I kind of hate to update my review, as Donna works out of both Idaho and Livermore so it's…read moresometimes hard to get scheduled when she's in town only every other month. However, I just love Donna. I have missed her as I was going elsewhere for a bit due to schedule and another treatment I wanted to try that was offered elsewhere.. BIG mistake. The results there were terrible when my favorite nurse left and another took over adding 10 years to my face. I've literally cried each day I've woken since. It's been a couple months since that took place and was able to get in with Donna yesterday. Even though I only did some botox right before leaving on vacation, Donna made me feel so much better. We came up with a plan to correct the terribly unfortunate outcome at the "other place" and was just so freshing to have someone understand I'm pushing 60 and not trying to look like I'm 20. I just want to look "refreshed" and feel good as I age. She is transparent in what to expect with results of any procedure. Donna was able to explain what muscles are pulling my face downward from the treatment elsewhere, something the other place could not do, nor did the nurse even admit her error there. Donna really takes the time to understand what you want and need and gives you options, doesn't try to sell you on anything. Thank you so much for giving me hope again Donna.. Your entire office is always such a pleasant and welcomed experience! Look forward to my next appt!

I trust Donna implicitly with whatever suggestions she makes for Botox, filler, etc. and her work…read moreis never not masterful. Recently I lost a lot of weight and felt like my face didn't look like me anymore and in ways that were hard to articulate. Donna is so skilled and has an artist's eye when it comes to looking at the face. She showed me where the weight loss had most affected my face, starting at the temples and down to the front of the cheek. We decided on Sculptra to build back the collagen over time. She is also the best lip injector I have ever been to (and I had tried quite a few in the area before forever becoming a Donna client). I constantly think I "need" something new that I have read about and Donna will educate me all about the procedure, Pros/cons, and generally I don't need it! Her transparency is genuine and all too rare in this industry. Can't recommend her and her front office enough. All incredibly warm, knowledgeable, and fun!

Kaitlin is amazing! I've been coming for several weeks but I appreciated her professionalism (as…read morewith all the staff).

Stay far far far away unless you like scams, hidden fees and lies. People who don't follow through…read moreor a business for women run by men. All the service amounts are calculated on post it notes and provided to you that way. There are no contracts and there is no accountability, there is no transparency there are no rate sheets, literally just liessss and schemes. They do nothing to "make things better" when they mess up. Lots of sorrys but that's about it. The regional director Alex told me I can call her whenever and she sent my call to voicemail and texted me stating she cannot talk at that time but is happy to text me. So she too thrives off lies. Perfect company for a lady like her. Kamila the manager of this location said she would honor a free clear and brilliant for their error. Two weeks ago. Over the phone and in person I was told they are working so hard to get this to me. And still nothing. When I told "Alex" about this she said this wouldn't be honored because it wasn't in writing. I have emailed, called left messages oh wait I cannot because everyone's voice messages are full and no one can respond or pick up despite them saying "message me whenever and I will be sure to personally help you." Save your time, save your breath and do not come here. You can go on Reddit and read about all those who have asked for refunds and the absolute scam this place does and what they do to keep money. I guess it's the only way they stay in business...because for sure they wouldn't be in business if their aggressive sales and lies were actually transparent. They also use a call center to answer their calls. So where is your money going? Just consider that. And where are the doctors? This place is a joke. I'm hoping these reviews save many people from coming here. Alex has successfully ignored me as have others from regional and corporate. Great business? Think twice.

Not sure why this location has bad reviews. I recently started my laser hair journey and it's been…read morea smooth sailing experience every time I come in. I'm greeted by the kind receptionists, barely have a wait prior to my appointment, and the times I come in are super quick. The nurses here are attentive to your personal needs and always ask to make sure you're feeling comfortable. I appreciate the customer service here because for years, I put off laser hair removal and I'm glad I started. I purchased a groupon package and I think it's worth it! I see a lot of progress in my hair growth and to me, it's painless. Check out SEV to try out your first time! They also have seasonal deals from time to time. I was able to receive a free small area in observance of the holidays. Their promotions, you can't beat them. The rooms are always clean and I love the aesthetic of the lounge area. I'm obsessed with adding SEV appointments to my self care :)

I've been a loyal client of SEV for quite some time and have always had great experiences, which is…read morewhy this recent visit stood out to me. I've even referred my sisters and friends here because of the positive results I've had in the past. During my last session, the appointment started about 8-9 minutes late (which I completely understand happens). However, the treatment itself felt much shorter than my previous sessions and didn't feel as thorough. Unfortunately, the results reflected that -- I experienced ingrown hairs and had to shave the treated area three times within just 7 days, which has never happened after my past treatments. I did try reaching out to share this feedback but didn't receive a response. I still like SEV and hope future sessions return to the quality I previously experienced, and regret that they no longer value customers feedback as they first opened in Walnut Creek location.

I had a great experience getting my Kybella treatment at MedSpa San Ramon. The staff was…read moreprofessional, knowledgeable, and made me feel comfortable throughout the entire process by answering all of my questions. I'm really happy with my experience and would definitely recommend them to anyone considering Kybella or other aesthetic treatments.

They have changed my life. When I first went in I had very little confidence in myself she let me…read moreknow what would help and yes I trusted her. What a difference. Thank you so much.

AWFUL. I prepaid for laser hair removal... they closed the shop to renovate. However, I have been…read moreunable to get in contact with anyone. A month ago someone finally reached out to me, offered a refund. Couldn't figure out the amount due to me for whatever reason. Said they would call me back... one more later I still do not have a refund or services I paid for. Stay away from this place.

Extremely Disappointed - Poor Service, Lack of Accountability, and Questionable Practices…read moreI'm not usually one to leave negative reviews, but I feel compelled to share my recent experience with Arrive Med Spa. I've been receiving Botox for years and typically need only 30-35 units for my face (forehead, eyes, etc.). I had 79 units banked at Arrive, and because they're closing for renovations in December, I was strongly encouraged to use all remaining units in one visit -- even though I expressed that I never need that much. Trusting their expertise, I went along with their recommendation. To my disappointment, all 79 units were injected, yet entire areas were completely missed, including the right side of my forehead and part of the left. The result was lopsided and underwhelming -- I still had visible forehead movement, which should not have been the case with that dosage. When I returned to have their mistake corrected, I was told I had to pay for half of the additional units needed to fix it. I ended up paying nearly $1,000 total -- for something that usually costs me $300-$400 -- and still had to cover part of the correction for an error I did not cause. I pleaded my case to Jackie, hoping for some accountability, but she wasn't convinced they had done anything wrong. I was told management reviewed it and stood by the decision that I should still pay for part of the follow-up. What's more concerning is that, unlike most reputable med spas, Arrive rarely shows you the product being used before injection. You never see the vial or how it's being prepared. At other places I've been, they always show the Botox label and draw it up in front of you -- a simple but important step that builds trust. At Arrive, that transparency is missing, and it left me wondering whether I even received authentic Botox. I trusted this business with my care and feel completely let down -- not just by the poor administration of the Botox, but by the lack of transparency and unwillingness to take responsibility for a clear mistake. I deeply regret pre-purchasing units, and I highly doubt I will return. I wouldn't recommend this place based on my experience. Be cautious. Ask to see the product. Question recommendations that deviate from your norm. And don't assume that pre-purchasing units guarantees a good experience -- in my case, it cost me more in money, trust, and time.

I have been searching half a year for a medspa and decided to give Essential Bella a try. It was…read morehonestly the best decision I've made to end the year! For the past year, I have struggled with trying to get rid of my acne scaring and improve the texture on my face. When going into Essential Bella, Evelyn greeted me with a warm smile and brought me to a private room. The room was clean, sterile, and well organized. She went over the procedure and made sure I was well informed before starting. First step was to numb my face, so she cleaned my face and then applied a numbing cream. I sat in that room comfortably for about 30 mins just scrolling on my phone while waiting for it to kick in. After that, Evelyn brought me to another room where she was going to start my procedure. She ended up doing extractions and then a chemical peel treatment. After that, she wipes it off and starts to microneedle. It was a smooth process and didn't really feel much. However, once the numbing cream wore off, I was really starting to feel it on one side of my face. It was only for the last two minutes. Afterwards, Evelyn put something cooling to help with the stinging sensation and handed me a small electric fan. The small fan felt so good, because my face felt like it was on fire! Once I was done, she told me some basic aftercare and shared the importance of using sunscreen 24hrs after the procedure. My face felt raw, tight, and on fire so had to use very gentle products after. 8hrs after my procedure, my face was pretty red, and I started to tolerate the pain. Later that evening I used a gentle face wash and cerave moisturizer. For the next few days, my skin started to peel and a lot of my texture had disappeared. Once it completely healed, my skin was glowy and my acne scars have lighted up. Just in time for Christmas eve festivities!! I look forward to my next micro-needle appointment with Evelyn! She's professional, informative, really kind, and has an amazing sense of humor. 10/10 recommend!!

Another great hydrafacial from Nicole, as always. Great way to clean your pores, infuse in…read morevitamins and feel how subtle your skin becomes. The team here always stay educated on new technology and is honest with their recommendations based on your goals. Go support this small family business.

I'm very pleased with Dr. Mardanzai's services and highly recommend. I have had botox, laser skin…read moretreatments and lip injections done. His staff are friendly and professional and Dr. Mardanzai is so knowledgeable and gives beautiful results. Its important to have an experienced provider in my opinion and having a Doctor perform my treatments really made a difference with the quality of work and my results.

I had an amazing experience at Prestige Med! From start to finish, everything was professional,…read moreclean, and welcoming. Jasmin was absolutely fantastic -- she took the time to explain the Botox process, answered all my questions, and made me feel completely comfortable the entire time. The results look natural and exactly what I was hoping for. You can tell she really knows what she's doing and genuinely cares about her clients. I'll definitely be coming back and recommending Prestige Med (and Jasmin!) to anyone considering Botox or other treatments.

Salena with San Ramon laser away was sooo amazing!!! Helped me through every step of the way!!…read moreWould definitely shop & WILL shop here agan!

Unprofessional Staff and Horrible place. I would never recommend this to anyone . Once the payment…read moreis done they don't even care about the treatment or customers.

I've been coming here for a few years now, and I've always had a great experience. Both Feh and Dr…read more Gray are amazing, and I've been very happy with my results. I've gotten Botox here, and Feh was very thorough in explaining the procedure. I really appreciated that she didn't oversell me or push unnecessary treatments-she kept it honest and focused on what would work best for me. Dr. Gray has also been great. I would trust either of them to do my Botox without hesitation.

I am writing this review in behalf of my Mother In Law Aida Cortes , she requested me to write this…read morereview for her, because she is not happy of the outcome of the procedure that Dr Gray did on her both eye bags Few months ago she did a filler under her both eyes to remove the eye bags , Dr Gray charged her $2800 filler to remove both of these bags , a month later - she did not like the results because there were still bags under her eyes , and she was not happy of how they looked I contacted Dr Gray's office to let them know that Mom is not happy of the post procedure, Dr Gray's office had us see him to fix the problem , but when we went in , he wanted to charged Mom to fix the problem , so Mom declined , all Dr Gray did was wiping something under her eyes , Mom was upset and still upset , everyday she talks about this, everytime she look at her bags , she feels bad Her point is , why is it that when she did her initial consultation, the Doctor said that in order to remove the bags , she had to pay $2800 which she did , but the result was not what she expected , the bags were still shown , and they don't look good Dr Gray also stated that she took picture from my Mom's phone for before or after which my Mom doesn't have them on her phone I am actually hesitant of writing this review , and maybe I could resolve this problem without writing here but after the last visit , I don't think there will be a solution but for another charges from Gray's office My Mom who is 80 is year old is in distress everytime she look at the mirror she said , this makes her depressed and everyday she talks about this I agree on her point , that when the Doctor initially did the procedure assuring that for $2800 , Mom's bag will disappear , but the result was not as expected because bags were still shown - it's not about the money , but when a patient asked him " I want my eyebags out " , then telling the patient that $2800 eye bags will disappear , and this did not happen , I will not be happy too The worst thing is I referred this Doctor to my Mom , and now I am being bombarded by my Mom's complain I don't know what happen in between but Mom is not happy with the service

Silhouette Aesthetics, Love this place! There has never been a time of disappointment. I truly…read morewant to say that Dr. Nguyen is amazing on what he does and can do. He is very professional, calm and will listen to you. I moved to Placerville and I am willing to drive miles to come back and see him again. I am very happy with my results all the time and feel grateful to see you and have someone that I can trust. Also, the staff are very nice and kind, Thank you Dr, Nguyen, you know who I am.

Amandeep is amazing! Very caring, knowledgeable and the best I've seen for Botox!…read moreThank you Amandeep!