So for positives- great beach location good depth for kids, and lobby redesign looks great. Location is close to all activity to town. Cleaning staff also did a great job keeping room and hotel clean. Negatives- was switched to a non ocean front room and told ocean front was only based on availability. Well change my rate then- they wouldn't and when I asked to speak to manager said they are at a different resort- typical run around. Food was not good at all for inclusive resorts in this range- never bacon in morning mainly carbs or creative left overs. Also no shelf on shower for toiletries or hangers or dresser for clothes. I loved the island but Mia not so much - check trip advisor for more reviews. Also beware of the construction noise during the day- there was literally a jackhammer and large concrete drill outside our terrace. read more

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Resort was pretty and staff very help. You will not be disappointed with your choice to stay here. Very relaxing atmosphere and felt safe. Rooms are very clean and cute. read more

Mía Reef - Pulling up to resort - Resorts Near Me - Isla Mujeres, ROO

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I can't say enough good things about our stay here! Mia Reef is on its own island, so it's completely surrounded by the beautiful carribean water. They have 4 places to eat-the grill (hamburgers/skewers), the cevicheria (ceviche, tostadas, seafood tacos, etc), the buffet (its adequate and they do change it up every night), and finally the formal restaurant which we never ended up going to. The cevicheria was our favorite. Check the schedules because they're all open different days and times. All the food is located very close to the beach and the waiters are constantly serving you drinks. Just give them a dollar or two every time they bring you one. They are awesome guys, especially Henry!!Drinks are good-and strong. The room we had was spacious, clean and was as close to the water as we could get. We watched the sunrise from our balcony every morning and watched the sun set from the beach every night. They have different themes each night-don't miss the Carribean Night where they grill huge shrimp and marinated steak right on the beach. I'm not a pool person but it was nice and clean and had a swim up bar. If you're looking for fishing trips or snorkeling, book with Island Adventures or Keen M. Rent a golf cart for $50 and see the island if you want to explore. We really really enjoyed this resort-more than any other one I've been to in Mexico by far. Can't wait to go back and didn't want to leave!! One warning-watch your step. There are needless step downs everywhere. The scariest was right as you enter your room-you can EASILY fall bc you would expect it there! read more

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Oh my God... where to begin on this one... this place just kills it on so many levels! Wifey and I saw Mia online and thought wow, it looks too good to be true and you know what they say about that... well, THEY are wrong. We had just the most incredible time teetering between perfect and paradise. I have to admit I wasn't too impressed with the check in and then after realizing I was being an ugly American and got over myself it was all good. The free top shelf margs didn't hurt either (until the next morning) but that's another story. Food was tantalizing all day long with an awesome breakfast bar that had things I'd never eat unless I was hung over so needless to say I tried it all!!! And just in case you didn't get enough serendipitous breakfast bits, the taco bar opens and then you can stuff your face with incredible fish or shrimp tacos. THEN if you still have the desire to fill your Walmart belly there's a fantastic dinner buffet that has Mexican bull (the ones that were slaughtered at the ring) just kidding... a nice variety of anything and everything. Finally, the ONLY negative thing about our entire stay were the inconsiderate guests who consistently let their doors slam all day and night... too much trouble to hold the handle and close them I guess. Oh, and then there was the snorkeling... read more

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This was by far a terrible experience, After calling many times to ensure that there was a wheel chair available room we came to what would be like the worst experience ever! When I called (4 times) prior to our arrival we where told that yes there was a room with a bathroom that was wheelchair accessible and that our booking was okay. Big surprise when we arrived Adrian ( with a condescending attitude ) told me that a wheel chair accessible room would need an upgrade and a extra 30 dollars per day charge. This would have been okay if I was told that when I called the 4 times prior to my arrival. This is not acceptable and they should just not level the hotel as wheel chair accessible. The only good thing about this "5" star resort is the beach, which you can experience ANYWHERE in the island. Do not recommend, period. Ps the only reason we got our money back is because we call our travel agency, they told us that it was the Hotels fault and that it was unacceptable. read more

Mía Reef - Terrible customer service - Resorts Near Me - Isla Mujeres, ROO

We loved this resort. A little on the smaller side, but did not disappoint. Let me just say, we travel quite frequently to all inclusive resorts and this beach was by far the best. Beautiful soft sand and clear water. We stayed in a villa which was large and had a view of King's Bath. The food was good too. We rented a golf cart and toured the island. read more

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Be aware of their cancellation policy. With the world wide situation at this point aka Pandemia. This hotel refuse to refund for cancellations. I had to cancel in another resort for similar situation few months ago and didn't have any problems either with the airlines. Of course they are willing to reschedule but that is not what I want to do since we don't even know when we will be able to travel again. I am a physician so there is limit to the time I can take away. Needless to say that I am very disappointed I had booked. read more

This post is in regards to management and whoever is in charge of reservations at this hotel. Unfortunately due to covid I couldn't make it to my trip. Tested positive and was given my results 3 days before my reservations. Since I booked with Expedia they told me they would reach out to the hotel to cancel and help me get a refund since it's health related. Expedia wasn't able to get in contact with the hotel so I gave them a called myself and was told I couldn't cancel my own reservations because I booked with Expedia. They informed me that expedia needed to email the hotel to cancel my reservations and include a photo of my covid results. Expedia did that and the hotel never responded. I called on Saturday the day of my reservations and just got the run around by several people. Got transferred, and hung up on a couple times. I emailed the hotel myself and got no response. It is now Monday and neither Expedia or myself have gotten a response from this hotel. Horrible customer service. Also unprofessional and poorly trained staff. read more

Mia Reef is stunning. The hotel staff is amazing. It's off the main island, with access via a wooden bridge, a pool of clear water about the width of a football field separating them. It is peaceful and not overcrowded. At night, my friend and I would lay on the bed swings by the ocean. No one bothered us. The drinks and food are delicious. There was a small buffet set up with a chef cooking on a grill/griddle for specialty entrees. There was a dessert bar and also one with fresh juices to drink. Fresh fruits were always available and also specialty sandwiches for snacks. The main island is more crowded and most tourists rented golf carts for transportation to get to the other end of the island. There is some litter there. And every once in a while, a foul smell penetrated the air. But never at Mia Reef. read more

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This resort was amazing! The staff was friendly. The beach was divine. The food was always tasty. We spent 5 days there and would have gladly stayed more. read more

Mía Reef - Best beach on the island is on this resort! - Resorts Near Me - Isla Mujeres, ROO

This is not a 5 stars hotel. My husband and I on our honeymoon for 3 weeks in Mexico this is our last part of the trip. This hotel it's the worst I have ever been in my life! Disrespectful! My money it's not worth anything (the guy from the front desk said in a different word)- I paid 400$ for a night (luckily we booked only for 2 nights) and we got a 6 motel room! Old, 1 size queen bed, tiny restroom. I don't how they got 5 stars!? They told me it's my problem I booked with Expedia and not directly from their website. The food it's ... we'll not great..And I'm very nice by telling that. When we just got here after 3 hours getting here from Cozumel they start to do like a "2nd hand car" speech. We were hungry and tired and the guy want us to buy all there packages or to come day after at 9 am for 90min speech so they can sell their membership and then he can get us some packages for free.. come on I'm on vacation let us be free! *they upgrade us to a vila(again this is not a 5star hotel room) We didn't have how water to take a shower only warm water. I'm sorry I didn't take a pic of the room so you will understand. read more

Stayed here in June. It rained every single day we were there but everything was perfect! We upgraded our room to the honey moon suit and boy was it the best. We had a jacuzzi on our balcony facing the ocean. Everything was super clean. The food is amazing and the staff are all nice and have friendly personality's. They helped us get a cab to one of our excursions. It was super cheep. The island itself is super safe. We biked most of it in one day and everyone was nice. There was a pretty cool bar in town that had swings as chairs. Drinks were cheap and really good. Highly recommend this resort. I would give it more stars if possible read more

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Today I returned to my room after being out most of the day. Housekeeping came by and cleaned my room while I was out. My room looked nice and had a clean smell in the air. I was very happy. However, I went to take my medication and noticed one prescription was missing. Two of the three were right where I left them. The other one was no where to be found. I walked to the front desk to see if maybe housekeeping had any idea what happened to it. When I got there Adriana was the person I spoke to. She was very dismissive and said there was nothing she could do. I asked to speak with a manager. She told me to have a seat and she would look into it. After 15 minutes I asked another attendant where she went He said she went to lunch. I couldn't believe she went to lunch without saying a word to me. Ridiculous I asked for his help. He was able to get me a taxi into town so I could find a comparable medication. Terrible customer service and a very unsatisfactory outcome. read more

The MIA reef was a lovely stay. The staff was friendly. The surrounding scenery is breathtaking. The food was fine. The bartenders were pleasant. The entertainment was good. The rooms were nice enough. Great deal on a groupon-would stay here again. Needs a little TLC and to have ice available in the room upon request . And more coffee available in the morning !! read more

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Resorts in the states could learn a thing or two from Mia Reef! I have never experienced such superb service, from the maid to the manager, everyone on staff were helpful, available and always had a smile on their face. I particularly enjoyed one individual, whom I can only assume was in management, who made it a priority to remember the guests names and the city they were from. The food was tasty and plentiful and the drinks kept flowing. I highly recommend purchasing the inclusive package, and as the reviewer before me mentioned, don't forget to tip! On the down side, do bring your own toiletries as the soap wasn't great and hair conditioner is not provided. read more

Alright so here's a very honest review from a Los Angeles couple. I'm here at the airport writing this review so it's all fresh. The hotel and grounds are great, the biggest selling point is the beach you just can't beat the location. Stunning calm warm water right at your hotel. Yes the advertisement of a private beach is half right. It is private but boats come and park and loads of tourists jump off and Swim at the same beach so if you are not staying in a beach suite with designated cabanas you might have trouble getting some chairs or lounge chairs if arriving after 11am. Yes the food is mostly mediocre but some of the food like the tepenyaki rice, the fajitas, and the tacos are delicious. The drinks are strong and Great if you tip your server and bartender. If you speak Spanish even better! The activities they offer are all included like snorkeling including gear, paddle boarding and kayaking. I 100% recommend you take advantage of all of it. They also offer golf cart rentals at $60usd for 9-5pm and $75 for 9am-9am next day. Which was a huge plus for us because we didn't have to haggle with local vendors for pricing or wait in those long lines once off the ferry for a golf cart. A taxi ride from the ferry dock to the hotel is $4. You can walk there but the roads aren't maintained well so your luggage is a bit rocky. Now for covid..... well it is as if it doesn't affect the majority of the guests because most of the guests walk around without masks and no one really enforces them to put them on. But you are taking a vacation during a pandemic so if your one to complain about this it's best to stay home. They will also try to sell you a timeshare or membership so just do what we did and say you have plans with friends off the island everyday and they'll leave you alone. The couples massage at the spa was average. There are ac units directly above the beds so if the masseuse turns them on they will hit your bare back. We definitely overall enjoyed and loved our stay here. But we loved the beach and it is what will keep us loyal customers for sure. In regards to the food. Just walk to downtown or take a quick taxi cab and you'll find 100 options for cheap and everything we had in downtown was delicious read more

I will start with the positive. The outside taco bar staff is amazing! I was here in 2017 and a few of the same team we loved were still here. The front reception team are not as friendly as you would expect when first entering the hotel. When we finally paid for our $700 dollar a night villa and entered our room. Front porch light was out, the front door lock was broken. All our bath towels were old and dingy. The tv didn't work. I called the front desk and told them I didn't receive my towel cards so I over heard the lady ask the lady next to her and she said well I will not bring them to her, I won't walk thru the sand and back. WOW!!!! Are you kidding me. The food is just ok. No room service. Same stuff everyday. I could go on but I think you get what I am saying. They are pushing people to buy into the new over water villas they are suppose to start building. They should take the money and update and clean up what they have. I will not be back. So sad I will find a better place that will appreciate my $6,000 I dropped at Mia. Not worth the money! read more

Membership held hostage!! We were members of Avalon Reef club, and purchased into this program 17 years ago. Avalon had it's list of membership rules and procedures. We have stayed at this resort 20 or more times over the last 17 years. Mia purchased the resort and changed all of it. No more private beach, the entire hotel is now All inclusive, and members must pay TRIPLE the rates to stay there because it is all inclusive. It does not matter if you do not want the all inclusive package. You must pay for it to stay there. They now sell day passes to anyone on the island, so all the private access areas are now overrun by guests staying elsewhere. We have been trying to cancel our membership, we do not want to remain a part of Mia resorts, since none of it is what we purchased 17 years ago. They have turned our account over to a collection agency who is insisting we pay for another maintenance fee, which they will deduct from our next stay ( with the triple rates). Mia no longer charges a maintenance fee, you are charged 125 per person, per room , per night when you stay, so 250 a night for a couple, with NO maintenance fee. They are still insisting I pay this maintenance fee, even tho it is not being charged for new people!! Everyone, from Mia, to the collection agency, says "its out of our hands". They are insisting I pay for a membership, so that I can then cancel it!! Complete RIP OFF! DO NOT BUY INTO THIS PROGRAM!!! IT IS A RIP OFF read more

This is for sure a review I want to get out! If you want an all inclusive resort this is it. I'm actually not a fan of all inclusive for the reason that you are usually not given many choices on what to eat or drink or do. This place is not like that. This resort is keep clean and is very nice. Lots of food choices! I only had one meal that I did not like very much. One out of 20 meals is good odds in my book. Isla Mujeres was so much fun. Basically you can rent a golf cart and explore the whole island. Very fun night life with plenty of places to go to and lots of places to eat at. The beach at the resort was so much fun! Drinks never left empty even on the beach. Rooms are nice, I'm not going to say fancy but nice and clean. Another best part about staying here was the price. 1600 for everything including airfare for both my wife and myself. If your in need of a cheep vacation this is it!!! read more

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Very disappointed. We have been coming here for almost 20 years, since it was built and owned by Avalon. My parents bought a time share in 2003 and although Mia Reef honors it, it has changed into a crowded all inclusive. Staff are less attentive. The birds have over taken the property. We can't use our patio overlooking the King's Pool because the birds have crapped all over our patio and it stinks. Just walking to our room you need a mask because of the horrible stench. We asked too early to another room but no other rooms were available. We had to wait for them to hose down the poop before they let us check in. Beach chairs have bird shit on them. Loud music plays all day. For $100 I had a 50 minute Swedish massage and exfoliation. I liked the $35 massage I received on the beach better. You can no longer put toilet paper in the toilet in the bungalows. My brother is in an upstairs bungalow with a leaking toilet. The bungalows are all bedrooms now; there is no longer a living room/kitchen. The pool is packed. We will never stay here again. read more

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Let me first start by saying this is the most beautiful beach I've ever been to in my life! The views are stunning! As far as for the resort, I've been to better. The staff are all so helpful and friendly! The rooms could use a little better and consistent cleaning. I also would have liked a more consistent schedule of restocking the minibar, as we missed them a couple days and would have liked those pleasantries late in the evening. The Buffet was just a buffet, there were some very good items available and then some I could have done without, but I certainly didn't go hungry. We were also able to eat at the restaurant on the resort a couple times as it changes themes every other evening. I wasn't super impressed with either menu but overall the food was good. One of my favorite things about the resort was the Beach bar, seriously good fish tacos and tuna tostadas! Yum!!! Check those out and you will not be disappointed. They also do a great job making drinks, they weren't "watered" down at all! read more

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The hotel is dingy, rooms are disproportionate, you can use the toilet and wash your feet at the same time all while the queen size bed has 4ft on each side. There is a hanging light in the middle of the room with nothing under it to knock yourself out in the dark, the list goes on and on. We were guaranteed 2pm check out then they stated not possible. I wouldn't stay here again if you paid me and don't recommend you do either! read more

Love it here! Normally when traveling for all-inclusive resorts, my husband and I have opted for the Dreams resort. However, this time we thought we'd try something different and glad we did. The food is amazingly good, lots of healthy choices for the health conscious. The staff is very attentive and genuinely very nice. It's walking distance to the downtown area of the island. The beach is breathtaking. Activities such as kayaking are included. If we planned for another trip to this island in the future, I would definitely return to this resort. Can't go wrong. read more

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Background - 18 of our friends stayed at Mia Reef for 6 days, for a private event. One person was "solo" and was unable to purchase a room for himself, unless he paid the double occupancy. So he stayed off of the property. Issues 1. Customer service - Their security treated our guest like a criminal. a. Day 2- Our solo friend purchased a day pass ($75) for the evening of the private event and was allowed on the premises for 3 hours (7pm-10pm, event ended at midnight) and then was escorted off the property by 2 staff members and 2 security guards. b. Day 4 - we planned a boat excursion that left out of Mia Reef. Our solo friend purchased a pass for the boat ride. When we arrived back, there were 3 security members and 2 staff members there to meet him and escort him abruptly off the property. (It was his BIRTHDAY dinner cruise) Our solo friend was more than willing to pay for a day pass each day ($75 a day), however he would not be allowed on the property after 6pm. All of our events were in the evening. 2. The Food - 25% of our group was content with the food options at the resort. The other 75% ate outside of the hotel during their stay. There was NOTHING special about the food. The best meal we had was the frozen patty burger made at the pool-side grill. While we all enjoyed our stay at Isla Mujeres, there was not one person, in our group, that liked the resort enough to stay there again. The hotel food was comparable to a combination of Pancho's and China bear buffet. A small mix of everything, but nothing goes together. 3. Alcohol - They claim to have a "premium" selection of alcohol, however they were ALWAYS out of Absolut vodka and that was the only premium offering they had. Terrible wines (red/white). The drinks always tasted like saltwater, then we realized why. They don't actually wash the cups, they dump them into a bucket to rinse them and then immediately reuse them. 4. The Sheets - OMG, the sheets. I'd compare them to a canvas tarp. The only thing soft on the bed was the accent blanket they throw over the top. Moral of this rant - If you are coming with a group, each person needs to pay to stay on the property. There is no point in "day passes". No exceptions. No customer service. No managers on duty to speak with. Advice to potential customers - Save your money. Stay at a smaller hotel (without the all-inclusive package) and pay the extra money to eat in town. The food in town was cheaper than the all-inclusive place at the resort and was much better and more authentic. read more

First time in Mexico, but compared to other Caribbean resorts I've been to, it's was a nice vacation. I usually stay at Secrets/Dreams, but got a Groupon for this place. The ocean and beach were amazing, especially since I usually spend the entire week at the pool. The food was good compared to other resorts I've been too. If I didn't see something I wanted at the buffet, I would ask my server and they were more than obliged to get it for me (i.e., fresh jalapeños, bacon). No call liquor though. Room and bathroom was small with literally no furniture but updated and clean. Never had a negative interaction with staff the entire stay. The island was fun; definitely rent a golf cart to drive around one day. Overall, worth the money and would definitely come back to this resort. read more

My boyfriend and I just got back from a week long stay at Mia in the jacuzzi suite. Everything was great until we went 2 days without hot water and then my watch mysteriously disappeared from our room. Please make sure to actually use the safety-deposit box provided to you instead of leaving your valuables in your bag. read more

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We were there during the hurricane. We went to check in and was told by Alena that we could come with them to another all inclusive hotel or go on our own. Of course we would go with them as we did not know what to do. I asked Alena at least 5 times where we are going even. I even ask right before we got on the bus. She said she did not know. We get to the hotel along with other guest from the resort and there was ZERO communication from the Mia. There should of had someone at the hotel where we were communicating with the guest. We had to pay for our own food which again we were told would be covered. So after ZERO communication we went to the resort after the hurricane Thursday morning. We tried explained to the staff what happened and would expect some compensation/compassion. Nope. Then to top it off the GM Horacio comes up tears his mask off and first words out of his mouth "I DO NOT CARE!" Excuse me. Again "I DO NOT CARE!" Wow just wow. I work customer service along with the other couple we met did too and never would have done this to guest especially what we just went through! He did not want to listen one bit. We were very thankful that they put us up in a hotel to keep us safe but didn't want to hear about zero communication from the hotel and our experience. We saw GM Horacio a couple times during our stay to include getting off the elevator and he was getting on. You think he said one word to us? Nope. Not even a hello. We always rant and rave to friends and family about the Mia but this really left a bad taste in our mouth. read more

One of my favorite place to go on family vacation. This place is like a paradise. The beach is unbelievable clear water white sand. The food is delicious and great variety. The staff are very pleasant. Activities for the entire family. Customer services in general was great. I will definitely return to this hotel in the future. read more

This was our honey moon!! There are pros and cons to everything. This being said the only pros about this place is the staff is friendly and the location is perfect. The cons however greatly out weigh the pros! There's not one jacuzzi on the property unless you have one in your room (which there're 4) the food is horrible! They keep serving the same dishes over and over bc no one is eating them so they just recycle them! They do have two other restaurants which are good but are only open from 12-6 and from 11-2???? Getting room service is a joke! It took an hour and a half to get two bags of chips and two sodas!! And don't try and get any snack after 5 bc for some reason they can't find them??? What a joke! I also payed $240 for a private romantic dinner which we got the wrong menu completely!! We told the serve to get the chef and she simple said I didn't like the menu so I changed it!!?? That's Not what I payed for! The reason for not making crème brûlée is that the passion fruit that goes on top wasn't in season!!?? They could have put any fruit on it or none at all but she didn't! The ribeye tasted like she made it too soon and heated it up in the microwave!! Very disappointed in it!! They offered to make it again but who wants to go through that hell again! Very disappointed we Will Not Be Back!! read more

Staff was really friendly! Place was amazing. They are renovating and you can see the potential. I can't imagine what it would be like after. Can't say anything bad except for the food wasn't amazing but we had all inclusive and it is an older hotel but it's in progress. Wasn't dirty. read more

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I have always been a big fan of Isla Mujeres in general. But this year was the first time I went to the island and stayed at an all-inclusive. Mia Reef Isla Mujeres, underwent management and for a 3-star hotel in amazing climate, culture and locations it's done well and is a great deal. Recently renovated the rooms are spacious, keep always clean by a very hard-working staff and have a fun touch of modern style to them without being ostentatious or garish. The staff over all, from the restaurant, bar and facilities to the ground's staff are all just great people and fun to be around. Isla Mujeres is set apart from Cancun, which has the some the down sides of a big city but the island of Mujeres although catering to both foreign visitors as well as daily excursions from Cancun itself as managed over the years to keep its low-key culture and business. Mia Reef is set apart from the island via a small peninsula or island-like property, seperated by a long pedestrian/vehicle peer but it's not so separated as to feel overly private or exclusive. this is not hotel with all the bells and whistles but what it does offer it does so very well. The bar could use some expansion and the tv system is pretty much old school (like you might find a pair of rabbit-ears on an old set to get a single) but you'd want to be in town at night anyway so who cares! Overall I would say Mia Reef hotel is a 3-star hotel but within that classification it gets 4 out of 5 stars. enjoy! read more

Stayed in a superior room with an ocean view on the third floor. Was right on the corner of the ocean side of the resort, so I had a breathtaking view every single morning I was there. Buffet was decent. Sometimes good/great, sometimes average. The grill next to the pool and the beach bar was also great. Didn't get the reservation restaurant, being that it is only open on weekends. Be mindful that you only get to go once to this restaurant on your visit , and the attire is formal. I can't comment on the food because I was there during the week. Pros: Some staff members were funny, friendly, and helpful. Great location, private snorkeling, good drinks. View from ocean front room, clean beaches. Cons: Small room, nowhere to hang anything in the shower or in the room (no shower or towel racks) no place to store your luggage. Pretty much like sleeping in a closet . Not that you are in the room that much anyways so this may not be a negative for some. Trying to sell you excursions every day in the lobby. Lack of poolside chairs. read more

Nice hotel, nice rooms, friendly staff, food good for all inclusive, good at snack bar, Location the best on the island. The lagoon is perfect to swim and snorkel and you can find some interesting fish and sea life among the rocks and by the bridge. Its right on the north beach and a short walk to the town center and all the night life. read more

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Only went here for a day pass but we had a nice time! We paid $55 usd to there from 9-6. Breakfast, lunch and alcohol were free! They also had a cevichera that was free as well. We had the shrimp and fish tacos and they were probably the best ones on the island, very fresh. The staff was very nice and helpful! We got there at 9 and got some chairs right by the water. The breakfast was pretty classic buffet food. Good but you can find better tasting food else where. Same with the drinks, kind of watered down but the beer was cold so it was good! I got snorkeling gear and you can rent bikes and kayaks! Would recommend coming for the day! read more

Beware this resort deserves zero stars. We booked a room with beach access, hammock and our own day bed. There are 4 rooms with this access from what we could see. We checked in at 10:30 and we were told our room would be ready between 3-4pm as checkin is at 3. They then proceed to ask if we want their honeymoon suite and tried to claim it was an upgrade. The honeymoon suite is multiple floors up and has a hot tub on the balcony with zero frills and does not cost 690 which is what we were paying for our room. We stated we would come back at 3 for our intended room. The guy at the front desk even stated that tomorrow we could pay 10/hour to extend after our 12pm checkout which sounded good at the time. They also informed us that in order to eat at the restaurants you need to make a reservation at least one day in advance. We sent several emails to concierge to inquire about this and nobody ever returned our email. So here we are at a resort and would be not be able to enjoy one of the two restaurants. We checked our bags and got our wristbands to go enjoy the grounds. First off the pictures on the website are very deceiving as the grounds are not well maintained. The lagoon side by bridge is filled with non resort staying patrons and just filled with people. The towel booth at 11am was out of towels. It took an hour to get two towels and nobody seemed to really care. We made the best of it until 3:30 when it was time to check in. Walked up to the front desk where we stood for 20 mins in silence as the front desk is talking amongst themselves not realizing that we speak and understand Spanish. We had reserved just one night to celebrate my birthday as a special treat and then we were going back to Cancun. They stated oh this is just for one night. Finally he says we can offer you the honeymoon suite. We kindly stated we want the room we reserved. He then stated you can have your room but you have to be out of the room by 10am because we have photographers coming in. So let me get this straight, you now want me to take a room that we have to check out of 2 hours before checkout time??? They have zero emotion or recourse and what most likely happened is they double booked our room thinking we would be ok with their so called upgrade which was in fact a downgrade. We demanded a refund and went back to Cancun where the resort was happy to accommodate us. Please do not stay here and I highly recommend going to another resort. The grounds, drinks, food and the workers are not as advertised. They ruined what was supposed to be a special night after we had booked this in advance. Shame on this resort!! read more

Currently i am in the Airport Lounge waiting for my flight back home and thought i should take the time and write my experience. First off the View everywhere in the hotel is to die for. We stayed in a Deluxe Villa Suite, totally NOT worth it, yes the View is incredible from the inside of the room but the smell of bird and feces coming from outside is horrible, you cant even open the sliding door. The 2 stars is for the food and service, food is limited in the sense there is only one buffet but good and for the service, they go above and beyond. Now for everything else, cleanliness, decoration, comfort ext. I cant even begin to explain. Lets just say pictures speak a thousand words.. All i know is i had to take a shower everyday in my sandals as well as my husband. Attached you will see the pictures. I do not recommend this Hotel but to each is own. Don't say i did not warn you. read more

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We have been here 3 times and every visit gets better and better. Our favorite servers are Louis and Abe! The views are absolute unreal and the beach is perfect. read more

We traveled to Mia Reef for a second time. We enjoy the location on Playa Norte but unfortunately, boat loads of people arrive all day to enjoy the same location. The food was nothing worth the couple of hundred dollars we paid per day. There was always greasy hamburgers, french fires and pizza. There would a fish dish usually and over cooked veggies. The drinks were very,very weak with cheap alcohol. I will tell you from first hand experience ask to see your room first. They tried to put us in a horrible room with no view or balcony, although we had requested a specific floor with a balcony. We had to negotiate and argue with the front desk and were finally given a better room. Very, very important information that we learned the hard way- Mia Vacation Club or another term for timeshare. We sat through the presentation. We did purchase and sign contracts with this Club Mia. We paid also in full for a future reservation for our next trip. Upon return home, I contacted Mia Reef to confirm our future reservation. I was told there was no record of the reservations. We literally paid thousands of dollars and had no rooms on reserve. We have been communicating with Mia since January 2017 and there has been no resolution. Please,please, do not make the same mistake we made. read more

Best service I've had at any resort. The food was great the people were amazing highly recommended !!!

Mia reef Isla Mujeres is an amazing resort on an incredible island. I was only there for 4 nights and I wanted to stay another week! The staff went ABOVE AND BEYOND to make sure their guests are happy. Special shoutout to Luis Arias the main bartender every night for serving me and boyfriend! He new my drink by the second night! The staff is amazing, our room was always spotless and our drinks were never empty. The waiters in the restaurants and buffet were so good and the service was perfect! Compared to any all inclusive resort I've been to this one blows them all away. The food was delicious. Both restaurants we enjoyed very much and the buffet had literally everything you could imagine! Best guac and Ceviche I've ever had. The resort is small so everyone knows you and you know them. The beaches were breathtaking and the pictures don't do it justice you have to see for yourself! Next time we want to explore Isla Mujeres more, it's just a small walk to the main town. I'm already planing my next trip back. Booking through Expedia made it a smooth experience and we have literally no complaints! Thank you so much to the staff at Mia reef Isla Mujeres for the excellent service and giving me an unforgettable vacation. I can't wait to return. read more