Fred is amazing and is the definition of a consummate professional. I came in to have my watch…read morebattery replaced after 10 years of it sitting in a drawer. Other watch places quoted me $35-$48 bucks to change the battery, so I was shocked when Fred gave me a quote on Yelp for $12 bucks! I went to the store without an appointment, Fred welcomed me warmly, and even though 2 other customers came in, I was in and out of there in under 8 minutes! (He was able to help them too.) Aside from the great price and friendly attitude, Fred also noticed that there was some rust in the mechanism restricting the movement and he cleaned it out and added lubricant without even charging me. Really glad my old watch is working good as new again and am thankful Fred made my experience as smooth as possible. Thank you, Fred!!

Love this place. I came here a few times to replace the batteries on my watch. The gentleman at the…read morefront desk was very polite and friendly. He replaced the batteries in my watches as I wait.

I visited Doman Clock & Watch in Los Gatos. I had a previous…read morebad experience with another watch repair shop. At Doman, I was greeted with a smile and my watch was inspected. It now runs better. I trust Doman and will be back with some other watches that need repair. I highly recommend Doman.

Took over two months and clock was not fixed. Couldn't find clock when I cane to pick it up (even…read morewith claim ticket) Another clock repairman fixed it in three days.

I had such a wonderful experience with Sonny! From the moment I started looking, she was so…read morewelcoming, sweet, and genuinely helpful. She really took the time to listen to what I was looking for and helped me find something I absolutely loved. What stood out most was how comfortable she made the entire experience. I never felt rushed or pressured, and she was so patient while answering all of my questions and showing me different options. You can tell she truly cares about the people she helps and wants you to leave feeling excited and confident about your purchase.

Business is non-responsive after multiple texts and phone calls. I got an initial text after…read morefilling out the interest form. I texted back a couple of times and did not receive a response. I also reached out to the number on the voicemail and still nothing.

I can't recommend Giovanna's Fine Jewelry highly enough! My husband and I purchased both our…read moreengagement ring and wedding bands here, and we were thoroughly impressed with both the store and the staff. They have an outstanding selection of high-quality jewelry in a wide range of styles, with options to suit a variety of tastes and budgets. What really stood out to us, though, was the exceptional customer service. The staff were incredibly patient with two very indecisive customers, knowledgeable about their products, and most importantly never pushy. They always made us feel comfortable taking our time and finding exactly what we wanted. They were also wonderfully generous and accommodating. They lent me a gorgeous pair of pearl earrings to wear on my wedding day, which was such a thoughtful gesture. They always greet us warmly when we stop in and have been incredibly flexible and helpful every time we've visited. They even resized my engagement ring multiple times until we got the fit just right, and have cleaned my jewelry more times than I can count because I'm terrible at keeping my rings clean! We've had such a wonderful experience with Giovanna's, and I wouldn't hesitate to recommend them to anyone looking for beautiful jewelry and genuinely outstanding service.

We attended the Mount View festival today and came across Giovanna's table set outside her…read morestorefront. There is such a wide variety of different pieces to choose from. We are really happy with our purchase and working with Giovanna and her team was fantastic. We definitely will be coming back in the future and are interested in the custom jewelry that she provides. The customer service and attention to us on this visit gives us more reason to do business with Giovanna's in the future.

I recently had two excellent experiences with Ira at Mishtime. I brought in an old…read morestopwatch-to-wristwatch conversion that I had dropped and broken. Ira had his technician check it out and it turned out to require a special-made part. No charge for the analysis, and for me the repair isn't worth doing. Later I dropped a Rolex and cracked the crystal. Ira was able to replace it quickly and perfectly. He acts with integrity and was very easy to work with. All in all, a happy result and well worth the money.

Ira was knowledgeable, friendly and a pleasure to work with. He sorted out a mechanical problem…read morewith my ancient Rolex promptly and at a very reasonable expense, and also purchased my other Swiss watch from me at a reasonable price, after explaining the market to me thoroughly and transparently. I will definitely go to Mishtime for any future watch needs.

I've came by yesterday around 2:30 and got my small missing diamond repair for my ring. Omar so…read morekind went and pick up a small diamond was not in stock in store. He and his jewel repair guy were so fast and efficient, I got my ring fix within 1.5 hour. I'm so happy this ring meant a lot to me, felt weird not wearing it and awkward that one diamond was missing. I'm so glad I found this place! Thank you Omar! Highly recommend!

I would highly recommend Zillion Jewels!! I took my wedding rings in to be inspected since we…read morethought some stones may have been lose. Right when I walked in, I immediately noticed that the environment was very welcoming and clean. The staff was also very kind! They were so willing and quick to take a good look at my rings and even offered to polish them! They did such a great job! My rings now look brand new! I also noticed that they can make some custom pieces which I will be very interested in. Thank you Zillion Jewels!

TL;DR: Silva (sales) and Tran (jeweler) are the best!…read more My husband and I got my engagement ring here 1.5 years ago. We made very clear what we wanted as to the ring setting (i.e., a low profile), and the store manager at the time promised us that, even if we're not happy after purchase, we can come back any time and they can and will easily change the setting, satisfaction guaranteed, etc. Right after our engagement, we came back to the store and paid for a new ring setting, as the one my then-fiancee ultimately chose (based on the manager's recommendation) was still too high for my liking. We were told by the manager that it is no problem and we would have a new ring in no time. This is when the saga began. In the last 1.5 years, we have been calling and texting and visiting the store every other week, following up on the status, which were consistently met with - albeit very politely - (1) empty promises that it will be ready "this Friday" or "next week," (2) excuses (e.g., they are busy with [Christmas / Valentines' Day / Mother's Day] or there is no CAD designer available to do the drawing (in the entire Jared's chain)), or (3) simply ghosted. Finally, right before Christmas last year, we learned that the manager we've been "chasing" has moved out of the state to another branch. Quick note: we cannot just take the ring to any other jeweler to get a new setting because that would void the guarantee that Jared's offers (as most jewelry stores do) on the ring (e.g., if a/the stone falls off, they will replace it). Feeling utterly defeated and hopeless, we went into the store again, that's when we met Silva. We told her our story and she quickly connected with the manager, checked the system and studied the records, figured out exactly what we wanted and what needed to be done, and started to mobilize the entire process. She checked in and provided updates almost weekly, showing exceptional professionalism and commitment. Silva then introduced us to the amazing Tran, the in-store expert jeweler (whom I assume has been at the store in the last 1.5 years). Tran is super knowledgeable about everything jewelry. He explained to us the pros and cons of our different options - balancing beauty and strength. In the end, Tran went above and beyond, defying the laws of structural physics, designed and produced exactly what we wanted (no CAD drawings), for which we are beyond impressed and incredibly grateful. Thank you so much, Silva and Tran!!

An update on my situation. I never received a call back from the GM as I was told 372 days ago…read more It has now been over a year since the issue with our rings. I just got a $1000 interest charge on the $1600 I owed. They do business with Comenity Bank, just do a quick google search of them and add the words shady business practices. So, after a year of not hearing from the GM I called back to day to inquire about the $1,000 interest slapped on my bill this last month. GM, who never called me back in over a year, just directs me to Comenity Bank Customer Service line. If you want a company that stands behind their product and delivers on promises, take your business elsewhere.

It was a pleasure to do business here. They're very fair, open, and efficient…read more I brought some gold including my grandfather's watch. Upon quick inspection, they provided a quote and then said that they would like to verify the gold which they did while explaining their technique. It was hard to part with the watch because of its sentimental value, but I knew that it would be of no interest to my sons. The owner assured me that it will find a good owner who appreciates collectible watches.

Dan is dope, I like his point of view and knowledge he adapts to every customer, my young cousin…read moregoes to him for services my uncle goes to sell and my grandmother has sold to him , I've sold multiple times spritz Dan, it's like he's 390 years old in a 65 year old body! Haha lol I reckon you visit to explore and experience all possibilities, Jeremiah O

My Van Cleef & Arpels bracelet arrived this afternoon and was a little too long. I considered going…read moreto San Francisco for resizing, but it's just too far. I also checked the Palo Alto location reviews and... yikes ‍ A friend recommended Ali's Jewelry & Repair, so I stopped by. Ali resized my bracelet perfectly in about 30 minutes for $55! VCA offers complimentary resizing, but you have to mail it in and wait at least 3 weeks. For me, $55 was well worth it to save the time, shipping, driving to SF, appointment, and waiting. I'm also not too concerned about the VCA warranty for a simple adjustment--Ali offers a much more convenient and affordable local repair option. What I really like is that Ali is a small-business owner who takes pride in his work. If you're concerned about bringing in an expensive or sentimental piece, you can call and make an appointment, and Ali can repair it on-site while you watch. That gave me a lot of peace of mind. While I waited, several customers came in with questions about jewelry and materials. Ali was so patient and helpful with everyone, even when they weren't there to buy anything. That really impressed me. I came in with one bracelet to resize and ended up leaving with a perfectly sized bracelet plus a beautiful new flower bracelet--for only about $300 total! I'm extremely happy. Great service, fair pricing, fast turnaround, and quality work. And honestly, $55 these days is basically a couple of boba teas or two bowls of noodles! Highly recommend Ali's Jewelry & Repair--especially if you want personal service from a small-business owner and the convenience of having your jewelry repaired right in front of you.

Had a missing diamond replaced for my wifes wedding band. Quik service. Very kind and professional…read moresalesman. Highly recommended.

I have been there twice. They are very attentive to customers' needs. Priyanshi R is an exceptional…read morecustomer service person. I will recommend this business without reservations because they have very good, fine clothing. Ganesh Kamath

Amazing Dress, amazing service! I needed to find a dress for…read morean Indian wedding and I tried 4 other stores before this one... I'm 6'2 so finding something long enough was difficult and no one at the other stores even bothered to help me. I came in to this store and I was not only showed multiple options, but I was even taught different ways to drape and wear the dress. Varsha spent probably an hour helping me find the perfect sizes. I've never met someone so sweet and helpful. I cannot recommend this place enough! I got so many compliments on this beautiful lehenga :)