Lesley is the owner of the salon and has no customer services skills. I called today to book a…read morewaxing appointment. My last appointment I tried to reschedule because I was stuck in traffic. I was asked ONCE over the phone for a credit card number. Lesley continued to be condescending and blaming me for never giving that information and basically refused to book my appointment if I didn't give her my card number. Personally after speaking to Lesley over the phone with her condescending and rude tone I was not comfortable providing this information. I was in the salon on Friday, 7/2/2021 and the front desk lady that checked me never asked for this information. If she did, I would gave it to her. As a salon owner please do not argue with your customers. Due to this experience over the phone I refuse to give her money or support her business. Customer service and professionalism is key. I hung up on Lesley, she called me back 20 minutes late and ended up canceling all my appointments due to this interaction with her. Overall, the ladies that do waxing and facials are wonderful!

Got a facial here and I loved it! Definitely coming back and inviting a couple of my girlfriends to…read morejoin.

Always professional and upbeat staff! I highly recommend…read moreSydney! The signs are a fun silly way to get customers to relax... at least they are for me.

Yes, the owner did try to call me. She left a voicemail and wanted me to try a different stylist…read more After that experience, it's completely reasonable I would not want to attend the salon at all again. And why would I want to speak to you? There isn't anything you would do anyway. You just make excuses for the rude behavior. Accept the bad review and move on.

I have been consistently seeing Sofia for lashlifts and other hair removal services and she…read morecontinously exceeds my expectations! Not only does she provide a super comfortable environment, a welcoming attitude, her work is consistent and she helps educate you on how to best serve your skin as well. I recommend her to everyone!

Sofia is the sweetest and kindest lady. Her services are always my favorite. She has such soft…read morehands that doing lash extension is a breeze. She has special attention to detail and is invested to making you feel beautiful. I'm so glad that I found her, my beauty essentials days have never been easier!

AMAZING! Found…read moreBrittany on Facebook- her page had a lot of impressive before/after eyebrow shots. Brittany's business is inside her home but she has done a fantastic job of making it feel like a spa quality experience. And she is so incredibly friendly and easy to talk to that the appointment flies by. I've been to get my brows waxed with her three times now. She really listens to what her customers are hoping to achieve and delivers. Don't waste your money trying out other places this is as good as it gets.

Brittany is so special. I've known her as a friend for few years but had never taken the plunge…read moreinto waxing or really anything other than a hair cut or color otherwise. I finally made some time for me (mom of 3 little boys!) and I would ONLY trust Brittany to do what she does! She made me feel comfortable and was so professional...I know that even if this had been our first introduction I'd still have felt like a friend! Brittany gave me a brow wax, lash tint and a Brazilian wax. I was a wax virgin, so I was nervous, but she was so great! 5 stars all around! Whether you've done it before, or are a virgin like I was, you will love your experience.

Very friendly engaging technicians. Reasonable price and super happy with the quality of work they…read moreperform.

Good experience! I was a walk-in and I got a manicure and pedicure. They did a great job! Super…read morefriendly and efficient

I got my hair trimmed recently. It was my first (and now last) time at Envy. I mostly chose this…read moreplace due to the convenience of scheduling an appointment online, but the reviews were also promising. The lady who trimmed my hair did a decent job and was nice. My review, however, is for an atrocious experience I had with the owner, Brandi Wilson. My sister's first time at Envy didn't go as well as mine. Someone there attempted a balayage that... Well, let's just say she's had to spend hundreds of dollars correcting at other salons. Unsure of how the refund process works, she took me with her to speak with the manager about it. Ms. Wilson was with a client when we walked in. Awkwardly, my sister had to explain her situation while Ms. Wilson washed another lady's hair. She barely looked at us and acted like we were an annoying distraction from her work. Nevertheless, my sister kindly explained that the stylist didn't use the freehand painting technique that one uses for a proper balayage. Instead, she used foils from root to tip, all over, which resulted in chunky highlights that didn't naturally blend in. It was not a balayage in any way, shape, or form. (Picture attached.) Ms. Wilson saw that picture and didn't see anything wrong with it. She responded, first, with a lecture on what balayage is in an effort to discredit us - with misinformation, no less. She said balayage "isn't necessarily a technique" - no, it is a technique. That's literally what it is, what makes it special in the first place - the unique application. The more she talked about it, the more ignorant and patronizing she came across. She told us we have to talk to the stylist and that she could give us the stylist's number. All well and good. But then she left us standing there and continued picking apart my sister's complaint. She kept saying unhelpful, inflammatory things like, "Well if you'd talked to [the stylist] first maybe she would've fixed your hair for free." I don't know if she was in a bad mood or what, but she wanted to argue. Understandably I was irritated by this, but I stayed calm. I said we didn't want the original stylist to fix my sister's hair. Ms. Wilson acted like she had been personally attacked. She raised her voice and became visibly angry, demanding, "What do you want me to do?" I tried to say we just wanted the stylist's number but she kept talking over me. It made us very uncomfortable, so I had to tell her to chill. She seriously needed to calm down; there was no need for her to get defensive and escalate the situation. Instead, she lost it. She started yelling. She told us to leave before she called the police. She shouted, and I quote, "Exit my fricken business!" I was beyond done and going to leave, but we still needed the stylist's number for a refund. So I asked her, calmly, "Could you please give us [the stylist's] contact information?" I thought it was a reasonable request. Still enraged, she snapped, "You know what? Find it online." (We have this exchange on video, by the way.) Admittedly I did call her a name right before I left, but it was my only act of aggression in the whole mess and, frankly, she deserved it after the way she treated us. I will be doing what Ms. Wilson said and staying out of her "fricken" business for good. I'm telling everyone I know to avoid Envy as well. There are better salons in the area that are professional, friendly, and highly skilled - Tease and Ross Michaels comes to mind. Ms. Wilson needs to work on basic customer service skills because this does not bode well for any business. As the owner you represent your entire salon, your staff - even if they are independent contractors. You need to treat customers with care and respect. Don't be condescending. Don't make excuses. A little empathy goes a long way. Doing a little research on balayage wouldn't hurt, either.

Dorthy is such a sweet person! She's amazing at what she does! When I get my hair done with her it…read morefeels like Ive known her for years! The salon looks and feels amazing.

Lauren is amazing at what she does. I just love her personality and she's so gentle. Highly…read morerecommend.

Lauren is the best! She is very knowledgeable, attentive, kind and caring, I always have a great…read moreexperience with her and her services. Lauren is amazing, I would highly recommend her to anyone!

The spa is quiet and calming. There is ample parking and the location is right off the freeway. The…read morelobby is welcoming, complete with seating and infused water. I received a custom facial from Christina, who is not only knowledgeable and professional but also extremely helpful with preparing a treatment plan. The spa offers high quality products to assist in at home care between appointments. I haven't found a better day spa in Kitsap County. I highly recommend Isella Day Spa!

I ALWAYS have an excellent experience here, whether for massage (the hot stone is especially…read moreamazing), haircut, or wax (least painful place I've been to!). The staff are friendly and professional. The environment is clean, relaxing, and just overall very pleasant. I also love the yummy tea and fruit-infused water they always offer you.

Diane is by far the most talented artist for permanent makeup & skincare…read more She is a perfectionist, takes her time with you, and goes the extra mile to offer exceptional service. I cannot recommend her enough! My lips and brows are amazing. Thank you, Diane . Lola M

Hard pass! Diane has a HORRIBLE attitude and this is a horribly run business. My brows were done in…read moreNYC 5 weeks ago (love the look). I've since moved to Kitsap Co. and called Diane hoping to get my first touch up appointment. She said, "Why did you wait so long to get a touch up?" As I just told her - I was busy moving. She adds, "I don't like following ups on other people's work so I'll have to charge you extra since you didn't have your brows done by me." That's fine but she started randomly making up pricing versus what was listed online. Many salons don't retouch someone else's work but she complain SO much instead of just saying it was against her policy. She continued to complain until I finally told her it's best if I go elsewhere. Why not be clear about your policies and pricing and NOT hint that eyebrows someone else did were botched? They weren't... at all. It's annoying when a salon or aesthetician acts like they're the only or best game in town. I would NEVER let someone so negative touch my eyebrows.