My experience with Burnt Hills Optical was excellent! I arrived at the scheduled time and the…read moreoptician immediately started the processes of gathering relevant information and conducting a preliminary examination of my eyes. The results of the initial eye exam were relayed to the optometrist who then refined the evaluation of my eyes, determined the best prescription for me and thoroughly explained the physical condition of my eyes. Burnt Hills Optical can provide any type of lens needed and they have a great selection of frames. I was very satisfied with every aspect of the visit.

Walked in and was greeted with a smile and a hi. Was taken right away. Very friendly atmosphere…read more Knowledgeable staff. Very clean. Great selection of frames. Was in and out in less then an hour. Received the full eye exam treatment. I will continue doing business there. Can't wait for my next appointment.

I am so incredibly disappointed in their service! I have been a customer for the past 10 years for…read moremy son who is legally blind. He sees an eye specialist but we go there for his script and glasses. My son had a volleyball thrown at him in gym class, I ran over to consumer optical to order him a new pair of glasses and script and ask if their was anything we can do to fix his current glasses (it literally just needed a pin put in) he can not see without his glasses.. no I didn't have an appointment, but the younger man told me he was to busy (I was the only one there) and that he would call me in the evening and pay over the phone to order new glasses.. not only could he not help me but he didn't even call.. now my son can't go to school because he can't see without his glasses and I have to wait to make an appointment to be seen to order glasses which will take weeks to get back... I am just disgusted.. I have spent thousands of dollars ever year getting him special lenses, transition, extra back up pairs, ect. The older gentleman that we use to see would have helped and gone backwards to help, so disappointed

I started coming here when I first moved to Schenectady and I first felt like this was a…read moreprofessional place, but after coming here for a little over a year, I've become very disappointed. The staff are just rude and uneducated from the receptionist to the people who help you with the fittings of eyeglasses. I've never had any issues with the doctor but the last time I attempted to make an appointment the receptionist couldn't find my new insurance, even know t they take it and I was a patient for the last two years the receptionist was so incompetent that she just turned me away. So I went to Vaughan vision for my eye exam unfortunately Vaughan vision didn't have the eyeglasses that I wanted so I went back to consumer optical just for my eyeglasses. They were so rude and disrespectful to me even though I've been a loyal paying customer they made me feel like I shouldn't even be there or like I wasn't good enough for their services. It's just not fair because there's not a lot of options in this area so I just have to deal with being treated unfairly.

This is my 2nd year going there and I'll never go elsewhere! The service is outstanding! No…read morecomparison with those conveyer belt factories that scuttle you in and try to upsell you on everything and anything. Very personal one on one attentive to detail service. Not to mention how friendly the staff is. I got a thorough education on the way bifocals and trifocals are created which helped me to pick the best item for me. It's refreshing to deal with people who know their craft!

Place is AWESOME Friendly girls at desk quickly got me in…read morefor glasses repair Same day appt and just made my warranty !!!! Thank you so much for fixing my issue because without my glasses I wouldn't even be able to write this review! Very HAPPY with today's service !!!! ​

I came here for a second opinion and I was happy about it. Cataract surgery is upsetting and…read morewanted another opinion. Still haven't decided. Big decision.

Dr. Strickler is a kind, empathetic doctor. He listens to you and makes time to answer all of your…read morequestions. He is exceedingly patient. His demeanor is calm, caring and understanding, all qualities that are often rare to find in doctors. He is accepting of his patients and took as much time as I needed to review my condition and need for surgery. He was reassuring to me when I expressed anxiety about surgery and explained in depth how it would go that day. I cannot express how grateful I am to find such a wonderful doctor, who is surrounded by competent and pleasant staff. I was able to schedule an appointment quickly and I was called back right away. I was done within an hour for my first appointment, which was great!

I schedule a same day appointment to check a sudden change in my vision. Dr Caruso listened…read morecarefully, made a very thorough exam and found that it was a large but harmless floater. I was very satisfied with the speed in which I received the appointment, Dr Caruso's careful exam, and her caring attitude.

I just had a fantastic experience at DiNapoli Opticians. I had an emergency situation. I broke my…read moreglasses and asked if I could get an appointment right away. Within a half an hour I was in the chair getting an eye exam. The eye doctor was pleasant, and very helpful answering questions. Then magic happened. Phil AJ and Lisa answered every question fitted and sold me a pair of frames that was perfect. They really went out of their way to make sure I was comfortable, happy and well satisfied. It's very rare that I write a review, especially in the parking lot of a store I just visited. But I am that impressed and wanted to give them the recognition they deserved. Thank you DiNapoli. I saw a sign in the store that said celebrating 80 years. Now I know why.

PICK UP THE PHONE!!! I HAVE CALLED 10 DIFFERENT TIMES ON 10 DIFFERENT DAYS OVER MONTHS AND NO ONE…read moreHAS EVER PICKED UP THE PHONE. So I make an appointment online only to find out that I can't meet with the doctor because it must be the virtual doctor for a follow up. Really? No one else can just make sure the lenses fit, which they do. Instead I get a lecture about how I should call and schedule an appointment because then they can let me know when I should come in. Well OK THEN PICK UP THE PHONE!! I will never go back. AND THE PLACE IS FILTHY. The customer bathroom is worse than any truck stop/portapotty. And this is supposed to be a place that people get their eyes examined and put contacts in? Disgusting.

The staff and doctors here and friendly, helpful and professional. They go above and beyond! I've…read morebeen using this location for years and they've always been good to me.

Gave a very thorough eye exam. Explained what my eye exam showed. Friendly service, Dr. Vaughn as…read morewell as each of the receptionists. Limited hours at this office so must plan ahead.

I've been going here probably for three-ish years and it's honestly the best eye exam I've ever…read morehad. I've had glasses for 15+ years and I've had lasik so I've been to many eye doctors.

They were wonderful with my daughter and her husband. Dr Weaver took care of another acquaintance…read morewith a retinal issue and did a wonderful job. I was there and everything was very professinnal.

First time visit today for an eye exam. Everyone was so nice. Starting at check in, the doctor and…read morethe woman that helped me pick out my glasses. I've already referred my friends. So happy I read their reviews and decided to give them a try. I found my new eye care home.

My wife and I have been going to Dr. Kessler for years and she and her office are very professional…read moreand accommodating. Could not be better.

nasty office staff including medical personnel .. they are weird about appointment cancellations…read moreand changes to appointments. they change your appointment and do not tell you then make you wait an hour and a half to punish you for coming in late.. I got a stomach virus and had to cancel an appointment and reschedule.. they took this personally and made me wait an hour and a half .. one thing the front desk horrible woman told me is Dr Kessler does not take or like credit cards and charges one hundred fifty dollars if you use a credit card.. I was told by the front desk Dr Kessler is strange over her office policies .. Beware .. staff has no respect for you

I am so happy with Dr Maureen Sienko and all the staff at this office. Relaxed, friendly, patient…read morestaff - such a good vibe to this branch of Di Napoli! I felt listened to and seen. And this is not the usual for any middle aged woman dealing with the medical industry. It turns out I have cataracts to deal with and they were awesome at explaining what would be done and made a referral for me to a cataract doctor.

My wife and I spent several hundred dollars on glasses in 2023. I stopped by the store with my…read morereading glasses because the coating is peeling off. I was told by the receptionist that there was nothing they could do for me. I would not recommend doing business with these people, eyesight is far to precious.