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    Luthiers Mercantile International

    4.2 (5 reviews)
    Closed 8:30 am - 5:00 pm

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    6 years ago

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    9 years ago

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    Natalie S.

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    11 years ago

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    9 years ago

    Great products, great service, reasonable prices! I'm always impressed by the quality of their tonewoods, AAAspruce IS AAA!

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    10 years ago

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    Bananas at Large

    Bananas at Large

    4.3
    (98 reviews)
    $$

    Last week I took my bass in for a replacement on the jack and picked it up yesterday. My bass looks…read moreand sounds great and Zack and another man with very short blond hair were very friendly and helpful. I generally find music stores have a kind of attitude that is somewhat dismissive and disattached but not Bananas. I take lessons from one of their instructors, Angeline Saris, who is wonderful, I have purchased other items there with informative and friendly help and, now I will continue to bring my basses in for repairs. Thank you Bananas, for being my one stop shop for everything musical.

    EXTREMELY DISAPPOINTING!…read more I've been a loyal customer of this music shop since their early days in downtown Santa Rosa, but my recent visit was incredibly disappointing. I came in looking for help with equipment, but was met with dismissive and unprofessional behavior from the staff. One worker in particular was rude, degrading, and even made racially insensitive remarks. He knows who he is. Instead of offering assistance, he made assumptions about me -- including whether I could even afford the equipment -- based solely on how I was dressed. That kind of judgment is unacceptable. What happened to treating long-time customers with respect? The new staff clearly lack the manners and basic customer service skills that once made this place special. I left feeling disrespected and extremely frustrated. I should have asked to speak with a manager. If this business wants to survive, they seriously need to retrain their staff on how to treat people with dignity. Just disappointing. I DO NOT RECOMMEND THIS PLACE! FIND ANOTHER LOCAL MUSIC SHOP THAT TREATS CUSTOMER BETTER!

    Bananas at Large

    Bananas at Large

    4.2
    (180 reviews)
    $$

    I know negative about guitars. I have a nephew graduating from high school this spring and I…read morewanted to get him something meaningful and useful. He plays bass in one of those School of Rock type places and is passionate about it. I called my sister to see if there was anything he could use and she sent me a blurry photo of some kind of board he uses and told me he needs a carrying case. I went to Bananas at Large because of their reputation for being kind and knowledgeable. Their reputation is well deserved. I was greeted right when I walked in, I decided to look around a bit before asking for help because while I don't know anything about guitars, some of the instruments they had on the wall were works of art and I enjoy looking at art. When I was ready, I found the first employee, showed him the photo and explained the situation. He knew exactly what it was and where to find what I was looking for. He then took the case over to where they had the exact thing in the photo to show me how well it fit and other features of the case. He explained the 14-day return policy if it turned out to be the wrong thing and let me decide what I wanted to do. I wound up purchasing the case. I loved that I was nicely greeted when I walked in but left alone to browse. I loved that I didn't have to hunt down someone to help me when I was ready. I loved the general vibe of the place. I loved that they had what I needed and clearly a ton of things I might need if I ever decide to get into playing. I loved that parking was easy. I loved that they were excited to help someone who had no idea what they were doing in a guitar shop, were in no hurry to get me out of the store and patient enough to answer all my questions. I even loved that they accept Venmo for payments. Great place to go if you don't know anything about guitars but love someone who does.

    This place is everything a music store should be. Yes they have great selection, and yes their…read moreprices match anything you can find online (even Reverb, often) but it's their service and relationships they build with you that's special. True stories of what they've done for me even in just the last month: My guitar needed some repairs before a gig, and they fast tracked the service and ordered an uber to bring the guitar to my house! I wanted a tuner pedal that was out of stock basically everywhere in the country, and they took their last one from Santa Rosa and shipped it to San Rafael store for free for me to pick up the next day. Best of all, I was unhappy with my guitar tone and Dan spent nearly 2 hours sitting with me trying different pedals and setups, before settling on showing me some different settings on my own amp, some different plectrums and swapping a pedal I'd bought recently for only a $10 difference! It would have been so easy to have sold me another pedal or 2 that I didn't really need, but the fact he didn't builds complete trust and makes me a customer for life!

    Silly Strings Guitar Services

    Silly Strings Guitar Services

    5.0
    (11 reviews)

    What can I say, I fell in love with this place the first moment I walked through the door. Sarina,…read moreBilly, and KK are some of the most down to earth folks you'll meet. They are not there to coerce you into parting with your hard earned remuneration; they are there simply to brighten your day. Should you ultimately decide you are there to purchase an instrument or piece of equipment, they will guide and advise you accordingly in making the ideal choice, based on YOUR needs, not theirs. The layout of this shop is systematized in such a manner that is easy on the eyes, a ubiquitous immaculacy, rarely found in a guitar shop. A complimentary coffee bar and hangout nook is such a welcome and beguiling feature. It's not difficult to imagine spending more time in this shop than one has budgeted for; and that's the point, you'll never feel anything but welcome to lounge about, test out some amazing gear, and enjoy all the store and its owners have to offer... Speaking of the owners, Billy's proficient skill with guitar repair has left me in awe. The first two guitars (Ibanez and Fender) I brought in were in need of some serious love. When I picked them up, I plugged them in and found they played better than what I had first purchased them or at any point after. The level of skill and care applied is immeasurable. He treats every instrument as if it were his own. This shop and its owners are a true treasure and a most welcome addition to the town of Petaluma. Do yourself a favor and stop by, you won't regret it. \m/

    What a great shop! Beautiful guitars on display among some of the friendliest folks in all of…read morePetaluma. Very knowledgeable staff and all sorts of supplies on hand for your guitar needs plus coffee! Great location and plenty of parking! Beautiful store inside and out!

    Luthiers Mercantile International - guitarstores - Updated July 2026

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