In our experience, this was the WORST eye care my mom has ever received. Dr. George Alexandrakis…read morediagnosed my mom with glaucoma and put her on multiple eye drops. The drops always made her vision feel worse, and when my mom tried to tell him, he would get mad at her. At every visit, he would say her eye pressure was "very high" and repeatedly pushed surgery. When my mom said she wanted a second opinion, it REALLY pissed him off. Her drops were switched almost every visit, with no clear explanation and no improvement. Eventually we sought care elsewhere (ACE Eye Care). Over multiple visits, her eye pressure has been normal every time, and her new doctor performed far more thorough testing. Based on those exams, she was told she does not have glaucoma. The office environment was also extremely concerning. The office was dirty, dust throughout, restrooms that looked neglected, and exam rooms that did not feel clean. We personally did not see any equipment being disinfected between patients. While many reviews complain about the receptionist, he was actually polite. It seemed like the problem was understaffing, he looked overwhelmed since he was responsible for nearly everything in the office. Overall, this practice felt rushed and volume-focused rather than patient-focused. Its literally a MILL. We felt unheard, pressured, and uncomfortable. I would strongly encourage anyone considering this office to go somewhere else.

No stars, you are better off going somewhere else you call to make an appt and the dude front desk…read moreleaves you on hold forever and if you call back he just picks up and puts you back on hold, the Dr is just as lousy as his staff I drove down there to get an appt made since the receptionist can't multi task and the Dr was flat out rude and obviously too cheap to hire extra help

Shout out to Yasmin the ophthalmic technician, , she has the absolute perfect demeanor for this…read morebusiness. She seems as if she cares about the patient and wants the best for the office.The whole office also does a great job., from the reception secretary all the way to the checkout counter. I only came here as I am a Referral from the Department of Veterans Affairs. I was sent here for annual eye exam instead of the Bakersfield Va Clinic I initially met the reception secretary who was very professional, on the callback I met Yasmine she had the perfect demeanor and i appreciated all the follow up questions to ensure I have the absolute best care aftermath eyes were dilated, I was called back after 10 minutes to see the doctor, the doctor I only remember Huggins was her last name she was very kind and thorough, i am not saying the VA clinic doesn't have professionals or arenot very kind I'm saying is something I'm not used to in a doctor's office. Hopefully the VA will get my referral and will keep sending me to this location every year. Overall 5 out of 5 stars ,I hope to be back.

Be cautious when considering this eye center. I paid a large deposit for a LASIK consultation and…read morewas told in writing that it would be refunded if I was not a candidate. After my evaluation, I was informed that I was not a LASIK candidate but qualified for a different, more invasive surgery that I did not want. Despite their written refund policy, they refused to refund my deposit. The staff was very friendly during the consultation process, but communication changed once I declined the alternative procedure and requested my refund. I left several messages and was promised a callback, but never received one.

While moving from Los Angeles to Tehachapi, I bumped my head leading to a detached retina. I…read morechecked myself into an emergency room in Los Angeles, where I was diagnosed. Since I was in the process of moving, my medical group had changed on my coverage and I had not yet met a new primary care provider in Kern County. So I then checked myself into an emergency room in Tehachapi, where I was in the process of moving, and was referred to Golden State Eye Medical Group. GSEMG reviewed my records from both ER visits, performed the remaining tests, and booked a surgery for me with Khaled Tawansy at his Pasadena office for that late afternoon. Other staff members at the institute also provided excellent, though unconventional, care. To save time, they let me provide snapshots of my lab tests and records from the Los Angeles emergency room visit. This likely saved a full day, which was vital. After my surgery. Golden State Eye Medical Group then reached out to my HMO for a retroactive referral, a standard emergency procedure, that was approved by my HMO just days later. The staff at Golden State Eye Medical Group seemed eager to facilitate the surgery that would save the eyesight I still have. I am so very grateful for that. I also want to say that Dr. Khaled Tawansy is a dedicated and highly skilled physician who saved my sight when other facilities would not. I am immensely grateful for his care; thanks to his work, I can see light and color again. Despite having an incredibly busy schedule, he performed my emergency surgery for a detached retina the same day I was referred to him. His expertise turned a terrifying situation--where I was facing total blindness--into a success. Dr. Khaled Tawansy is clearly a physician who prioritizes his patients' well-being and his focus remains entirely on providing vital, life-altering care. He was willing to take on my case when others deprioritized it, and I couldn't be more thankful for his professionalism and commitment.

If you go here for eyes get another location to check his work…read more Hello my name is Abraham, they wanted to inject my few month old daughter with injections for her eyes, i went to a different doctor and they said she was perfect she doesnt need injections i dont know what they were planing on doing but please look into this, here is the proof ill attach the records of KHALED TAWANSY when i reported this issue they told me he would never do anything to harm a child that hes very experienced but here is the proof. There is only 1 place to take infant children in bakersfield and this man is the only one for Bakersfield at least thats whats been told to me and my family

Lost my vision in one eye due to do his incompetence. Stay…read moreaway!!!!

After seeing several opthamologists, I came to see Dr. Wong through a referral by my insurance. I…read morehad eye pain for several days that just got progressively worse, and after 3 different diagnoses I was at my wits end! Walking in I was a little worried, and the wait time was awful. But he correctly diagnosed me with a corneal ulcer and fixed me up before surgery was mandatory. He doesn't talk much, and kind of makes you feel rushed, but he is a good doctor. As long as my doctor is correct in diagnoses, I could really care less about bedside manner. I would highly recommend Dr. Wong.

This place never answers the phone at all. This is ridiculous it's impossible to make an…read moreappointment or follow up when nobody never answer

Better customer service from your front desk, actually answering the phone all the time instead of…read moresometimes, less of a wait time for cheaply made glasses ( I waited 4 months for a pair of desperately needed bifocal glasses, a nightmare and absolutely too long..did you lose them Ace Eyecare?) I wish I would have gotten the name of the young lady who had me wait for 1 hour to pick up a paper prescription of my eye exam, she had stamped "expired" through it 4 times when it indeed was NOT expired. Needless to say,she had to provide an unexpired copy. What a waste of time.

This has been the best eye Dr. I've been to. We've been coming here for about 4 years. The staff…read moreand providers are all great, friendly and knowledgeable. Monica the Optician is such a kind spirit, it really shows when someone loves their work. They have a great selection of glasses and were usually in and out in about an hour.

We've been coming to Central Valley Eye Care for about 15 years. Have always had a pleasant…read moreexperience, from walking in and getting greeted by Marilyn and the girls up front, to seeing the doctor for our eye exams, to ordering new glasses with Monica at the optical department. They're all great

Acuity on 16th st Management needs to get involved with…read morescheduling appts, multiple patients are having to wait literally 1hr minimum upon arrival before even being seen, this is not okay. Do better, hire assistants people or schedule less patients.

Do not go here. Jessica, the manager for optometry, is rude and condescending. She spoke over me…read moreand like I was a child. I was told my vision plan covered both contacts and glasses. They billed me for the exam instead and I never got my contacts. Jessica said the authorization was sent to my insurance but she lied! Ms. Salivar in administration said she did not and they would not send it! Saldivar said to find another optometrist and hung up. Complaints are not received well there. A huge waste of time and I still have no contacts.

February 2, 2026, is a day that I will not forget. Dr. Gupta is the doctor. I see every three…read moremonths. He has been watching a freckle behind my eye and a tear in my retina. My freckle has been stable until this visit, when it changed shapes, size, and now had fluid. When he told me that I knew right then I had cancer. He didn't have to tell me, but what he did say was, "we need to get you to Dr. Tara McCannel at UCLA." She is well renowned ocular surgeon and works with patients that have this rare cancer. Sis in one million are diagnosed. It's aggressive, and it likes to metastasize to the liver. Within the week, I was at UCLA having ultrasounds and scans confirming what I already knew. I wasn't sure I was going to share this information, and then one of my kids mentioned that it could help somebody else. Your regular eyeglass doctor will not see if you have a freckle behind your eye. It is a retina doctor that can see it and monitor it. Usually, by the time it's found, it's too big to possibly even save your eyesight or it has metastasize. So, people get your eyes checked don't let it go. Life gets busy, and we like to put things off thank God this was being watched. If you need a retina doctor, I highly recommend Dr. Gupta. *** after healing from a week of plaque radiation surgery something felt off. I returned to Dr. Gupta and he found that my retina had detached. Within a day I was having surgery again at UCLA. Thank you Dr. Gupta for taking great care of me. 4/29/26 4/29/26

I have a serious eye degeneration disease I come to CRC yearly, nothing changes everything is a…read more100% top notch. I go to the Visalia location, Dr. Learned is who cares for me he Professional, caring , hears your concerns, very upfront with your condition and what the options are for your care. The staff in the back is caring very professional as well making you comfortable. The intake staff are always very friendly as they check you in . It's a 10+ all around would highly recommend.