I'm done with Red Rifle. I brought in my M&P 2.0 slide/barrel and specifically requested V‑porting…read morenear the front sight. Instead, they cut a huge center mid‑slide/barrel port, the exact opposite of what I asked for, permanently damaging the slide and barrel. Jack's attitude when I arrived only made it worse but at the time I had patience.
I also paid $85 for a simple KS7 bolt removal. Instead of just removing the bolt, they returned my shotgun fully disassembled, forcing me to come back twice because I couldn't reassemble it. I didn't need a demonstration, I ONLY needed the bolt off my shotgun barrel. Also, he claimed the bolt was aftermarket when I JUST bought this KS7 NEW.
Then I bought an ATN ThOR 6 Elite from Jack. Days later, ATNcorp.com dropped the price from $3,799 to $2,595. When I called to work out a solution, Red Rifle refused to help, claimed it was "too complicated," and demanded a 20% restocking fee. No flexibility, no negotiation just "policy." Jack even said neither he nor his wholesaler cared about the manufacturer's price drop. He refunded me $3,670 out of $4,329, five days after purchase, and the scope never even left his store.
When I went in for the refund, I was respectful and even addressed Jack as "sir." He still got irritated because I asked twice whether he needed my card. Then he questioned why I was calling him "sir" and whether I "didn't want to do business anymore," as if my future spending determined how fairly he'd treat me.
Instead of processing the refund normally, he said he had to issue a physical check, adding yet another delay to a situation he already mishandled.
Jack has also made inappropriate comments in the past about which customers "drop money" in his shop and whether a friend I planned to refer would be "the type" to spend that much. I was ready to send someone in for a full .338 Lapua Rifle setup, now I wouldn't refer anyone here.
Jack starts off friendly, joking, casual, talkative; but it doesn't last. His attitude flips fast, and the unprofessional side comes out, sometimes toward customers, sometimes toward his own employees when work is done incorrectly. Either way, it affects how problems are handled.
After thousands spent here - and it could have been tens of thousands more, I expected better. Instead, I got sloppy work, poor communication, and a shop that refuses to stand behind its mistakes. I won't be returning, and I don't recommend trusting them with gunsmithing or high‑dollar purchases.
Lastly, Jack told me to message him on Instagram if I had questions. Today, he complained in front of other customers while I was on the phone with him that I'm the only person who DMs him "so much," and claimed he "answered all my questions" before saying I wouldn't answer any of his. None of that was true. At this point, he just drains your time and patience.