Terrible experience. My significant other was recommended to use these guys. We should have known…read morewhen some lady was rude to us on the phone. My significant other said while there, some Emilia or Emily was extremely disrespectful and rude. Stay away.

I give two stars only because they do good work. I give them NO stars on their pricing. I shopped…read morethe part they replaced for $99.00 and found, online, prices ranging from $9.99 to $39.99. The high end prices came from the dealer (GM) and NAPA, both reputable suppliers. I called and asked how a $39.99 part came to $99 on my bill. The response was that shops are in the practice of adding additional markup to the parts. I questioned the almost triple the highest amount I found. \They could not say why such inflated prices were charged of did they offer and satisfaction. I was told the manager would call me to discuss but I have not heard from him. Don't get mewrong...they are very thorough and do excellent repair work. Their labor prices seem a bit high bit I understand the need to charge these prices. I just don't feel that the amount they inflated the cost of the part is fair or even good practice. I will be finding a new repair shop.

The perfect place to go if you want to spend more money on them looking at ur car then actually…read morefixing anything and if there is something to fix expect to pay an extra couple thousand. Just call a local shop and make an appointment a few months out, theres a reason all the other auto shops are booked up for weeks and you can get in next day here.

Excellent service! They completed the work in a timely manner! They are up front and let you know…read moreif there is any thing else that needs to be addressed!

I will make Pro Service Auto my go to shop from here forward. They were great to deal with and went…read moreabove and beyond fixing an electrical issue with my 2012 VW CC. When they couldn't figure out the issue with the time I had for my appointment they asked to keep it another day to do more tests. I went in with a flashing brake light warning. But my ABS, traction control, cruise control, steering wheel and air bag light were all on too. They managed to fix everything by doing a thorough diagnostic. On top of that the bill was extremely reasonable. I 100% recommend this business!!!

Very competent, honest and reasonable priced. I have a dual turbo V8 and the dealer shop could not…read moreresolve some issues. Pro Service Auto Care understood the issue, explained it to me and fixed it.

I would never recommend this business. I paid almost $5,000 to have my brakes fixed and they…read morefailed. The car accident it caused could have been fatal. There were children in both vehicle, a baby even. I left them a review on Facebook and my review was the newest one in YEARS and they blocked me so that says A LOT about the type of people and business they are. Even after paying for everything they still were trying to charge me an extra $500 for a hose that did NOT need replacing...turned out one of their employees spilled fluid and that was all. As for my brakes failing Im beyond disgusted with this business and their behavior towards the community they serve.

The glowing reviews of this place leave me suspicious, after my own experience here…read more I drive a regular ol' car. And let me tell you, the prices they are charging for parts alone are up to FIVE TIMES what the parts cost. And their "labor cost" is pretty outrageous for some of the simple things they say need done. I got my thousands of dollars quote and compared their parts costs to actual auto store quotes of the same exact parts and this place is charging triple to 5x the cost! For every single part needed. They never did complete the "free inspection" they offered me (I paid them $150ish for them to slap me with their outrageous quote so I wouldn't quite call the inspection free), even after keeping my car for multiple days and saying they would do it. Another disappointment. All in all a pretty bad experience.

I had been fighting a leaking heater core in my 2015 Ram 2500 for months. But due to the cost of…read morereplacement, I had drug my feet. It finally got to the point I knew it had to be done. The dealership wanted about $2.5K to start - so I gathered quotes from a few shops in town. Glen's offered the best total value by a long shot. While his price already was saving me nearly $1K, his bid also included items the dealership pricing didn't. In fact, it likely would have been at least $3K to the dealer by the time all was said and done. But instead, Glen got it done in less than a day and a half for almost half of that! After I left, I did get a brake system warning light on my way home. I ran back to Glen and he solved the problem and had me back on the road within an hour! I will 100% use Glen's Quality Auto in the future for any auto repairs we need.

The folks at Quality Auto are top notch. Glenn is a great…read moremechanic, very knowledgeable and his prices are very reasonable. He's thorough and never tries to upsell you service that you do not need. I have been completely satisfied with Quality Auto and will never go anywhere else. Joe F.

I needed various auto repairs done to my car and they provided excellent service. very nice people…read moreand easy to talk too about all your repairs and great communication. Highly recommend for all your auto needs.

Easy to connect with. Fair Pricing. Communicated thoughts and procedures. Bilingual was a plus…read more Would recommend. I had a clutch replacement. Will be going back.

They make you wait, they do a poor job, and they put parts on and never call for your approval…read more Excuses fly off the front desk as to why parts and labor is so high. Everyone can look up parts and labor and they charge 3-4 times the normal and use cheap chinese parts to boot.

I bought my tires from discount tire in Vancouver. I got a nail in my tire and put a plug in it as…read morea temporary fix. Drove an hour down to there shop to get it fixed. They refused and only gave me the option of replacing the tire. Took the tire to T&T tire in Kelso. They just fixed it with a patch. You can still get customer service at this place. They earned my business. I'm going there for my next set of tires in the spring.

Don't take your truck or car here, I spend over $1,000 and the quality of the welds were horrible,…read moreI cut my own exhaust and welded it for a better quality, if you want something done right the first time and on time go somewhere else.

They replaced my catalytic converter, they sent me one to order online to save me some money…read more Stated it was a very good quality one and he has used this brand prior with no issues. I trusted them, stupid me. Not even a hour after leaving the shop my check engine light came back on. Went back in, was told my key will need to turn 100 times prior to it recognizing a new catalytic converter. Went back in a week later and was told my new catalytic converter is now bad again. And they are willing to replace it, but I will have to pay full price again as it's not under warranty due to me ordering it online. I have been in multiple times with no help. Now I am stuck paying yet again for another catalytic converter at another shop.

I took my Mini Countryman in for a basic oil change. I picked it up Friday, Feb 13th at 4pm. With…read morethe next day being Valentine's Day, my husband and I drove my car around town and my car started smelling like hot oil. We pulled off the side of the road, this had nothing to do with my small under oil leak recently found. I lifted up my car hood and there was NO OIL CAP. They Failed to do SIMPLE QUALITY CONTROL on a oil change!!! Do we had dinner plans to go to Portland for dinner, if I would have drove my car and that far it would have thrown a rod in my motor!!!! They made it right, but we lost out on Valentine's Day Dinner!! We could have totally thrown a rod in the motor and my car would have required a $6000+ motor replacement just not taking QC inspection on a simple F@cking oil change! They towed my car to the shop, offered a rental car, did a complete new oil change and had to buy me a new oil cap. QUALITY CONTROL, if you want my business. You almost costed me my car motor over a simple F@CKING OIL CHANGE!!! I am still , but at least they fixed it, but it shouldn't have been that stupid mistake in the first place!!!! Quality Control PEOPLE! I don't have money to replace a motor, that is why I was doing preventative maintenance. Your other business Esty's, which is owned by the same owner has been great, but you need to step it back up ARTs!!!!

I submitted an appointment request through their website for an oil change. I got a confirmation…read moreemail back from them saying it was received and that I would hear back from them. I never did.

Fast repairs. Professional work, friendly people. Gave updates as work progressed…read more I'll go for service, if needed, in the future.

I called to try and set up a quote and the lady who answered was not polite. when I stated we had…read moreGEICO insurance the lady abruptly interrupted me and said we don't take GEICO and was again abruptly trying to get me off the phone when I stated the person who hit me had progressive insurance. she stated that we needed to contact progressive insurance company which is fine, but she didn't need to be a rude B..... when we spoke. this is my first accident I didn't know.