I was at my wits end with finding someone to fix my car and finally had to call my warranty company for help. As I was looking ran upon these guys and they gave it a try. They not only went through the trouble of ordering my parts out of state they also went through not getting the parts overnight as promised. Rachel was so AWESOME very pleasant and professional. My car was delay but it was ok good! It was fixed and I'm happy! I have a place to take my car that has honest people. You have a customer for life! Thanks again Rachel! read more

Never buy from here, everything is just smoke and mirrors. I bought a car from there last June and have only had problems since. First off they sold me the car without having an actually key for it, just a fob which is my fault for not checking. Then I go to get the tires rotated and balanced only to find out that all 4 rims are bent. They had moved the worst ones to the back and marked them on the inside with orange marker along with the wheels so they knew to put the bad ones on the back since it is a front wheel drive car. Absolutely terrible and if you try to talk to them about it they don't want to hear a peep. Stay far away and I hope they go out of business for all their shady activity. If you enjoy peace of mind, shop somewhere else. read more

Excellent place for car repair! The people at Kingstowne were a dream to work with, especially when it came to friendly and knowledgeable customer service and quality repairs. They made me aware of upcoming services so that I could plan and budget for them. I'm confident in the work that their technicians do and Rachel kept me in the loop for the entire repair process. 10 out of 10! read more

Had a wonderful experience. I had never purchased a newer used vehicle from a dealership before, mostly 20 plus year old cars. I wasn't sure where to start when looking for a newer outback. After meeting with the sales team, Ali and Billy, they helped narrow down options and find a vehicle that checked every box I was looking for at a price that was lower than the big dealers. I was pre-approved for my loan through my bank, but I applied for finance at Patrick's suggestion. I was able to get a lower rate and nicer payment, even though I had been with my bank decades. The whole experience was easy, quick and very low pressure. I would highly recommend giving them a visit if you are looking for a vehicle and want to skip the stress. read more

Kingstowne Motorcars - Auto Repair Near Me - Manassas, Virginia

Excellent staff, Patrick was a pleasure to work with. Provided all the info I needed to make an informed purchase, and made sure it happened quickly. read more

I was supoosed to purchase a vehicle from Kings Towne. I asked them what was the total price of the vehicle to include tax and tags. An employee texted me.the out the door price of the vehicle. So went to my credit union and got that amount 8n a check. The day im supoosed to head to kingstowne I texted them was there anything else I need to bring I have the check. They told me a sales manger would call me. We'll I got the call and he told me they quoted me wring and that the vehicle was a higher than the original quote. Told me to go back to my credit union and have them print out a new check or get my own personal check to cover the difference. I told them I would contact them later. I thought about it and talk with folks, I didnt go. They , Kingstowne, contacted me for me to come down. Told them no they lost a customer and a sell because of thwir mistake they should eat that cost not me adding more money to a quote they gave me and then change the quote up the day im.supposed to head down to them? Really? Had I not asked if there was anything else, would they had contacted me? And the quote was there mistake. Why should I pay for it? When they found out I wasn't coming then they said they spoke with the manager and they would eat the cost. Well my statement to that is why didnt they say that from.that first call to begin with, instead of.telling me I had to cover the cost? To me it was a game.to see if I would pay more mo.ey than initially quoted to me. I didnt like that at all. I voided the check and will be spending my money else. On top of that the day of they couldn't even get my name right? If they are that unprofessional, they are not locking me into making a sale at all. What else would I had walked into if I went down there? Unexpected fees? .. im good. Ill pass. read more

I bought my Mercedes GLE 350 from Kingstowne Motorcars back in December and had a great purchasing experience. Of course, one thing I never thought to check on my test drive and subsequent purchase was the seatbelts in the back seat. Only in March did I have guests in the back seat and realize the seatbelts wouldn't clip in. When I called Kingstowne to explain the situation they were great. They had me bring the vehicle in and determined the seatbelt clips needed to be replaced, which they then did at no charge to me. This is the type of excellent customer service I expect and they delivered! Great to work with and recommend to others looking for a pleasant , pressure-free buying experience. read more

went in for general maintenance for my vehicle and was greeted with amazing customer service from Rachel and her team. They were fast efficient and gave great recommendations on what service needed to be done currently and preventative for the future without being pushy. I would absolutely recommend this shop read more

Great prices reflect lemon cars. Look at the CarFax first. Too good to be true? It is.

Billy and Pat were awesome. Pricing for my car (with the options I was looking for) couldn't be beat (in-state and out-of-state). The team worked diligently to fix any problems or concerns I had, and even threw in a few extras to close the deal. Customer service was excellent. They were always very responsive to any questions I had. I would say that this was the smoothest car buying experience that I have ever had. Highly recommend. Thank you Kingstowne Motorcars. read more

4 stars for a pretty solid car buying experience. My wife and I were in the market for a new SUV due to our old SUV starting to get up there in age. We had been looking around the area at various options and test driving various cars, but nothing was really a good fit. As we were driving back from an event in south Virginia one Sunday, my wife saw a BMW X5 that was available for a good price at Kingstown Motorcars in Manassas. We decided to stop in to see if we could check out the car. We arrived at the venue, which is not terribly large when you consider it is both a used car lot and a service center, but what did stick out to us was the quality of cars on the lot. We mostly saw high-value cars (think six-figure cars), which made us think we came to the right place. We went inside, said hello to the sales rep, and he handed us the keys to go test drive the BMW. We drove over to the Target, tried out the various features, and came back to talk logistics. As it was a Sunday (and thus only the one salesman on duty) and we were about to head to Florida for a couple weeks, we decided to revisit the car when we returned to the area. My wife emailed back and forth with various reps with Kingstowne. The communication wasn't always the most prompt, but they generally provided her the information she needed. One particularly notable piece of information she received is the $995 dealer fee. While this fee is non-negotiable, it is also the only fee that is included beyond the price of the car. As we discovered in talking with other car dealerships, the lack of other hidden fees (Kingstowne actually posts the $995 fee up on its wall) was a big plus to us. A couple days before heading back to Virginia, we decided that we wanted the car, so we sent in the completed deposit form (which we later found out was never processed, but it worked out). We then headed over to Kingstowne on a Saturday to sign paperwork, hand over a check, trade in our old SUV, and pick up our new SUV. Aside from a quick trip to the bank, the entire process was fairly quick and smooth, as well as very low-pressure. Overall, Kingstowne Motorcars provided us with a solid pre-owned luxury vehicle purchase experience. If you are looking to buy a nice car in the DMV area, consider giving these guys a look. read more

Kingstowne Motorcars was amazing to deal with, the staff are always friendly, helpful, and great with follow-up. I bought a car from them and have also used their services for repairs, detailing, and windshield replacement. It's always a pleasure doing business with them , great service every time! read more

The staff at Kingstowne were helpful and I had a good overall buying experience. Very pleased with the car!

Sorry, it took so long to post this. My car died on us unexpectedly and we needed a car. We looked at this type of car last year and found out that it was no longe being made. I was super excited find this car online and it had extra bells and whistles. The staff were really helpful. They made the process super easy. This was actually the quickest way have ever closed on a car. The car was clean and passed the check in with my mechanic with flying colors. We are really happy with our new vehicle. read more

Kingstowne Motorcars - My kiddo and our new car. - Auto Repair Near Me - Manassas, Virginia

I bought my first car from this dealership, the vehicle had an undisclosed cracked subframe and bent wheel. I want to make it very clear that this dealership sold me a car that was unsafe to drive and refused to let me return the car when requested. They offered to fix my vehicle free of charge, which I promptly agreed to. After a week of waiting for my vehicle, I finally was able to pick it up. On my way home, I noticed the car was still shaking at highway speeds. I turned around and immediately brought the car back, Ali the sales manager explained to me that they had only "repaired" the wheel and had not actually replaced it. He wanted to take my car back and replace the wheel for me, but I just wanted my money back at this point. I had lost all trust in this dealership and did not trust that the issue would actually be resolved. After arguing back and forth with Ali about the situation, we finally came to an agreement when I offered to sell the car back to him for list price and take a loss on the taxes, title, processing free, etc. Overall buying a car from this dealership was nothing but a big headache and a $3,000 loss out of my pocket. This is one of those dealerships that sells cars that have been in undisclosed accidents. read more

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Stopped by an hour before closing and the sales office was empty. So we waited figuring the may be in the rest room or something, after waiting 10 minutes I called the phone number and after listening to the voice menu I selected 1 for sales. The phone rang and a sales person came on I said we were in the front and was promptly hung up on. The sales person came out and with extreme attitude states loudly "normally people say something when they come in". I stated that is not a very good attitude to have with a customer and told wife I won't deal with a dealer that is like this. As we were returning to our car through the window I could see why the attitude he had returned to watching a TV in the office adjacent the sales floor. If management is interested it was January 16, 2024 at 5:30 PM. read more

Traded my Infiniti for a used Lexus at this dealership & had a pleasant experience. It was by far the easiest automobile transaction for me. I would've been in & out in one day but I decided to wait an extra day so that I can apply for my own financing (banks closed Sundays). Even when it came to me waiting an extra day, they were very accommodating. If you're nervous about buying a used luxury that's not certified, you're definitely not alone. I purposely waited until I got the car inspected by a Lexus dealership before writing this review. Lexus reassured me that the car was in great condition & had no recommendations (which says a lot if a dealer doesn't recommend anything). They have carfax reports & are straight forward. Satisfied customer read more

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found this dealership out of frustration after visiting multiple BMW dealers when I was shopping for a BMW X5. I wanted to stick with a BMW dealership, but after so much work and wasted time visiting multiple BMW dealerships I got frustrated and decided to look at other dealerships that had an X5 advertised. I ended up finding a hidden gem! These folks ended up having the kind of X5 I was looking for. The price was spot on and their customer service was amazing! The finance department was a pleasure! I'm a super happy customer and glad I found this place. They also have a service department that's the best deal around. In fact I've been taking my other cars to have it serviced at their service department. was very pleased with the service and the quality they provided for my Mercedes SL. My daughter will be graduating from college soon and I promised her a car for her graduation. This will be my first stop for sure! In closing the folks that work here are genuinely very good folks that will try to help you and they are super nice. Give them a try you will not be disappointed. read more

Purchased my first Mercedes from this group. Purchase experience was great, service has always been top-notch cost reasonable, and efficient. When it came time to replace the vehicle, they did not have what I wanted in stock, but I still bring my current Mercedes back to them for service. read more

Highly recommend this place! The staff is friendly and the prices are fair for what you get. Purchased a car from here a year ago and I have to say that they really fix up the used cars back to like-new conditions. Haven't really have to replace parts or conduct any services other than the basic oil change. When the car was purchased, it literally drove like a new car and the physical condition of it was like new as well-- still feels that way after a year! Would purchase from again if another car is needed. read more

I give them 0 stars true I had to select at least one to post this review. I'm from NY so I decided to try something different which was a big mistake buying a vehicle out of state .I bought the vehicle In October 2023. The reason being is they sold me a vehicle with problems from the start. I received the vehicle and everything was great until a thunder storm came over night with a lot of rain which when getting into the vehicle it was soaked. The to find out the sunroof was broken upon reaching out to the dealer I was told it was a bracket that needed to be snapped back into place. They refused to pay for the repair in full so they went half with me. Within the next week it had an warning message for the "Chassis" which I though was an error message but come to find out its the front control arm and rear differential. I called the dealership to discuss these issues with the manger and was told he's on vacation and would call me back and never did. I would like think that because Kingstowne motors has service center these issues should have been fixed before selling the vehicle. read more

I had searched Autotrader and Cars.com for a while looking for the perfect BMW convertible with the specifications I desired. After searching I narrowed my search down to two dealerships, Kingstowne being one of them. I am extremely pleased that I chose Kingstowne as they had the same exact BMW as the other dealer, down to the color and a couple of thousand miles difference. Kingstowne's price could not have been beat by the other dealer. At Kingstowne I dealt with Billy and Ali, both of whom treated me just like when I stay at a Ritz-Carlton, extreme customer satisfaction is their priority. After test driving the car and having BMW of Fairfax give me a clean bill of health, I opted to purchase the vehicle. The process with Diana in the finance department was very easy and smooth. Fast forward a few weeks and I can say without a doubt that Kingstowne has clinched a niche in an industry plagued with bad experiences. As a person with three MBA's, I can confidently say that everything they do could be used as examples for other businesses to follow. My wife will be needing a new car soon and there is no web site or dealer that I will check other than Kingstowne. Billy assured me that he would be able to acquire any vehicle my wife wishes to have so long as I reach out to him. If you want honesty from a sales person and customer service experience that parallels the Ritz-Carlton along with vehicles that are exceptional in every sense, then Kingstowne is the place to visit. Thank you to Billy, Diana, Ali, and Sam for their excellent service. See you all soon for my next purchase. read more

I needed detailing service for my car and a bumper dent fix. Talked to a sales person Michael. He did a fantastic job and did not overcharge me. He was also honest in not making me spend more. read more

I generally don't write reviews on yelp, but with the amazing service I received it's the least I could do. I went in not knowing exactly what type of car I wanted since I don't know much about cars. There was a wide selection of cars to choose from and all at great affordable prices. I was assisted for hours as they guided me by asking which models I was interested in, the price range I was looking at, allowing me to test drive cars, and much more in order to meet my needs. The staff at Kingstowne Motorcars are so attentive, helpful, patient, and kind. They actually care about their customers and strive for excellence which makes the buying process so easy and enjoyable. Overall I am very pleased with this experience and I would definitely recommend them. Thank you again! read more

I have not purchased a car from Kingstowne Motorcars, but I recently test drove a Porsche Cayman with them recently. Facility was clean, sales/service folks were friendly, and the test drive process was quick and easy. Worked with the CEO, Billy, who didn't use any high pressure sales tactics. Low stress, easy going, perfect place to start your search for a car. Will follow up with a second review if I ever end up purchasing from them. read more

Horrible experience, Buyers beware!! Bait and switch, they will lie to you about vehicle, never ask you for deposit, and sell it out from under you!! Funny part is got email from previous customer who said theres a con game going there, I asked my salesman then got sent wrong car in a video and when I asked him about con game suddenly next morning vehicle was sold... Have bought 2530 cars Owners wouldnt call me back and make right STAY AWAY FROM !! read more

Love this place and the fantastic customer service they provide. I bought 3 cars in one week from them and they go above and beyond for you! I would highly recommend this place for anyone looking for a used car, they have great inventory! read more

I thought I should put an honest review from a real customer about this place. I bought an Audi from them about a year ago. My experience was that they were friendly and patient with me as I test drove half a dozen cars, all BMW and Audi. The cars were all in decent if not very good condition, although in one way or another, they all had some faults, which everyone should expect from a used car lot, since I know of no used car dealer that actually reconditions their cars to like-new condition. You have to understand that profit comes from doing the least possible to sell the car, so the key is to find a dealer who buys good cars from wholesale auctions to begin with. The other cars with issues varied from an AC that did not work, one had a hint of an unknown engine vibration (maybe bad spark plugs or ignition coils, or even bad gas, who knows?), and another had some steering play, but ALL had excellent interior and exteriors, cleaned and detailed. My Audi appeared to be in very good exterior condition, but rode terribly. They attributed it to bad tires, and they put a "new" set on. Still rode pretty badly but better, but I appreciated the extra effort. The rear window actuator was busted, but that's a cheap(ish) repair and they took a couple of hundred off for that because his mechanic wasn't working that day and couldn't get it fixed (and I was from out of state, so I couldn't wait... I wanted to buy it on the spot and drive it off). The price was right, so I bought it. As I was driving it home, the car vibrated so badly on the highway that I had instant buyer's remorse! :) But once I got the car back and had it looked at by my mechanic, he said the only things wrong with the car was that all the rims were bent and the rear brakes were due to be replaced. Otherwise, the car was in excellent shape and with very low miles. He highly approved of the purchase. I saw the car on a lift and there wasn't a spot of rust anywhere. He got the rims fixed for me and I put on a set of Conti DWS tires, and the ride was like new! My coworkers were astonished at the good deal I got. They promised that the title will be mailed to me within 3 weeks. And it was, as promised. It's not an uncommon practice for dealers to not take title of their cars, so I wasn't worried, but there ARE dealers that "forget" about mailing it to you later, and that's a hassle and a nightmare that you can avoid here. I'm still driving that Audi today and only had to replace the brake pads and rotors, and it still drives well. If you know what to look out for and not go in thinking you're getting a Certified Pre-Owned vehicle, there are FAR worse dealers you can go to. If they weren't so far away, I'd probably pay them a visit again. read more

Amazing customer service. Helped me find the perfect car. Was pleased with the whole process. I recommend them to all my family and friends. Honest guys with great values! read more

My wife had gotten into a car accident and the insurance decided to consider our Lexus IS250 "totaled" so we had to find another car immediately as we both have very busy schedules. I did not have a lot of time to go from dealership to dealership to find a car and make sure I was not getting ripped off. I am VERY happy to have gone to Kingstowne Motorcars because they were 1) extremely professional 2) dependable 3) found me a great car in a very short time 4) ensured I left there feeling great about my purchase. Their professionalism surpassed my expectations. From the moment I initiated contact with them to the moment I left with the keys to the car we purchased, Kingstowne Motorcars continued their commitment to ensuring I had a great experience. The staff was polite and the process was without the cliche hassle one thinks of when wanting to purchase a pre-owned vehicle. They were dependable in that I only had a few days to look for a car. I wanted a particular car, and within a day they found me something that was well within my budget. The car was in great condition, and Kingstowne Motorcars went above and beyond by taking care of inspections and any needed maintenance which was very minimal. If you want to purchase a high-end pre-owned car from a professional, dependable, and honest dealership, I highly recommend Kingstowne Motorcars. I plan on coming back to them when I am ready to purchase my next luxury vehicle! read more

My Suburban engine overheated while taking my kids home from school. While I was waiting for AAA at the gas station, I noticed their SERVICE sign. I ran over to their shop and asked if they could help and was immediately pulled into the service bay. Within an HOUR I was out of the shop on my way home. Billy and Ali (the Owners) were Awesome and Clint (the technician) was a rock star! This is my first Yelp post but, My daughter needs a car and I will be buying it from these guys! If buying a car is half the experience of their service, I am SOLD! WOW! Randy J. read more

Test drove a car at Kingstowne, and they didn't seem very interested in selling a car. Couldn't even get the sales rep off his cell phone. Bit of advice Kingstowne, you should probably make sure the brakes are not smoking before allowing someone to test drive a car. read more

I stopped by Kingstowne Motors to look at a Toyota Tacoma this past Saturday and BAM, before I could blink, I was driving out of the parking lot with my new truck. This had to be the easiest car purchasing experience that I have ever had. These guys are beyond awesome. Billy and Pat are class acts and make the whole process a great experience. I just want to thank them and the whole Kingstowne Motor staff for making me feel like family. I will definitely be referring any of my friends there and I know exactly where I will be going to buy any vehicles in the future. If you want a quality vehicle and a car buying experience that is hassle free, go see Billy and Pat at Kingstown Motors. These guys are Rock Stars!!!!!! read more

They offer great service and make the buying process easy. They didn't pressure me into buying anything I didn't want or need, which is nice. I bought a Lexus IS 350 f sport. The inside and outside of the car looked excellent and the car runs well. read more

These guys are awesome! Flew up from Atlanta to buy an M4 from these guys. Driving it home and couldn't be more happy! Billy was great to work with and gave me a solid car at a great price. I'd recommend anyone to this dealership. Great people to do business with! read more

While looking for a car for my wife I came across Kingstowne Motorcars. Having many years in high end car sales I'm known to be a little critical of car lots. I was welcomed by a great staff to an incredibly clean and well run organization. The experience could not have been better. Inventory, customer care, and respect for ones time all surpassed any expectations! I'll be reaching out to Billy soon as my son is in need of a new car. I have no need to look elsewhere. A kind "shout out" to Ali and Kathy for their assistance. read more

When I first arrived at Kingstowne Motorcars, the "sales man" admitted to me that he was their Marketing guy and was just helping out. I looked around the lot and expressed an interest in one of their vehicles, so he went and got the year, mileage and most importantly, the cost. When the price he quoted ($20,995) sounded quite good (I had not looked the price up yet), I questioned him about it and the year. He assured me that the price and year were correct. I subsequently spent an hour looking the car over and then test driving it, asking the sales man several more times to re-verify for me the year and price. When I was ready to make the deal, I went back in the office with the 'Marketing Salesman' I had been working with and sat down with the regular salesman. I started out by asking the regular salesman to re-verify the year and price for me, and mentioned what the other salesman had told me (which the original salesman immediately verified to the regular salesman). However, the regular salesman actually chucked at this and said the price was $28,995 - not $20,995. The "Marketing" salesman looked shocked and said he thought it was $20,995. The regular salesman just repeated the higher price. No explanation. No apology for the misunderstanding. And certainly no suggestion of honoring the price that the Marketing salesman had been touting over and over again for the past hour. It was clearly not a case of my misunderstanding the price. It was a case of of one salesman misunderstanding the other salesman. And with an hour or more of my time wasted, all they would do was chuckle that they had given me an incorrect price. I left. Ironically, when I first walked in the office at Kingstowne Motorcars, there was another prospective customer complaining that they had been given one price on the phone and another when they showed up. Seems like the "misunderstanding" about the price of a car at Kingstowne Motorcars is not that unusual. With several other negative reviews and then hearing the other customer when I walked in the door, I guess I should have known better. To prospective customers, I would recommend they look for a company which stands behind their word. That is NOT Kingstowne Motorcars. read more

I purchased a 2013 G37xS for my wife and the car is fantastic. Sam was a pleasure to work with and very accommodating. When I first saw the car, I noticed a few scratches and overspray from when the vehicle had been repaired, and he had his team fix the scratch and buff the entire car for me to remove the overspray. The pricing was extremely fair, and the process was very quick and simple. I highly recommend the team at Kingstowne Motorcars. read more

GREAT VEHICLES and GREAT PRICES! I recently purchased a 2008 BMW 335xi from Kingstowne and couldn't have been happier with the quality of service or the quality of the vehicle. My 335 came with 2 years remaining on the BMW Certified Pre-Owned Warranty, and was in immaculate condition. I even wasted $200 by going to BMW to do a pre-purchase inspection to get a 3rd party's opinion. The tech at BMW was amazed at the condition of the car and even more by the price I was purchasing the vehicle at. This is a family owned business and not your typical car dealership. They take a personal interest in your purchase and are easy to deal with throughout the process. Answering emails and phone calls extremely quickly; this was important to me because I had many questions. I also chose to finance the purchase through my credit union, which made an error which delayed the check. Kingstowne still let me take delivery of the vehicle, and gave me ample time to settle the balance on my purchase. I was very impressed with the selection and quality of their vehicles. I took a look at several, and they were all high end vehicles in excellent condition. Kingstowne only sells the best of the best. Their prices are pretty firm, but extremely fair. While looking for my vehicle, I failed to find the same vehicle in the same condition even close to the price Kingstowne was offering. Overall great guys to deal with, with high quality cars at fair prices! I would definitely recommend you check their inventory out, if you are in the market for a high quality car and don't want to get ripped off by a franchise dealership. read more

My husband and I searched online for the cars of my choice; and Kingstowne Motorcars was one of a few in Manassas that we went to visit this past weekend. From the time we walked on their lot we were greeted very kindly; I saw the car that I was interested sitting out front (like it was waiting for us!). Bil asked us would we like to test drive the car; he immediately told us upfront the 2 minor things that was wrong with the car; so we took it out for a test drive and that is when I knew that was my car!! These people are very upfront and honest; even though Saturday they were very busy and short staffed - they made sure everyone was taken care of. I highly recommend this dealer to anyone looking for a nice used car! We look forward to buying another vehicle from Bil in the near future!! I love my Audi Q7!!!!! read more