after all the great reviews i figured i would reach out to get an appt scheduled for some carpet cleaning. i have reached out multiple times and wont get a response for weeks. I have been trying to book since November of last year. for first impressions, i am not impressed and decided to no longer try and get a scheduled cleaning. read more

Got the Appt asap.Jim came on time and is nice and friendly, did a good job on my Stairs ( Carpet) and Rugs.

They got a lot of pet stains out and cleaned the carpet very well. I will definitely use them next time. I need the carpet cleaned.

Jim was friendly and provided great service! Love the upfront pricing and ease of booking on their website. Very happy they serve Menifee and I found him online. read more

A phenomenal company that made our carpets look brand! They have impeccable service, take care of all your needs, and their quality of work is great. This place is reasonably priced compared to others I found. Check this place out. We will definitely be using them again! read more

Wow! I think I found the best carpet cleaning around. The stains in my beige carpet finally bothered me enough to put a search out on Yelp to find carpet cleaners. Tiffany responded back to me quickly and informed me of what the cleaning would cost & include and answered all my questions. Fred and Jim arrived promptly on time and got straight to work. They were fast and the carpet only took overnight to dry completely. Thank you Fred & Jim! My carpets look fantastic! Will be spreading the word of the best carpet cleaners around. Book now, you won't regret! read more

I had Macdonald clean my couch and rug today and they did an amazing job! My couch looks night and day better and I'm so happy with the results. Jim was upfront about any of the stains that weren't able to come out and completely understood that not everything can come out. They were very quick and efficient and I will absolutely use them again in the future! read more

I called to get my cream colored couches and area rug cleaned. They did a great job making my couch look great again :) Thank you!!! read more

MacDonald Carpet Cleaning - Rug and couch cleaning. - Carpet Cleaning Near Me - Lake Elsinore, California

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Amazing service and awesome customer service. They are very down to earth people and love what they do and it shows. My fiancé and I purchased a home earlier this year and the carpet in our bedrooms definitely needed some rehab. After they were cleaned they are brand new looking and feeling. We already are scheduling for our next service to keep up on the maintenance due to our pups and we will continue to use Macdonald carpet cleaning. due to their impeccable, work and amazing customer service. We also really appreciate their same-day scheduling and willingness to work with our schedule. We 10/10 recommend read more

This is the second time I've used this company and I won't go to anyone else. They do such a great job. I had my couch cleaned as well as my soon to be nursery and a couple of area rugs, all came out looking great. I added the area rugs on the day before their visit hoping they could fit that in and they had no issues doing so. On top of that, they are always friendly. read more

We had MacDonald come in to clean our carpets earlier this week after we heard great things from our neighbors. We are love the work they did to our home. They even got the tough spots! They are very friendly. We will use again! Highly recommend. read more

They were affordable, did a great job, and had great customer service. I would definitely recommend them and I plan on hiring them again in the future when I need to get my carpet cleaned again. Thank you! read more

I wish I would have asked more questions before hiring him. I didn't realize until he came out to clean my carpet that he sprays his solution on the carpet and then he uses what is called a bonnet which is like a spinning disc, which just appears to push the dirt around because he doesn't have any vacuum or suction to suck up the dirty water. Right away when he left and I walked on my carpet with white socks they were so dirty. I called him to discuss it and he said wait until the carpet dries and then vacuum and see how it is but at that point I just rented a carpet cleaning machine from the grocery store and it sucked up a whole lot of dirty water. He was a nice guy and he did respond to my texts about the dirty carpet, but I didn't see any point in having him come out again if his cleaning method is just pushing the dirt around and not sucking anything up. read more

Did very poor job. Carpet still dirty. Left furniture piled in hall for disabled elderly owner to put back. Scuffed floorboard. DON'T USE THIS CLEANER. read more

Hired them to clean the carpets in my office. They were incredibly professional, responsive and we were able to schedule the cleaning that same week. The guys did an amazing job and worked efficiently and quickly to get the job done, and I am very pleased with the results. The carpets in my office practically look brand new. The price was also very reasonable. I would highly recommend them and will be using this company for any future projects. read more

First off let me start off by saying that the miscommunication on him forgetting to inform that he only takes cash or checks was a bit irritating. Because he got agitated trying to figure out how to get paid and was acting slightly like I was not going to pay him even though I had my card in hand ready to pay like I have just about every service I've ever hired. Thankfully we did get that situated thanks to his wife. For 305$ worth of service I find it a bit irritating that he didn't do the all of the areas I had asked. He picked and choose spots of his choice instead of getting the whole room. I'm unsure if that's what's the price was for only certain spots but again if that's the case that's another big miscommunication for me. I would of paid more for the full room to get cleaned not little spots of the room. Also they were going to leave my walls a disaster, I had to tell them to clean leave it the way I had it before they came and cleaned the carpets. And still left me with a mess to clean up. Jim I believe is the owners name...seems like a nice guy hit his work ethic just wasn't there for me. To your response. I didn't leave you a tip, I offered to pay for what you didn't do that I assumed was covered with the 230$ you had already charged me. I had my mother and some friends who came over and even said the work was bad. That's what lead me to leave this review and take the pictures. I've been using carpet cleaning services for some time now as you mentioned I have pets and that's why I'm always hiring professionals. Never have the past carpet cleaners ever left my house or walls with a mess and i definitely always seem a huge difference unlike the service I got with you. And I before I even noticed the walls and stairs were still dirty I had asked if I could use your service again but on the 4th and you probably would of known that if you weren't rushing to run out the door. But to your text, thank you for texting me but if I'm going to throw money out the door like that for nothing I rather give to a charity so at least I don't feel ripped off. read more

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I love using MacDonald Carpet Cleaning service. They pick up the phone, respond and communicate if they have any issues os problems with scheduling in a professional manner. They were flexible and added couches and chairs on the fly and made our cleaning experience great. Besides being courteous and professional, you can always look forward to a little bottle left behind for those special accidents to extend your time between cleanings! Thanks Macdonald Carpet Cleaning! read more

We hired this company to clean three rooms ( 2 small bedrooms and the master bedroom) in our rental property. They were prompt in responding to our questions and we were confident that based on their reviews we would have a good outcome. Unfortunately, the finished product was basically the same as when they started. I even cleaned some areas behind the door with Folex after we had allowed it to dry and the stains came out. We contacted the owners and requested a refund ( they did not refund their fees) since we felt that the work was poor quality and not typical of other cleanings we have experienced in the past from other carpet cleaning services. We hired another company, that came out on a Sunday. The job was done and our carpets were left in very good shape and clean. Don't waste your time and money, there are some excellent ones out there that do good work and stand behind the quality of their work. I have attached the after picture below. read more

MacDonald Carpet Cleaning - Carpet stains in master bedroom remain, this was taken two days after completion. - Carpet Cleaning Near Me - Lake Elsinore, California

Consumer beware: I used Macdonald carpet cleaning. They came to clean the carpet on the stairs and a bench for my dining room table. At first they were nice and claim to be a family business leading you to believe they are kind and fair. They state they are honest. I didn't have that experience. Once they arrived they sprayed and drenched the carpet and pad with chemicals. Then proceeds to take rotary buffer to buff the carpet and the bench. They leave all the dirty chemicals in your carpet and fabric. My carpet was drenched and still dirty. I put clean white socks on to walk on the carpet on the stairs and the dirt and chemicals soaked into my socks and made them brown from the dirt still in the carpet. It was gross. My carpet was not clean. They also soaked the dining room table bench with chemicals. They used the same buffer. I only had one stain on the bench. The fabric on the benched was soaked and after it completely dried (mind you it was over a week it took to dry) it turned the fabric a different color from the matching chairs. It also left a water chemical mark. I reached out to them and they wanted to come over to see it. So after Labor Day weekend I reached out and told them they could come look at it but I wasn't allowing them to touch it again because I didn't want more damage. I also only requested a refund of $175 instead of the $500 to replace the bench. I was trying to be fair. If they didn't want to refund my money then I wanted to put a claim into their insurance / bond. Surprise they are not insured or bonded. They have since went silent no response no refund nothing. That doesn't seem like they are honest at all. Don't be fooled by how nice they are at the beginning because they don't stand behind their work. They don't care about their customers. I thought I hired professionals. They don't know what they are doing. Before and after pictures of the bench and the bench compared to chairs. read more

MacDonald Carpet Cleaning - Before color with the stain I was trying to have cleaned - Carpet Cleaning Near Me - Lake Elsinore, California

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The customer service is excellent, responsive, polite, and friendly! I was very impressed with the thorough and efficient cleaning; love that the product used is organic and pet friendly!! So happy! We will definitely use Macdonalds Carpet Cleaning service again! THANK YOU! read more

Jim did a fantastic job on our carpet! It is now free from stains that we thought were mold but apparently just a spill that we tried cleaning on our own, to no avail. He was very efficient and effective, answered all my questions and concerns! He's just awesome and kind! We are now enjoying our carpet, finally free from dog pee stains and spills. And they even use organic products that are safe for our family and dogs. I would definitely recommend them! read more

I put a request out on yelp for a carpet cleaning company and McDonald Carpet Cleaning was the first to respond. They immediately offered an appointment for the next day. They show up not just on time , but they showed up early ( yes they asked if early would be ok). Jim and Elijah did a great job cleaning my carpet and removing the stitch of pet urine , my furr baby is having separation issues and has recently started acting out, ON THE CARPET! They were so quick and the equipment they used was super quiet. They put towels down to ensure no slip and falls from the damp carpet, provided a business card for future needs, a complimentary bottle of spray solution for future mis-haps and they honored the original quotes. They were friendly and personable and I'm glad to have used them and definitely will again. Great job guys! read more

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We were very pleased with how clean and soft our carpets turned out. Fred was very thoughtful and very thorough. We will book them again!

Needed a whole house, carpet cleaned and they pulled through with short notice and did an excellent job. Team was on time, professional, and thorough. read more

Soo I was hesitant to write a review. They were attentive, communicative, responsive. Every question I had they answered. Honestly a GREAT company. But unfortunately, I only had one issue. It was more my fault than theirs but I didn't know they don't suction out the dirty water after. It's just a rotating pad. It did make vacuuming easier after! My dyson picked up much more after they cleaned my carpet so that's helpful. I'm a little bit bummed because I did think they'd vacuum beforehand but that wasn't the case either. We bought a house and the previous owners left confetti and some trash and that was still there after. But just to be very clear, wonderful company BUT I would've preferred they suction out the dirty water and vacuum. But again, I didn't know. read more

Very professional and Jim and company did a great Job. They gave me a good price and did a good job as well, super lucky I found this locally owned family business. Highly recommended!!!! read more

I want to say a million thanks toMacDonald Carpet Cleaning! I needed to get my couch cleaned and they were responsive and well priced. The couch definitely needed some love and Jim took care of it. I HIGHLY recommend and definitely will be recommending them to my friends and clients that need cleaning. Thank you again!!! read more

Wonderful job. Dog pooped all Over the carpet. They came last minute to help me out and did a great job and the customer service was excellent. Very personable and I enjoyed doing business with them. read more

The simple fact that they squeezed us in during the holidays with our DOG that pooped in our living room is EVERYTHING! They where so kind and understanding. Not one moment did I feel they did not want to help or it was a burden! I hope nothing but success to your company. A HUGE thank you for fitting us in. The Crisler's read more

I can not say enough good things about this owner and how he conducts business! Not only is his solution safe and surprising effective but he has a level of integrity that a lot of businesses don't always demonstrate. We just got a puppy and potty training has been tough... I thought we were going to be forced to redo our floors‍. After 2 sessions the house smells great again and we don't have to sell a kidney to pay for new flooring Jim and his team were incredibly diligent, polite and super helpful! Jim, I can't thank you enough! read more

Excellent company and the owners are hands on and involved in every job. They clean rugs, carpets and furniture. They do excellent work. Very pleased - Thanks Jim! read more

The service was amazing from requesting service from Tiffany to Jim coming to clean our carpet. Nothing but great service from beginning to end. Would highly recommend MacDonald Carpet Cleaning. read more

DO NOT USE THEM! If I could give them no stars or negative stars I would. They do not know what they are doing! I had them in last Wednesday to clean my carpets - chose them bc of all the good reviews. They left my family room carpet worse than it was before - they dumped dirty water or soap or something all over it - left dark dirty streaks as you can see in the photo below. The ones near the yellow wall in the photo - that area was underneath my couch and perfectly clean before the came. And along the bottom of the photo, that whole dark area was never there originally - And it was very wet. Odd it was so wet since this was not steam cleaning, I had to cancel furniture delivery and call them back to reclean it. When they came, there was no apology, no offer for a rebate - the owner Jim simply said - oh yeah - I see what happened. The second time it was much better, how I expected it to be first time around but I still had to spot a few places with folex because they had left a few dark spots, like drips about 2 inches wide, not even there in this photo, so newly added, and I was afraid to call them again. The spots were a result of what they did - we have not used the room since the first cleaning - it has no furniture in it. And they are terrible on the carpet edges, where it meets flooring. The edges are dark in every room the cleaned where the carpet meets the flooring. The lady Tiffany you talk to when booking the appt is nice - but don't be fooled... Either they don't know what they are doing or are using dirty equipment, dirty water, or something... CALL SOMEONE ELSE.. read more

MacDonald Carpet Cleaning - Carpet Cleaning Near Me - Lake Elsinore, California

Best carpet cleaning business out there. They respond quickly, they are on time and without a doubt you defrost what you pay for. Would recommend to anyone that needs carpet cleaning, couches cleaned etc. read more

Jim and Frankie cleaned our area rugs and carpeted stairs today. They were professional, extremely tidy and went above and beyond! The rugs look and Smell amazing and the stairs are spotless! I also asked if they would help me move a new rug under a bed and they said yes before they knew what a pain it was! Thank you SO MUCH!!! read more

Super friendly and easy to work with! I'll definitely be using MacDonald Carpet cleaning again!!

As I read the 2 bad reviews I realized you really can't make everyone happy. Reading the company's response gave me the confidence to give them a try. They will do whatever it takes to provide customer satisfaction. I was pleasantly surprised Jim was able to take out the stains on our very soiled carpets, they look brand new. I will definitely use their service again. Just make sure you double check your order thoroughly when you receive it by text message. There was a slight miscommunication in the beginning (I should have caught it) and I was misquoted. read more

Great family company very professional and amazing carpet cleaning will be using them every time!

So, here's a challenge: your standard poodle consumes an entire bottle of fish oil capsules then urps them on your one-of-a-kind embroidered bench. What to do? Call Jim at MacDonald Carpet Cleaning. Look at that photograph! (Sorry, no before, but you can visualize) Jim's other assignments were standard bedroom carpets and two wool area rugs. Urine stain, food, shoe dirt, the usual. I waited a week before reviewing to see if any stains ghosted back and voilà! Ghosts excised! No ghosting is worth the price right there! Jim is a family man with small children and is dedicated to cleaning carpets and upholstery with natural, healthy cleaning agents. I appreciate that for my infant and toddler grandchildren. He's the man. Call him, use him, keep him in business. Oh, yeah, couple other things: great communicator via texts, showed up on time, no surprise charging, AND I canceled my first appointment (big annoyance to small business men and women) and he was an absolute gentleman. read more

MacDonald Carpet Cleaning - Big yellow oil vomit stain gone! - Carpet Cleaning Near Me - Lake Elsinore, California

Don't look any further! This family owned company was amazing. They squeezed us in last minute and gave us such a great deal. They even took care of a few spots! Will definitely be using their service again. Thanks Jim! read more

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