Lynnhaven boatel has a monopoly on dry boat storage in this area and they know it. Their fees are outrageous and they raise their rates almost monthly, and you are contractually liable to pay, no matter how high they get. The owner is an out and out little a**hole, and treats his customers like garbage. Frankly, I would rather just not have a boat at all than deal with these people. read more

Honestly, the vibe here was off. Instead of focusing on boats and taking care of their customers, the staff seemed more interested in watching people and reporting back to the manager. It felt like they were in the spying business, not the boating one. Kind of makes you think maybe guests should bring their own dash cams just to capture how over-the-top some of the workers act. It's a shame--this place could be great if they spent more time on customer service and less on playing watchdog. read more

These folks are professional and work Hard to service your boat correctly for years of service. We are very satisfied with everything they have done for us over many-many years and multiple boats:) if you want your service done right the first time, this is where you bring it! read more

Lynnhaven Marine-Boatel - 25 Carolina Classic - Boating Near Me - Virginia Beach, Virginia

Terrific Customer Service. Kimberly answered my questions and provided all the information needed to get me in a storage slip. At the time no inside storage slips in the Boat Motel were available, Kimberly put me on a waiting list and within 3 months, my boat was being stored inside of Boat Motel. Excellent follow up in getting my boat stored inside without me having to remind them read more

Fair and equitable negotiations when considering a new boat purchase. Customer comes first.

If I could give it -2, I would. It's gotten SO bad... terrible customer service, poor upkeep of docks and parking, hours are awful, and the owner knows he's the only marina around here! It's so bad that we dread going there to use our own boat! read more

Was buying a new boat ,This place is a rip off,tried to add over $6000 for dealer prep and freight and was only going to give mesome salt wash for that,found a place called Perfomance Boats on the other side of Richmond only charged $1200 for dealer prep and freight, gave me a $1000 boat cover,4 fenders,anchor dock lines,4 life vests,and a throwable floatation device all included in that $1200,it came time for the 10 hour service and Lynnhaven Marine wanted to charge me over $1000 ti do that,called the place I bought it from and they told me under $400,if you have more money than you have sense this might be the place for you,but if you don't like throwing away money and getting ripped off stay away from here. read more

I needed to replace the anchor winch on my 29 ft. searay and brought it to the boatel with a request that they use a rebuilt one from the Good company since the original one from this firm had worked well for over 10 years. They installed the winch and associated parts for a part cost of $1200 plus a markup of $800. They also will get an additional $150 core rebate from the Good Co. The labor charge was high as well. When I complained about the $800 part markup the service manager said it was standard and refused to decrease it. I was not told in advance of this policy and would not have agreed to it. I'll never do business with this company again. read more

My husband spent 3 grand on a motor from this place and we had problems with it only after a couple times of using it on our boat. It has a 3 year warranty on it so he took it to get it repaired and also an oil change in which was another $300. In disbelief, we found out the Marine was broken into and our motor was stolen. It was stolen yesterday on my husband's Birthday! I thought my husband was joking with me when he told me this, today. They have told us that they aren't liable and still want us to pay $300 for the oil change on a motor that isn't even there because it's been stolen!! How are they not liable? Never in a million years did we think the motor would get stolen and to top it off, tell us we need to pay $300 for something we no longer can attain because it's been stolen!?? We are looking into legal help to take legal action. read more

Checked online for hours. Posted Launch Hours 8am-6:00pm arrived at 5:35 and was told they stop launching at 5:30. Not posted anywhere and young lady at the desk was very unprofessional I have never seen anything like this. No regard at all for an entire family that has arrived and has people meeting us for a night out.. we ended up with two girls that were crushed and so upset. read more

Lynnhaven Marine-Boatel - Boating Near Me - Virginia Beach, Virginia

These guys are great and I highly recommend them for parts and service. They took care of the drive gear bearings for my Alpha drive and the turn around was one day. I really appreciate the work they did. Signed, the Zig Zag guy... read more

Lynnhaven Marine provided terrible service and did not want to work on my boat because I didn't buy it from them. I was unable to buy the boat from them as they didn't have one in stock and were unable to get one. When they finally took my boat in for service, they kept it for six months and were still unable to diagnose the issue. Although it was under factory warranty, they still charged me for warranty work. They even ran a forklift into my boat and didn't tell me about it until I noticed the damage. They then admitted to it. I would never go back to this place, as they have terrible customer service and are incompetent, unprofessional, dishonest and rude. Don't make the same mistake I did. read more

The older of the two dry storage marina operations in Va Beach, Lynnhaven Marine's Botel is located on Long Creek, on one side of the Great Neck Rd bridge. The dry storage facility is able to store and handle power boats up to about 45', although the preponderance of boats stored here are under 30'. Due to its location close to the Lynnhaven Inlet and the mouth of the Chesapeake Bay, a goodly number of customers storing their boats here are fisherman --- it's maybe a 20 minute ride (no wake, most of the way) to the Lesner Bridge, and the Bay. About a fifteen minute ride the other way down Long Creek will put you into Broad Bay, a great spot for cruising and water skiing. Lynnhaven's boat handling operations and operators here run the place like a well-oiled machine, which makes using your dry-stored boat as easy as if you kept it stored in the water. Their hours of operation vary with the seasons, and in the height of summer their hours are such that it's never any problem to have your boat put in the water. But hours get a little shorter in the off-seasons, and occasionally it's been difficult to schedule a drop-in in early Spring of late Fall. But, with a little foresight, it's always worked out. This facility is also headquarters for Lynnhaven Marine's boat service operations, as well as much of their fishing boat sales operations. There is a bait and tackle shop, and a small snack shop, located here as well, so it's a one-stop-shop if you're headed out fishing. Even though it's the oldest of the Beach dry storage operations, it seems to be the best run, and, at least to the local fisherman, certainly the friendliest. read more

Wish I could give them negative stars. Engine alarmed first time taking boat out. Called and told to 'top off transmission oil'. I did and next time out same problem. Called again and was told I had to bring it to them otherwise pay out of pocket. They were 8 hour drive away and because of a military deployment I couldn't and left it at my parents in Florida. Following year I brought it in and was told the motor was cracked since it 'wasn't winterized.' Problem predated winter and was never in freezing temp. Was told they contacted the manufacturer and would not be covered. After attempting to overcharge me for redundant parts and services I got my boat back. ie. Bench testing things that had nothing to do with the problem like the starter. Charged excess storage fees when they were not available for call backs to say it was ready. I also told them when I brought it in I would have to be given warning when it was done to take time off of work given the distance. Was told no problem. They took 6 months to fix but I'm not there in after a day to pick it up, I get charged storage fees after a $13000 repair? Fast forward to this year, had a leaking seal that should be covered on a new motor but since Lynnhaven never notified manufacturer of origin problem and that a new motor went in, the warranty is based on original engine and nothing is covered. How is that possible if they supposedly contacted the manufacturer with original problem?? Stay away. Go anywhere else. Only positive review is obviously old and by staff that reads like a brochure. read more

I've owned boats for many years and have always found Lynnhaven Marine to be a great place to do business. The staff is always helpful, knowledgeable and eager to help. read more

Absolutely terrible customer service. Lindsey the so called manager is extremely rude and condescending. Would not give owners name..email..or anything so that I could voice my concerns about her attitude. My boat was in their for repairs for months...and was eventually deemed totaled by the insurance company. My first phone call I received directly from her was to tell me rudely that my spouse hadn't responded to their emails and that I owed thousands of dollars in storage fees. This boat is in my name and my property yet I was never contacted before this. Seems it is an insurance misunderstanding at this point but her treatment was terrible. I will update at a later date when this sorted out. Most likely after dealing with someone other than this arrogant woman. read more

We went there willing to pay what was necessary to dock and was told by two sweet dock hands we were good. Upon leaving had a total rude jerk rip into us saying he would confiscate our boat and it would cost us $200.00. To park there and we were never welcome again. No offer to pay, or listening, just a man with small parts trying to feel big. So when we trade in the over 100k boat for a yacht he can kiss our ass! read more

My family had the best experience purchasing our new boat through Lynnhaven Marine. We were able to take the boat out on the water before we bought it, just to make sure we, especially the kids, liked it! Lynnhaven taught us how to drive it and dock it. Also, we attended a free safety boating course they offered us! All of our experiences with Lynnhaven Marine have great. Their service has been the best I have ever experienced. We enjoyed our experience's so much, we even store our boat in their Boatel now! Great job Lynnhaven Marine. We love our new boat! read more

Lynnhaven Marine-Boatel - Boating Near Me - Virginia Beach, Virginia

I took my running Seapro-180 w/evinrude 88 motor in for check up of minor oil leak in lower unit. After two visits and $2000, my motor doesn't run at all. For both repair jobs, I had to call for update on repairs after no communications in two weeks. I accept blame for returning a second time and for not pursuing legal action. If anyone knows a reliable outboard motor repair shop in Hampton Roads, please share. read more

Unfortunately, I didn't feel like I could trust the service department. They came up with an expensive repair that was not a problem when I brought it in. Despite hearing similar stories, I decided to try and have them do some minor repairs and they came back with issues that were not problems when the boat was dropped off. From defective batteries that they ran down and obviously didn't test to motors that they said had shorted out in the 1 day that I had left it there and needed replacement. Wish I could have relied on them as I had had good experience with the sales department and the boatel teams. UPDATE: I did get a call from someone at Lynnhaven Marine and after looking into the issue they had the mechanic contact me. He told me that there was a miscommunication and that the battery and motors were fine. So they did correct the error but I am not sure that it would have happened if I hadn't posted. I will update again if changes. read more

I was a customer for over 10 years and they terminated my pre-paid lease because I showed my boat to a potential buyer. The termination letter that I received states that I was warned several times but that is not true. I did not know that showing by boat to a potential buyer was prohibited and after I was told on 3/2/19 I did not do it again. (apparently the lease agreement states this but I did not know). Over the ten + years that I was a customer I had 2 incidents of damage that they caused and they took care of the damage. My boat was covered in bird feces many times while stored there and they would clean that if I asked them to. There are a few great people that work there...Brandon and the guy with the dark hair and beard are 2 of them...however they have a monopoly and the leadership acts like it. Expect for fees to rise over time and be careful with the service dept. I spent around $50k with them and I got blindsided with a termination letter and never felt appreciated as a customer. read more

This place is simply the best, easy to work with them and find exactly what you are looking for. Boat sales, and great service... and if you are interested they have a primo location to store and launch your boat from. read more