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    Lyman-Richey Sand & Gravel, a CRH Company

    5.0 (1 review)

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    6 years ago

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    Builders Supply

    Builders Supply

    (8 reviews)

    Customer service is unbelievably bad. They simply do not care about pleasing customer. I paid $75…read morefor someone to come out and measure doors. When I asked if they could measure 4 more doors because this is a rental and I may need to replace them in the future, the guy on the phone refused saying "I realize you're trying to save 75 bucks". I explained that it would bring me back to them as a customer to re-order doors. He said we don't store that information, I said then give it to me and I'll call in with the specs. He continued to grumble and when I said, never mind, then he said we'll do it. He lied, the guy that came out to measure said I was specifically told by my boss not to measure any door that wasn't being purchased. Mind you it took him only 15 minutes to measure the existing 4 doors. Isn't 15 minutes worth making a customer happy so they return to you? Then there was no follow up, I called in the store a week later and the lady on the phone acted like the estimate had just been put together and that's why I didn't hear anything. She quoted an estimate that was way high when I asked for break down, she included the $75 measure fee that I already paid for (charged to my card by the way before anyone even called to set up a time to measure). Then they say they deliver, well avoid that if you can. I was told anytime on the day with a 15-minute notice. I called day of to ask if the door was ready and can you narrow that window so I can plan my day. Nope can't do that, doors are on the truck it might be this afternoon but then again might be late morning. Every encounter with numerous people was awful. I will not return to this business.

    Contractor sent us in to look at product for our remodeling project. Pick out colors and styles…read moreetc.... Walked in to 3 men sitting behind a counter and not greeted by any of them, mind you they were not on the phone or helping anyone else, it was just myself and my husband standing there. I had to ask where to go look for our materials. We were sent upstairs. After wondering around and few minutes, also not greeted by any of the 4 men sitting behind the counter, I had to ask who was available to help. None of them were doing anything except talking to one another. They looked at each other and finally after a strange pause a very put off young man asked what we wanted....how does this place stay in business?? As a customer I should not feel like I'm an inconvenience to someone who is getting paid to help me right? I'm so glad our contractor has to deal with this. We will never step foot in this business again. I will drive down the road and patronize another business. What a shame!!

    Lyman-Richey Sand & Gravel, a CRH Company - buildingsupplies - Updated September 2026

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