Really surprised they are still in business. The number 1 rule in business: make it easy for people…read moreto give you their money! For some reason 405 decided to make it extremely difficult to rent equipment. Their prices are much higher than Home Depot or United. Their administration, down payment, vetting process makes you think you're taking out a mortgage. Not very friendly or customer-focused for a small town business. Good luck with that.

worthless owners who will rob you. Charged $258. for a five minute weld. Will never use them again.read more

HORRIBLE HORRIBLE HORRIBLE STORE!!!!! I don't know who does…read morethe training at this tractor supply, they have the worst customer service I have ever seen in a store. They will stand around in a group talking about nothing while people stand in line. Instead of taking the next person in line don't just grab a random person that they see walking up and decide to stop their conversation to work. They don't know how to look nothing up on their computer system. You have to walk outside and let them scan what you're buying. Whoever owns this store or if this is owned by the tractor supply company it shows how bad and how poorly their training is and management.. I will do my best to never spend another dollar in this store.. horrible horrible workers..

Nice to have one close when you need something quick, but tractor supply as a whole seems to be…read moreturning more into more of a corporate big business model store than the more local farm and ranch store. The staff at the Purcell store seem nice and don't bother you the whole time your shopping which is nice and everything seems to be in order. I'd always hit the local feed stores if you can but tractor supply is a good backup!

Damn slowest service ever. Needs to hire more efficient employees that can multitask…read more.. Would not recommend, will not be back

needing rr ties and straw and some gates from the yard. The young man who helped me was very…read morepleasant and super helpful. as i am a senior and not to helpful with lifting, he made sure he had it covered. thankyou Cody

Longtime fan of Tractor Bob's! I purchased a new tractor…read morealong with many implements. I have used the parts department and service and all were excellent. So why did I change my 5 stars to 2 stars? After a pleasant call and working out a deal on the phone, I loaded up my trailer to pick up my purchase. Well, the deal changed by $149 and exceeded my limit. Kermit denied what he said on the phone. It wasn't really the money as much as the disrespect. I guess it makes a difference when the owner is not on site. In fairness he sent a text offering to accept a check for the original amount if I would come back. I already spent 3 hours on this, so I countered I would have a check ready if he delivered. No answer..... I'll include my original review from my previous visits below. Awesome Yanmar dealer. Carries Husqvarna too. Just used the service department. Just as awesome as Sales and Parts. Sad how things change.

Everything went well! I did it all over the phone! They're 100mi away, but feel like Adolf…read morecommunicated well, so there were no surprises! I passed on the 0% for 48mos financing and opted for one of their other financing options. Neither of the banks I do business with could come close to the interest rate. No hidden fees, either!

I'll start by saying I probably won't go back but if you need something, Kyle is the person to talk…read moreto. He was helpful, responsive and kind. They're the only NH dealership in town, if I had a choice I probably wouldn't do business with them. I called on Monday to discuss service. I had an implement stuck on the back of my tractor. I don't own a trailer and inquired about a service call. I was told that the service would be $125/hr and $1.80 per mile. I did not realize that the per hour charge begins when the truck leaves the shop. Not what I have experienced with other service industries. I expected the entire thing to be between $200 and $250. Maybe I should have known better? I was charged over $350 for the call. The original bill was around 390.00 but they took the "shop supplies" charge off since there were none. The service guy was here for between maybe 15 minutes, but giving the benefit of the doubt, and that I didn't check my watch, I'll say 30 min. I'm located 22 miles from the shop. In late morning traffic that's between 30-35 minutes away. That's an hour of drive time. So calculating 1.5 hours at 125 an hour is 187.50. 1.80 per mile x 44 miles round trip is roughly 80 bucks. That total, 267.50 is a lot, but based on their fees, reasonable. I called to talk to someone who identified herself as the owner. The call was fairly insulting on her part, implying that I should have just known how much it would be, because that's the way everyone works. I've never been charged travel time, but even if I were, by my estimate I was over charged by about 90 bucks. I've said my piece, I've paid my bill and bought one other item from them. Buzzfile business information website lists company revenue at around 13 million. I don't expect that my complaint or the loss of my 350.00 worth of business means much to them. It just sucks that it couldn't have gone better. When it comes to customer service, I think it pays to be kind. I realize that I was pretty frustrated when I called, but that is the nature of customer service and frankly, I was being overcharged. I really do think that my feelings about this would have been different if some concession were made to the fact that I might have had a point.

Kyle was great at explaining the difference between the models. The tractors and very sturdy metal,…read moreno plastic. He delivered the tractor and explained every detail. Made sure I understood how to operate it, my husband has been around them for years but this city girl it was a first for me. I love it! Thank you Kyle for being amazing.