We have bought two Minis from Towne Mini and the purchase experiences for both were wonderful…read more Time's have changed, apparently. With financing secured and a deposit placed on the vehicle we planned to purchase, we headed to the "new" Mini of Buffalo (West Herr BMW) to have our trade appraised with high hopes that this purchase would be as smooth as the previous two. We left disappointed. The original trade-in offer they made us -- at roughly $7,000 below what other dealerships had already offered -- was insulting. We sat for over an hour and a half while they crunched numbers. After that time, a second offer came back, following a somewhat condescending explanation of how the market works that we did not need. Still below what we were being offered other places. We were a "no." Feeling insulted and frustrated at the time we wasted (we both took time off from work to make the appointment), we made the tough decision to move on. We asked for our deposit back and were taken to cashier. She literally told us, and the sales manager we had been working with, that we would have to wait while she finished something else. Not a "hello." Not "how are you doing today?" Just a "I have to do this first" with a shush finger in the air. So, we were left waiting again. After about 15 minutes, she tells us that there's nothing she can do. It would have to wait until the next day. We still have not heard back on getting the deposit. The experience at Mini of Buffalo was awful. That said, our sales manager is someone we have worked with in the past. His enthusiasm and knowledge of the Mini brand is unmatched. He seemed as disappointed as we were. And, frankly, he deserves far better. The Mini brand deserves far better.

I can't say enough good things about the team at Towne MINI…read more I was not in the market for a car but I found one on their lot just driving by and 3 days later, it was mine. The sales team is friendly without being overbearing and they aren't the least bit pushy. I didn't feel like I was cornered into agreeing to terms that didn't work for me and they were honest about their pricing, which was great. I never thought I'd be a "MINIac", but here I am, sucked into the culture and happily. Getting my MINI through Towne has been a real treat and has allowed me to meet some new and wonderful friends who are just as enthusiastic about their car. Towne supports the group with events throughout WNY (picnics, rallys, Christmas parties, and a lot of philanthropy as well). If you're interested in a MINI, go see the team at Towne.

Who is the brainless turd who decided that mixing steel nuts, steel lugs and Alloy rims on a…read morevehicle would be a great idea ?? Add onto that the idea that putting a pretty yet flimsy chromed cap onto those lug nuts works fine until the cap loosens from the nut, therefore changing the size socket or lug wrench needed to remove it. I just needed a mechanic to work over an hour and a half to remove and replace not only the nuts but the studs also for three of five lug nuts on my wife's Cherokee. My other option was to tighten the two that I had managed to loosen, and skip doing the brake pads on that side until our return from Florida. The thing is ...... those rims had new tires mounted less than two months ago and should never have been that difficult to remove in such a short time. Fortunately I had a mechanic who refused to be beaten and he had tools that I didn't, along with the experience to make the difference. . . . Beach's Automotive, New Rd. Leicester,NY was my savior today.....585-382-3305. . . . They have done other work for me and I recommend them wholeheartedly. . . . Thank You Mike Beach !!

Great cars and a great place to get your next car. I've purchased new cars and I have purchased…read moreused cars from Auto Place Infiniti and have been happy every time. The sales staff is excellent; also, we have found the service to be second to none. If you are interested in a new or used infiniti, i recommend that you shop here.

Always there for you when you reliable and affordable auto repair. They have been working on and…read morefixing any issues with my vehicles.

I highly recommend this dealership. We have purchased many vehicles from them over the years. No…read morehassle purchases, no game playing. It's always a quick and painless experience. We also bring our vehicles here for service. The service department is fantastic, and we never have to wait long. 10/10!! Don't go anywhere else.

this by far has been the best car buying experience. I highly recommend Cory, he went above and…read morebeyond for me and answered all my questions. I never thought buying close to home would be an option, but was the best decision I've made. Hope to continue my wonderful experience with Upstate.

Every time I call it goes to voicemail and that's not how a new car dealership is supposed to beread more

I had a great experience here over two years ago. Got my factory warranty honored here with $0 out…read moreof pocket. Ordered a touch up paint from the factory. I am puzzled why they closed down since this was one of the two Mitsubishi Dealerships in Buffalo. Now the closest ones are in Rochester, N.Y.

One star is too good for this place. My car was taken to this place at the request of Cory's Auto,…read morewhich is another story, and the place is a wreck. You don't go into an auto place expecting it to be orderly, but this place is sloppy, dirty and mismanaged. They are slow to complete work and are very expensive. I have never seen Ken so they could have some kids from a training class work on car. My car has been back 3 times for transmission issues and have been there for a minimum of 2 weeks per time. Steer clear from this place.

I have nothing good to say except....SKETCHY!!! Weird place, weird front desk lady. Reminds me of a…read morehorror movie setting. About a year ago my dealership took my car there for transmission work. ken took my transmission out, put in a box, THEN called me to tell me that it was going to be $1800. Since then (10 months later) my transmission still leaks and doesn't shift properly. I've taken it back twice....finally got my car back today and I'm not very confident that my car will continue to run. Don't trust them. Weird, just weird.