Very costly FAIL. $665 for floors and granite "deep" cleaning Photos show end result The owner David claimed it was due to dirt slipping off baseboards which I still don't understand Area on both the floors and granite were completely skipped over Because the floors were still wet when David rushed out I didn't cr h it until he was long gone Insults thrown with each complaint Glad to answer any questions read more

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David is great! Super upfront and honest ( that goes a long way with me ) very respectful and knowledgeable in his trade. Dealing with stone anything can be very complicated, cutting, setting, sealing, cleaning, polishing, repairing all these things are very technical and need to be handled by a professional like 911 or you can easily ruin your beautiful stone if you're not careful. I am very thankful to have found David and his company as my entire house can use his services from the floor to the countertops to even the back yard! read more

VET OWNED, and firm supporter of Military and first responders. I can not say enough about how impressed I was with David. What an amazing experience from first meeting with him and looking at our carpets and tile, to the end result nothing but professionalism, kindness, and caring attitude. David was quick to get us in his schedule and was very prompt. Arrived on time, was clean, and very respectful of our home and furniture. A very very nice guy who is a joy to have in your home working on things, never once got that "un-easy" feeling that some contractors produce. The carpet and tile turned out amazing and when we had plans to replace the carpet David came in and saved us thousands by making them look new again. Give David a call I promise there is no job too big he can not take care of. read more

911 Carpet Care is my go to carpet cleaning company. I had them out to my new house that I just bought, and there were some pretty dirty floors in here. I was about ready to replace the carpet, but figured why not give some carpet cleaners a try. I was referred to them by a friend and they saved me thousands of dollars in new flooring costs... The carpet was THAT bad. I've used other cheap cleaning companies in the past and I really didn't have any faith in them... I have used them 3 times now over the past year and a half. Their prices are reasonable, and their work is outstanding. Plus, they actually cleaned a mattress of mine and we got way better sleep as a result (Who knew a mattress cleaning would make a big difference? But it did!) read more

I have hired other carpet cleaners in the past but David and Marci are by far the best. I'm renting a condo with WHITE carpets (yikes!) that are 15 years old, yet they made them look brand new. Also, the owner of the condo had 2 cats but you would never know it after David cleaned those carpets. I'm also very impressed because the carpets turned out very fluffy and soft afterwards with no chemical smell. Other carpet cleaners I've used left the carpets feeling crunchy and with a strong chemical smell that would affect my asthma, but not with 911 Carpet Care. I think 911 Carpet Care has the best value and great communication with customers. If you want the best, they're it! read more

David is a very nice and man-to-his-word guy. I found him over Yelp. I called him and he came for a free estimate. He was punctual, very polite, communicative and honest. I hired him to do my carpet (stairs) and my tiles (almost the entire first floor). David did an excellent job! My tiles look like new, my carpet is stainless. He is very affordable and I was glad I choose him. I can recommend him to everyone who wants someone with skills and manner! read more

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Strictly went off yelp reviews and hired David. So glad I went with my gut. He did an amazing job and even got out pet stains that I was really worried about. Carpet looks amazing and we will definitely be keeping his number for the future. read more

They did an awesome job at our home! They spent time spraying each urine spot under his UVLight! Possibly even got old stains out! Our carpets look like new and our home smells clean! I definitely will use them again. read more

David did an excellent job repairing and sealing my grout. My tile looks beautiful! He also did an awesome job cleaning my carpets. My house looks practically brand new! I was more than happy with the the work and service. I highly recommend 911 carpet and stone care! read more

If I could give 100 stars I would! David was able to remove all carpet stains from our Carpet! There is one area in our living room that had dirty stains and they are gone. We have had other companies do our carpets and the stains always come back! Not with 911 Carpet Care. I would recommend them to anyone. Marcie is great and professional and a sweetheart! read more

Update - These people obviously do not care enough about my business to even read my name for their "apology" commentary (It's Dolly not Debbie). They still haven't emailed me a receipt and it's been about 2-3 weeks, they made sure to cash my check though. I have some photos to post of what they did to my brand new stove and to my three thousand dollar refrigerator with their tile treatment/cleaning. I would never recommend them and I have made sure to tell everyone I know not to use them. read more

911 Carpet & Stone Care - Brand new stainless stove after David cleaned our tile floor. The treatment and lack of cleaning his mess up has caused pitting/staining. - Carpet Cleaning Near Me

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David & Marci Are Amazing, If You Want It Done Right The 1st Time, Just Call David & Marci! They've Done Numerous Commercial & Residential Jobsites For Us, Including My New Home In Winchester, And It Turned Out Amazing. I Thought I Was Just Going To Throw It Away & Replace It. I Was Honestly, Not Even Going To Mess With It, But They Made it Brand New Again....For All Of Your Dirty Job's, Just Call 911 Carpet Care! read more

David came over to clean our carpets before selling our house. We thought we were going to have to put in new carpet. There was spots before we had ever bought the house, and then our kids and pets made the carpet worse. We didnt think the carpet was able to get clean. But David came over and did an amazing job. The carpets looked great. We did not need to replace the carpet and our property sold on the first day on the market. Thank you 911. read more

Really impressed with the attention to detail, my carpets look amazing! They we punctual, professional and personable. I would highly recommend their services! read more

I was recently moving out of a rental and had to get it cleaned up. The house was large and had beautiful upgraded carpet. I'm guessing it was 10 years old or older. 911s David cleaned everything up like new! You would never know the age of this carpet. He was on time, and finished in a timely manner. The $ was good and I received my deposit back from the landlord! I would definitely recommend them to anyone needing a job done by a true professional business! read more

Hands down the best carpet cleaning company I have ever used. They take customer satisfactory seriously. They were curious from the first phone call, and even followed up to make sure I was happy. David goes the extra mile to make sure everything is perfect. read more

So glad I called to get an estimate for granite repair. I thought I would end up spending thousands replacing all our countertops but there was a fix for the crack afterall. Price for the repair was affordable and I lucked out on getting our tile cleaned same day. I'm extremely happy and will be a returning customer! read more

David came out on time and was very professional and very nice. He did an excellent job. What is most honorable is that he didnt try to sell me something just to make more money (which i have had someone try ) he was very honest and i will be having him come back to do some carpet repairs and future cleaning. Thank you. Scott and Melissa read more

Great company SUPER nice he spent so much time on our carpets I felt that he really went the extra mile and took very good care of us and our home read more

Amazing service! David really knows his trade and the job he did on my carpet was excellent but its the job he did on my concrete that blew my mind! We had oil based paint spilled by our dog into our backyard concrete and even though he didn't normally do concrete, David did some research and was able to get the right materials to get rid of the paint stain out of the concrete. I had given up hope that the concrete could be taken care of but he was able to come through with amazing results. Highly recommended! read more

David and Marci are the best. They helped us solve a problem with our cat urine that seemed hopeless. It only took about 1/2 hour and the odor was gone throughout the house. People you can trust and unusual quality in today's culture. read more

2 small children have definitely put our carpets to the test. Stains from blueberries and coffee were all over. In comes 911 Carpet Care (during my daughter's nap), and they cleaned the carpet in our living room and dining room in no time at all. The gentlemen that came were nice, efficient, and helpful in understanding the process and what I would need to do when they were done. The carpets now look better than new. I will be having them back as soon as we spill a few more things . . . read more

Used this company to clean our carpet and tile prior to moving into a home we just purchased. They did an amazing job. The house did not stink like weird chemicals and there was no crunchy funky residue left on the carpeting or tile. We will definitely use them again if the need arises in the future read more

We had an issue with our cat using a couple of our beds as a litter box! I had no idea that they could be saved. David and Marcy with 911 Carpet Care were actually able to extract all of the nasty urine out of our mattresses. Along with cleaning our carpets I have never experienced a more knowledgable carpet cleaning company. I highly recommend using these folks if you want it done right the first time! read more

Prompt, fair, and thorough. As a Realtor I appreciate working with professionals and 911 Carpet is just that.

Once again, I had the opportunity to use the services of 911 Carpet Care. My level of trust is in this company is very high. I KNOW that they will take care of my carpet/upholstery needs. They explain their process and why it will work. Guaranteed. My senior dog had an another issue that required more than paper towels and Natures Miracle. 911 Carpet Care has saved me from having to purchase a new sofa on two occasions. My sofa is so fresh and deeply cleaned through and through...and sanitized. Additionally, they cleaned a stubborn traffic area on my carpet. It looks great. This was a high quality, but very old carpet that 911 made to look so much better...much brighter. David and Marcie make a great team. We all know true professionalism when we see it, the kind that instills consumer confidence. They are very good at what they do. And the bonus is that 911 Carpet Care's David and Marcie are really nice people...very genuine and sincere. This was a pleasure to post. read more

Our carpet was looking pretty bad and our grout and tile were dirty too. David came over and in detail explained the whole cleaning process. He did exactly what he said he would do and then some. The tile and grout came out beautiful. The carpet came out amazing. AND, when it dried, it wasnt crunchy. We were very happy. They are going to come back and service our granite counter tops next. Great Work! read more

Our grout in our tile was dirty and we had some carpet that needed to be cleaned so I called 911 Carpet Care. They were very friendly and easy to deal with. They came over and checked everything out at the exact time that they said they would be there. We appreciate that. They cleaned the tile and grout, even covered more area than they needed to. I was even more impressed the the carpet cleaning. Not only did it come out very clean, it didn't smell bad after wards and when it dried, it wasn't crunchy (I have had the carpet feel and smell worse after other other companies services). Great Job! read more

David was on time and even came on New Years eve, last minute. Everything dried by the time specified and we were able to have a wonderful New Years Eve Party. He charged me less than the price I was quoted which is always a bonus. I would absolutely recommend him to my friends and family. David cleaned my boss's carpets last month and he was also very satisfied. I will absolutely use this service again. read more

This score is not based on the carpet cleaning but the lack of follow-through.. I couldn't get a receipt from these people to save my life! A stupid receipt!!! Really? Why is this such a big deal and why did both David and Marci promise this at least 4 times without delivering? It is this lying, deceitful and crumby response to customers that turns me off on a business. What if it were something bigger, like they ruin your flooring? You would never get them to respond.... read more

Best in the business! Honest, professional, and great at what they do. They go above and beyond expectations and clean much more than just carpet! Sofas, granite, tile, even oil stains from concrete can be helped by David and Marci. Love them! read more

I just bought a house and the garage concrete floor was so gross, It had 14 yrs of grime and dirt. I didn't want to step foot in it, much less put my belongings in it until I had it had been cleaned. David didn't promise to remove every stain, but said it would be clean and it was. I was so happy to move stuff in. He also cleaned the carpet in one of the bedrooms. Great company, would highly recommend 911 Carpet Care. read more

David was a lifesaver. We had kids break into the house we sold that was still vacant. David came that week and cleaned all the carpets. We cannot say thank you enough! read more

David booked the appointment with me over the phone. He was very polite and took a lot of time to answer any questions I had. He told me he would call if he was going to be late and he did. I really appreciated that! I hate these other flakey companies. 911 Carpet Care made our floors look like new again! We had some spotted areas, but David worked hard to get them out. The only reason I give him four stars is because he might seem a little more pricey than other companies, but maybe you get what you pay for. read more

David and Marcy know their stuff, and did a fantastic job restoring a carpet that we thought was destined for the dumpster. We can now get at least another five years out of our carpeting. Highly recommended. read more