I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

great company. I like having an actual office to call or go speak to someone face to face…read more Every Step to the lease capstone kept me updated. . Liking my new home. they made sure all of our questions and concerns were answered.

I have been working with Janelle and she has made the process very simple. The management company…read morehas been very quick on maintenance requests and gets the issues resolved in a timely manner.

Unfortunately, my husband and I had the furthest thing from a five star experience with Cynthia…read more(Cindy). I'm at her at a property near the Biltmore that she has the property manager for, and she was accommodating as I was running late from a work meeting, which I appreciated. From the get-go, she was not friendly or pleasant at all, but honestly, that wasn't a big deal because I knew we wouldn't be interacting that frequently once the lease was executed. After applying for the property, she spoke with our references and immediately sent us a lease to sign. On that lease, the security deposit was more than what she told us, there was no outline of the utilities breakdown, a weird section calling out my husband's employment. We asked for clarity to which she responded "we will not be responding." And then she never answered a call, email or text again. Completely inappropriate and unprofessional.

I would give this business and the owner Cindy Stockwell a zero. She is rude, extremely difficult…read moreto communicate with, and very dishonest. I rented a house from her for 3 years in Ahwatukee. I paid my rent on time every month. I took very good care of this house. I took care of it as if it were my own. I paid for many repairs. A new screen door that My dog had broke. Which i left in the garage. I had a painter come and fix all walls where there were scratches and damage. She charged me to repair. There was a shelf in the fridge broken and a handle to one kitchen cabinet broken upon my departure. Cindy Stockwell deducted over $1400.00 from my deposit. This was completely dishonest and excessive. She charged for cleaning of curtains because they had dog hair on them. Well when you allow 2 dogs to reside, sometimes there is dog hair after 3 ys. she charged for the screen. She said a cabinet in the bathroom was broke....this was a blatant lie. She said paint needed touching up. The house needed to be painted when i moved in which I have pictures of. She kept a $300.00 cleaning fee which i agreed to but that was not enough for her. I warn anyone who considers renting from her. not to. Really sad that people like her continue get away with this conduct. A real shame. Pls do not ever rent from her. You will be sorry like me. I have many witness to how the home was left including pictures and receipts but she would not even answer me when I contacted her and called out on this. Beware or you will be sorry!

Do NOT use Helio's Property Management ever!!! They don't care about their tenants a single bit…read more Not having A/C at your units multiple days/weeks should be a crime in AZ during the summer. Horrible.

Very knowledgeable and professional. Have worked with Lance for 14 years and have never had any…read moreissues. Highly recommended!

This is my second time leaving this company a bad review. The gas to my rental was cut off because…read morethe of my neighbor, when I called the people at Mark Browers they agreed it was ridiculous, I didn't receive a call back, so I called them back, and I was told their hands were tied. So they had an answer waiting for me I just wasn't important enough to call back. There are planning to leave me without Gas for over a week meaning I have no heat in the lows of 45 degree weather, can't do any laundry, can't cook any food, don't have any hot water. This is how they will leave you if you rent from them. Save yourself the trouble and find literally any other company. I've since asked for a rent reduction for the days I won't be able to live in the home, but as usual like every other time I call or email, I have no gotten a response.

Paid for work not done or done very poorly Charges were…read moreextremely high for poor quality work Did not manage our property well. Did not check up on how poorly tenant was keeping property

Over the last few months, I have interviewed half a dozen vacation management companies in search…read moreof a great parter to manage my property in Old Town Scottsdale. All of the other companies that I had spoken with were experienced and knowledgeable, but nothing about those conversations left me excited about partnering or gave me the confidence that they would manage my property with the level of attention and care that I expected. I felt like my house would just be one of the thousands of other properties they manage across the county. They cared more about getting the sale than working with me to develop a tailored strategy for my home. I set up a call with Ellie (Owner) to hear what she had to say and learn more about her approach to luxury vacation rental management. It immediately became clear to me that Ellie knows exactly what it takes to not just do well in a competitive market such as Scottsdale...but how to excel and produce extraordinary results. Ellie provided guidance and what it would take to get my home to appear in the top search results, generate the highest possible nightly rates, provide a full service luxury experience to guests, top reviews, and a management team to support the entire operation so that I can be a completely hands off owner. She backed up everything she said producing reports with 24 months of property performance on all of HomeSlice's existing properties. I not only hired HomeSlice to manage my property, I hired Ellie to do the entire interior design and I am SO happy I did. Her design was incredible and she put 100% of everything I needed for the home in my shopping cart...only thing I had to do was make click "buy". The #1 thing I learned during this entire experience was to not go looking to hire a property management company....look for a partner you trust and one that will produce results. I found that in Ellie and her team at HomeSlice.

Don't get me wrong, the home in phoenix was super cute. BUT when it's 90 degrees outside and the…read morehouse is hotter than it is out there, it's not worth the money. I think maybe air bnbs in Arizona should require AC? Idk if that's just me. She treated our group like we didn't know how to operate a very simple thermostat. So much that it took her hours of telling us how to use it, that it was too late for a technician to come. It was so hot, we had to be outside. We had 10 people. 1 was pregnant, and 4 more of us were not drinking. She tried to charge $1,000 for a noise complaint that was never made. Which she says that her neighbor took "multiple videos and photos" of our "house party" of girls in the pool with bikinis on! She never sent the actual video that we can listen to. Just a screenshot. But that pretty creepy of the neighbor to take videos of girls in the pool. So maybe don't use the pool if you stay at her house in phoenix. . Besides that, going back to the house being 86 DEGREES and her not caring or being apologetic at all. It was finally fixed 6:30 pm on Saturday, but it probably took until 8pm to cool from 86 degrees to 73. Not once were we rude to her. We could've been under these circumstances. Sorry your ego is fragile and you're unable to take constructive criticism. A woman of your age, I would expect a bit more professionalism and maturity. House is cute tho! Good job decorating! PS. We don't need your money. Your house with no ac just wasn't worth it. But thanks for the feedback. A budget in or hostel would've probably had better service and AC. This isn't "retaliation" for money. Just standing up for my friends and letting everyone know you're a pathological liar when we have every screen shot and video proof of everything.

If I could give this realty business 0 stars I would! These people are rude as F***! Especially…read moreCathy. She won't allow me or my roommate view houses or submit an application. All because one of "Tenants" and her are good friends. I called the office asking to speak with her about signing a new lease on a property I already reside in. She said you'll have to talk to the landlord. What? Aren't you who I'm suppose to talk to? Being the management company and all. she repeated her statement and hung up on me. Then she proceeded to send people to my home harassing me with notices. 1st a 30 day. Then a COUPLE OF DAYS LATER with a 10day AND a 2 day notice.BOTH TAPED TO THE FRONT DOOR AT THE SAME TIME! Had the water shut off with no notice. knowing I have children in the home. Just because her tenant subleases to me doesn't mean Cathy has the right to treat me like I am trash. I have pay my bills. Rent isn't missed. So don't I have the right to at least have a respectful conversation?? This woman and this company are not recommended if you're looking to be treated with respect and like you're a human being.

I am a landlord and have used this business for over 7 years. They do an excellent job managing my…read moreproperty. The accounting records are online within their website to view and the renters can pay their rent online also. Cathy has attended to all my requests and is readily available. I recommend using this service.

Ashford helped me rent out my property, they go above and beyond. I am really impressed with the…read morecommunication and professionalism. They have and continue to meet all of my expectations. It's a pleasure working with Chrys & Kim, they really know their stuff! We are delighted to recommend Ashford!

Best management in our years of owning rental properties from VA to WA to AZ. Hire them!read more