Twice they have helped me out when I was alone and had no idea what to do! Staff is very helpful…read moreeven 10 minutes from closing' They work long hours and are very helpful!! Come to your car to help diagnose! The extended hours are a blessing! I have gone to the store in South Haven and get the same good service!! Staff is well trained!

this is a WONDERFUL place to go,you can expect AWESOME SERVICE!! I am a 76 year old widow who…read morealways needs help with car problems.i have been to different places in kalamazoo,but I have to say,this was my first time going to O'reilly's.the service i got there was absolutely AWESOME!!!!! I was taken well care of by the Kindest gentleman.he was SO THOROUGH!!!! I WILL NEVER GO ANY PLACE ELSE!!!! O'Reilly is the BEST!!!!!!!!!!!!

I always go to Light Truck fer all my oem parts. 95% of the time I can find what I'm looking for…read more Yes I will recommend this company.

Good prices, good people, I get excited as a 16 year old when I go there. Everything is organized,…read moreguy behind the counter is fair, nice atmosphere, think I will go there this morning.

I cannot thank this location enough today. Especially the manager, and Keaton store employee. Our…read morecar had died right down the street from them and they came to our rescue complete with battery charger and reader! To the rescue! . Got us on the road and then assisted thoroughly with getting the battery replaced. Good people are out there and this is proof that they exist right at our own AutoZone. Very nice store and this will be my new store to go to.

Way slow The defiantly need more staff 25 minutes to check out come on thats way to longread more

Thee worse they'll send you anything for the money and make it hard to return. They even kept the…read moremoney after I sent their part back. Very disrespectful in communication. How they're on ebay is no surprise poor quality of business. Save your money and time DON'T DEAL WITH THEM. I think they're middle men desperate for sales. I'll just pay for what I want instead of trying to save from now on.

crap, if you actually manage to not get a damaged part, three times in my case. you must strip…read morethese bumpers down completely. there's 0 grantee they properly prepped the surface before they laid primer...also 50/50 in my experience. and will not accept blame even with picture evidence. awful company I'll be perspiring legal action sense I can't get them to cooperate

Worst experience EVER - TERRIBLY UNPROFESSIONAL, SALEMAN WAS RUDE TO ME AND MY WIFE AND TOLD US TO…read more"BUY YOUR HELMETS SOMEWHERE ELSE' AFTER WE DIDN'T GET OUR BIKE FROM HIM. READ THE WHOLE STORY AND YOU'LL RUN AWAY TOO. I know a salesperson there and thought of him as a 'buddy' since we had worked together years ago and always had a good working relationship. I wanted to do business with him, even though his manager and I didn't always get along, and I had made a deal on a 2009 Can Am Spyder over the phone with him telling him that I'd take the bike 100% for sure. The day I'm supposed to pick it up they call and tell me they 'didn't have an oil filter so the oil wasn't changed' to which I said "ok just take the cost of an oil change off the price and I'm good." Then he says 'oh, and there is an open recall on the steering too" when I asked why it wasn't done he replied that they couldn't do it. I thought about taking it in myself but when I didn't get a phone call back from the local Can Am dealer my wife and I decided that maybe this wan't the right vehicle for us to buy because it doesn't make sense to spend $12,000 for something that doesn't work properly and wasn't properly serviced by the dealer. By the time we decided against it, (I was flying home from Philly) the dealer was closed. As luck would have it, that evening a private owner let us know that she'd sell us her Spyder for $1,000 less that the one at M&M and it was all serviced and ready to go. The next morning at 8AM I called but none of the salespeople come in before 10 so I left a message for the salesman on his voicemail explaining the situation. We still wanted to bring them some business, feeling bad that it didn't work out, so we went in to buy two helmets with communicators. The salesman was obnoxious saying that I made him look like an ass because I didn't come get the bike. I explained that the lack of proper service and the recall made us uncomfortable an then someone else offered one properly serviced for $1,000 less. He continued to blame me instead of realizing that an unsafe, unserviced bike isn't good to sell. My wife told him that he was being rude and we reminded him that we were still bringing business to the store with helmets and his response was "BUY YOUR HELMETS SOMEWHERE ELSE, WE DON'T WANT YOU HERE". We took his advice, stumbled across lifecycle and met the nicest staff over there. We'll NEVER go to M&M again and we'd recommend that nobody shop there. I wouldn't send my worst enemy to this store to experience their abuse and I'm surprised they haven't gone out of business after this experience. I have almost 20 years of selling experience and I know that deals don't always work out but if you treat people right you can get their business later. M&M Would have still received our business on accessories and a bike for my son had they not treated us like garbage. I am happy we spent $11000 elsewhere and even happier that we bought our helmets, communicators, boots and gloves at life cycle and we will continue to buy at life cycle for life (no pun intended). Warning the masses. Mat

I called Lowders excited to get my car fixed and was told to call back Monday morning only to be…read moredeliberately ignored. After calling three different times that day with space in between each call I gave up but just to make sure it wasn't just on my end or they were extremely busy I called off a different number, and immediately got an answer I took my business elsewhere.

I went in to get some repairs to my car. The person in charge, specifically Chuck was speaking to…read moreanother customer and setting up an appointment for him to come and have his car repaired. He gave him 2 options for appointments, specifically either Monday or Tuesday of the following week. When he was finished, I asked for an appointment, and he flipped through his appointment book and said there would not be an appointment available for months and months. This was curious as the customer before me got 2 options of appointments for the next week. I wonder if the difference was race based. I was able to get an appointment at another shop and do not recommend this place if you are not a white person.

Family owned business. They are the best. They won't tell you to do more work than actually needs…read moreto be done and if they're not the best for the job, they will tell you to go elsewhere-for instance, if it's a dealer issue.

In the nearly 3 years that have elapsed since I wrote my original review I neither seen nor…read moreexperienced a single thing that would lead me now to question my '16 thoughts about this auto service. I regret I can't give them six or seven stars. I regret we didn't stumble on Furr's earlier (because in our youth we did run into a couple of other car repair businesses in town that took advantage of our inexperience and naivete). But I don't regret the entirely selfish hope that the owner - who is getting on in years - lives and works 'til he is 150 so we don't ever have to look for a new repair shop.