealer. That alone makes me want to buy from him and Ourisman Toyota again! read more

This Toyota location is truly a mess from top to bottom. I went in for a simple oil change -- something they should be able to do in their sleep -- and they rushed it so poorly that my car broke down on the way home. My car had NO major issues before their "service." The breakdown happened immediately after, and they still tried to pretend it wasn't their fault. Because of THEIR negligence, I ended up having to pay for my own tow, miss a full day of work, and deal with a situation that they caused. And here's the worst part: they offered zero refund, zero reimbursement, zero support. Not even a gesture to make the situation right. Nothing to make me feel heard, helped, or even respected. I emailed the managers multiple times -- ignored. Completely brushed off. It wasn't until I contacted corporate that they suddenly wanted to "prioritize" my car. The whole thing was unorganized, unprofessional, and honestly just a complete shit show. They took absolutely no accountability, kept trying to blame my car, and acted like I was supposed to just accept it. I've never seen a dealership operate with this level of sloppiness and lack of customer care. If you value your time, money, or sanity, stay far away from this location. They cost me money, time, and stress, and didn't even bother trying to make it right. read more

Brought my SUV for a software updated on February 24, 2025, and was told It would cost me over $400.00 dollars for the update. I was dealing with a Service Team Member Bryant Jones who was very disrespectful to me. When I asked him why a radio software update was over $400.00 dollars his response to me was " WE DON'T WORK FOR FREE HERE" The customer service at this dealership in the Service Department is awful. I would go to the Toyota in Fairfax VA or Toyota in Springfield VA. Their Customer Service excellent. read more

I purchased a 2016 Ford Fiesta from Lustine on 9/3/21 with Lustine for Life. As of 11/11/21, I still have not received the paperwork from the sale of the vehicle. I did not have an urgent need to drive this vehicle so I did not attempt to drive it until 9/18/21. The car wouldn't reverse and appeared to stall out. I immediately called Lustine and spoke with the GM. He told me to bring it in. On 9/20/21, I had the car towed to Lustine as it wasn't safe to drive. I thought it was odd this car passed inspections and safety checks. It was not safe to drive. I wasn't aware that Lustine for Life kicks in at a certain time. No one from the dealership told me what the limits were on their warranty and no paperwork was given to me. The General Manager keeps talking about not buying an extended warranty; however, that's a mute point because the extended warranty wouldn't have kicked in until Ford's warranty expires. Apparently, they shipped my car off to a Ford Dealership. I did not sign anything or even agree to it. Until 11/12/21, I really didn't have any idea what Lustine was doing. This has been unprofessional and simply bad business. I expected when selling a bad vehicle to a returning customer, they would do something. The sorry excuse for "you didn't buy the extended warranty" when the extended warranty couldn't even be used until after manufacturer warranty and Lustine for Life is bad business. I really thought this disgusting behavior and practice would not happen at Lustine. It is obvious they didn't do all of these inspections they claim since magically in 17 days of me owning the car and driving less than 30 miles in the car it isn't operable. I think it is frightening they've told themselves they've done good business, the car was in excellent working condition when sold and passed through their shop, and they believe it! The Ford dealership says there is a light on so it does appear they cleared the engine codes too. Always bring your own reader to buy a car. I would suggest going to Carmax or Rosner Toyota in Stafford. As of almost 8:30 pm, I'm still waiting for a phone call from the GM that he scheduled for this morning and then 2 pm. It is just all around bad business and I hope the real owners make some critical changes. read more

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DON'T BE FOOLED! Oursiman Toyota is Lustine Toyota. This group price gouged me for $8995 over the list price by tacking on bogus fees to a used vehicle. They rebranded after swindling hundreds of locals. If you read reviews on this platform that describe the various scams and schemes this dealership perpetrated over the years, you will see the owner, C. Oursiman, responding. Toyota Corporate knows about these guys. They "donate" to charities with "7 On Your Side" so expect no help there. This same dealership was implicated in a drug money car dealership sting in 1993. Really, seriously, save yourself and go elsewhere. read more

I believe they changed owners.. Hands down the biggest headache ever. This dealership was sneaky with contracts unsure of condition of cars and whether they are fit to pass inspections and I bought this car in may 2022 I didn't get my official plates until today. Took 3 contracts and 5 visits after purchase to finally get what I need. Highly DO NOT RECOMMEND read more

Lustine Toyota - Car Dealers Near Me - Woodbridge, Virginia

Well I was snookered by Lustine Toyota. Our Prius was totaled when we were t-boned and we needed a car. So I searched for a Prius and one at Lustine popped up. The salesperson waited for me - I got there probably around 3 PM. The finance guy was in a hurry apparently to get home and shoved paperwork for me to sign without explaining it at all. I needed up with an extended warranty - which I did not want - and a car that was missing interior pieces. Yes I should have paid more attention. But the guy was in a hurry and he was not happy to answer any questions. Yes I know better. The salesperson marked our "deal" paperwork wrong and it took 45 days for us to get a registration. They were supposed to transfer our registration. I think that I only got that because of two things: 1) the title person; and 2) I got rude and threatened to contact Toyota. So let's fast forward: I was refinancing the car because, even with a high credit score and two paid of Toyotas previously, Toyota Financial's rate was stupidly high. The person helping with the refinance was asking questions so I pulled my paperwork. Guess what? I paid for an extended warranty. I didn't know I bought an extended warranty because the one and only time those words were mentioned I said no. The car did not have floor mats, the head rest in the back middle is missing. When I contacted the salesman, he ghosted me. No return calls or emails. I thought I was desperate and I was taken for a ride by Lustine. read more

So I have a 2013 and 2023 Toyota Tundra, and I will not buy another one if I can help! Here's my issue: I was encouraged to purchase the TRD Big Break Kit for my 2013 Tundra, which I thought was a good idea, being that I needed more stopping power. Now, with that said, Toyota purposely refused to inform its purchasers of the TRD brake Kit that the kits are no longer being made. This kit costs $3000, not including the labor, because they didn't tell me this. I have been unable to drive my 2013 Tundra for six months trying to find someone to convert my brakes back to factory brake kit! This is so frustrating read more

Do Not Go to Lustine for Service! If they damage your vehicle they won't tell you about it! Paid $2000 out of pocket for repairs to my vehicle, when I picked up the vehicle it had a flat tire and the service center was closed, came back with an air pump and found out that the technicians had broken part of my dashboard assembly and decided not to report it! I called the dealership and left a voicemail for the service manager to call me back, and he never did. I called again and left a message with the receptionist to have the service director call me, and he never did. I called and spoke to the general manager about the situation and he promised me the service director would contact me by end of day, and he never did. After weeks of trying to get ahold of someone about the damage caused by the technicians, i got ahold of the general manager again and finally spoke to the service director. At this point I am done with service at Lustine and will take my vehicle elsewhere to repair the damage they caused. And to "compensate" for the damage they caused I was refunded the COST OF THE PARTS ALONE, SPECIFICALLY LUSTINE's COST FOR THE PART, NOT MINE! AND NO REIMBURSEMENT FOR LABOR! Their excuse is if I want it repaired for free I have to let them do the repairs, WHEN THATS WHAT SHOULD HAVE HAPPENED BEFORE I PAID THEM!!! I apparently fell through many cracks in their "system" due to my service adviser quitting or being fired during my cars repairs. Leaving me to send messages and correspondence to a literal void, the amount of excuses for why I wasn't contacted or responded to is staggering and not worth adding to the review. Tl;dr: Brought car in for repairs, techs broke dash and did not report it, then management ghosted me for weeks and are trying to let them repair the vehicle. LIKE HELL AM I GOING TO TRUST MY VEHICLE TO THE PEOPLE WHO BROKE STUFF IN IT AND THEN LIED TO THEIR CUSTOMER. read more

Lustine Toyota - Visible damage caused by technicians during repairs that Lustine refuses to fully compensate for. - Car Dealers Near Me - Woodbridge, Virginia

I just want to start out by saying how terrible my buying experience has been at Lustine Toyota in Woodbridge, VA. I had two options, I could have bought a 2020 CRV from a actual Honda dealership that is right next store, but I specifically chose this dealership because I thought my sales consultant, Jonathan Nativi was helpful in the beginning. It wasn't until I got there and purchased the vehicle, that I realized i had made a mistake. I felt like after they got the sale my concerns and needs were no longer met. Jonathan specifically told me that I would be given two keys. It wasn't until I got home that I realized that I had only been given one. I texted Jonathan the next day asking him about what happened to second key. He claimed that the previous buyer had not returned it, but insisted that it would be there within a couple days. (I still don't understand why he couldn't have been straightforward about that from the beginning) But regardless I told him that that it was fine, and that I would be coming back in on Monday to drop off my check for the car. Once I got to the dealership I was informed that the owner still had not dropped off the key. Jonathan told me that if I stuck around the area that the owner may drop it off that night. So that's exactly what I did. I stayed in Woodbridge for over two hours waiting to hear back from Jonathan, and I couldn't even get a simple "Sorry, the keys were never dropped off." I live about an hour and twenty minutes away from the dealership so the drive isn't the most convenient. After driving back and forth twice now, I requested that they just mail me the key because I would no longer be able to keep making the commute. Three weeks went by and I heard nothing from them. I finally reached out to The Director of Sales, Rick Ski. He told me that if I went to Honda directly, he would just reimburse me for the key. Considering I just purchased a thirty-five thousand dollar car. I genuinely didn't have the money to shell out another couple hundred out of my own pocket for a key, just to have wait another month for them to get back to me about a reimbursement check. I went back and fourth on email FOR DAYS asking Rick to reach out & pay Honda directly so I wouldn't have to go through the mess of this dealership sending me in circles yet again. Overall, the Director of Sales Rick, was just a very rude and unorganized person. My buying experience has been so terrible. I feel they got their money and I was no longer valued as a customer.... I should have just purchased my car from Honda. It would have been WAY less of a headache. read more

This is a terrible dealership. My elderly mother paid cash for a new Toyota and the follow up from their title and tags department has been awful. The title and tags department never answers the phone and you can't leave a message. The people that do answer the phone provide incorrect information and the salesman that sold her the car has also been unhelpful. Once you pay cash for a car it should not be this hard. read more

If you get a letter in the mail offering you to trade up because you were due an upgrade you better tuck your tail and run the other way because those letters are total BULL CRAP and they should be ashamed of themselves for even sending them out to loyal customers but that tells me everything I needed to know for future references. I drove 4 hours and stayed in a hotel room to make a trade up and brought everything to the table that they asked for and we were still about $20,000 off on the price of the vehicle. I asked them multiple times if this was going to be a waste of their time and mine to let me know before i drove 4 hours but they insisted that if that was what the letter said we were good to go. Very unprofessional and will never do business with this dealer ever again. Thank you for nothing ! Larry Harris read more

Without bias, here are the facts. I spent $53K under the stipulation of a signed agreement that the center JBL radio/navigation unit would be reinstalled as someone there put a pioneer radio in the truck for some reason. That still has not occurred and the updates I have received by John Sarsah the salesman and Rick Ski the manager are that they are waiting for a "radio guy." Coming up on four weeks and still nothing. During the registration process I was very prudent with paperwork for filing as a disabled veteran. I gave Gabby Escobar my veterans award benefits letter as well as provided the Motor Vehicle Property Tax Exemption for Disabled Veterans Amendment (2020) document and link to the (https://www.dmv.virginia.gov/vehicles/#disabled_vet_tax_exemption.asp) for all you vets. Now I am being told by their registration dept that I have normal plates and no paperwork was submitted to them. The female Lustine Toyota representative on the phone told me that they don't know anything about that stuff. They only have normal plates. I will have to figure it out. End result. I have a $53k truck with a $100 radio. Will have to deal with the DMV on my own and pay to have proper plates. Then file the paperwork on my own as it was neglected by the dealership costing me more time and money. read more

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My original review was removed for some reason. So I will write another one. These guys are cheap used car salesman that are willing to tell you anything and take your money. Cheap tactics equal cheap company. Stay away. read more

Worst place to purchase a vehicle and to get your car serviced. Just don't go there.. read more

Lustine Toyota - Car Dealers Near Me - Woodbridge, Virginia

***DISHONEST COMPANY*** Just the fact that they change afterwards the agreement and now you are stuck with a payment plan that you haven't initially signed for, speaks for itself. When negotiating, do not let be fooled by their "deals", they will take advantage of you and there is no coming back! read more

Another home run maintenance check at Lustine Toyota! Love this place. They check everything. They check with you. They patiently explain and answer questions. Worry factor considerably reduced this way. Excellent new feature -- the vehicle "report card" of sorts. Unclear if from Toyota or Lustine. Either way, this is helpful. Shows everything that needed checking and gives them a color coding -- green, yellow or red. Nice! You know what was checked, what will likely need attention soon and what needed doing today. Really appreciate the timely, excellent, reliable vehicle service and the respectful treatment of the customer from Lustine. Thank you. read more

My significant other just got home from what was supposed to be a run of the mill 100,000 mile maintenance on her Toyota camera and who ever this Rep Margaret is that met with my significant other clearly either has a learning disorder, or simply didn't graduate from middle school, the price of this check should have been around the $600 range but became of Margaret and the dealership's incompetence over $900 was spent on the wrong service. This dealership is filled with crooks of the like of Jordan Belfort read more

Wrost customer service doesn't full fill customer's choice of purchase & try to compel the customer to buy new car even when doing routine oil change of newly purchased car sells the car over the market & rate and value of the car. read more

We read the Yelp reviews (hundreds of one-star) and decided against visiting this dealer. Thing is, they happened to have the exact vehicle that my wife just lost in an accident, so against our better judgment we drove out to Woodbridge. We wish we had not ignored our initial feeling. We pulled in to the lot and our car was swarmed by a pack of dealers acting like starving vultures. I'm not kidding - they tried to keep up from parking! "Just stop your car and put it here," one yelled. I was embarrassed for him. We swerved around the gaggle and parked. A salesman descended on our car. We told him we had exchanged emails with Daniel, and he told us that Daniel wasn't in and that he was Daniel's floor manager (both of which turned out to be lies). This salesman never made eye contact or addressed my wife. It was all "sir" this and "sir" that. It wasn't until I told him the car was for her and she would be making the final decision that he even bothered to speak to her. Gross. We took the car out for a test-drive. It was positively filthy, inside and out. I mean...how do you get disgusting residue all over the rear-view mirror? We were in the car about ten seconds before he started grilling us about whether or not we would be financing. Look, I get the game: they want to suss out whether we have a trade and if we will be financing through them or paying cash. But maybe how about that not being the first thing you say? How about trying to discuss the car first? We pointed out the multiple scratches on the vehicle...well, we tried to, because about halfway through the salesman cut in and stopped us. I wanted to leave right then and there, but my wife (the better angel of my nature) said that would be rude. So we went inside to get a business card and thank him for his time. Such a miserable environment. There was a salesman at another desk on the phone pushing some used car hard. "It's the deal of a lifetime!" "You can't refuse this deal!" "Mr. ______, you have to listen to me!" It was basically a boiler room operation that gave off a very skeevy vibe. Anyway, back to our salesman. He refused to give us his card (my wife had to just take one from his desk holder). We told him our concerns about the car and that we were leaving...but he wasn't having it. We went back to our car. As I was pulling out he came running up behind us and tried to get us to roll down our window. What is up the aggressive behavior of this dude? He nearly got himself run over. We finally escaped and made our way to the Honda dealer next door. Much nicer people and a much more professional vibe. If you have read this far - all I can say is that there are a ton of Toyota (and Honda) dealers in close proximity. We visited a bunch of them this past weekend and none of them were anywhere close to this level of pressure and unprofessionalism. I encourage you to check out the other options. We finally ended up buying a car from Honda of Chantilly, and the experience was a night and day difference from Lustine. read more

CAUTION! My family and I spent nearly 3 hours at the dealership on Friday, August 14, testing out a couple Camry's and Rav4s. The initial 3 hours was not a bad experience as our salesman, did not remember name but a fellow Army veteran from Nigeria I believe he claimed. Decided on a vehicle to move forward with and into the dreaded sales room, which is dreaded because we already know how long this process will take if I have already spent a few hours with the salesman. The salesman starts to work the deal, and actually comes back with a decent deal to which I possibly was considering. It was getting late, the deal still needed some attention and I had to pick up our kids who had rode home with a family member while we were looking at the vehicles. We politely informed the salesmen to retrieve the best offer numbers, advise our payment range and call us the next day, because we have to pick up our children. QUEUE THE HORROR MUSIC!!! This same salesman, who at this time has spent nearly 3 hours with me, my wife, my children and my mother-in-law, begins to yell and belittle my wife and I in front of the entire dealership so much that everyone is starring in our direction to see what is happening. Apparently, this salesman got upset because I did not want to meet and shake his managers hand which he demanded I do. FOLKS ITS COVID! I told the salesman, I was not disrespecting anyone and he was more than welcomed to walk us out to vehicle and I would gladly shake his hand, as we had been side by side for 3 hours! This gesture was not good for him and his anger, yells, and insinuations became more animated as this seemed to be a normal theatrical show amongst the sales staff. So, here comes the door getting thrown open and the salesman screaming by this point, screaming, "Get Out!!!" Uh, I am extremely lost and baffled at what had just transpired due to us telling this salesman to call us tomorrow as we had to pick up our children. As I was placing my wife in our vehicle, I turn around to see everyone at the open glass windows starring at us and pointing. So, I walk back in and request to speak with a manager. In comes Jon! Jon commends me for staying so calm and says many things to which I thought were acceptable. Jon gave us his card and requested we call him on Saturday after he speaks with the "big boss" regarding our experience. Well, after multiple calls on multiple numbers on Saturday and again on the following Monday; you guessed it, NO ANSWERS OR ASSISTANCE! Wished I had read a few of these reviews before we went to this location. Words to the wise, use caution! General Manager, I would still purchase a vehicle if the deal was right, because I expect the dealership to correct its staffing and place it's money appropriately for their disrespectful, screaming and theatrical playing salesman actions. My wife is still very shaken up over the encounter! Awaiting your response, Donald and Amy UPDATE: A full week has gone by and you guessed it, no response or promised communication from anyone from Lustine Toyota... UPDATE 2: After a response on yelp promising communication from the General Manager, another week has passed by and you guessed it; Still no attempt from anyone at Lustine Toyota to address, fix, or explain anything! I would have at-least thought the General Manager has integrity enough to do as she said or is this a common thread response to which she is not even aware of??? Ladies and gentlemen it's baffling and my original note of CAUTION still weighs true! read more

I wanted to buy a Corolla Cross from here. They called me to set up an appointment for Saturday (which was the earliest I could come in). Later, I receive a test message from the sales person, asking me to come in the same day to purchase it, and that if I didn't come in it would be sold, since I didn't reserve it. He also told me that the car came in earlier than expected, which was not my problem or my fault. I asked what the point of setting up an appointment was, if that didn't reserve the vehicle. I also asked what the reserve process was. The sales person, then, proceeded to explain to me how the supply chain worked (which I already knew). I had to ask twice before he answered my question. Basically, you have to pay $2500 to reserve a car you haven't seen or test driven. If you hate the car, then they have to refund you, which takes business days to do. I also emailed the general manager about my experience and was met with a very insincere "I'm sorry about the miscommunication" They clearly don't care about customers and only care about making a quick buck. I will never buy from this dealership. read more

I went in for an oil change and tire rotation on my 4Runner. When I got back in my car to drive home I immediately noticed that the trim piece from around my radio was missing. I told the service advisor who sent the service manager (that I found out later was not the service manager) who did not offer any resolution as he clearly did not believe me. They had no reason to be working near the radio so someone stole it because they had a need for that particular piece of trim or they were messing with the radio, broke it off and threw it away. The radio is an aftermarket unit that was professionally installed over 7 years ago - the trim was not loose and therefore must have been pried off. There is something rotten going on in the Lustine service department. My dashboard now looks terrible. I will not be back. read more

Had an awesome sales rep, but the moment we walked inside, the manager openly belittled the employees. Eventually, it got so bad we left. I reported the incident to the Leadership who flat out said they didn't believe me. Such a shame, no one should have to work under that. Ended up going to Priority. WAY more professional and greeted people with respect. Left with a MUCH better deal on a MUCH better vehicle too. All around a better experience read more

I purchased a 2019 Toyota Tacoma from these guys. Had a problem with the headlight. Rather than take it to my normal mechanic I took it to the dealer as it was still under warranty. They told me that the vehicle needed a new headlamp assembly and it had to be ordered. After a week I had to call victor to check the status of the part. They called me back and I scheduled the repair. After taking it in for repairs I recieved a phone call telling me that the vehicle had damage to the wiring harness due to a squirrel and the whole harness had to be replaced. Something around 8000 dollars to fix. I came and picked up my car. They surprised me with a 150 diagnostic fee that noone told me about. I took the vehicle home and looked at the repair. 20 minutes and less than 5 dollars and the repair was completed. I dont know what's worse. The unethical service staff who charged me without telling me or the fact that the only option ever offered to me was to replace the wiring harness. Two tiny wires were damaged by the squirrel. 5 dollars to fix an 8000 dollar job. How can these people sleep at night. I know one thing. They will never see another dime of my business. Beware they truly tried to scam me. read more

I was going to buy a Scion FR-S and I got my check ready to go they said ( Antonio Ferrari) said he got my car ready for me to buy and pick up there and as I was driving they said they sold my car!! That I got a loan for!! worst salesman ever this place is expensive and they use tactics to scam you they will make you uncomfortable and will try to make sure you pay more for your car than you should. The manger offered 300$ dollars off no bitch give me the car for cheaper this place sucks never go here! My friend got a car here and it had traces of left over weed in the back left seat. PLEASE NEVER GO HERE UNLESS YOU LIKE TO WASTE YOU'RE MONEY!! ( if I could give this place a no star I would) read more

Brandon in finance is the biggest liar I have met in history. Swore all these things were covered with my plans and they weren't. I paid $2500 for a package I never got to use because nothing was covered as he said. No brake, no tires, both I was told 1000% were covered. read more

BEWARE, do not deal with PABLO! He is very condescending, does not support Military Retirees, and is obviously a TOXIC leader at this location! I wish I could give a ZERO-star rating! Our EXPERIENCE at Lustine Toyota in Woodbridge was extremely DREADFUL. Earlier this month, my wife and I went window shopping for some ideas on our next family vehicle and happen to pass by Lustine Toyota. The floor Salesman was quite new and very pleasant. I test drove a few vehicles and asked questions about a few others. This helped me narrow down which vehicle would be better for my family. I decided to sit down just to "run the numbers" and see how much it would cost for a new car. While I was waiting, all I hear is a man yelling "WE COULD DO THIS THE EASY WAY, OR THE HARD WAY" about 20 feet away from my table. I observed a man in a tie, Pablo, SCOLDING an EMPLOYEE as if the two of them were behind closed doors with no one in sight. This was my first indication on how UNPROFESSIONAL the STAFF was treated at this dealership and the blatant DISREGARD FOR CUSTOMERS in the lobby. First, I was offered a "discount" on a "new" Camry that is a Demo vehicle. They wanted to sell me a vehicle that already had 5,000 miles and claim it as "new" because I would be the first person with my name on the title. There is nothing illegal about this, but it is very difficult to evaluate what you are truly getting because the vehicle was used for leisure by an anonymous employee. I declined the offer and WITNESSED ANOTHER EMPLOYEE FRUSTRATED, SWEARING, AND WALKING AWAY from Pablo. This is the SECOND employee altercation in a matter of five minutes with Pablo, and it was unpleasant to see how HOSTILE this WORK ENVIRONMENT could be for his subordinates. At this time, I was ready to leave so I could consider the offer and evaluate my finances to ensure I could afford a new car. Pablo came to our table and asked if I could hear him out. He introduced himself as a manager and went on about how he cares about customers, can offer me the best financing rates, and his experience. I listened to what he said and after a few rounds of discussion, I let him know that I would like additional time on my own to evaluate the numbers. I wanted to see the numbers more clearly because I realized I would have to consider taxes, warranty, processing and registration fees. A coworker put together a Bill of Sale. Toyota offers a few incentive programs I was interested in: * Military Rebate Program ($500 - $750 by location) https://www.buyatoyota.com/home/tools/military-rebate-program/ * Cash Back Car Deal ($2000 for Camry, other deals available) https://www.toyota.com/deals/cash/ Pablo presented a Bill of Sale, insisted on PRESSURING ME MULTIPLE TIMES to sign, and again... it was for the car I did not want (demo). While we were trying to find a fair price for the vehicle I actually wanted, he continued applying the Cash Back Car Deal automatically without first agreeing on a price the dealership was willing to take for the vehicle. This incentive is something outside of the equation that should not need to come up until an initial price is agreed. Additionally, the bill quickly displayed an additional $3.1K in fees : * Processing fee - $799.00 (for paperwork) / CarMax fee - $99 * Freight fee - $995 (new car) * Registration fee - $160 (For a 30-day temporary plate) ; CarMax has this fee for $80 AND you get Plates on the spot! * Taxes - $1200 - State required, understood I asked a few questions regarding the fees and why the Military Rebate Program had not been applied to the Bill. With a smurk, the very first thing he asked if I was Active Duty and I told him that I had retired recently after 20 YEARS OF HONORABLE SERVICE. He told me that I DID NOT QUALIFY. Isn't that interesting how Toyota built this program to support Active, RETIRED, and separated Veterans....? Link above is one of many references and incentives for MILITARY PERSONNEL. After we asked our questions and he realized we would not sign the bill, HE BECAME IRRITABLE and in a CONDESCENDING fashion stated, "IF YOU WANT, I CAN BRING SOMEONE ELSE OVER HERE TO EXPLAIN THIS TO YOU!" Politely, I declined and said I would need more time to evaluate the figures, do additional research, and speak with a friend of mine that is familiar with the Toyota process. At this time, he told me "IF YOU KNOW SOMEONE IN TOYOTA, I DO NOT KNOW WHY YOU ARE WASTING YOUR TIME HERE TODAY!" We were APPALLED by his comments and appeared to be the 3rd person he upset within a short period of time. We LEFT so DISAPPOINTED in this location and will NEVER RETURN. My wife and I have never left a business so disgusted by someone that treats first time customers that way. I thought Toyota had standards and offered a "rewarding customer experience." However, this location obviously retains poor leadership and allows customer harassment. When a customer says NO, they mean NO! read more

Bought a car here last year and the experience was okay. With every offer, the salesman had us sign next to the number like it was some binding contract. Spoiler alert- it is NOT. Fast forward to now and we have been browsing vehicles online and since this is the closest dealership to us (and since we had a decent experience last year), we brought in a car to trade and only wanted to finance less than $10K. They kept pressuring us to finance $30K even though we would have only needed $7K on top of the trade in. Walked away because why would we finance more than we need? We are taking our business elsewhere. The whole transaction made no sense to us. read more

Avoid this dealership. Buying a vehicle from them was a horrible experience. Long wait times, pushy salespeople and lies about the condition of the vehicle. I discovered damage on the vehicle after I purchased it and while I was still on the lot. They promised they would fix it and two months later it has not happened. They refuse to return my calls and schedule time to get this done. AVOID AT ALL COSTS. read more

UPDATE: so it's not a secret that the sales half of Lustine isn't great. I recently had an issue with that same 2010 Prius that Lustine so dramatically rescued from disaster for me. The car is long since paid for, and perhaps nearing its end of life. I brought the car in for service related to the oil pressure, and while it was in the shop I made the mistake of just taking a look in the show room to consider my options. This was just in case the repairs I was going to need would be too costly to justify. What a spectacular mistake that was. A salesman jumped on me and gave me the whole dog and pony show introducing me to two other managers whose job it basically was to try to gaslight me into getting a new car as soon as possible. I expressed multiple times to the salesman that I was just browsing, and not in a position to buy that day or in the near future. One of his managers used the argument on me that if my current car died I'd be left with nothing so I better get right on it. The whole experience felt like being preyed on by a predator when I was on the ground and weak. At a certain point I told them I was not interested. A few weeks later I actually got a call from that same salesman trying to close the deal. I told him in no uncertain terms how I felt: that not only will I not be buying a new car from them, but they had lost me as a customer for maintenance too. I figure I have another year or two in my beloved Prius before it's time. Thankfully, I have an excellent mechanic to go to while I'm waiting, and there are other Toyota dealers in the area. ----- I had an amazing experience with Lustine Toyota's service department recently. My beloved 2010 Prius suddenly died, while I was out driving. The instrument cluster lit up like a Christmas tree, and CHECK HYBRID SYSTEM was displayed. After which the engine refused to come on at all. I got the car towed there and they got to work. My service advisor, Alex Garcia really took care of me. I had missed several important recalls. Alex got Toyota to cover about $6,000 of parts and labor for me. I needed around $3200 of additional work which was not covered, but it could have been much worse. Alex covered the cost of a Toyota rental car for me while they did the work, and even waived the $140 diagnostic fee. I know Lustine' sales department has some very negative reviews here. I can say with absolute certainty I experienced none of that nonsense with their service. They've become my mechanic for the life of my car, which hopefully is going to be a good long time to come. Since getting the car back I've noticed it drives like a whole new car. Thanks Alex! read more

If you need any repairs or maintenance, be prepared to be ignored by all the staff in the service department. I always have to desperately try to get someone to help me and when they finally do, they always act SO bothered. Just horrible horrible horrible customer service in the service department. The salesmen are pushy... and if you're a woman, don't expect to be taken seriously. read more

DONT WASTE YOUR TIME!! We live down the street from this place, we have so far purchased 4 brand new Toyota cars and every single time we come here first. We negotiate everything... then BOOM! Right before we sign they throw all these BS fees at us which they originally stated we would not have to pay. THIS HAS HAPPENED EVERY TIME! I was in there about 4 weeks ago and was helped by a young kid name Charles I think his name was. This kid was great! Had the car sold! I said throw in a free oil change or something and tell me where to sign. He then walked me in and that's when the vultures came in and told the kid to take a hike and ended up losing the sale for him. Went to springfield Toyota and got an even better deal the next day. DO NOT WASTE YOUR TIME!!! Purchased other cars from Miller but would recommend springfield before Miller both ok but this place... is the absolute WORST! read more

I would like to thank Woodbridge Toyota especially Kamari Denney for making our purchase smooth & easy. He was very professional & courteous to me & my wife as well as all the other staff that played a part. They had the car waiting with a sold sign & my name already in it!!!! LOL!!!! I told Kamari that in the future I would definitely come back if I needed another purchase. Give that man a RAISE!!!!!! Thanks again to all. read more

Came it to look at a vehicle listed at 51k used tundra with 40k miles, then the sales men comes back to say 58k out the door after discount. So what he did was mark the vehicle up $6500 just to say I gave you a discount. My guy your site shows 54k out the door tax and title and your 999k processing fee, and thats $54350. where did you get 59k oh its market value. they are con artist here your not getting me with that non sense. read more

Overall my experience was good at Lustine. I've bought cars from them several times. The last time took longer than I wanted , but the staff was friendly and didn't seem to talk down to me at a customer. I'm happy with my car. read more

Lustine Toyota - Raw 4 purchased - Car Dealers Near Me - Woodbridge, Virginia

If I could give this dealer a negative star I would give it five negative stars. The worse experience I have ever had buying a car. They refused to negotiate from the sticker price and they have inexperienced salesman who try to handle multiple customers at one time so you never get there full attention. Horrible dealer. Do not recommend. read more

Here is the response from Lustine Toyota:1/18/2019Jane, I am sorry to hear that there was any miscommunication during your purchase. We understand your frustration and want to work with you to make this right. Please contact me when you have a moment. Thank you, Schuyler Butler, Finance Director, (703) 494-1800 x 5107 1/30/2019, 2:46 PM What happened: I called, but nobody answered. I came to the center in person today, 1/30/2019 at 1 PM. I got to Mr. Butler, and he told me he doesn't know what to tell me, and he did not write me a response on this site either. I am surprised on how you treat the customers. I just wasted an hour on that trip. I will contact Attorney General on that matter. read more

This place is a joke all scammers, everyone here lies about everything don't sign anything and make sure you read everything they try to pressure you and act like they're your friends they only care to get the most money out of you that's it. The biggest lie they tell you is that you have to get their payment options which include over $7000 worth of extra added to what you're financing they will not break it down for you either they will make it seem like you are paying a good amount every month but they will include all the other pointless add on and they will tell you how much you need it what a joke, their financial managers are all scammers this place should be shut down and I will be taking them to court I have all the paper work with proof and signatures. Amber will respond and pretend like she cares lol another automatic response she never picks up her phone and never calls back no matter how many messages are sent, just watch there will be a fake auto response after this review. read more

What a joke of a dealer. After over 4 hours invested, two trips and negotiating a price on a vehicle we were bullied by Assad the finance manager into paying a ridiculous interest rate based on conditions of purchase, fairly certain that is illegal, and walked. After locating our own financing, confirming that the vehicle was there and present and letting them know we were coming with a check to pick up the vehicle we were told the price changed and it was now over $2k more. Their excuse was that they had fixed minor defects on the truck. This is a ridiculous dealer that does everything they can to intimidate you and scare you into purchasing a vehicle. We were told many different things, and are now fairly certain most of it was not true. I will say that our salesman Nico was nice and did genuinely try to help us, but everyone around him as completely inept at interacting with a client. There aren't enough training seminars, heart to hearts or bad reviews in the world to make this dealership even semi-competent and worth anyones time, they certainly don't believe you are worth theirs. read more