Let me first start by saying that, not only do I hate dentists, I hate dentists. I have a fear of going to the dentist so great, that I would almost rather do the "polar swim" in 20 degree below zero water. I have been going to this dentist since 2015. I expressed to the owner, "Dr. Lisa Thompson" at my first visit how fearful I was of coming to the dentist. I informed I had a really traumatic dental experience when I was young that left me scarred for life. That being said, here is the my assessment of LVT Dental. I questioned several times about how much I was being charged, and the billing person continually told me that was what my plan allowed them to charge me. I also asked the billing person if they were a in network dentist for me, and was told "yes". I later found out they were out of network. I accept responsibility for that, but they lied about being in network for Met Life. So, I know I was overcharged, but ok. One problem is that they changed dentists and billing staff so much it's ridiculous. I had three dentists in my mouth in less than a year. That's not normal either, but I digress.
So, my last dental procedure was a root canal and crown. I had the work done in the summer of 2016, and by November the entire crown had snapped off. Literally, my entire tooth (except what was up inside the gum) had fallen out. I was absolutely outdone. This was the eye tooth, right in the corner of my smile, and it looked horrible. I returned to the dentist office, and the dentist who did (sorry I don't know her name, but she has blonde hair) the work tried to make me feel as thought it was my fault. You probably bit down on something too hard". I told her, it is not normal for a root canal/crown to last for less than 6 months. I said, "you filed this tooth down so much that there was nothing left there". We could have just pulled it and added it to my partial. I asked the dentist when she was doing the work, how long this was going to last. She said, "well, if nothing gets up under the crown and causes further decay, they it should last for some years, but there is no guarantee". Ok, I could accept that. But, less than 6 months. That is absurd. I told her that was not normal. She told me that the goal was to save the tooth, and that's what we did. Tell me how you saved the tooth and it has fallen out of my head in less than 6 months. The goal was to get almost $1300. I paid all that money for nothing, and when I said that I didn't have that kind of money to throw away; she just looked at me with a blank; oh well. She cemented the crown back on to the little tooth that was left at my gum line. She told me this would not be permanent, and said I needed to come back in and have it pulled and get a new partial. Really, you think? I called to speak to Dr. Lisa, because I felt they owed me some sort of restitution. But she has never returned my call.
Needless to say I was not having them back in my mouth ever again. I have since gone to another dentist who told me that the work and material used to build the tooth was weak. He said that, because of where the tooth was located, the dentist should have put a stronger post down in the canal of the tooth to hold the crown in place so that it would not snap. If the LVT dentist had used a steel post or something, the crown would have lasted much, much longer, perhaps even years. Now, I have to pay again to correct this $1300 mistake. But guess what, the fees are extremely lower. Found a dentist who is in network, and they knew that when I asked them. Word of advice people, do your research, may sure your dentist is in network before letting them put one finger in your mouth. Sorry this is so long, but, I'm so hurt and angry
Marian Currie read more
