Been to dons a few times they do amazing work. It's been years but I recently decided to get my…read morecenter arm console done and the work is just beautiful. Amazing craftsmanship

CUSTOMER BEWARE, DOES NOT HONOR SERVICE WARRANTY! I paid…read moreDon's Auto Interiors to replace the convertible top on my 1999 Porsche 911. Unfortunately, the installation was not completed correctly due to their technician's lack of knowledge and led to multiple issues, including improper top alignment, damage to the new top material, modification of my vehicle without my authorization, and water intrusion that later resulted in additional repairs. Upon pickup, I immediately noticed a few issues: 1. There was a gap on the passenger side between the convertible top and the door frame (this didn't exist before the replacement). The technician said that it will take some weeks for the fabric to stretch out and get fitted to the frame. 2. There were two areas where the top was already damaged (small nicks) which the technician said was due to the top getting hooked by the door. Due to the top getting hooked by the door, the technician also said they had to slightly grind away the corner of my door so that it wouldn't further cut my top material. 3. Last issue and the most minor, the fabric from the interior has a plastic brace that clicks over an interior bar and this kept getting unclipped. Unfortunately, the gap never resolved, and I later learned the top had not been properly aligned during installation which led to water intrusion that eventually led to additional repairs which included the replacement of my water damaged ECU. After discovering the problem, I contacted Don's and had to wait one month and a half for an appointment. When I finally brought the car back for inspection, the technician was unable to identify the exact repair needed and directed me to Porsche for further diagnosis and to replace the ECU that was damaged before they could correct the top installation. Porsche confirmed that the top had been installed incorrectly and required alignment correction and replaced my ECU. I contacted Don's immediately, and spent months contacting Don's and their manager Desmond trying to get my installation corrected. Don's offered a replacement top but refused to install it, refused to pay for installation elsewhere, and refused to provide a refund for the installation service I originally paid for. In other words, I paid for a completed installation and correction of any installation-related issues, but the shop ultimately stated it was no longer capable of performing the work. What has been most disappointing is not only the installation itself, but Don's and their manager Desmond's lack of accountability, lengthy delays, poor communication, and lack of a meaningful resolution. I trusted the shop's expertise when I raised concerns immediately after pickup, and months later I am still left with the cost and burden of finding another shop to complete the work correctly. My experience can be summarized as follows: * I paid for a convertible top replacement that was not installed correctly. * I reported the issues immediately upon pickup. * Porsche later confirmed the top was improperly aligned during installation. * I incurred additional expenses for diagnosis and repairs related to the water intrusion. * Months passed while I attempted to have the issue corrected. * Don's ultimately stated they could not perform the corrective installation because they no longer had a qualified technician. * Despite being unable to complete the work, the shop refused to refund the installation cost.