When I called for a refrigerator repair I was asked what brand of refrigerator I have. I have an LG. The person I spoke with, I believe it was Manuel, told me they don't work on LG or Samsung at all because there are too many problems. Of course I can't comment on the work. I gave 5 stars because I don't want to damage a small business because they don't work on my brand. The site requires a rating to publish a review. read more

cannot recommend them enough! they found just the right units for me--front loading, high efficiency almost new and both units on risers, installed them and guaranteed them. 4 years later they are running great on a busy farm. No need at all to buy new! read more

Second time working with this business. They have been friendly, competent, affordable and timely. They're my go-to.

Used washer and dryer was $850 installed and brand new from a big box store was $1200 installed. Ramon was very nice and accommodating but we went with the warranty and new set for a few hundred more. If you just need something quick and to save a few $$ I'd go with Ramon. read more

I recently purchased my 2nd washing machine from Ramon. I was pleasantly surprised to learn that for the exact same machine, (although newer) the price of the new one was the same as the one I bought from him over 8yrs ago! Ramon not only delivers and picks up within 24hrs, if you have an issue with an appliance he will be there just as quickly to repair it. Ramon is honest and fair and he goes above and beyond to provide quality service to his customers. read more

I purchased a used dryer from this shop, great service. They also took our non-working dryer, which they will repair and re-sell. You can text photos of non-working appliances, and they will let you know if they can pick up for take away. Ramon is efficient and easy to work with. read more

Ramon and his son are awesome, got a great deal on a used kenmore washer and they helped me load it up, I'll be back eventually for a dryer!

Amazing experience from showroom, to delivery, to removal of old set. The prices and customer service can't be beat! read more

About 3 weeks ago I moved to SR. I was in of a washer and dryer. I went searching online and came across this place. Ruben name is all over the reviews. I didn't read a bad review at all. Cheers Ruben to another successful review. I'm a simple gal just wanting a washer that had a hand washing cycle. Ruben showed me exactly what I needed. He's cash only or check. So I left to get cash. Came back and he had sold on the ma June as it was mine. I must've been gone for like 10 min.. (meaning he held it for me until I could get back. They delivered to my home 2 days later. I have a townhouse and they delivered it upstairs and hooked it up for me. What great customer service. I'm a property manager for the area and I've recommended so far two of my move ins to this place. Ruben keep up the great service!!! read more

AAA+ service!!..I got a good deal on a dryer that had issues but they came out and brought me another one with no problem. Not too many businesses give such great customer service these days or stand by what they sell. I am very happy with my new dryer..Thank you City Appliances!! read more

My appliance repair guy said my current dryer would take more to repair than it was worth so he recommended City Appliances. Ramon was able to give me a great price on a used dryer which I figured was good since my washer is used anyway. They gave us a prompt delivery and I'm very happy with what we got. David in Guerneville (an Airbnb manager) read more

City Appliances - City Appliances had an excellent used dryer available as a replacement for us at only $280. - Appliances & Repair Near Me - Santa Rosa, California

After calling multiple times, I was finally able to talk to a person. He had a dryer which I was looking for. Unfortunately, they don't take credit cards. So I will take my business elsewhere. A bummer for him because I wanted to support a local small business. read more

I have used City Appliance 2 times in the past and this time was my 3rd. We had a very unfortunate thing happen. We moved into a house that, unbeknownst to us, had mold. So 3 weeks after moving in we were getting ready to move out. I was really hoping that Ramon would be able to buy back the washer and dryer we purchased - and haven't even used once - at a steep discount. Again, unfortunate, it is their policy not to buy back appliances. It would have been really helpful if he would have - all of this is overwhelming. I was just looking for a break, but not here. read more

Great place for used washing machines. We bought a used washer from citi appliance. Great service. Delivered the next day. Works beautifully. Great price. Definitely would recommend. If the owner isn't at the store, call the number on the door and he will get right back to you. read more

This is a great find if you are in the market for a refurbished appliance. After having several unexpected appliances break down in our house, I went here for a new dryer. Manuel was most helpful. They didn't have a huge selection but a good selection at very reasonable prices - less than the cost to repair my very old one. They delivered and installed it the next day - very efficient. Highly recommended read more

Great value, great customer service. I have been living up here in Sonoma County for about nine months now. When I first moved up, I thought my rental situation would be fairly short term. Well, I am still renting, and with the fires, I don't think that will change any time soon. I am tired of going to the laundromat. The one I go to is very nice with a very friendly staff, but it is expensive and a big chunk of time every week. So, I decided it was time for me to buy a washer and dryer. City Appliances gets high marks on Yelp. Ramon is the owner, mechanic, sales person, and delivery person. He does it all. He is a super nice guy, and he knows what customer service is about. I found a washer and dryer - refurbished Kennmore models for $240 each. With tax, just over $520. Free delivery and hookup. Yes, that's right folks - FREE DELIVERY AND HOOKUP!!! Ramon only takes checks and cash. He delivered on time the next day, hooked up my appliances, shook my hand, and drove off to his next install. I expect to get good use out of my "new" appliances, and if there are problems, I trust Ramon will stand by the sale. I highly recommend City Appliances if you are in the market for a refurbished washer, dryer, or refrigerator. UPDATE: After running my first load in the dryer, it stopped heating. I called Ramon and he said he would come out the next day to take a look. The dryer had a blown thermal fuse. He replaced it, but the fuse blew a second time right away. He thought the problem might be with the dryer vent being clogged. He did not have any more fuses that evening, but he said he would come the next day and replace the fuse again and clean out the vent. Sure enough, he showed up and fixed the dryer a second time, cleaned the vent hose, and made sure everything was working. No charge! This experience confirms my five star review. read more

City Appliances and Ramon, the owner, are all about customer service. When you buy a refurbished appliance from City Appliances, it's like getting a new appliance for the cost of a used one, and they stand by the products they sell. When my 12 year old Whirlpool washing machine started acting up, he was able to diagnose the problem over the phone, and gave me a very reasonable quote. He came out the next day, verified the problem, replaced a few parts, and now it runs like it's a new washing machine. It just does not make sense to buy a new appliance in Santa Rosa, when City Appliance and Ramon are an option. I will be back. read more

Best customer service I have ever experienced. Very friendly. Did the installation showed me how to replace future filters Etc. Spent time answering all my questions. Best prices in sonoma county as well. Will definitely be recommending this appliance store to all my friends and family. read more

Amazing customer service !!!!!! Ramon the owner is very kind, knowledgeable and helpful! He takes pride in his work and will guarantee his product. I had an issue with a washer I purchased and he came the very next morning and fixed it with no hesitation. I too am a business owner and makes me very happy to know that there is still people out there that care. Thank you Ramon! read more

My first experience a couple of years ago when my dryer went out was amazing and the dryer is still going strong. However, last year I bought a washer, shortly after the hot water valve started leaving and was not remedied with new hoses, washers, etc. It have now been more than 6 months since the problem started. It has not been repaired or replaced. Calls are not returned and when I do speak with the owner he says he will check on the part and get back to me. He never does. This is horrible customer service. I have been using the laundry mat for the few items requiring hot water, causing more expense plus the time and lugging the laundry stuff around. I do not recommend using them for service of your appliance, nor purchasing as they have not stood behind their guarantee. read more

This responsible landlord (me!) wanted to remedy the fancy LG HE washing machine problem my tenant was having asap. I had a tech diagnose the problem for $110 and was told additional parts and labor to fix the rotor and censor would be another $460! WTH...no way! Yelp to the rescue and after reading the reviews, I came here to City Appliances. This is the BEST FIND EVER!! Ramon was at lunch but came straight away after I called. He kindly listened to my problem and answered all my questions before recommending a refurbished Kenmore top load washing machine that would also shorten the load time. $311 out the door included delivery, installation to the upstairs laundry room, and even the option to remove the faulty LG. He told me it would be delivered and installed by Tuesday and true to his word, he texted me that day when it was completed. Sure helps me to rest easier knowing I have City Appliances on my side! Ramon provided exceptional customer service with a smile, high integrity, and is a business owner I trust and would recommend. I'll definitely be back if I ever need another appliance. 5 stars all the way! Muchas gracias! Tip: Bring Cash or Check read more

If you need a used appliance I highly recommend getting it from Ramon. He gave me a great deal on a used washer. Then I found out after buying the washer I had to have my drip pan replaced, so I called him and asked if he could come back to my home to remove the washer and place it back after the the new one was made. He was kind enough to do this for me with a small charge for his time, of which I so appreciated. His kindness and customer service is beyond compare. read more

Rating not applicable. I called City Appliances. An hour later Ramon responded and said that they only repair appliances that were purchased from them. read more

My wife and I recently bought a house in Santa Rosa and needed to find a washer and dryer that were affordable and in good condition. We found them at City Appliances. Service was great during the sale and continued during the installation. The tech that came to our house heard something wrong with the washer and came back the next day to fix it. I enjoyed their friendly, timely service all throughout. I would highly recommend them to anyone! read more

We are very happy with the washing machine and dryer we purchased from City Appliance two years ago. I will admit I was a bit wary buying used appliances, but figured the risk was outweighed by the great, low price ($400 for both!). I am happy to report the gamble paid off! Now, 2 years later, our dryer needed service, and their gracious repairman came out promptly and fixed it with a part he had on hand, for less than his estimate! So easy - Thank you, City Appliance. read more

Still Happy after 6 years! My sons went in on a used refrigerator with an ice maker and cold water in the door. They came out on Mothers Day and installed it. I'm still happy with it. Thanks! read more

I live in Larkfield across from Sutter hospital. My washer machine broke a few days ago and I could not repair it. My roommate told me to call City Appliance because they have used machines for good prices. Today I called City Appliance and had a new/used washer machine delivered, installed, and had my old broken washer machine taken away. I believe it was the owner himself and it was a pleasure doing business with him. I can strongly recommend calling City Appliance for any appliance needs. read more

I highly recommend Ramon at City Appliances. He came out to my house in Sonoma, checked out my broken dryer and gave me a quote to fix. I went with one of his newer, refurbished dryers that he brought to my home as a replacement instead for a very reasonable price. He even took away my old, broken dryer at no cost. Honest, friendly service - and again I highly recommend Ramon and City Appliances. read more

We've had excellent experiences with Ramon. Fair, fast and efficient, you can't ask more from a business. We've purchased a range and a dishwasher from them, so far. Ramon is a friendly, no-nonsense businessman who works to satisfy his customers. I can freely and confidently recommend City Appliance. read more

Bought a fridge here a couple months ago. They delivered and installed it along with removing the old broke down one I got on Craigslist. Couple months later it was starting to leak water in the fridge area from the top. Yeah bummer but unlike my Craigslist failure, I was able to call the store to let Ramon know because of the three month warranty. He asked when I bought it, I told him and no questions more asked what the issue was and when he could come by to fix it. Two days later he arrives, fixes it at no charge and says if we have any other problems he will look at just providing a replacement. It's been good ever since. This is the kind of stuff that builds customers and believe me if I'm thinking of another appliance, this place will be my first thought other than some random person on Craiglist. read more

What a terrific company!!! We needed a repair done on our washing machine and Ramon was fantastic. He showed up on time, gave an honest assessment of the job, didn't try to sell us any unnecessary parts or try to get us to toss the old machine and replace it with a new one. He came to the house and in no time had the 20+ yr. old machine we love running like new again. He was fast, knowledgeable and very pleasant to work with. We simply couldn't be happier and we absolutely recommend City Appliance for affordable and quality service. read more

I recently went to City Appliances to get a used Washer and dryer, and had a great experience. They were extremely friendly and helpful. I'm very pleased with my purchase and would go back. Very reasonable prices too! I also was able to drop off my old washer here for free. read more

A neighbor recommended City Appliances so we checked it out. We walked in needing a dryer asked Ray some questions (we had his full attention) we picked one out , paid for it (free delivery) & he delivered it , set it up & tested it that same day!! So we had s dryer again, life is good & so is City Appliances!! read more

I have been buying washing machines and dryers from them for the last 6 years. With children and a body work practice, we do a lot of laundry. They not only sell great value machines, but also the repair service, usually for something we did wrong (small socks getting stuck) is often free or very reasonable. I tell him he is the guy I like who I hate to see! Cant say enough positive things about this business. Just happy they did not get burned down and keep helping us. read more

Soo... We have had a few issues with our washer, but notice the 5 star rating. These guys are awesome. They have been nothing but professional and courteous since they initially came out and installed the washer after purchase. The washer we purchased from them worked great, and they even replaced a fussy hose that was already at the spigot. About 8 months later, the cold water stopped working. After a bit of messing around with it, I figured it was the solenoid. When I called to see if they were willing to take a look, they were here the next day and replaced it!!! Seeing as how it was 8 months later and past our warranty, they still drove all they way out to my house and asked for only $20 for the part. I gave them $40 as we live out in the cuts of Sebastopol and they were simply friendly. A few months down the road, suddenly the washer stopped draining and would not initiate the spin cycle. I was like, insert foul expletive here, there's no way they come out again, right? Sure enough, when I called, they were out here 2 days later and fixed the issue by replacing the capacitor. Again, $40. Considering a brand new washer from some huge retail store might have a longer warranty, but cost us 5 times the amount, we got a great deal. Considering that same huge retailer would likely take a week or more to respond on site and not be just all out awesome is priceless. I would highly suggest that anyone on a budget or with deep pockets consider City Appliances before going to a huge retailer. The customer service goes above and beyond. read more

I walked in looking for a washer/dryer set and that's what I got! The process was quick, simple and friendly. I was directed to exactly what I asked for and I am very pleased. Customer service is outstanding and the set comes with a 3 month warranty. Very happy read more

It's been 6 months now since I bought my used washer from City Appliance at a good price. It runs great. I'm not only very satisfied with my purchase and am also happy to know where to go in the future for appliance replacement or repairs in Santa Rosa -- City Appliances. read more

I've been a home owner since my 20's. I recently sold my home in CO and relocated to CA. The place I am renting did not have a washer/dryer and after spending a fortune to do two loads at the laundromat, I decided to look for a used washer. I went on Craigs List and found a few stores. City Appliances did not get the best reviews, but when I went to the shop yesterday the man who helped me was really lovely and helpful. And...yes for those who wrote nasty things...was fluent in English! My delivery was promised the next day and sure enough, Manuel called to say he would be about 15 minutes early, was that ok? SURE! We proceeded to have a wonderful conversation while he installed my W/D and he even gave me the name of a painter to call. He refused my tip and made sure things were working before he left. I just did my first load of laundry and I'm a happy camper! I'd buy again for sure! read more

Great place for very reasonably priced used washer dryers. They also carry dishwashers. Brothers Manual and Ramon own and run the place. I bought a washer dryer from them to put in my rental, and have been very pleased with it. Was pleased with the price too! I also called on them to r repair a dryer at another rental and was pleased with the result and the service. I will not hesitate to use them again. By the way, I have never had any trouble getting them on the phone. read more

Great price,value and on time, delivery as scheduled. Washer and dryer work perfectly. Ramon was quite pleasant to deal with. read more