Firstly, the customer service is excellent. Great response time and all my questions were answered prior to the service. Joey came to replace my locks. He was tidy, efficient and professional. Great service from a great company. Will definitely recommend. read more

Super fast and cheap key duplication! Super nice services. Highly recommend. The GPS is misleading, it's a little bit past the corner of the stretch read more

Called on the Sunday before Labor Day at 4pm. Lock smith arrived at 4:30, finished installing my new door lock at 4:40! What More can you ask for? Quick, professional, and very reasonably priced. Many thanks read more

I highly recommend using M&D Locks and Keys, and asking for Joey. He was not only very professional and completely competent, he was also warm, funny and willing to walk me through all the steps involved and answer all of my questions. Joey was informed about the latest locks and made me feel very secure with my new lock. He made sure I knew how to use it properly and what to do should I have any issues before he left. He even swept up the metal shavings! I always like to use local businesses and having recently moved to this neighborhood I was very happy to find Joey. read more

Joey from M&D came over earlier than the arranged time. He explained the different types of locks (which apparently I didn't know myself) and gave me my options. He was polite and charged me a fair and affordable price. I would definitely call him again for my locksmith needs. One note: they are closed between Friday afternoon and Saturday night, so expect a delay in hearing from them if you call during that time. read more

Great service, highly recommended! I had a poorly installed bottom door knob and lock, which my building super did not want to fix, telling me that it was 'fine and safe'. I wanted a second opinion, so I called M&D based on all the great online reviews. Joey came and assessed my door lock, and explained how UNSAFE it was and did a great job repairing it. Great value and I now feel safe in my apartment. read more

ETA: M&D read this review and courteously asked for my side of the story. In turn I learned their side and am now raising my star count by one (in exchange for no $ or other compensation). My experience can't be made positive, but I think M&D acted in good faith. We have a nice well-functioning new lock and some insight into the locksmith business. Unree stars: *** Lured to M&D by the good reviews, I'm disappointed. The locksmith arrived exactly when he said he would but I had to explain an aspect of the job twice. We needed something that I felt sure was easy but how can you argue with a "professional" who says ooh, could be complicated. Installation took about 15 minutes for which we got charged a lot more than what I expected from my phone call where the person who when I asked how much answered said "$25 for coming out, then $75 and up depending on what you need." And up, you say? Up, up, up, up ... also a very different price for cash vs. credit card, which means M&D Locks and Keys probably doesn't like to pay sales tax AND eyeballs the customer to ask just a hair less than what would draw "Get lost, I don't really need you." Ugh. Very prompt, and competent enough, but I don't recommend. Locksmithery is something for which people really need trustworthy online reviews. Yelp, not just M&D Locks and Keys, let us down on this one. read more

I moved into an apartment recently that had a second deadbolt without a key, so I yelped for a locksmith, M&D Locks and Keys came up with great reviews and I AGREE! My schedule is crazy and I called about noon asking the soonest they could come out, she said he can be there within the hour, and sure enough 20mins later I got a call from Joey, who said he'd be here in 15-20mins, right on time. He came to my apartment assessed the condition of my locks and recommended just replacing the internal mechanism so I would have new keys and a functioning lock, rather than replacing the entire thing. He was nice, prompt, and professional, he told me what it would cost upfront, which is always appreciated. He was done within 20mins, he showed me the lock, the keys and had me test them to ensure I was satisfied, then wrote me a receipt and called in my credit card on the spot. From my ORIGINAL phone call to inquire, to a completed deadbolt took UNDER 2hrs. I HIGHLY recommend this company and especially Joey. Thanks! I should remark that the office staff that I spoke with was very friendly and helpful too, thanks. read more

We just bought a new condo and have been dragging our feet to changing out the locks. We purchased our own keypad lock on Amazon but had trouble uninstalling the existing lock, so we called M&D. Joey arrived in about an hour and was able to help us out. Turns out the digital lock we ordered was less secure than the existing lock, so he changed the cylinder for the existing lock and reinstalled it for us (after we took it apart...in our very "do not know what we're doing" way.) All in all, Joey was great! He was honest, fast, and friendly and helped us to add two screws that were missing from the original lock. He noted that without the two screws, anyone would've easily jimmied the lock! Consider us satisfied customers! Thanks, Joey! read more

I just moved in my apartment and the next day I called M&D. Sunday morning a wonderful woman answered the phone and scheduled me for an appointment that same day. Unfortunately, I can't remember the woman's name but she sent Joey to install my lock. He explained the different types of locks to me. He even informed me about the lock to the door was installed incorrectly. No wonder it's given me problems. Joey was quick, professional and funny. I would recommend to everyone!! Thanks Maliessa read more

Had a key crisis on Wednesday and they came with within an hour and helped me get the right key so I wouldn't have an issue again. It was pricey but the peace of mind was definitely worth it. read more

It's midnight on a Monday in Brooklyn and I break my front door lock. Great, now what? I get on Google and Yelp hunting for the best 24hr locksmith. M&D immediately catches my eye, so I call and see if they can help me out. The operator says she'll call back in 15min with an update. In less than that time I get a call letting me Joey is on his way. He arrives quickly, surveys the scene and promptly pursues the best course of action. Joey is a prime example of why I love New York. He holds a great conversation about a variety of topics while getting the job done efficiently. What could have been a terrible experience was instead painless and I dare say pleasant. Plus i got a cool keychain out of it! Ideally I won't need a locksmith anytime soon, but I highly recommend Joey and M&D to ANYONE in need of their services. read more

We've used these guys for years now - they've installed fancy locks on three of our doors and counting. And then you get to have this big sci-fi looking key thingy and people are like ooh, cool key, your house must be awesome, and you're like yeah, totally. Anyway, nice guys. read more

I'm certainly not going to attempt to fix any lock issues myself because, hey, while youtube videos are helpful for some, I'm not a professional. Recently I'd been having doorknob and deadbolt lock issues and wasn't really sure of the root of the problem. So, based on all the positive reviews, I chose M&D. Glad I did too! Joey arrived on time and had the lock and doorknob fixed within less than 10 minutes. A very simple fix that didn't cost an arm and a leg. I would definitely call them again in the future if I have any other lock issues. read more

When my sister accidentally re-set the code of my combination lock, I thought I'd have to get someone to hack into my luggage and break the lock. That is until Joey arrives and works out the combination. He did it in a matter of minutes, without breaking it. When I told him another local company quoted me $75, he took off the service charge and tax and gave me a really competitive rate. He is a genius. If I was in a super spy gang, I'd have him on my team to de-code locks and safes...Just saying :) Thank you. Much appreciated! read more

After requesting several quotes from multiple places online and not receiving a response I called M&D Locks and Keys this afternoon. The employee that took my call was very professional, not only was I given a quote, I was able to have an immediate appt this evening. Joey came to do my installation, he was not only professional and willing to answer my questions, he was also very personable. He didn't even complain or be put off by the horrible parking conditions in my neighborhood! His work was fast, and installation work quality. He even offered to clean up! read more

Pros: excellent service, quick response time (I don't think I even waited 2 hours for the guy to come) Con: the price! I decided to go through the reviews already on this site prior to posting mine to see if anyone else had this issue (it looks like the owner is great at attacking anyone who dares to not write a rave review), but no one seems to mention pricing - why on earth did it cost over $700 just to replace 2 locks on an apartment door? Am I crazy for thinking this should have been significantly cheaper, like $100- - $200? read more

Called M&D locks because I was having a problem with a 100 year old lock on my townhouse in Brooklyn. The lock would no longer lock. After calling a few other places being told the doors would have to be replaced (100 year old iron doors) because the lock is not repairable or replaceable (no lock exists that would fit in the original iron door). Thank goodness for Joey. He was on time and very honest and professional. He was able to disassemble and repair the lock - onsite in less than 1 hour saving me thousands of dollars and headache. I am definitely going to use them again when I replace the rear doors of my house this summer and I highly recommend anyone wanting an honest and skilled lock technician call M&D first. Price was also very reasonable. The fee to just come out was 1/2 what most of the other places I called wanted. read more

Locks that operate as smooth as butter. That's what you'll get if M&D does work at your home. I had a fairly complex project -- removing locks on two distinct doors and replacing them with high-tech Schlage locks. This job required wiring and a lot of cutting; I live in a historic brownstone in Park Slope and wanted to make sure the work was done with as little damage to the old thick oak doors as possible. The locksmith worked quickly and efficiently, and the locks open and close with such ease. The gal who answers the phones is also fantastic -- she is so efficient and kind and checks up on how jobs are going. A great operation. read more

I am renovating my apartment and replacing the old mortise lock set and doorknob was turning out to be a coordination nightmare. I wanted to replace it with a Baldwin lock, but they had a 4-5 week lead time for shipment of the product. I had purchased a lock from Home Depot that was available; it turns out I purchased the incorrect kind of lockset. I called M&D Locks and Keys twice. The first time to remove an old deadbolt and replace it with a Schlage Sense deadbolt. Joey arrived and completed the work with quality, fast and at a reasonable price. A couple weeks later, I called M&D to replace the old mortise lockset. Joey told me that I had the wrong kind of lock. Not wanting to waste the appointment - and also go another day without a doorknob on the apartment, Joey went to his vendor in Williamsburg, procured the right kind of mortise lockset for my door that matched my apartment aesthetic, installed it on the door and cleaned up the installation area. Because of my steel door, the installation took a bit of time, but Joey completed it and the lock looks great. Most importantly, Joey completed it on that day so that my contractors could fill in the leftover holes in the door, strip it and repaint it. Thanks for the responsive, quality service as well as the advise regarding the proper locks to put on the door so that it is appropriately secure (he recommended having one deadbolt cylinder with a Mul-T-Lock because of the possibility of someone "bumping" a standard lock cylinder). I took his advice and sleep well. read more

I've recently moved into a new apartment and called M&D to replace the lock. Leah contacted me and we scheduled a time for the same day. Later Joey arrived and started working on the lock. Apparently, the previous locksmith who put in the lock did a terrible job and even without any knowledge I could see there was a problem with the current lock on my door. Joey offered to replace the whole mechanism instead of the cylinder and seeing the current state of the lock I agreed. He then proceeded to replace the mechanism and put in a mul-t-lock cylinder. He explained every detail to me while he was working and even fixed a slight malfunction with the door knob. It cost me more than I expected but Joey did a great job. Overall, I would recommend M&D to everyone in need. Great service! read more

I lost my car key and called around for a locksmith. Most were closed, and the few opened on a Sunday were priced at $300 for a copy; not even the remote! I came across reviews for this company and after getting a quote of $220 for a copy of my car key and $350 for remote key, I was sold. It took an hour for the guy to arrive and 45 minutes to complete the job. I was told I could pay with my card by the receptionist, but the technician, Joe, wanted cash which I did not have. He was nice enough to follow me to a bank. Overall, I was pleased with the service and would definitely use this company again. read more

Excellent customer service--- my lock was broken and a new one was installed within two hours after my initial call. Organized, on time, and free lock service is even included with the new lock I purchased. read more

Thanks for the lock! Joey did a great job showing us our options and quickly installing our lock.

I can't imagine how easy and accommodating this company is. I called late last night to schedule an appointment and it was hassle free. Called again this morning when I was running late to push back the appointment and I had no problem. Joy came in at 1:30 right on time and gave the estimate. In less than 10 minutes he was finished with the Job. It was so quick and easy and Joy couldn't be more helpful telling me exactly what I needed and even recommended not to spend any extra money. This has got to be the most reliable locksmith. They also offer a warranty. Joy also mentioned they are available 24/7 for any emergencies. I'm please to have found them. Thanks Joy! read more

Joey and Oscar were prompt, professional, and went out of their way to save me money. Would absolutely recommend.

Moved from LES to Brooklyn new house and had 4 doors to change locks including a deadbolt. Leah is fantastic on the phone (even picked up my call on the weekend) and explained my options. Joey, the technician, came out for a service call / evaluation the next business as scheduled (ON TIME) and was very professional walking through a few detailed options (including smart lock) with me. He came back and helped me change the locks in UNDER 10MIN TOTAL!!! Was just amazed how efficient and neat the job was. No hidden fee, everything was pre-quoted and no surprises. I'd recommend M&D to anyone who's looking for good locksmith. read more

The locksmith sent to us by M&D was great -- very helpful, professional and polite. If you need a locksmith in Brooklyn, check here!

Scam. The employee, Joey, showed up late and was completely unprofessional and disrespectful. After charging over two hundred dollars to install a simple deadbolt that I ALREADY purchased myself, he told me that I could knock off a measly twelve dollars if I gave them a great review on Yelp. No wonder this place has five stars. EVERYONE IS LYING. Don't be conned into this. Just go with someone else who has a more believable 3-4 star review here. read more

Just moved into a new apartment, saw the good reviews on Yelp, called M&D and within the hour we had Joey come out and within a half hour we had a very safe lock newly installed. He drilled a very clean hole into the new door without any scratches or damages to the door. We are very happy with our new lock! read more

You can count on this company to come through for you. They are as professional as it gets. From the first call in to set an appointment... the calls from the locksmith in the field letting me know he's on his way... to the quick work made of all the locks I wanted changed. If you're looking for a professional operation you can count on, look no further. M & D is all you need. read more

Very efficient and helpful. Joey got the job done quickly, explained the differences between the locks, understood my choice and made sure that the installed lock worked perfectly. I was very happy with his work. Guarantees 100% satisfaction on the parts he installed (not the parts that were there before). He didn't try to charge me for anything that didn't need to be replaced, which is a great quality to have as an honest businessman. Initially he was skeptical if the lock plate would come off easily. In the past he said a lock plate was stubborn because the bolts were painted over multiple times, but my bolts worked just fine. He didn't need new ones so he put back the old plate. He had to remove the plate in order to replace the cylinder. The lady over the phone who arranged the appointment was very nice and helpful. She was very professional and efficient. I highly recommend M&D Locks and Keys! read more

Great service! Friendly, on time, good communication, and a job well done. The locksmith who came was training a new guy how to change the lock, and he made me feel very comfortable while also being a great teacher. Gave good counsel on what type of lock was best for us. Thank you! read more

The locksmiths were very friendly and did a fine job when it actually came to installing the lock. Their response time was fairly quick as well. read more

Decent service! We went here to duplicate my Honda key for me dad, so he can have a copy just in case. It was a bit misunderstanding with the price but the guy that we spoke to was in training so its understandable. The total cost was 180 with taxes included (without taxes, it was 160). The address is wrong on Yelp; its located on 140 Empire Blvd closer to Bedford and right across the street from Firestone; diagonal from Burger King. They have little knick knacks in there too like plungers, carts, etc. The guy was nice and helpful. Would come back in the future if I need to. read more

Excellent service! I called at 9am and the lady on the phone was so pleasant and professional. She said the guy would call between 10 am and 12pm and he did. I was running errands and Joey waited for me to come back home. He explained my choices so I could make an informed decision. Even though my door was not in the best shape, he worked fast and thorough. Joey really made the process quick and easy. If I or anyone i know ever needs a locksmith, I will definitely call them. Highly recommended!! read more

Two more words: customer service! The day after my unfortunate experience with the M&D locksmith (and my initial, negative review about it on Yelp), I received a call from the M&D office-- the lady I spoke with politely conveyed the owner's dismay and his willingness to help rectify the situation. They agreed to refund the labor charges, which would bring the price of their service back down to the original price quoted by their own locksmith (which I would hope isn't too much to expect from a company nowadays :/) Still, i do appreciate the company's efforts to contact me and help make amends-- that level of customer service *does* go beyond what I've experienced with most other companies. My opinion of them has improved immensely, and personally I probably would use them again in the future. read more

I was referred to Joey by a friend who used him before. I called the place and within an hour or so Joey showed up. He fixed my locks and gave me good advise on the options available without pressuring me to choose one option over the other. I would recommend him and would use him again if I need be. read more

Fantastic Service! I would highly recommend M& D Lock and Keys...more specifically I would recommond Joey. He was very informative with out being pushy and provided me with options as well as the pros and cons of each options. What a great experience! read more

Thanks to everybody for taking the time to share your experience. I chose M&D Locks and Keys based on your reviews and I'm still pinching myself. I called 3 hours ago, I have two new locks, and Joey left over an hour ago already. In Brooklyn. The same place where I spent 6 hours at the DMV to get a driver's license, where so many other things can go wrong. This company is so fast, the service so efficient that I can only recommend them and cheer very loudly. And they take credit cards. In Brooklyn. Wow. read more