Very clean. Nice people. Safe. I like that it's got heat year round so things don't freeze and thaw.read more

If you need to store your things this is the place to go. I left my entire household at Store It…read moreIndy in a temperature controlled unit for a year and everything from antiques to upholstered furniture was in perfect condition when I returned. The people are wonderful. The building is clean, well lit, and pleasant. I can't say enough good things about Store It Indy.

Your typical storage facility. The prices are fair. If you clear out your unit early, they will…read morecredit you for the time remaining in the month...which is simply awesome. Nice people. Good experience. Would recommend.

Kai was great setting me up on last minute storage issue Thanks!! Atmosphere was friendly clean and…read morepatient.

Don't go here for storage, Its a heartless service that will leave you feeling absolutely…read more heartbroken and devastated. And also too expensive, especially on stupid late fees that make no sense to continuously keep adding to the bill. Actually expecting you to pay it off completely, before you can recover anything. They don't tell you when your very personal things are up for auction til the last minute, actually expecting you to magically pull money out of your butt to save it before it gets sold. They all always seem to have nasty attitudes when discussing extensions for the unit, when you're low on cash. It's clearly been hard to maintain work with the virus going on, you would think they would at least lower the price. Make it just half off til the economy and things get better. So as for you won't potentially lose diplomas, multiple work uniforms, family heirlooms, pictures and even identity thieving information. I'm honestly completely devastated, to the point of extreme depression. As if times aren't hard or bad enough as it is, especially after losing family members. This was by far the worst thing that could happen. Literally 20 years and plus of unrecoverable or irreplaceable items lost. I will forever lastingly be affected by this for as long as I live, it is truly like losing all family members in 2020 and reopening the wounds from members prior to this. I officially have no more memorabilia of said past family members. I just wish that there was a way to possibly retrieve the all personal items, from the auction buyers. So you aren't at a complete lost. I seriously may need therapy for this,  being since it has made my anxiety and depression even worse than before, even after the virus started. There really should be a law that you can at least get that kind personal things back, especially since the buyers will technically have or get no value for it. I really hope this saves and helps someone else from making the horrible decision of attempted storage saving at this facility, while you're in between moving from place to place.Don't go here for storage, Its a heartless service that will leave you feeling absolutely  heartbroken and devastated. And also too expensive, especially on stupid late fees that make no sense to continuously keep adding to the bill. Actually expecting you to pay it off completely, before you can recover anything. They don't tell you when your very personal things are up for auction til the last minute, actually expecting you to magically pull money out of your butt to save it before it gets sold. They all always seem to have nasty attitudes when discussing extensions for the unit, when you're low on cash. It's clearly been hard to maintain work with the virus going on, you would think they would at least lower the price. Make it just half off til the economy and things get better. So as for you won't potentially lose diplomas, multiple work uniforms, family heirlooms, pictures and even identity thieving information. I'm honestly completely devastated, to the point of extreme depression. As if times aren't hard or bad enough as it is, especially after losing family members. This was by far the worst thing that could happen. Literally 20 years and plus of unrecoverable or irreplaceable items lost. I will forever lastingly be affected by this for as long as I live, it is truly like losing all family members in 2020 and reopening the wounds from members prior to this. I officially have no more memorabilia of said past family members. I just wish that there was a way to possibly retrieve the all personal items, from the auction buyers. So you aren't at a complete lost. I seriously may need therapy for this,  being since it has made my anxiety and depression even worse than before, even after the virus started. There really should be a law that you can at least get that kind personal things back, especially since the buyers will technically have or get no value for it. I really hope this saves and helps someone else from making the horrible decision of attempted storage saving at this facility, while you're in between moving from place to place.

I had my items there for almost 2 years due to downsizing. They went up in price and they don't…read morerespond to calls or emails in a timely manner. I had an outside unit for the door is hard to open and it doesn't open all the way because it's a rolled door. When you load and unload you have to duck. Never had any rodent problems but the inconvenience of the door and them not answering emails or calls was frustrating. They emailed us about the rent going up without any warning. Also that there would no longer be a light outside each door. Good luck with seeing someone's the desk. I can count on one hand how many times someone had been in the office. You also have to buy your own lock and they charge for a monthly "protection" plan. You also have to give 3 month notice to vacate. I sent a letter and called, no response.

Was a Painless experience. The got is taken care of very quickly and was exactly the space we…read moreneeded. will be using again if i need storage

I have had my stuff in storage here for just about a year and a half and they have raised my rent…read moretwice by a total of nearly $50 per month. They have me by the balls and they know it. Very displeased with this. I've now learned that I need to find out ahead of time if I'm going to get progressively raped by a storage company. Find out ahead of time how much a storage facility is going to raise your rent before you rent.

Keith and Linda are very nice folks to deal with. Next time I need extra storage space I will…read morecontact them.

Nice dealt with a customer who was selling items out of the storage I really appreciate the…read morelocation and the whereabouts easy to get in and out without any hassle

So no kidding.... we got about 8" of snow. I drive a plow truck myself... I pay $160/month for a…read moreunit that is now plowed in... and that was after it took quite some time to get a contractor out there to push...

Very clean easy to get in and out. 24 hour service, very friendly and easy to work with. Great…read moreprices!!!!

Don't store your stuff here unless you're looking for a very expensive way to get rid of it. Stored…read moresome furniture here for a month while moving and all the stuff near the outside wall was ruined by mold. After taking a closer look at the far wall I found a gap between the floor and the wall where I could see the grass outside. When I asked the office about it they said that they weren't liable so they weren't going to do anything. Oh, and did I mention that while I was renting the space it was highly suggested by the office worker that we did not need to get renters insurance? Yeah, that happened. So at the end of the day, I paid good ol' Aunt Betty a large some of money to ruin some rather expensive furniture and they had to pay more money for more furniture. Then again, I suppose if you're looking to buy new furniture you could always rent one of the units and actually get the renters insurance, that way your stuff gets ruined and insurance buys you new stuff. Otherwise, it would be cheaper to just throw your stuff away and buy new stuff.

Since the new owners took over in 2019, the facility has been improved and expanded. Top Shelf…read moreStorage is now a secure, modern, and well-kept place to store your belongings. There is also an on-sight manager (Robin) who is very helpful and they don't raise their rates multiple times a year like others.

We have been costumers for 3 years. Recently, within the last couple of yeasr, the business was…read moresold to a new owner. We have not been happy with the costumer service since this change in ownership. We store our camper there. Our camper has been in the shop for the last few weeks, and we go to store our camper last evening and our spot has been taken. We are up to date on our monthly rent too. We call the older gentlemen that owns the storage lot to explain that someone else is in our spot. He hangs up on my husband. My husband calls back, and the older gentleman says my husband is giving him lip. My husband was being very nice about the whole situation. After this call we look up some reviews about Top Shelf storage on others sites, and there has been some assult issues with the older gentleman. We decide to go get our camper that night, and find a new place to store it.