True family-owned, reliable, honest, friendly business. I had an urgent issue that they took care…read moreof quickly at a fair price. Couldn't recommend them higher. Wish there were more shops like this around.

Kirk and his team always do a top-notch job. They're especially good at repairing my old 1975…read moreVolkswagen Kombi bus. Their knowledge of these old Volkswagens is unrivaled in Michigan. He's helped me with our sons VW fastback and a Carmen Ghia that I've also had. Always doing a great job getting them up and running.

I purchased a Jeep Wagoneer from this MotorCarsOnline location on December 8, and the situation has…read morenow been ongoing for nearly three months without being fully resolved. Shortly after leaving the dealership and beginning the drive home, the vehicle started displaying electrical warning lights and sensor alerts. The vehicle was also leaking oil due to a loose oil filter that had not been properly tightened. When I contacted the dealership about the warning lights, I was told in writing that they "knew what the issue was" and that they had already spoken with their service department about it. Despite that, the vehicle still required diagnostic work at a Jeep dealership to address the problem. There were also issues regarding the spare key. I was told in writing that the key would go out in that day's mail, but that never actually happened. After several weeks of follow-up it became clear the key had not been mailed. During the process of trying to resolve the missing key issue, a staff member even asked whether I would be willing to sign an NDA before they sent payment for the replacement key, which was surprising given the situation. Another major issue has been the warranty paperwork. The warranty was supposed to reflect commercial use with unlimited mileage and a $100 deductible, since the vehicle was purchased in my company's name and is used for work. However, the warranty was processed incorrectly and has required additional time and effort to correct. I have made multiple attempts to resolve these issues directly with the dealership, including speaking with the general manager, Mark, who informed me that the matter had been placed on Simone to handle. Despite that, I still have not received direct communication from Simone to finalize the remaining warranty correction. At this point, I am simply asking for the vehicle and warranty to reflect the terms originally agreed upon at purchase and for the remaining issues to be resolved. I hope the dealership will reach out so this situation can be resolved before I need to escalate the matter further.

Buyers beware!!! We recently picked up a used Jeep Wrangler from George over at Motorcars of…read moreKalamazoo. First of all, we had to wait almost 2 weeks in order to get the vehicle because George said that it was getting detailed and inspected by their team. He told me that during the inspection their team found some issues with the brakes and steering which took several more days to get fixed. We ended up buying the vehicle and once we drove it home, that's when all of the issues began of course. Hitting a small bump caused the vehicle to pull tremendously. The ABS light turned on and the ABS started to engage while driving which is very unsafe. We live 90 minutes away and so I didn't want to drive it back to the dealership to have them look at it again for god knows how long, so I brought it into my trusted mechanic to have them take a look. They found that the vehicle had a broken tie rod in the front and another one that was extremely loose. The brakes in the rear were seized. The ABS sensors in the rear were not working and the rear axle had major damage and needed to be fully replaced. What was crazy is that all of the issues that were found were things that his team was supposedly working on for almost 2 weeks... I had my mechanic start fixing the issues and texted George to let him know about the damage that was found. He apologized and asked that I send him the bill afterwards so that they could help me out. I sent him the bill and they responded by saying that they aren't willing to do anything. Keep in mind this all happened within the first few days of owning the vehicle. So over $3,000 later, our vehicle is not road worthy. I would strongly encourage you to take your business elsewhere. These guys are shady and dishonest. George, you should be ashamed of yourself!

Jakob was AWESOME!! Came in late before close and he was still willing to help me find a vehicle!read more

Don't waste your time they will finance anybody because of their High interest rates my first one…read moreis 17.9 I got refused at that so they put me in a 23.9% interest rate then the vehicle had a rock chip windshield I had an issue with my brakes they would fix the part but I had to replace the belt $165 until I complained and then they covered it then the next thing my hood latch wouldn't work so they said when I called them back then Clark says I'm about done with you I would not go there they are not a very reputable place look at the interest rate before you buy

WORSE PLACE IVE EVER BEEN TOO! . I bought my ecosport March of 23, and literally have had issues…read morewith it since. only been able to drive it maybe 5 months tops, and now im being told it needs a new engine! after already putting in over $1300 since I've got it. Bobby sixon pushed me into this vehicle and of course no longer works there. if I could leave 0 stars I would. DONT WASTE YOUR TIME AND MONEY!!!

If 0 were an option that is what I would give. The condensed version is as follows: Salesman told…read moreme every vehicle they sell goes through a 90 point inspection. Three days after the sale and $980 later some of the missed inspections were repaired. At my cost. The salesman told us that they had their contracted service mechanic remove one of the catalytic converters and replaced it with a straight pipe. After the sale we did some research and discovered that it is a federal and state violation to remove these converters and to be driving a vehicle in which one has been removed. We met with one of the owners of the dealership and he advised me that the salesman was fired the same day we purchased the truck and that he should not have sold it. The owner bragged about being a good Christian man and was going to take care of it. He lied and refused to answer my calls and text after I submitted three estimates for the converter to be replaced like he had asked. On to a small claims suit, filing a complaint with the Michigan SOS licensing bureau and as many 1 star reviews as possible. I would highly recommend staying away from Auto Maxx Centers in Kalamazoo and Battle Creek Michigan.

I cannot speak for others, but personally I had a very poor experience at Cole Nissan. Not only did…read morethey offer me a ridiculous and unreasonable lease offer on a new Frontier (I was born at night, but not last night) they would not move off the purchase price one cent. I did counter their lease offer and their purchase price offer. Perhaps they viewed my counter offers as unreasonable as their original offers, but I was at least expecting a counter offer maybe somewhere in the middle. I never heard from them again. If you want to negotiate a fair deal on a vehicle this ain't the place to do it. I ended up buying from Fox Nissan in Kentwood, MI who were great to deal with.

This was an oil change / tire rotation as part of my service contract…read more Everything went smoothly from drop off to pick up, everyone was friendly and helpful. They clearly explained about suggested services coming up & why they were important. Thank you so much!