The staff was personable, extremely knowledgeable, and empathetic. I have been going to a totally…read moredifferent doctor and office for about 10 years and I was really unhappy with the lenses I had and was refused alternatives every year. Since I have a very strong prescription, I found it difficult to find a closer doctor that could accommodate. I'm so thankful to have found Urban Eyecare. They have a convenient location and every single staff member I spoke to was so nice. They educated me on how vast my options are these days and I was genuinely so shocked. I really feel like this office cares about my eye health and comfort and offered me several options. TBH I was treated better in this single visit than I felt like I had in the 10 years with my previous doctor. I'll definitely continue going to Urban and I hope I'll be able to get a new pair of their super unique and cute glasses in the future.

This was by far the worst eye care experience I've ever had…read more I chose this office because it was close to my downtown office and I wanted to support a local business. Unfortunately, that was a mistake. The doctor was arrogant and dismissive, and the front office staff was pushy. I was very clear about the contact lenses I wanted, yet I was pressured into trial contacts that were completely uncomfortable and did not work for me. When I followed up to request the prescription for the contacts I originally asked for, I was told I would need to schedule and pay for an entirely new eye exam -- despite the fact that this issue was created by their insistence on pushing a different product. The entire experience felt sales-driven rather than patient-focused. I never felt listened to, respected, or cared for -- just upsold. If you're looking for an eye doctor who prioritizes patients over profit, I strongly recommend looking elsewhere!!

I have been going to John at Union optical for 25 years he is the best good honest prices and very…read moreprompt. I would recommend him to all my friends and family.

John Lamb is the nicest and most honest person alive. He has the most incredible collection of…read morevintage glasses and the best prices in town!

They are very accommodating especially for someone that has a habit of losing their eyeglasses…read more Ugh. I had to replace my glasses twice and they charged me at cost for the replacement. Super appreciative.

Had my first appointment with them and they were overall effective and efficient. They have a good…read morevariety of frames. Enjoyed the customer service from the male and young female at the front.

I have been a patient with this practice for many years. At least 15…read more I was diagnosed with kerataconus in my early 30s and no one in Flagstaff was able to take care of me. I was sent to a doctor in Phoenix who quickly referred me to Dr Maynard, who was an expert with my specialised needs. He was so amazingly excellent and knowledgable. I love the entire staff and have always had the absolute best experiences I was so nervous when Dr. Maynard retired, but Dr. Heffelfinger has continued to give excellent care to us and any nervousness I had about him retiring has vanished. I have absolute zero problem with driving 2.5 hours for my appointments. They are worth it and have always been able to work with my schedule. I cannot say enough good things about each and every person here. Best possible experiences ever!

I have been going here for 7 years. The last pair of glasses I had to take bake 3 times and I still…read morecan't see out of them!!!! I am so frustrated I went to Lens Crafters for the correct measurements for the correct vision in my glasses! What a waste of money.

My husband and I lost our vision insurance when he retired, and I have been looking for a place…read morethat is affordable, and where we feel comfortable. Lexy, who answered the phone was very congenial, and answered all my questions and concerns. We were able to book an appointment the next day. Dr. Lassee was very informative and took two hours with us. I felt very heard and taken care of. She has all the state of the art exam equipment. The glasses are at the end of the experience, and we had such a good time trying them on. I have never had glasses, but needed them. I am so happy with the ones I picked. My husband has glasses and is still deciding what he wants to do, but we are both very happy with our experience in the office. I wish I would have taken more photos. The office is very nice. I definitely recommend going here.

Following a negative experience with another eye doctor, I was fortunate to be referred to Dr…read more Lasee for an exam and fitting for hard gas permeable monovision contact lenses. My eye prescription and contact lenses are perfect. Dr. Lasee took took the time to know what I wanted and to provide a comprehensive exam and fitting. She cared about my eyes and my health. I highly recommend Dr. Lasee.

Such an amazing shopping experience. Huge thank you to Nico for the hospitality!…read more I wasn't entirely set on a pair of JMMs and instead of pushing a purchase they offered to set up a profile with my favorites so I could think about it.

Still the only eye glass shop for me after years of going there for my Jaques Marie Maje glasses…read more Jessica and Lisann are truly knowledgeable and really cool to work with. The optometrist there is super good also.

Instead of going to my handy dandy Lenscrafters in Macy's. I decided to go to the location in the…read moreCamelback Collonade. I have to be honest, I feel like all the discounts that I see on tv, that are offered with my eye care insurance---I've NEVER received...NEVER! I've resigned myself to pay enormous prices for eyeglasses. I did it AGAIN this year because of the options presented; 1 pair at $900+ using your insurance or 2-3 pair at $1500 paying per month. Thank the HEAVENS above for my FSA account. (Use or lose) The latter is a new option offered by Lenscrafters. These eyeglasses are mad expensive and in my mind, these will be THE LAST pair of frames PURCHASED. I will reuse these frames with new scripts. OMG, the cost of these new glasses makes me EMBARRASSED to tell anyone. There were a few hiccups with the new glasses, I signed to pay per month. FYI the monthly payment is tiered, too. I was SURE I chose glasses in the HIGHEST tier at $89 per month. I didn't, mine are $69 per month. Hiccup #1, I tried on the glasses that came back in a few days in the store. I leave the store after trying then on. A few days later, I'm driving and somethings ALL WRONG! I have to move the 1 pair to the end of my nose to see, but they felt blurry, too strong. 2nd pair, I decided to try, again while driving, (at night) EVERYTHING was blurry, scary- can't see. PANICKED, I had to drive the rest of the way home that night with no glasses. Someone chose blue lens vs non glare--- WHAT? That would NEVER be my choice, the blue lens for folks like me who look at computer screen, I DO NOT LIKE. Anti-glare, is a must for me with cataracts, STAT. I returned to the store, a nice guy initially tried to tell me, they take a minute to adjust. NO! At $1500, these glasses actually should ask me daily, "how am I doing?" I asked him to please help me or take them back. He realized the measurements were off, way off. He remeasured. I mentioned to him the glare at night in the one pair was AWFUL, there was no way, I would/could keep them. I MUST have, anti-glare. He charged me an extra $30 outside the contract to redo the glasses with anti-glare. Now, I'm no attorney, but that makes NO SENSE, but he works there, not me. I called back the next day and yep, I was right, a new contract was in orderand a refund of $30. Hiccup #2, before they resubmitted the glasses with new measurements, I decided that my script was worth a check. I went back to my Ophthalmologist for a prescription check. The last script was from a stand-in doctor, who seemed to 'cool for school,' so I suspected his script wasn't right. He was trying to get me to consider eye services I didn't not feel comfortable with since he was not my regular doctor. My doctor gave me a new script. Finally, a new script, new measurements for my new glasses and a new contract. All in all, my experience was good, just a lot of moving parts, but everyone at this store was helpful, admittedly new to this new monthly program. They were super grateful for my patience, and I theirs. I do recommend this store. Nice selection, CLEARLY, hence my price. They wanted to get it right. I did recently come in for an adjustment. I was told if it is not right, come back, it's no bother.

Probably the worst customer service I've ever experienced. I had an appointment for an eye exam at…read more3 o'clock. I came five minutes early. No one was at the front desk to greet me so I waited for 10 minutes. It was 3:05 when I got sent back. I was told since I was late, They will not be able to take me for an appointment. I explained the situation and they had absolutely no grace and sent me on my way. I worked in customer service for over a decade and would never treat a customer like that. Especially when it was their fault I was checked in late. Would not recommend

Great service and exciting selections. The care spent with selection and fitting were proper…read moreresulted in my unparalleled satisfaction

UPDATE It's now been a solid month since my eye exam and…read morestill no contacts. The first ones they gave me didn't fit my eye. Order different ones. No samples and it has been two weeks and nothing. I can't go somewhere else to order because now the script they gave me is for the first size that didn't stay in my eye. I've asked for a new copy twice. Nothing. To say I'm am very bummed is an understatement. I don't wear glasses often and since going here I'm having to daily because I can't get the contact thing straight. Hoped this will be resolved soon before I go to the insurance company and ask them to pay again at another location for exam so that I can get things right.