1. M & S Collision

    1. M & S Collision

    0

    Olympia, WA

    M & S Collision

    3.3 (12 reviews)
    Open 8:00 am - 5:00 pm

    Services - M & S Collision

    Bumper repair

    Collision repair

    Dent removal

    M & S Collision Photos

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    Safelite AutoGlass

    Safelite AutoGlass

    1.8
    (11 reviews)

    BAIT AND SWITCH: I had to work with Safelite due to my insurance for a window chip. I had two and…read moretold them. Since I have a high deductible and would literally have to pay for the whole thing myself if it cracked, told them, without question, that if they felt they couldn't do it without causing an actual crack, NOT to do it. They insisted they could and told me that this is something they do a lot and 1 in a million go wrong after looking at the tiny pencil sized chip and they would make it right if they did. I should have known something was off when initially I couldn't even get him to get out of the chair to confirm until he had my insurance information...? In other words, this was a SCAM. Then he put the most junior guy on it and well, you guessed it. They broke my windshield. Then told me I just need to pay my 1000$ deductible and they would fix it... as if we never spoke! Complete Bait and Switch. I tried to call customer service, even went to talk with the Supervisor. It was pointless. I have a 1000$ bill to fix a broken windshield now due to this business. I even went to the BBB for some help here and other then their rating being negatively affected (which by the Stars here you can see, makes no difference to them), you take your chances, but better with ANY other window repair quality service, because this isn't it. I shared this with my Corp as well as I lead a network here in the State of a few thousand employees and its the least I could do as well as this review. I hope it helps someone else avoid this experience.

    Great service! Quality work done on my windshield! Im very pleased! I think for what I paid it's…read morevery much worth it!

    Safelite AutoGlass

    Safelite AutoGlass

    2.9
    (20 reviews)

    Brought my car here last week and I have 0 complaints. Price seemed fair in my opinion, front desk…read morelady was super nice and my car was done in about 90 mins. Highly recommend

    Dear Safelite Customer Service Team,…read more I am writing to formally document a highly disappointing experience I had with your West Olympia, Washington location and your corporate office. After a rock damaged both my windshield and the vehicle frame, I coordinated a repair involving a local dent specialist and your West Olympia branch. I worked with April to schedule a specific two-step process for 5/1/26: your technician was to remove the glass at 10:00 AM, allow the dent repair to take place, and return later that day to install the new windshield. I was explicitly told by April that payment would be required when the technician called on his way back for the final installation. The service I received was unacceptable for the following reasons: - Scheduling and Professionalism: The technician called me early, expressed frustration with his schedule, and arrived significantly later than the 11:00 AM time he game me. - Communication Failures: Despite having my contact information, the technician mistakenly believed I was a dealership. Later, he left the site without performing the work, claiming to the shop that payment was needed upfront--a direct contradiction to what was agreed upon with April. I was never called to provide payment, which I would have gladly done over the phone to avoid delays. - Lack of Accountability: When I attempted to resolve this, the local shop refused to let me speak with a manager. When I contacted the corporate office, I received no explanation, no apology, and no assistance. They just let me know someone should be in touch. I have not been contacted by anyone regarding this. This total lack of customer service, from the local technician to headquarters, is deeply concerning. Because Safelite chose to cease communication rather than resolve a problem of its own making, I cannot recommend your services to others. I am sharing this feedback in the hope that you will address these systemic failures in communication and professional conduct so this does not happen to others. Thanks

    Olympia Collision Repair Center

    Olympia Collision Repair Center

    4.1
    (37 reviews)

    Olympia Collision Auto Repair is by far the BEST Auto-Repair shop i've ever taken my Acura TSX…read more From the moment i took the car over for an estimate, to the drop off date, rental reservation, time and duration of the wait for my baby to get fixed, goodness. Amazing!!! Shane is a great representative of this fine establishment. He helped me from start to finish. He also helped me out buy fixing some minor damage along with the part of the car that needs to be repaired which saved me a lot of money! When I dropped off the car, they told me 1 week. The damage was fixed in like 2 days!!! They even cleaned and detailed my car, it was amazing. My baby was looking brand new and I couldn't believe my eyes. They didn't use any new parts in the portion of the car that actually got damaged, except for the parts they had to replace (silver lining on the window) and it looks and still drives great!!! The transition from dropping of my car to receiving a rental was also very easy. The enterpise representative (Mack) was also great and accommodating. I would definitely drop my car back off here if anything ever happens again! So sad i'm leaving.. THANK YOU SO MUCH OLYMPIA COLLISION AUTO REPAIR! Specifically, thank you, Shane! You are AWESOME!!!

    Awesome service, super speedy, kind, and all around great business. I was booked right away and in…read moreand out for a replacement mirror within a half an hour the same week! You guys rock!

    M & S Collision - bodyshops - Updated July 2026

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