This is probably the best Columbia Factory store I've ever entered even though it's not a huge store, it's very organized with the right amount of selection and great prices! Employees are great and it's so clean in there. I found my socks I've been looking for here that have holes now! So happy. read more

Went in because I wanted a backpack that I had seen online, but wouldn't arrive in the time I need it so I just decided to hit an in person store. The backpack I wanted was there but $15 more in the "outlet store" they do price match... but not at outlet stores. Mind you this was off of their own website so in short the outlet does not have better prices and you're better off getting better prices online. read more

Hey! Shout out to Deborah for helping me with my shopping experience. She brought me 1 bag once I had my hands full and then a second when that first one got filled up. She gave me 10% off because I am a student which is always much appreciated and I signed up for the emails to get that additional 15% off my next visit. Overall, I had a great experience and highly recommend this store. The selection was good, the store was well stocked, and there were MANY sales going on for Black Friday! There were some t-shirts that were under $8, many hoodies and sweaters under $20, and some of their premium products were even under $50. read more

The service was so great! Love this location. Everyone was so helpful especially when it came to helping with my coupons!

Who loves outdoor apparel at a discount??? I do that's for sure. The discounts are mind blowing and great if you are looking to stock up on your winter wear. We went right after Christmas and it was packed. The parking can be a little intense because of all the traffic in this area. They do have a parking garage but if you are lucky, you can find street parking in front or along the shops. When we got inside the store the sales were going strong. Everything was 50-70% off which was amazing. I can honestly say, even though it was extremely busy, the staff remained calm and friendly which is a plus. I ended up getting a nice windbreaker jacket that was originally $90 but only paid $20 for it. I'm a sucker for great deals. There is a great selection of clothing for men, women, and children-so I am pretty sure you will find something because there are so many choices that will be great for the family. Happy shopping! read more

We have always been very fond of anything Columbia, but after a particularly great shopping experience at this specific location, during which the store associate Abdul showed his superior customer assistance skills, this store gained two customers for life. It is located in the middle of the Pike Outlets with plenty of parking on the street and nearby. There is a very large selection of clothing for all seasons and styles at great prices, tailoring to men, women and children. More often than not, they will offer a coupon code upon reaching a certain spending threshold. All the store employees are welcoming and eager to help but Abdul really stands out and makes a difference with his genuine enthusiasm and attitude. read more

Very clean and organized. Staff were very attentive, but at the same time not too pushy. I prefer that then a staff constantly following me around. Deals were also great. Great quality clothing for outdoors activities. read more

This review is strictly because of Abdul's exceptional people skills!! He is extremely welcoming, attentive, genuine and looks out for the customer's best interest. We need more people like this man, I'll certainly be back to xmas shop! Thank you read more

I love this Columbia factory store. I love that the workers here are always nice, helpful, and go out their way to assist you. I remember calling at the end of the day of Black Friday and went in the day after and even then experienced great customer service unlike the Citadel outlet location. Will definitely be coming here more often for my winter gear needs. read more

Adding my kudos to Constance's great assistance. I'd come to buy clothing for a long trip I'm taking, and she was like a fairy godmother, except that the ball attire consisted of a lot of blue and khaki. "Can't wear that size." Zip! out the dressing-room door and into the store. Same with "But I like it it in olive green." The store isn't what I'd expected at all, in fact. Instead of a warehouse filled with stuff hung in random sizes on random racks and sort of folded on equally random tables, everything was crisp, organized and well displayed. I found everything I needed. Constance suggested things but she didn't try to hard-sell me on stuff, and I wound up taking quite a few of the suggestions. If you're doing anything outdoors, rugged or just sitting on a boulder watching everyone else wear themselves out, this is your place. read more

Came in here with my boyfriend not expecting to purchase anything but I came out with lots of good quality clothing for good prices. My bf bought me a sweater that was 70% off and a jacket for his brother as well and other men wear clothing. You just can't beat these sales going on right now at the Columbia outlet store. I was also able to sign up to earn points and get emails of their upcoming sales as well as coupons. I'm really looking forward to hearing from any other sales or coupons because I really want some hiking boots from here. Aside form their good deals, the two ladies working here that day were amazing. There were so nice, friendly and helpful. The shopping experience here was a lot more satisfying with the great customer service my bf and I got here by those lovely ladies. read more

Columbia Factory Store - Got pretty good sales today - Sports Wear Near Me - Long Beach, California

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Severely displeased. First off love this brand & Cabazon Columbia outlet-store and customer service at the Cabazon location. Kudos to them, they freakin rock! They had Good deals, we easily left the store with about $400 worth of merchandise. They had fabulous customer service helping us find sizes we needed in the colors we liked and they even offered incentives to COME BACK for events and future sales. 2. Visiting this Long Beach location for my first two times was pleasant, not bad not amazing. Good customer service, they helped me exchange some things without any problems. The three people that helped me smiled and were very genuine. Plus it's closer than Cabazon, even Citadel is far enough making this Long Beach location super convenient. Not the same experience but great none the less. 3. My third time visiting this store was 100% Disappointing. -8:45pm Wednesday December 21. I call to see if this location has holiday hours. A young man answers the phone, I ask if they have holiday hours for this week since most places do. He replies sounding not excited about it that they close at 10:00. He doesn't offer the time they open the next day, he doesn't offer their closing times for the next day or even the rest of the week, and he doesn't say that they will close early if they're dead/slow. Which ends up being the case later in the evening. -9:10pm Wednesday December 21. I tell my family that just got in from riverside a little earlier, let's go! We get there at 9:30 which I feel is reasonable we're not getting a service or ordering food, we're gonna look around and possibly buy a jacket for my father in law. - so to repeat myself we get there around 9:30, The lights are dimmed and I try the doors and they are locked. Two employees glance over and one walks to the door, as the other is looking from behind the cashier counter. at this point 2 other people are outside with the 3 of us. I'm trying to ask why they're closed maybe computer shut down, maybe a flood, maybe an emergency? and if this was the case? I was also trying to also ask what time they opened the next day since father in law was leaving the next day. The young man refused to open the door mouthing he didn't have the keys... and by the way the couple that walked up behind us was trying to purchase the things they had ON HOLD from the (tuesday) night previous. They said "the store closed at 10:00 yesterday we assumed they'd have the same hours today..." -9:40pm Wednesday December 21, I go next door and ask the people at the Cotton-on retail store if there was something that happened with Columbia, we called and showed up TO them being closed. They said nothing they knew of but maybe they closed early if they were slow?? which even the cotton on manager questioned.... Soooooo the Long Beach location Columbia outlet-store has chosen to close early???? Like a mom and pop shop? Not like a corporation retail store... despite having told a customer over the phone that their closing hour is at 10:00????? Despite having five customers standing in the rain 30 minutes before their closing time.... despite having closed the day before at 10:00 including the day before that closing at 10:00. they still chose to close early??? Then they refuse to talk to people (MIND YOU standing in the RAIN) like human beings pretending they cannot open the door, like magically they keys are gone or missing or not working???? AND there are customers that have already had their items ready and on hold and only just needed to pay and were turned down?? How does this make sense??? And both employees were seemingly put out by people trying to shop??? Three times as we were trying to hear and talk to the young Hispanic guy through the thick doors which were like soundproof.... I caught the young BLONDE employee scowling at us.... what the fuck at this point I'm so angry... So to conclude this WASTE OF MY TIME!!!! 1. Hours were not honored as advertised. INCONSISTENT. 2. Customers were treated as "dumb" through the door, with essentially zero real communication except we had to lip read the employee say "I don't have the key". IMPOLITE!! 3. Then We get glared at by another employee... because we're trying to patronize their establishment. ILL-MANNERED!!! 100% entirely and thoroughly dissatisfied. read more

Columbia Factory Store - Sports Wear Near Me - Long Beach, California

Came in here really just wondering around the pike outlets and we were treating absolutely wonderfully by their staff. They were two ladies working at the time and they were both very polite and friendly to us while there. We came in Thursday at around 1pm so whomever was on the clock at that time really deserves a high five from their boss. Now for the deals, overall I'd say everything in the store was on sale and pretty moderately reduced in price. Where you'll really find the deals are in the clearance section, they have items 50 and 70% off of their last marked price. We got some absolutely amazing deals here for clothes that we would have otherwise not purchased. Overall good spot for some outdoorsy gear. read more

I almost never give 5 stars unless I have a stellar experience. I had one at this store and with the on-line sales, both very positive. We are going on a long Alaskan Cruise and needed to layer up: it needed to keep us warm, dry and also be comfortable. We found the 3-in-1 jackets, rain pants, gloves, hats, thermal underwear (funny name, they are called baselayer) and shoes and was helped with every decision we made. Once home, decided I should get some nice, comfortable, warm, water resistant, sort of stylish slacks. The on-line store had a lot to choose from. So, I ordered one pair to do a size check and the waist was too big, should have followed the sizing chart. I returned them (super easy). Received 4 e-mails about: return information, arrival, processing returns and then when the money was credited back to my PayPal Account. Very pleasurable return experience. I ordered four more pairs (different colors), this time with the correct waist size and got the pants within several days. With so many details to get ready for the cruise, so happy I decided to buy from Columbia Sportswear. read more

This was a spur of the moment trip ,we went to visit our son in Joshua tree and decided to stop by the outlets in Cabazon on the way home. We went to the Columbia sportswear store and was greeted by Brian Wilkinson, what a nice young man he showed us some deals that we didn't even know existed in the store and was so helpful I just wanted to give him extra pat on the back for having such great people skills. I wish I could give them 10 stars , Brian deserves it read more

Traveling and forgot to purchase jackets for my daughter an I. Specifically came in here to purchase, but had to use the restroom. Long story short, I saw a restroom right by the employee back door. I asked to use it so I can also change my baby, but was told to use the public restrooms outside. The ones without a table to change a baby. Thanks for holding the company line. If I'm the business owner and/or DM I was an easier contributor to your P&L. Not any longer... read more

Went with a friend to find her clothes and was surprised to find some things for me. Great selection and they were having a holiday sale as well. The staff is very helpful without being pushy! Constance was a huge help and was very friendly and knowledgeable. If you are looking for outdoor apparel you won't be disappointed!! read more

There was a very difficult customer at the store giving the staff a very hard time. I wish I got the floor manager's name from the morning of 1/6/19, but he did an exceptional job in giving the best customer service. He kept his calm and carried out the situation with great customer service. This tells a lot about a store !! Keep it up! read more

I had a very positive experience buying ski gear with Constance helping me. She knew the small differences between the products and was able to help me make the best choice for my needs. I also got a really great discount on Black Friday gear. Thanks Constance!!! read more

It was great shopping at Columbia twice this month. I got the best help from Connie and got all my clothes for our upcoming trip to three countries in Africa. She directed me to good sales and specific items like hiking socks. Will go back to use an additional discount coupon! read more

A nice clean store with fair prices and very helpful service.we found swim trunks out of season which isn't always easy!

I came here for hiking shoes. The ones I wanted, I had looked at several places on line. They were 90-110.00$ anywhere else. I came here found the shoes Several pairs of wools socks and some other little things for 81.00$ The associate that helped us was Angel, he was nice helpful and helped us find amazing deals!! Great Service, Great prices, Great selections!! read more

This store is inside the Pike Place Outlets. There's parking garage and metered parking. Excellent prices. When I went, they had back to school sales. Bought a couple shirts with the UV protection for my husband and I. It's a great time to buy those winter jackets from light layers to snow-like temps too. Staff was super friendly. Other great stores next door too. I was limited on time, but I next time I'll check out the Express Outlet and the Converse Outlet stores. read more

This store is new and I'm so excited it's open in Long Beach. It's clean the the staff is quite helpful. It's an outlet store so the prices are great. It's located under the Cinemark if you are walking. read more

I had a vest with a bad pocket sipper which jammed the edge 3 times. I was upset and went to the store. The manager was very nice and gave me store credit without asking for receipt or anything. But he forgot to undo the alarm and it went off when I left. Oh well. Columbia is my favorite! read more

Last Thursday I was here to buy a jacket, all of the employees were nice patient and helpful! Every item is in place and organized, They don't have a large selection on gloves and beanies but that's ok. Good deals on the holidays my family loves their new winter jackets read more

I don't usually write reviews but this store has great customer service!! I went in over Black Friday this year and even though it was crowded, the associates greeted me, asked if I needed help finding something, and basically put together a whole snow outfit for my entire family ( me, my husband and two kids ) Everyone working was very knowledgable in what we needed! Thanks to Taylor and Eddie! read more

I have found the Columbia Sportswear store in New Hampshire near Manchester to have a much better selection of items when I go there they especially have the shorts with the netting for fishing at cetera at a good cost I really find those at the one here at Prairie so we keep going there and looking and hoping to find certain things maybe next visit read more

We have been waiting for this store to open. I just looked online and it said it was permanently closed. Columbia! I have spent some quality time in your store and we are very satisfied with our purchases. And we love your staff. You were in walking distance from our place. We are sad and confused read more

I am frequently in the area and I stop by this store at least twice a month. The staff is always friendly and helpful, especially the manager, Christian Sanders. I spend a lot of time outdoors doing nature observation and data collection, and most of my field gear is Columbia, thanks to this store. Pricing is very good and sometimes downright amazing, with the promotions and coupons that they have. I trust the quality of the product and the advice of the staff there. Will see you soon! read more

Very helpful staff team member went out of his way to find a 18m size for memuch better experience then at the citadel! Also they will validate your parking! read more

Awesome shop and exceptional value and customer service from all the staff. Very friendly and helpful. Christian made my day. Thank You.

Thank you to the girl who closed on the fourth of july! I forgot to get her name but I accidentally stayed past closing and didn't realize it until later, but she was so sweet and still took her time with me instead of trying to rush to be done. She totally saved me by recommending a different jacket than what I had been considering and it ended up being perfect for what I needed. She also happened to use to live in Oregon where I am moving and gave me great advice about what I needed. Thank you so much again, amazing customer service and I am so happy! read more

I'm glad there's finally one nearby! The employees here are extremely knowledgeable and helpful. No need to pay premium prices for apparel when Columbia has great gear for fair prices. Christian is always super friendly and knowledgeable. Corporate should be glad they have him! My average piece of clothing from Columbia lasts me about 6-10 hears and once I get rid of them, it's usually because I don't fit it anymore. :( Park in the structure and get validation at the checkout counter. Prices have gone up for most Columbia products, but the sales here are extremely random so you kind of have to visit often or call in often. read more

This place is awesome, great deals, and everyone is all about the outdoors and are very helpful. I come here almost all the time during lunch. read more

If you are looking for good customer service you may need to look somewhere else. You think Columbia would be passionate about honoring a customer exchange but that wasn't my case. I was gifted a Columbia fleece and baselayer. Both of which not my size. Because the item were not bought at the store the store manager (blonde with foreign accident) argued that she could not help me. Although they had both of the items that could have been easily exchanged. I don't ever write up bad reviews but today I feel this was deserved. read more

Came here last week to buy a fleece and bought two. The prices are great and the staff are very friendly and helpful. They have a very nice store that's clean and plenty of selection. read more

Awesome customer service and great sale prices. Constance went above and beyond to help me find the items I wanted in my size. I'll definitely be coming back again. read more

Nice friendly and helpful workers ready to assist you. If you're looking for sun protection and fishing clothing this is the store you're looking for. I recommend for any fisher or for someone that's always outside in the sun. read more

They were very helpful! I made a purchase at the citadel outlet and forget to bring my coupon. The guy there said I could do a return and repurchase with my coupon as long as I bring back the merchandise at any store. However, at this store they told me that I couldn't, but still granted it for me. Very nice and not crowded. Very friendly as well! read more