Today LYFT driver Gladys picked me up @ Safeway Scottsdale . after an issue with a rude Safeway MGR who would not assist a Safeway Cashier with a gift card Gladys Lyft Driver was friendly and assisted with my 3 Heavy packages ! The first Lyft driver since I've been in Scottsdale 5 five months that has ASSISTED with packages!!! read more

I am a 5 star Lyft customer who had a harrowing experience during and after a trip ordered by my boyfriend. The driver clearly was confused (I'm not going to say he was impaired, but I can't get that possibility out of my head) and didn't know where was going, went on the wrong freeway, almost got us into two freeway accidents, surged speed and then slowed down several times, and tried to take wrong exits before we yelled at him on three occasions. We finally got out of the car at a stoplight one mile from my place and walked home, shaken. My boyfriend tried to report the problem but Lyft did nothing and instead charged him for the trip -- plus 20 percent tip. He reported it to the police but we did not think to keep the license plate number so other than telling someone about a problem driver out there in Phoenix, there wasn't anything to do. What is the recourse here, other than leaving Lyft? That's a problem as my only other alternative is Waymo and that's operating on a limited basis in select cities. I like that Lyft offers me filters for drivers -- which I now consider valuable considering this complete lack of customer service. In any event, it's not valuable enough for me to stay considering the experience we had last night. It's a real shame that Lyft just lost two customers for being blind to the needs of its customers. read more

Slowwwwwwwwww pick up. Cars everywhere and they pick a driver four miles away! Don't get in any hurry to go anywhere with Lyft. High pressure up sales too. What a joke. read more

Lyft is gouging it's drivers by charging them extra fees for rides, sometimes in excess of 44% per ride. There so called "gas assistance program" is clearly a joke and a way of tricking the general public, media included into thinking they really Car the drivers while their pockets get faster behind the scenes. It's time for drivers to stand up for fair pricing! read more

Lyft - Thee fees are ridiculous and insulting, especially with the cost of gas. - Taxis Near Me

A Warning to Lyft Customers!! I Just had a dangerous experience with a Lyft driver named Ramatullah, who drives a late model Toyota Camry. He picked us up after a baseball game at Chase field in Phoenix. The driver was speeding, pulling in front of other drivers, turned on the 202 Freeway when he should have taken the 51 freeway, then once we got him turned around to the 51, he tried to get off at two wrong exits before he finally got off at Northern Avenue and nearly slammed into two cars at the stoplight. We finally jumped out of the ride a mile from our destination and the driver claimed he dropped us off and they charged me a tip. I called Lyft safety and they didn't seem particularly interested in doing much. I finally called Phoenix Police. I will never ride in a Lyft again. Watch out for this guy. read more

Item was stolen by the driver Demetriis. No effort was made by the company to get it back

website will charge you a tip. without your authorization. do not tip your driver cash. they will not refund the tip charge on the site. very poor website service. will not be using their company again. read more

Lyft sucks!! I ordered a ride. I was sitting at the address waiting. Got email he was in his way. Text said he was there. Nope! Text said if I didn't get to the location I would be charged a no show fee. Then I got a text saying ride cancelled and charged a $7 fee. Now I'm trying to contact them. Ghost. No response. Left a message. I doubt I will hear from them. Anyone know how to contact them? I ordered a ride from Uber. Was home 15 mins later. I learned my lesson. Uber forever. read more

I am a Lyft driver and I enjoy it. Renting their cars is like leasing my own car. I meet people from around the world. Best of all, I am my own Boss read more

Lyft - Me - Taxis Near Me

Still ride with Lyft today got a driver named Juan. He ignored the blue button on the app to where I was standing outside waiting on him and parked on the other side of the building waited five minutes and canceled my ride. I don't think this is good practice And it made me miss a important doctors appointment. I rescheduled for next week but now it's gonna take me another week to get situated. Long drive a blue Cadillac SUV and he does act like it's your fault that he missed your ride. Contact the Lyft headquarters helpdesk via help on my app and they refunded me my five dollars lift is a good company just some bad drivers sometimes. read more

Ordered a lyft ride to the Phoenix airport . Drver was on time and nice. My poor review is because the car AC didn't work. The temp was 111 degrees. It's not like this temperature is unusual in Phoenix's summer. read more

my experience last week was amazing from kadon and john was amazing kadon had a nice ass truck and kadon had the pickup plus he feed me and was a sweetheart both drivers to and from the crib. very professional a class act and nice. had a ball and enjoy being in the trucks and there presence. all in all had a ball and lyft has been good to me so far so thank you very much read more

I've been using lyft for a long time. When I started, I used paypal as my default payment. I continue to use PayPal as my default payment. Why is lyft charging my bank account without permission??? PayPal is also being charged!!! So I being charged twice!!! There has to be a better option for car service!! Lyft & Uber can't be our only option!! read more

Seriously, a true in plain site thief they kept my $680.00 LG stylus phone and the $50 tip that the driver gave himself! By far a terrible customer service experience! experience every time just does not care! read more

We pre-scheduled our Marana, AZ pick-up. They canceled an hour before our pick-up, so we re-booked, that ride canceled, too. We booked a third time for a ride to the airport. Dipid accepted our ride, but we were very nervous about making our flight. We will never book Lyft again. read more

They charged me $199.00 for a Lyft Pink account. I never requested or approved the fee. I immediately responded to cancel the account and refund my money. They did cancel the account but did not refund my money. Then I spent a couple hours trying to contact someone with no success. You cannot reach a live person even on Lyft Support. It should be Lyft lack of support. read more

ZERO STARS This driver Omar was brash and unfriendly! He claimed an $80 cleaning fee for condensation from my water cup on his seat! It's 108 degrees in AZ and god forbid I have water. Lyft is so crappy, they said this FRAUD was right! I'm appalled! I have attached the photo this joker sent them for proof Disgusting!! read more

Lyft - Condensation from my cup! - Taxis Near Me

Just to let who ever gave my sister a ride and falsely accused her of getting something in your car , my sister didn't do that by the pic I saw that looked like dried up white paint that has been there for awhile. We will be taking further actions towards you and the company for stealing money from my sister of the balance of 80.00 dollars and cost of attorney fees and court cost​ and etc. If had a choice on giving a star rating it would be nothing. By the way this happened in phoenix Arizona....... read more

I use Lyft to go to and from work 5 days a week. My fare has tripled in last 4 months..Why because Lyft took bonus rides away from drivers. Now there's less drivers and price sky rocket. Come on Lyft. Bring back driver bonus trips. Think about your drivers and their riders instead of dollar signs. read more

In both Fountain Hills and North Miami Beach, we experienced friendly and punctual drivers, and the rates were reasonable.

I have been using Lyft for 2 years. Today I was waiting at the same address all other drivers pick me up at. Today I had a driver named Cassie. They informed me she was deaf and that I could not call her. she would need to be texted. There was no way to do that on the app. she went to some address, not the one on file then cancelled my ride. Lyft said they would only refund $6.50. I paid $15. I had to pay her for her mistake and the mistake of Lyft. I have never had an issue before. I found that Lyft does not have any live reps to help when you have been treated this way. no one to put the accountability with these drivers. I have lived at my address for 9 years. 2 years of lyft rides and this is what they do. This is robbery. taking money from me because your driver went to the wrong address. Then she has the nerve to have a cancellation fee. This policy is robbing hard working Americans that use this service. I hate that I have to give a star at all. read more

I had a bad experience with a Lyft driver, not too long ago almost turned me away from the company itself. Cedric a lift driver has picking me up before pick me up today and was the most enjoyable person can hold a conversation very respectful I would ride with him again. You need more drivers like Cedric read more

Tonight I had the 3rd experience of receiving an incorrect pickup map from Lyft and having the driver cancel because we were in the "wrong" location and then charging us. The 2nd guy canceled 3 minutes PRIOR to our pickup time. The 3rd guy was 10 minutes away but we spoke to him on the phone he said he was 15 minutes away then canceled and charged us. Lyft is a scam. I'll use Uber or Waymo from here on out. read more

They have no customer service whatsoever. No way to fix any issues. No phone service to call. This so called company is a joke and should be put out of business immediately. read more

Lyft is an Uber alternative and typically works just as well as the Uber app. They even have a setting for women to be matched with women, which is not something you see much. One can feel relatively safe using Lyft or Uber as long as the driver has a 4.8 rating or higher and they verify the driver's car and, if you want, the license plate. read more

I recently ordered a rid home from Sky Harbor airport in Phoenix. I was quoted $51.99. On the way home, I noticed the driver missed a freeway connection. After telling him he said the address he had was xxx East xxx st. I live on South xxx st. The address he quoted does not even exist in my city. I was told to edit the ride. At that point, I was charged an additional $27. Lyft, no longer has a website available to dispute a charge. Lyft.com has the message "Lyft is no longer available on the web, Download the app to configure settings..." The app did not allow me to dispute the charge. So now I have to charge it back via my credit card, which I will do. I have now had negative experiences with both Uber and Lyft. However this is the most blantant ripoff, I have experienced and Lyft provides no means to contact them or dispute a charge. I will not be using this platform again. I may go back to using Taxis, when I need a ride. read more

Few months ago tried to open an account with Lyft they said my credit card did not mach the zip code , but using the same card they took 50 dollars to open an account even they had my money they still didn't send a ride, they still have my money , no one to talk to they ytried to take $10 a month without my authorization Lyft are thieves and scam artists read more

I have been a less frequent customer of Lyft, since I bought my car in February of this year. Just as before I can only praise the Awesome Customer Service each driver provides. 99% of the time they are Chatty. Helpful and Alert! I have not had a bad experience in 3 years Masking up protects the drivers and passengers. Being courteous and being respectful is doing our part! Science provides a safety net not only for COVID but Polio , Diabetes, And Cancer. Today, I used Lyft because I needed work done on my car! read more

Don't take Lyft. I'd use Uber or Waymo. Lyft is worst by far for changing your price. They'll say it's because of traffic or it was busy in your area. Those are usually lies. I use rideshares all the time but LYFT is the only one that changes my upfront price more than $3. Lyft goes up $8-$10 and they won't do anything. You don't even know til after the ride is over. It doesn't tell you the price even changed. They really SUCK read more

Enjoy using Lyft since I do not have a car. Lyft is convenient and economical. Thanks Lyft.

The app told me the ride would cost ~$14. The driver told me that we would be there in 2 minutes. I told him that was not correct and I had to use google maps to guide him to the place where I was staying. The driver told me that there must've been a technical glitch. That technical glitch cost me double the charge that the app reported. Needless to say that Uber will be my goto transportation app. This is not the first time this has happened. I wrote the first off but, I now believe it's a scam that is used to provide a teaser rate and then call it a technical glitch read more

App no longer functions. Once I put it in my destination, nothing happens. It's like the app is just refreshing itself over and over again. Tried uninstalling and reinstalling app but that didn't help either. Customer support is nonexistent. read more

I travel very frequently and switch between Lyft and Uber and I have to say that Lyft is terrible when it comes to their committed pickup time and their actual pickup time. When you look at the app it will give you an estimated time of pickup, and it is never correct. It usually is 50% to 100% longer than the app first tells you. By the time you have waited for it to select a driver, your kind of pot committed and then it changes the time. Terrible technology. read more

I had a driver pick me up in Paradise Valley. he showed up late and with an attitude. although I suggested we not engage in conversation as he seemed unhinged, he started rambling about how successful he was, he was an independent contractor and I should be happy he is allowing me to be driven by him. I asked him again not to engage at which point he pulls over in the middle of nowhere and tells me he is cancelling trip. when I protest, he tells me he has a carry permit, has a weapon and will shoot me if I do not get out immediately. also makes some reference as to his thug credentials. tried to contact Lyft but all you get is endless texts. asked numerous times for a call, but nothing. bottom line, Lyft does not seem to care that they have an unhinged armed driver picking up passengers who do not have a clue what they are in for. I WAS THREATENED TO BE SHOT BY AN ARMED DRIVER that I did not offend in any way and LYFT COULD NOT CARE LESS read more

Jorje Hernandez PylotX.com December 31 Tuesday morning at 11:10 am was dropped off at AZCCC was escorting a client unfortunately I left my phone in his car and because of the wonderful detective work my daughter was able to access Lyft lost and found we submitted an email regarding of the phone being lost if they could possibly return it and we use my daughter's phone number so that person could call us back. I was so greatly appreciated when I receive the phone call today around 12:30 spoke with the driver. He said I was the only ride that he had for that day. He went to look in his vehicle to see if there was any messes left and that's when he discovered my phone I since have been greatly appreciated for the wonderful detective work of my daughter and of course of this wonderful Lyft driver that was able to return the phone to me since I was not able to give him a tip of the day we received the vehicle ride to our destination. I returned karma at its best and wished him a wonderful new year and gave him a $50 tip and said I greatly appreciate you getting me my phone back. You have no clue the trouble you saved me. I highly recommend this Lyft driver. He drives a Prius Toyota navy blue four-door vehicle very punctual very courteous, very respectful and very kind most people in that situation would not turn it in, but I am grateful to this driver that he did an awesome thing for me. Thank you again read more

I never took a Lyft before this experience and I never will again. First, the price was 80.00 for an 18 mile drive; twice as much as the Uber quote but Uber had no drivers that early in the morning - I had to be at the airport very early. When I got in the car it was clear the driver had been smoking weed; the car was filled with smoke; and the driver tried to cover it up with flower-scented air spray. I couldn't cancel the ride - I had to get to the airport. Next, the driver sped around some traffic and cut off someone else on the way to the airport, and the driver that was cut off was very angry and chased us for a mile or so. After the ride, I looked online for Customer Service or someplace to complain and couldn't find anything - the best advice I could get was "if you suspect a driver is under the influence, call the police." REALLY? From the back seat of the car? Like the driver isn't going to hear me call? And what would happen if the police came and pulled the driver over? Not to mention the driver knows where I live. Thankfully got to the airport in one piece with a cautionary tale to tell. Next time I'll take a taxi. read more

Prebooked a Lyft ride for 10am to go to airport in Phoenix which is 10 mins away. At 9:30 got message that ride would be arriving at 10:20. Annoyed as booked 3 days previously. Tried Uber and they arrived at 9:50 to get us to airport on time. Cancelled Lyft and was charged $10 for cancellation. Tried to contact someone at Lyft but no email, chat or telephone number available. Terrible service from Lyft and well done Uber. read more

It's been two months and I STILL have not received my full bonus payment for my referral. Hours and hours spent on the phone over the course of two entire months now and no one can seem to get this right. To be clear I was sent partial amount of my bonus... even after getting multiple managers confirm that they understood I was owed $1,040 and my referral $700. Why has this entire process and company been so consistently incompetent and disappointing that they can remain in business. Someone needs to do something about this, it's dishonest and scamming people out of their hard earned time and money. TELLING ALL MEDIA AND FAMILY/FRIENDS TO AVOID LYFT read more

See all

This business is a total scam. Lyft allowed this driver to take advantage of a customer. This Lyft driver lied and said I damaged her vehicle. I was charged $150.00 for something I didn't do. After further research, this has happened to many others. Be aware of riding with this Lyft driver. Lyft gets 0 stars from me. I had to select one to leave a review. read more

See all

Lyft has its ups and downs but avoid this driver...rude, mean and a total jerk...Lyft if you are reading this...this person alone is making me switch to Uber...not a good idea to have her represent your company...will give more details if you are interested...patrons, if she is scheduled to your ride cancel or request someone else or you will be writing a review similar to this one!!! read more

Lyft - Taxis Near Me