How long does it take to get a hospital bed after you order one?…read more Sadly, not joking, it took over three months to get things fully installed and settled. As we age, the shopping profile changes with more medical related needs. After doing some research, my friend came across this company in seeking a hospital bed for home. Searching their website, my friend selected the bed and mattress and we placed the order online. A short while later, the company told us that the mattress was not available (backordered) and asked us whether we wanted to order another model but we stuck with the original one. After a couple of weeks passed, we didn't hear anything and considered canceling the order. It was on this telephone call that I learned that it was shipped already. After discussing this with my friend, I called them again to ask them to withhold from having it delivered but they refused. The person on the phone told us that there would be a restocking fee and that we would still have to pay for the shipping which would pretty much be the cost of our bed and mattress. Given these circumstances, we bit the bullet and decided to accept the order. The communications were scattered as I got an email from the shipping company with a tracking number. In clicking the link, it led to nowhere. Things took an upturn when the delivery and installing company called me on a Saturday to schedule with me. We selected a midweek delivery. After sharing the dimensions of the building's elevator in making sure that the bed would be able to go up four stories, the installers were able to bring the bedframe upstairs and assemble it. The dip came when we learned that the mattress was not shipped with the bedframe. It actually arrived a few days later so my friend had to get a bridge mattress to use until it arrived. End of story? No, as we then learned that the brackets to secure the mattress were missing. They shipped a set to us and we learned that they did not fit this bed. After back and forth for about a month, they sent us some padding to brace the mattress from moving. sigh... we finally closed the book on this. They found a solution, replacing a part that didn't fit but served its function. It has been frustrating but we finally have everything in place. As I wrote this, it teetered between 1 and 2 stars but I'm bumping it to three only because of the diligence and helpfulness of Sonia. I'm not sure whether I'll buy things again here given the trying process.

First, let me say that the sales process was good. I felt good about our purchase. In addition to…read morethe bed, we also purchased the 3 year protection plan. WHAT A JOKE! I have been trying to get a technician to come look at the problem we are having with the bed and NOTHING has happened for the last 4 weeks. They received the funds for this service when we purchased the bed a year ago yet I can not get anyone to respond effectively for service. They say they will call me back and don't, they say a technician will call to make an appointment and no technician calls. 4 WEEKS! After sale service SUCKS! Stay clear of the protection plan.

What a great company. Had a stair lift installed for my father. 100% satisfied with sales and…read moreinstall Doug M

I'm delighted with the ceiling lift and automatic doors 101 Mobility installed for us. Jeff helped…read moreus plan the setup for the lift so it can reach all parts of my son's "suite", including the bathtub! They also installed two Open Sesame automatic doors, as well as an automatic opener for a sliding glass door. They took that on as a new product for them, learning how to install it. The entire team was helpful and responsive. The owner reached out to make sure we were satisfied.

My brother in Cincinnatti broke a bone and needed an electric wheelchair to get around his home and…read moreto stay mobile. Owner Wally was an expert providing just the right product for him to use, delivered it, and it was so helpful teaching him how to use it. I recommend this store and their owner to anyone renting or buying a mobility scooter.

From the owner: Mobility City of Greater Cincinnati is the premier provider in the Cincinnati metro for assisted…read moreliving devices and mobility equipment. We help seniors and people with disabilities maintain their independence and quality of life by keeping them mobile. We pride ourselves on our incredible customer service. Stop by our showroom to test drive our products and get the information you need from our experts. Or, allow us to come to you with our white-glove mobile service. Whether you're looking to rent or buy mobility equipment or are interested in our maintenance or battery services, Mobility City of Greater Cincinnati will help you get back to the things you love

My wife was discharged from the hospital suddenly, with no warning, and with no arrangements for…read morecare. Right Now Mobility arrived at my home 20 minutes after I called, and helped me to choose the right stairlift. Installers arrived 30 minutes later and were done in just a couple of hours. The low down payment on their financing allowed me to use what I had in-pocket on ramps, rails, and other accessibility needs to get the house ready. The installers also took a look around my house and yard, advised me on all the best, least-expensive ways to improve accessibility, and different building codes I hadn't considered. That consultation alone saved me a lot of work, money, and time. I would highly recommend Right Now Mobility.

Right Now Mobility Cincinnati did an amazing job for us. We had a need for a stair rail and grab…read morebar for my father's knee replacement. They came out and had it installed the same day and did a great job. They also looked at a grab bar that was already in place and recommended against replacing as it was already in good shape. I would highly recommend them for any work as they were very professional, quick and helpful. We could not have asked for better service.

Our family has been doing business with JANZ MEDICAL SUPPLY , formerly Mullaney's, for many years…read more They have helped us with several medical needs for my special needs son and my mother. The staff is very friendly and helpful, especially Susan! I can't say enough good things about the company and I highly recommend their service! Review written by Jon Nickol

Investigated the possible purchase of a senior mobility scooter. Theresa was most helpful. She…read morewas very knowledgeable and helpful. Without obligation she is checking to see if the scooter will be covered by Medicare. The prices of the scooters were very reasonable. Only 3 were available for tests driving. The brand was Golden a high quality scooter. Especially known for their comfort. We have a van fitted with a lift. Theresa was very helpful in measuring the scooters and van to see if the scooter will work in the van. Thank you Theresa for a positive experience.

Bio works is awesome. I've gotten orthotics from Steve for years, and he always finds a way to fit…read moreme in when I'm home from college. Additionally, he is awesome at adjusting my orthotics based on where I'm feeling pain in the foot. Highly recommend!

Bioworks billing is not customer friendly. I would not do business with them again…read more I got orthotics for my daughter. They charged $185.00 for each for a total of $370. I assume this is in-line with industry standards. After insurance paid their share I was sent a bill for $39.46 in June. After tracking down the insurance payment, I paid the bill in August. In September a debt collector started harassing me for a $15 late fee. The debt collection never asked for me to pay the bill (because it was already paid). I called customer service and they refused to waive the fee and call off the debt collection agency. I pay numerous medical bills and have never incurred worse customer service.