Thank you to Josh Lyon…read more Sr. Vice President, General Manager We can bring guests to watch USTA tennis matches and there isn't a charge for them. There was apparently a misunderstanding and Josh took care of it. Thanks Josh!

I recently moved back to Dublin from Walnut Creek. Comparing the WC Bay Club to the Pleasanton one,…read moreand this one just feels.... Dirty? Literally everywhere you go in the gym, tons of hair, dust, dirt, and mud on the floor. If you have a light colored workout set on, I imagine it would be gray at the end of the workout. There are no cleaning wipes in sight, and guests definitely are not using them. Machines smell like BO and the vibe is flat out bad. This is really disappointing to say the least. WC is so much better maintained and cleanly. Sigh

Nice unique modern boutique's gym for families & seniors. You won't feel pressure or intimidated…read moreabout getting in shape. They even have a recovery room. A get away without leaving town. VS but not the drink. Nice!

Consistently clean and well kept. Although I was bummed about the removal of the basketball court,…read moreI enjoy my time here. I look forward to my workouts and it is hardly ever too crowded. I love the recovery space!

I was in need of a gym and having a pool was one of the requirements so that limited the options in…read morethe area for me that wasn't a 20 minute+ drive way so I decided to check out Equinox first and ended up really liking the vibe. The classes feel like studio classes (like barre or spin, etc.) that you'd be paying almost $200/month for without any amenities or regular gym equipment. I've been to other gyms in the past that had a lot of hm, lets just call it people watching and social hour. Folks here are definitely here to workout, do their own thing and friendly. Definitely a no judgement zone. I also had some hesitations based on other reviews about not being able to freeze or cancel membership within the first year especially if you have an injury and what not but decided to go for it anyway despite that, more on that later. Some other other gyms didn't seem to be any better based on those reviews so it probably would've been similar issues elsewhere anyway. When you initial sign up, they give you some comp sessions with a trainer (to obviously sell you personal training) but it's something I wanted to try anyway. I thought, why not, let's give it a go for a few months since I thought it would be good to get an extra boost and back into a routine. Well, a few months had passed and then I had some travel plans so I was away from the gym but then came back from my travels with a severe knee injury where I could barely walk. It sucked but I showed up anyway. Not because I couldn't cancel my membership due to the contract terms but because I needed movement for rehab. I was initially hesitant about returning to training because I felt like I wouldn't be training at 100%. And let's be real, the training sessions aren't cheap. After some discussion with physical therapist for a rehab plan, I decided to return to training with Summer and it was honestly one of the best decisions I've made. Summer programed exercises for me to supplement my PT. She has been really awesome to work with, because my program needed a lot of re-working along the way to adapt to my rehab progress. She's also open to feedback and really great with listening to my input on things that I want to work on. While I am still ways away from being 100% recovered from my knee injury, I already feel like it's night and day compared to just a few months ago. So why only 4 stars? Well, only taking one off is quite generous despite some issues with their app, specifically for training and the so-so amenities in the locker room. The app isn't the best and there were some miscommunications with it that led to a lot of frustration but the training manager Matt was really nice and made it right. The other reason for taking off the star was the amenities which they finally changed to something that smells way better. The previous products didn't smell good and it seemed like the shampoo, body wash, and face cleanser seemed like it was all the same soap in the shower. Didn't feel like there is anything different between the stuff in the bottles. It wouldn't even upset me that there was just one multipurpose wash but the same soap in the different bottles is just confusing for me. Like what's the point? Anyway, good riddance with the old stuff. I haven't tried the new stuff yet aside from the lotion that smells heavenly. I haven't been to the other locations to compare but this one is sufficient for my needs.

I've been an Equinox member for over five years in Southern California and visit the San Ramon area…read moreonce or twice a year. This was, by far, the worst experience I've ever had at any Equinox location. After what I believed was a successful check-in, a staff member interrupted my workout by tapping me on the shoulder and asking me to stop by the front desk after I finished. About five minutes later, I was interrupted again--this time by two employees, including the manager, Lawrence Sanderson, who approached me in the middle of my workout and asked for my name. The issue wasn't whether there was a problem with my access. If I needed a day pass or didn't have access to this club under my membership, that could have been explained professionally and respectfully. Instead, I was treated as though I wasn't even an Equinox member. The interaction felt unnecessarily confrontational, abrupt, and unwelcoming. Had the situation been handled courteously, I would have happily paid for a day pass or resolved whatever issue existed. Instead, the manager's rude and abrasive approach left such a poor impression that I decided to leave. To make matters worse, the club was extremely crowded, with long waits for equipment and very few machines available. Between the overcrowding and the way I was treated, the experience was far below what I've come to expect from Equinox. After five years as a loyal member, I'm genuinely disappointed. I've always associated Equinox with exceptional customer service and hospitality, but this location delivered the exact opposite. I hope management takes this feedback seriously because no member should be made to feel unwelcome or embarrassed in the middle of a workout.

I swear I have a love-hate relationship with this gym. I was happy to see the hand sanitizer…read moredispensers are now working which was my major contention before. The massage chairs now allow you to scan your pass in order to start up for one ten minute session per day instead of you having to bother the front desk person to start it up. In addition, they now have a red light therapy room that runs in ten minute sessions as well. You better believe I'll be taking advantage of the massage and RLT post shift. Zumba classes still available when I decide to drop by again (you're too popular Alberto!) and no issues with the workout equipment. I also appreciate that they have a variety of channels playing so you can station yourself accordingly based on your preference.

I've been to a lot of gyms, and unfortunately this is one of the worst experiences I've had--not…read morebecause of the equipment, but because of the people and the management. The gym culture here is incredibly inconsiderate. Members regularly leave weights scattered everywhere without re-racking them, making it frustrating and unsafe for others trying to work out. There's a noticeable sense of entitlement--people act like basic gym etiquette just doesn't apply to them. What really pushed things over the edge for me was the cleanliness, especially in the restrooms. On more than one occasion, I've walked into stalls that were absolutely disgusting--unflushed toilets and, unbelievably, feces left on the toilet seat. That's beyond unacceptable for any facility, let alone one people pay to use. Management is also a major issue. The manager, Joe, doesn't seem to take complaints seriously. Calls go unanswered, and there's little to no follow-up when issues are reported. It feels like concerns are ignored rather than addressed. Overall, this gym has potential, but until management enforces basic standards for cleanliness and member behavior, I wouldn't recommend it.

This gym has an easy to use layout and is EXTREMELY clean which I appreciate…read more I really appreciate the genuinely friendly vibe I was welcomed with by the gentleman who got me all set up. I look forward to learning a thing or 2 about fitness from this gentleman that looks like he could lift 2 trucks btw lol. Oh and I also love the 100% private locked bathrooms with a shower inside one of them. I honestly couldn't ask for more. I'm 56 and looking forward to building some strength.

My husband joined Anytime Fitness in Livermore last year. He signed a one year contract and at the…read moreend of that contract decided to cancel the membership. They are ignoring his requests to cancel and are charging his account biweekly. He has contacted corporate and the local gym and has had no luck. I would not join this gym

Disappointing staff and experience. I bought a package from another location and have used a couple…read moresessions here because I work nearby. Parking was difficult and I sprinted in as the clock stuck 3:36 for a 3:30 class. Cut off was 3:35 no exceptions. Wow! I paid for the class, it's my minutes being sacrificed. Woman at the front was rude. I've taken a few other classes with them but won't be back.

4.5 Been coming her…read morefor about half a year now and I've definitely improved on my cardio and endurance! The classes are broken up into rowers, treadmill, and floor / weights each time with different exercises per a class so it doesn't get super boring (I've been asked...). I go 2x a week and I can see a huge improvement - I recently went hiking and barely needed any breaks thanks to all the incline work we do on the treads. Shout out to Coach Sarah and Paul who always have the best music! Totally makes a difference for a better workout. Would be 5 stars but recently I feel like every machine has no space in between and is right next to each other (I swear it used to be farther apart??) and the treadmill area is lacking AC to where I feel hot air vs the floor where I feel the AC.

This review is for Chris. Such a great support representative for the company. Always saying hi…read morewhenever I come in and today had issues with my application. Was able to help me out and fix the problem in 10 minutes. Please give this man a raise! He's the reason why I'm staying with 24 hour fitness and not the competition. Thanks again!

I am honestly so frustrated with the lack of response from the Mgr. Matt at this Pleasanton…read morelocation. They cancelled the Body Pump Tues. AND thurs. at 5:30pm classes months ago and it was a very full class. I had to go in multiple times to ask when the class will be back for Tues. and Thurs evenings. I have stopped by the front desk at least 5 times, each time leaving my name and phone# for the mgr.- Matt to call me back, he has not once returned my call. Mind you, every time I've gone, the mgr is there, he just tells his staff to say that "he's not available right now" I've asked the staff there and they don't know what's going on, so continue to just leave Matt my mssgs. I have heard that they are working on finding a new instructor. Problem is, there is an instructor that already works in the Livermore location that has said multiple times that she can sub, she just needs the Mgr "Matt" to reach out to her. All of this info has been in my multiple messages left to Matt and he has not reached out to the instructor to ask her to sub, leaving all of us many customers/attendees, without a Body Pump class at all for a few months now. @matt, please follow up and contact the instructor that I left you her name and number, and ask her to sub on Thurs. evenings for the 5:30pm class, so that we are not all suffering with no classes at all to attend. We would all greatly appreciate your action on this. Else, what are we paying our monthly dues for, if we can't even take the class? The sad thing is, this was an easy fix that just required you to make one call a few months ago and it would've been easily taken care of, until you find a permanent instructor.

The last(?) bastion of ClubSport. While it isn't large and lacks the amenities of the other, former…read moreClubSports, it makes great use of what it has. The equipment is very clean, and everything is super organized. The staff is extremely friendly, and the community they have there is very strong. Don't sleep on this gym, guys.

I haven't been there in a long time and it used to be in a really exclusive club with lots of…read morebenefits and clean facilities