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Lyle Pearson Acura

4.2 (37 reviews)
Open 7:30 am - 7:00 pm
Updated 1 month ago

Services - Lyle Pearson Acura

Auto brake repair

Auto engine repair

Auto HVAC repair

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Stunning Acura NSX $188k had SOLD sign in window.
Michele R.

In all human relationships, trust is the coin of the realm.  So goes the saying. Including for a car buying transaction in which sales associate Bob Hampton at Lyle Pearson Acura (208-377-3900 Pearson's main number or Bob's cell 208-695-8103) earned our trust making the entire experience enjoyable.  Yep.  Enjoyable in July 2022 in spite of buyers being in the hot seat given low inventories and increased demand creating vehicle scarcity putting upward pressure on prices and eliminating what once was a lot of room to negotiate. Enjoyable because we were looking for a "unicorn" and thanks to Bob keeping those wants in mind he came up with a very good fit, just eensie shy of unicorn, within a few weeks when we expected we might have to wait well into 2023. And most amazing for me, enjoyable in spite of the fact that my Brooklyn born and raised, Sicilian on both sides husband who always wants to negotiate price, and at no time is that more true than in the purchase of a new car, felt he didn't have to this time...well, except to ask them to throw in an Acura cap. My hubby doesn't negotiate to be difficult. (Although he can be that at home!) He does it because he does his homework for market factors and vehicle specifics in advance of transaction so has a good idea of what he considers best price for all those and and he keeps in mind that "fair price" means the dealer needs to make a certain amount as well. Then he factors in the trade value of whatever vehicle we are surrendering and has in his mind the bottom line "will buy" price. Inevitably I tell him I think his "will buy" number is too low for a dealer to accept but inevitably they always have with enough time at it. Although in times past as two or three car negotiation marathons went on I did get up and leave the room because I was so uncomfortable with multiple offers and counters. The experience at Lyle Pearson required none of that game playing. Their contract price for the vehicle was several hundred dollars lower than the best price my husband thought a dealer would set for the model we were buying given sellers' market and the trade in offer was so close to the number he wanted that he felt he would embarrass himself to quibble a couple of hundred bucks on the total purchase price bottom line. My hubby used to negotiate sales contracts in his job and a good technique is to set the offer price just at that high enough meets low enough sweet spot where the buyer doesn't want to look petty by making a counter.  Which is where he was as buyer yesterday.  In particular since we have had a relationship of trust with the top notch service department of this dealership for eight years in maintaining our just traded in MDX and we will continue to use them for this new one. This is an example of how service and sales are both critical in building customer trust and influencing loyalty behavior. Culture in a business is grown top down and the sales manager at Lyle Pearson Acura, Royce West, played a role too in making this transaction painless. From observing him interacting not only with Bob but with other sales people and their customers in the showroom, he was engaged and focused on doing what his team needed from him to make customers happy and close deals. And that he, the biz manager, Nick, who wrote up the paperwork, and Bob Hampton were such nice men helped too. On a personal level, my NY Yankees fan(atic) husband has such a high opinion of Bob that he doesn't even hold it against him that he once played for the Boston Red Sox. Ta dum. PS - Lyle Pearson automotive group is also dealer for Mercedes (which we had in our second place line up if we needed to wait until later in 2023) and Porsche. They also sell used cars of all many makes and models. Bob Hampton can assist you with any of those.

Love my beautiful ZDX

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1 month ago

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4 years ago

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6 years ago

Great customer service in the service department! Loved taking my car in to get serviced and look forward to my next appointment!

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3 years ago

From sales to service, could not be happier with this dealer! Royce, Sebastien, Kent - everyone we have dealt with has been wonderful!

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4 years ago

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9 years ago

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Ask the Community - Lyle Pearson Acura

Hi, I am relocating to boise from California, I bought my Acura RDX in 2020, I purchased a maintenance package, they said all Acura dealerships takes it. Do you guys accept it? Thank you!

Hi Ming! Welcome to Idaho. Yes, we do accept the Acura Pre-Paid Maintenance Packages as long as it was purchased through Acura. If you have any further questions please do… 

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Review Highlights - Lyle Pearson Acura

s. To be blatantly honest, never before have we seen a salesperson demonstrate such honor and integrity as Bo

Mentioned in 5 reviews

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Lyle Pearson Acura - car_dealers - Updated July 2026

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