I have to agree with their very low rating. A couple of years ago I went there for a consultation…read morefor blepharoplasty. They did a thorough exam, took lots of photos. It was denied by my insurance company because they didn't send in the photos. I called the office and they kept transferring me to the person that takes photos so I could schedule photos but I already had photos done because they weren't listening to what I was saying. I finally got to the right person and they said they did send the photos so I asked them to just please send them again because they don't have them. Apparently they sent everything in as a new claim and it was denied because I already had an open claim. They also only submitted the claim for only one eye!! I ended up going somewhere else and was successful. Fast-forward to now, I went there for a certain issue. When I made the appointment I explained what was going on and got the appointment within two weeks. So I went there and they started doing their usual checking my vision, dilation, and when it comes to the actual eye test I was having a lot of trouble because I was there because I was having an issue whether I was wearing glasses or not. The technician got annoyed with me and kept saying I was being inconsistent and that she couldn't finish this exam because I was just being too inconsistent and I finally said well I'm not here for this anyway. I'm here because I'm having an actual issue. Apparently nobody told them why I was there. They thought I was there for a check up and some glasses. After almost 3 hours I finally got to see the doctor who started talking about glasses. Again I told him I am not there for glasses and told him what I was there for. He got a little flustered started throwing his arms up in the air he's like I just don't know and said a few other things and just left. Huh? He did order a test for my optic nerve which looked fine. He rescheduled me for two appointments. So I went in today for the first one and you know what it was for? Glasses! I asked even before I paid the co-pay what I was there for just to be safe and that's what I was told. They said sometimes prescriptions can change. And I said well it happens when I'm not wearing my glasses too so I'm gonna bet and say it's not the glasses. They still tried to get me to get the exam for new glasses! They do not listen to their patients. At all.

My husband and I have been seeing Dr Feldman for many years, visits and surgeries. I have never…read moreseen or heard the rudeness in any office. I've worked in healthcare, obstetrics and gynecology, with competence and still with a smile and kindness. Not at all what myself and 3 other patients witnessed in your office. The man checking in was an amputee, rt hand, checking in a disabled elder gentleman from a nursing home. They did not give them to him. The receptionist treatment him awful; he was fumbling through the papers he had with one hand and never once offered to help him. He was then told to reschedule the patient's appointment. No way to treat anyone disabled or not. I'm sorry for the rant, but, sitting in the waiting for over an hour is fine for the care we receive by the nurses and doctors. But, for your patients to see and experience I saw isn't fair to your practice or your patients. The previous girls you had were not only professional but, also polite. Thank you for listening.

Dr. Duffy is very competent but absolutely no personality. Appears to always be in a rush.read more

Dr Duffy is a consummate professional. He's done my cataracts 7 years ago .. never had a problem…read morewith my eyes ...see him annually

My wife and I have been seeing Dr Cheng for several years now. To me they are fast and efficient…read more Brian is great... answers every question. This is a busy office so like every Doctor visit have your questions ready ahead of time. Dr Cheng will always take the time to answer you. She is very straight forward and to the point. Some people take that as a negative. Dr Cheng has found a few issues with my wife's eyes as well as mine. I am very glad for that. I wouldn't think about seeing anyone else.

I happened to figure out that your online scheduling system only allows appointments for people who…read morewant contact lenses. I don't know how to tell you how to fix your profession, but forcing my hand to buy a medical device I don't need isn't it. Pretend you're a physician who exists to serve the public.

I have been coming here since I was a kid. Dr. Elhosn is exceptional as well as his office staff,…read moreRich is a pleasure to talk with. I love coming here, always quick, knowledgeable and friendly.

My eyelid was swollen and painful. I didn't want to go to the emergency room and wait for who knows…read morehow long. I called several eye practices to try an get in the same day. They all said they couldn't accommodate me even though some websites said same-day emergency service. I try to choose a place that had several doctors in the office and still no luck. At this point I was almost in tears. On one of many calls, the person that answered the call said she would see what she could do. Dr. Katina Villas came in on her day off to see me. She was kind and compassionate. I was so grateful for her. It shows small practices can be better than lager practices. I will be returning there next month.

Great Doctors excellent eye care my only thing I don't care for is the distance I have to travel…read morefor an appointment other than that great practice

I made it clear I did not want to return to this environment, however, I was forced to goto a…read morefollow-up simply to get the refill that was already on my existing prescription. After several experiences over the course of the week were staff violated my HIPPA rights - notably when one receptionist grabbed the phone from another, stated my name and said she was ending the call (direct HIPPA violation) and hung up on me, I'm now tasked with tedious ethical obligations. It's important to note I deal with two large Doctors offices weekly - for many years, including getting prior authorizations - for a serious internal injury. The staff openly talk about patients. Dr. Roth engaged in office gossip, then based off that decided to call and attempt to degrade and threaten me. They're all rather stupid not to realize everyone has the ability to record things, and as a communication professional, I was so disturbed after my first contact I knew to protect myself. The slander he slung hurt him grossly as it is all contradicted by the conversation I had earlier in the day with Casey (who is highly manipulative and exhibits deep psychosis/lack of empathy comparable to seri@l k!llrs). He didn't even take the time to collect information before the call, not aware his threat meant nothing and me answering was giving him the shovel. He talks real loud.

Dr. Pokabla and his staff were amazing! I had cataracts in both eyes. Surgery was done in each eye…read more2 weeks apart. The caring & concern before & after surgeries was amazing! Highly recommend!

Dr. Pokabla and the staff are amazing. The personal interest, care, and kindness shown is…read moreunsurpassed. From the moment you walk in the door the staff is welcoming. Then, as you proceed through various tests, the staff is engaging and friendly. Even almost 3 years since my husband's passing, Dr, Pokabla remembers his name, when he passed, and always asks how I'm doing. They are like family!

Dr Zieker did my cataract surgery. I decided to go with Symphony Lenses. I now have 20/20 vision…read morein both eyes.. I can see Great.... I do not need reading glasses & my eyes feel like I'm a kid again. Thank You Dr Zieker and your staff. I appreciate all of your help in giving me my eyesight back again.. Mary Ann R.

86 year old Mom, Day after eye surgery post operative appt.and she is very tired as it is the day…read moreafter a stressful snd draining surgery. Appt was at 10. Arrived at 9 45. It is now 11 40 and the doctor just took her in 5 minutes ago. Unacceptable, and inconsiderate.

I've been going there for years. If you pure looking for an ophthalmologist call themread more

Dr. Robert Eden of Cornea Consultants of Albany performed my PRK surgery on both eyes about a year…read moreand a half ago. I went from 20/400 and was recently tested for my job and my vision is now 20/15. Wow, I have lived with poor eyesight my entire life. I wore glasses and contacts. All of the bother now gone thanks to Dr. Eden. I came from the Utica area to have it done. I utilized QualSight LASIK through my current employer. This made a miracle affordable. I can't say thanks enough. I am constantly recommending Dr. Eden and Cornea Consultants of Albany. Thankyou, Brian A.

I was very happy with the surgery she did. About 3 years ago I went somewhere else and they messed…read moreit up. Thanks to Dr. Lopasic it is now done right with no problems.

I waited two months to see her for a 20 year condition. My first appointment was less than 5…read moreminutes - She barely talked to me, and was so rushed it was ridiculous. It was obvious she didn't take the time to read my history, and then misdiagnosed me. She told me to stop medication for my auto immune condition; put me on another medication which I was allergic to. Took a week for a RECEPTIONIST to call me back to tell me there was no alternative. I pushed for Dr. Lopasic to call me back, which she finally did after another week, and she was literally at a loss as to what to do with me. I would have had way more respect for her if she had just told me she was out of her element. What an absurd waste of my time.

Got sent to a cataract surgery mill. Got both eyes done by Patel. I was told my vision would…read moreimprove as I recovered. It didn't and I now can barely read with glasses. I was told the spots I was seeing would break up and go away. They haven't more than a year later.

My first visit really hit the mark for excellent patient service and thorough, professional…read moreexamination. From my first interaction at the registration desk, where Deseret was friendly and quick to get me through, to the tech exam by Kim, who certainly knows what she's doing, and on to my meeting with Dr. Andrea Kassoff, who was entirely focused on her patient, I could not have asked for a better experience.