The staff here is incredibly. My dogs see Dr. Springer for their annual checkups and we…read more(unfortunately) have also had to make a few emergency visits, so it is great that it is 24-hours. The staff is always super helpful and friendly to work with for admin purposes (scheduling, billing, etc.). If I ever have a question if I should bring my dogs in for something, the staff is very responsive to emails and phone calls. This came in handy the other day when my dog had a bump/bite on her belly. I emailed the office, unsure if it was something that needed immediate treatment, and got a quick response back letting us know it could be monitored from home. I appreciate that the standard response wasn't that we needed to come in. Some places make you come in no matter what, but it is helpful to have a vet that ease our concerns so we don't spend extra money for non-emergency appointments over small things. It really eases my anxiety as a dog mom knowing I have the Orchard Park Veterinary Medical Center nearby who will take care of my dogs in any situation.

Our dog died after taking her there for an emergency situation. They were unable to do the…read morenecessary test because the 2 people that did the tests that were needed to find out what issue was weren't there and there was no one else to perform the tests. If you go there I wish you and your pet luck that they will be able to help. How can you refer to your clinic as an emergency hospital when they my or may not have the necessary staff that your pet may need?? Then, when I asked to have an autopsy on our dog a few hours later after she had died, they said it wasn't possible because her body was already frozen. I found out from two other Vets that was ridiculous and you just let the body thaw. I believe they didn't want us to find out that they were responsible for our dogs death. That place is a joke by calling the place an emergency veterinary clinic. I wouldn't recommend that place to my worst enemy! DO NOT TAKE YOUR SICK OR INJURED PET THERE

second time entrusting my baby here and they did not disappoint. AGAIN. Great place, cat seemed…read moreso happy. it's clean, it's new and well attended by the owners. Would definitely recommend

First time boarding my kitty. We were on the 11 day cruise. I don't think my cat missed me. They…read morespoiled her. I absolutely recommend kitten around my kitty was that stressed at all . When I get my cat home, I think she was looking for the staff. She kind of couldn't believe she was home. I think she missed the staff. It only took about a day for her to get back to her daily routine. Happy to be home, but she was looking for her new friends, what a wonderful job. You could actually tell they were cat people they played classical music for the kitties to relax by. It was so cozy I wanted to stay I have boarded animals before for shorter periods of time. They have always ended up being freaked out, but not this time, she was absolutely relaxed. I think she's looking forward to her seeing her friends again not so soon maybe next year. If I could give them more stars, I would...

I've had the misfortune of saying goodbye to two other dogs prior to using Pet Passages. They made…read morethis difficult experience so comforting. I can see the care they put into taking care of my dog's cremation. I've included a picture of the beautiful urn they gave us for my dog, Canela. They also gave us a paw print and a nose print as well as seeds in the shape of a heart that we can plant later in Canela's memory. I'm honestly blown away

Thank you so much for the beautiful job memorializing my dog Coby. I love the print of his paw and…read morehis nose along with the card and sweet poem. He came back to me beautifully wrapped with his name engraved on the quality box. It was worth every penny to have him cremated in such a dignified way. I totally recommend Pet Passages when it is time for your fur baby to cross the rainbow bridge.

We have a rescue dog with some significant behavioral issues from prior abuse and neglect. After…read morebeing turned away by the very rescue group we adopted her from, and a very negative consultation from one trainer, we found Michael which was a true blessing. Our dog Olive completed a board and train with Michael in his home. This has made such huge difference in the issues she was having. We now have a great foundation and the tools to build upon her success. We would 100% recommend his training services, and we plan on using his amazing new boarding services as well.

Mike was very professional and attentive when it came to communicating. While on my week and a half…read morevacation Mike sent photos and video of my 12 year old American Eskimo. He treated him as if he was one of his own. Milo has some health issues and Mike made me feel very comfortable knowing he was in good hands. When we picked up Milo I honestly don't think Milo was to come home with us, that's how much he loved Mike. Anytime I go away for a long period of time I will definitely make the 2 hour drive to have Mike watch my pup. Highly recommend!!!

Billone is a fantastic company to work with! Friendly, knowledgeable, experienced, and efficient…read more Teresa is a fun and friendly person to work with and we've so far had two dogs on DogWatch. The system itself is robust enough to work with our very "robust" standard-sized Goldendoodle. I highly recommend DogWatch by Billone!

beware of them they just put the wire in I thought they would do a good job with all the good…read morereviews. so I left come back home latter they did a shabby job a week latter the dog dug up the wires going into house the wires were exposed last time invincible fence had a tube covering the wire rotected they just left withat they left wire exposed lus there were breaks in the line had to hire someone to fix that ive had sport dog for years and works great just do the ground wire get sport dog made by invincible fence and save a lot of money my dogs have never got out since I fixed there shabby work

They steal people's pets and lie to people and have no compassion. Someone brought in my well taken…read morecare of pet who wasn't the owner and they said ok. When I called they said they didn't have my pet. I gave them my phone number just incase and when he was brought him, by someone who had no permission to, they purposely chose not to call me. They then said to me and the co-owner we're not permitted to have him returned to us. They also lied and said the co-owner went into Lollypop yelling and cussing. This is a lie because Manuel has never been to Lollypop Farm. This just proves what I've been saying to Manuel for years; there are no decent White people in Rochester This means if you're in a bad marriage or whatever and your violent ex drops of your beloved pet as revenge they're not giving it back cos they sure didn't care to bother letting me know or returning our pet to us when he was illegally brought in May they all suffer from stage 4 cancer and may this facility be shut down, and trust me read all the 1 star reviews. Also, I assist police departments on solving cold case homicides. I said to a homicide detective in another region of NY I'll never never assist on cold cases in Rochester because Fairport, NY police work for Lollypop Farm and well, yeah this and other 1 star reviews explains all you need to know

What an amazing place! They are expanding and I can't wait to see what's coming next. Super…read moreclean, wonderful people who are helpful and so caring with the animals. There are bunnies, mice, guinea pigs, dogs, kittens, cats and more up for adoption. There is a nice open space with merchandise for sale to support the humane society too. Very well laid out, with sign age and even prints on the floor to follow to the areas. There is also an outdoor farm with horses that is really cool. You can even hike a trail nearby and there is a playground next door.

We've been taking our dog here for years when we travel and I've never had any issues. It is on the…read morepricey side for dog boarding, but I know that he gets treats and playtime with other dogs so good to know he's not just sitting in a kennel all day.

The pet boarding seems nice but very overpriced. Paid over $100 for an overnight stay for our…read moredog. The pricing was not explained that well. When we picked up our dog we found out that the package that they require you to add on they charge an additional $20 per day to let your dog out of the kennel area. Will never go back again.

Kitten I adopted was sick with an upper respiratory infection and Giardia, both of which the owner…read moreclaimed she knew nothing about. 5 months later kitten is still testing positive for Giardia - it is very hard to eradicate and it has been months of diarrhea and foul smelling poo, and snots everywhere from the URI. I have documentation from my vet for the URI and Giardia tests. I also never received the CFA pedigree papers which the contract says will be provided. Buyer beware.

From the owner: Oriental shorthair cat and kitten breeder located in Upstate New York just outside of Rochester…read more Where our cats are raised as family in our country farm home.