Worst F Dealer I ever been too, mfs made me drive 2 hours ( they called me when I was 1 hour away saying that they were going to be happy to see me there and blah blah blah) I got there and guess what, they told me " The vehicle is already sold" because I didn't give them a deposit when nobody told me anything about a deposit, ( I just think they got mad because I didn't do the in house financing) after them trying to make me do it so damn hard. Instead I went thru my bank. AVOID THIS DEALERSHIP, incompetent personal. read more

Lynch came through for me when my car had to be towed into their shop on a Saturday. On Monday morning I received a phone call with my estimate and what was wrong. My car was ready to be picked up by Monday afternoon. Fast, Courteous Service always from West Bend Lynch. Special shout out to Michael Koester. Thank you Roger Heberer read more

I had the worst experience yesterday; I drove 2 hours to get a car I did not go to waste anyone's time it was the car I wanted I was pretty sure we would be leaving with this car. Check engine light was on when we asked they said "maybe just a sensor either way truck is new and has warranty we can give you a really stupid deal"..so we proceeded, I guess I should of just stopped there and left but I did drive 2 hours let's just see how the rest of the night goes. MANGER never came out to introduce himself never even got his name, never came out to congratulate. You can clearly see him through his office window but he had zero effort in anything which a manger is supposed to come out and encourage you. I let my excitement get the best of me unfortunately and I went blind with any other questions I had in my head; I was excited I was there for about 3-4 hours waiting our turn which is normal and expected. NO one came out to talk to us about ANYTHING explain ANYTHING, offer anything with that alone I should have just walked out. I was being taken advantage of for being a woman and not knowing anything about buying a car, dealerships do that its fine but again I was clearly too excited. It was finally our turn to start signing at 8:30pm (keep in mind we are all tired including me and my kids and sales, manager, finance guy) completely understandable we got to page 1 and I had questions the Finance guy prior to this said " I am ready to go home, let's get this done fast" Putting pressure on me and rushing to sign hoping I had no questions but I am signing off on a $80k car not including the interest so OF COURSE I have to make sure and ask questions well he was not happy and not helpful in answering questions "he got up and said I thought this was a done deal and went to look for the manager" Manager IMMEDIATELY got mad and RAISED his voice at me in front of my kids. He could and SHOULD have been proactive in those hours I was waiting and said "hey let me help finance its late let's make sure this deal closes correctly. This is your interest rate...this is your bank...are you ok with all this?" NOO Instead he thought it would be ok to YELL at me I am not over exaggerating YELLED in a loud man voice in MY FACE in front of my kids they were crying this was a VERY scary situation for the,. I was still not even rude I said ok I get everyone wants to leave but you have no right in yelling and he still proceeded with yelling at me and that was when I said "DEAL is off now" I had taken my things out my trade in and earlier they offered me a bucket to put my belongings in I was out side with the bucket and he RUSHED out and yelled for his bucket I dumped my belongings on the floor outside with my kids ay 9pm in the dark and gave him his bucket.....how is this ok??? This manager is the worst kind of person who took this situation way out of control, he needs serious help and should not be in charge of customer service.. I got in my car obviously furious and cried my kids were scared more than anything there were children involved how can you treat someone like that when no one was raising there voice nor being rude, how do you immediately go into yelling at someone. I am so upset, I even said I can come back tomorrow and finish the deal (I was willing to drive again 2 hours) it was late I understand I want to make sure my questions were answered maybe I wanted extras maybe I did not I wanted the opportunity to go through that and I did not want to be pressured to just sign. The vehicle was a $80k brand new car! I want to make sure this issue is looked into by corporate I as a woman with little kids we should not have been treated that way in any manner. Mangers name is Josh DeVriend, Finance name was Tyler Dilts this was on 8/20/2024 around 8:30pm-9pm. I am adding as many details so no one goes through that. read more

I purchased a new '21 Sierra AT-4 with duramax in March of 2021 from Lynch in West Bend. I live about 45 minutes away and pass a prominent dealership on the way to lynch, but i wanted to stay loyal because of the spectacular sales member who took care of me during the purchase (Alex H. Rocks!). I've had the occasional oil change and tire rotation since purchase. About a month back, a check engine light came on, and my obd sensor showed a P0676 which lead to cylinder 6 glow plug fault. I also had a fuel filter to be changed. I called Lynch and wasn't able to get in for two weeks, not a big deal I thought as it was minimal warranty work. I was scheduled for February 3 at 10. I dropped the truck off, and told them I'd like it done as soon as possible. They told me it will be done by the end of day and family picked me up from the dealership. At almost 3:30, i received a call from service saying that my truck wasn't finished in the shop. I was told that they would need to finish it on the following day. I was obviously disappointed, and asked if they had a loaner vehicle. They said they didn't (what dealership/service department doesn't have loaners?!). I asked if there was anything they could do, due to the massive inconvenience as it's my daily driver and only car. The service employee said he could drop 10% off of the bill for the fuel filter replacement which amounted to around $17. I asked for the service manager, and shortly thereafter, I was on the phone with Adam Retzlaff. I was very cordial and explained the inconvenience about how it took two weeks to schedule the service appointment, how i dropped off my vehicle off for five hours to not have anything done, how they need it back the next day to work on it, and also how they didn't offer a loaner. I explained that they offered 10%, and how it's a gesture (I appreciate you for trying Mike), that it was nothing compared to how much time and fuel I'll be spending because they couldn't get to it right away. Adam without hesitation goes right off and says how he doesn't understand that his employee offered 10% off because he wouldn't have offered anything. He said he would've told me when the vehicle was ready and that would've been the end of it, and started laughing during this conversation. For a role that is supposed to be pretty customer service oriented, this guy was extremely unqualified for the position he's in. I was shocked how he frankly didn't give a damn and immediately went off on his rant. I also know many people in the area as I grew up around there, and the guy has been hemorrhaging employees from the business, and treating other customers like garbage. This was my first new vehicle I've purchased, and I will say that it was great up until this last visit. I'll give the dealership near my home all my business from here on out, and will never go back to Lynch, or any of their dealerships. Hopefully management at higher levels will take care of this joke of an employee before he implodes the business with customers and fellow employees alike. read more

Cody King was extremely helpful in facilitating the purchase our 2023 C8 Corvette. We are sooo excited! Cody helped make the process seamless and was very knowledgeable in the car's features as well as assisting with My Chevy AP and On-Star. We expressed interest on a Saturday and drove it off the lot on Monday. Hats--off to Tyler as well who helped us work thru an unusual financing situation! We are very happy and would highly recommend Lynch Buick GMC West Bend, WI. read more

If I could give a negative I would! I purchased a used vehicle from this dealership and they did not disclose that the vehicle was a salvage title. The price for the vehicle did not reflect for a salvage title. I feel they took advantage of the fact that I was paying cash and coming from out of state!!! BEWARE!!!! read more

After years of service I am done here. I am beyond disgusted. I trusted this dealership when it was Bob Fish with my previous vehicle service and I bought my vehicle I have now from Bob Fish in end of 2015. Never had complaints till last year. My vehicle has been in numerous times for the same issue since last year. My vehicle had occasion to overheat and coolant would be empty but they couldn't figure out where it was going. One time said air in line. Come on seriously. I was told my vehicle rear end needed work that tech found issue. I declined as knew their was nothing wrong. Guess what never mentioned it again and their was NOTHING wrong with it. But the front end had major issue they never caught. When I told them I got new tires and the place who did tires found front end had issue I asked how could tech miss it they had no answer. After last oil change they never reset oil level and washer fluid was empty. My vehicle has continued to use coolant and is at a reputable shop now getting fixed RIGHT. Guess what they found the coolant issue right away. I do not know if service techs are different since Lynch bought this dealership but I am done. This business is gonna get bad reputation and lose alot of business if they keep doing crap service. read more

My communication with Sarah, the Internet Sales Representative, was my only positive experience with this dealership. Earlier this morning, I contacted them inquiring about a Malibu they had for sale and reached her. I explained to her that the buying process would be an effort since I lived in Chicago and my father had to take off work to come with me to drive the car back home if I bought it. She was super helpful in answering my questions and understood my concern of not wanting to waste time, gas, take off work, etc. After confirming the car was available, she scheduled an appt to see it in person for 2:30 pm later that day with Andrew, a Sales Representative. Andrew called me approx 2 hrs after confirming to reschedule for 4 pm since the car was actually at another one of their dealerships on a test drive and wouldn't make it back by 2:30. Annoyed with having had to ask my father to take off early for nothing but adamant about purchasing the Malibu, I agreed with the condition that the paperwork would be ready by the time I got to the dealership at 2:30. (That way, when we got there, my dad and I only had to test drive it once it arrived and sign). Andrew prepared the paperwork while my father and I made our 1 hr and 45 min drive there. When we got to the dealership, he sat us down to go over the paperwork. After discussing it, he said he would call to find out where the car was. He came back a few minutes later to tell us that the other dealership had "lost the keys." He said it would take another 3 hrs to drive the spare key to the other dealership and bring the car back. In other words, what I specifically planned to avoid, happened. They didn't have the freaking decency of being honest nor accountable. Whether the car wasn't as advertised, didn't even exist, and it was a scam to get me in the door, or they just didn't communicate the situation in a timely manner, they were inconsiderate; let me be the only one who fell for their bullsh*t. A whole day, three people's hard-earned vacation time, a tank of gas, and 200 miles of depreciation wasted on learning never to trust Lynch Buick GMC of West Bend. read more

We had an amazing experience at Lynch. Our truck (10yr old Chevy) decided to start having engine issues so we agreed, the day my hubby wanted to leave for hunting, to purchase a new truck. Despite the lack of inventory right now, they had 3 solid options in our price range. We decided on one (after driving all 3) got financing really fast and were on our way with our new truck. They gave us a very reasonable price for our trade in too. We've been to 2 other local dealers in the past and Lynch BY FAR was the easiest/fastest experience. Chad - our sales man was kind and very helpful. We never felt pushed out uncomfortable. Charles the finance manager explained all options (no pressure again) and Taylor the GM popped in to help us set some things up and was super helpful. We HIGHLY recommend Lynch and will most certainly be back! read more

Bob Fish service dept is why I purchased a Ford 150, and will never ever go back!!! They checked the fluid in the differential and forgot to put the plug back in...!! Whole undercarriage splattered with oil.... Called and they say bring it back ( 20 miles ) and we will clean it up and put the plug back in.... Isn't that nice of them ? Went back and they must have showed the engine compartment a picture of a pressure washer and said " there you go "... PS: F150 best truck I ever had.... Thanks Fish !!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Very happy customer. We just bought our second vehicle from Andrew Witte at Lynch in West Bend. Andrew is great to work with, he answers your questions and does not pressure you. I'd been researching new trucks for about 9 months, and Andrew and the Lynch team were able to put together a great deal for me. Andrew and Lynch will be our first stop when we are in the market for another vehicle. Lynch's service department has always don't a nice job for us on our vehicles as well. We recently bought tires for our Yukon. I was happily surprised that their tire prices were a couple bucks cheaper than the other places I checked. Thank you, Andrew and the Lynch team, keep up the good work. read more

Not going back. Made appointment to see specific vehicle, arrived to see the vehicle being driven off for a test drive by another buyer. Sales & Management proceeded to tell me the other buyer had been informed I was coming in to take a look too. Surprise, they decided to buy it. Yeah, I've been used! No point in making appointment that sales pushed for; they won't honor it. read more

Rob Anderson helped me out a lot with my broken key he made it right away and for I believe 40.00 he did it quick even though I was a bit annoying he went out of his way for a key that could have costed me a couple hundred ..thanks a lot read more

I live in Milwaukee and I ran into a very upsetting situation with my vehicle. The GM, Michael Kennedy made every effort to correct the situation. He assured me that he will make things right and will have a loaner vehicle at my home and the repairs done to my vehicle taken care of ASAP. For the GM to reach out to me and provide such amazing service in absolutely wonderful. In today's world customer service is the upmost important tool businesses have. I am so appreciative for him to go the extra mile for me. Thank you for making things right! read more

Awesome experience! Jeremy Kirst, sales representative, was extremely knowledgeable and a pleasure to work with. I also worked with Tom and Tyler who were very helpful. I am very satisfied with my purchase and experience at Bob Fish! read more

My car was having serious issues, pulled up to the service door at 6:00PM. The employee looked at me, pushed the button to closed the overhead door, turned his back and walked away. Unbelievable. I will find another Buick dealership to repair my car. I love my Regal but I will not purchase my next Buick here. read more

We've purchased 4 vehicles from them, no problems! (3 new, 1 used) We also have our vehicles serviced there. Car shopping is usually stressful, but I've never had that experience at Bob Fish or Lynch. I recommend. read more

Bought a new Buick and had the car in for a slight vibration, so had wheels balanced. Car still has a vibration because they left the old weight on and added another farther down the wheel. Old weight should have been taken off. Will talk to them. read more

Great dealership! Tom is a pleasure to deal with and is extremely knowledgeable. He makes buying a car a breeze and non stressful. All the staff I've dealt with have been very helpful and nice. read more

Worst customer service I've ever had. The men working there treated me like an idiot every time I asked a question. I had issues that required help with GM, and Bob Fish basically refused to work with them on my issue. I would never go back there and I would advise everyone else not to either. read more

In the past, I have questioned why I continue to come back for my routine maintenance with the higher costs and it always seemed like my service took much longer than expected, almost as if I was forgotten about - even when I had a scheduled appointment. However, my visit this past Friday was the best service I have ever had on any vehicle. I was so impressed that I've even considered writing an actual letter to Bob Fish thanking them for their outstanding work. Willie made me feel like my vehicle was a priority, the shuttle service was prompt, and my vehicle was ready HOURS before it normally is for the same service (Auto Butler, clean interior, oil change, tire rotation, fix a glitch on my driver's side door). Again, Willie did a great job of keeping me informed and making me feel like a priority, and not just a number for him. Thank you! read more