My Insurance adjuster arranged with Eldersburg towing to have my collector car (which was disabled…read moreat my house ) towed to a Ford Dealer to have electronic repairs which the adjuster had scheduled for me. The Ford dealer was expecting my car for the afternoon of Nov. 6, 2019. I then spoke with Steve, from Eldersburg Towing & we scheduled my car to be picked up at 2 PM on Nov 6, so I made arrangements to be at home for the pickup. On Nov. 6, 2 PM came & went without Eldersburg Towing picking up the car or calling, so I waited until at 3:15 PM & then called & spoke to Steve, who said he was too busy to call me & update me. I said, he could have called to update me since phone calls are cheap and he then responded by saying "FORGET IT!!" I said, does that mean you're not coming? and he replied " attitude is everything" & then just hung up on me. Totally disrespectful behavior from someone totally unprofessional! I was unable to contact & update my insurance adjuster, so I left him a message that Eldersburg Towing was not coming for the car & that Steve ignorantly hung up on me. I then called my Insurance Company to report the issue & one of their agents began working to notify the Ford dealership the car would not be arriving as expected. I later received a call from my insurance adjuster who by now, had arranged for Geyers towing in Mt. Airey to handle the towing which now had to be picked up the following morning at 10 AM. The next morning, Geyers towing driver David, called at 9:50 to report he was on route & arrived on time at 10 AM. I was very pleased as David was very professional in handling the loading of my car and the transport to the Ford dealership. The uncaring, disrespectful & totally unprofessional conduct from Steve at Eldersburg towing who did not care about his commitment will ensure I never have nor will I ever recommend Eldersburg towing to anyone, as I relate this experience with Eldersburg towing to my collector car friends !!!

I have used this company 3 times in one months time due to issues with a used car my son recently…read morepurchased and have nothing but good things to say. Tessa was friendly and helpful and very accommodating (key was locked inside one time not realizing the car auto locked, and vehicle being blocked-in two times). I would recommend her and Eldersburg Towing to everyone!

Exceptional service and pricing compared to my Mini Dealership in Alexandria, VA! The roads, or…read moreshould I say potholes in the DC area take a toll on my Mini Countryman's tires. I was in the Gettysburg area visiting my parents and saw a bulge on my front passenger side tire. I called my dealership and they were going to charge me an arm, a leg and my first born child for one tire because mine were "special run flats." I immediately thought of Mikes Kars because they've been a lifesaver before and they ended up getting me TWO premium quality run flats for just about the same price! I was safe driving back to VA and I just might name my first born Mike! Thanks again ladies and gents! Your customer service is unmatched!

Took auto in for an inspection, had appointment but ended up waiting for about two hours. Waiting…read morearea was very nice though, coffee, snacks, very cozy. Customer service was great, they went over the findings in great detail. Liked the goodie bag too, nice touch. I will return.

The service was fantastic! All the employees were on task and very friendly and helpful! I would…read morenever go any place else! It's hard to find a honest and reliable shop!

Purchased a 2011 F250 with a 6.7L engine in it from XLR8 Diesel. And the motor blew…read moreHaven't heard back from them about this problem.

Mercedes are complex cars. While a lot of independent shops can work on them, a shop that works on…read moreall makes and models is unlikely going to have the knowledge and expertise of a dealership. Unfortunately, many dealerships take advantage of their customers and have questionable reputations. NOT HERE. Mercedes-Benz of Hagerstown has again and again proven its worth by having the knowledge, expertise, and outstanding customer service to get the job done right. They have serviced three of my Mercedes over the years and I have never had a problem at all. I have a third-party Vehicle Service Contract which has become a real pain in the rear to deal with. But Mercedes-Benz of Hagerstown has handled every issue the VSC has raised and never made me feel bad for the extra time and expense they go through to deal with the VSC company. When I bring my cars in for service, they never try to upsell me on unnecessary services. They do what I ask and nothing more. If there is a problem, they will point it out, but never pressure me to act at that time. I highly recommend Mercedes-Benz of Hagerstown for servicing your Mercedes.

Bought a vehicle from Kyle. Spoke to him over the phone and arranged to fly across the country to…read moreMaryland to pick it up. He arranged to have transportation available to pick us up from the airport. Service Technicians Larry and Keith showed up and were very friendly and made us feel comfortable on our way to the dealership. (Larry was an excellent driver, by the way and Keith was an awesome co-pilot.) I was totally exhausted, but my husband really enjoyed conversing with the two of them. (I had fun listening to them talk) At the dealership we met Kyle, who took care of all the paperwork and showed us our vehicle. He was easy to work with, outgoing, and knowledgeable. I especially liked that he gave us a huge candy bar with the dealership's logo lol He offered us some sodas for the road and followed up with a call to make sure we were safe on our almost 3000 mile roadtrip so that was very nice. Definitely recommend Mercedes-Benz of Hagerstown to anyone who is interested in buying a luxury vehicle. Their location is convenient and their customer service is excellent!

This was my first time ever buying a vehicle from an independent dealer and was always a little…read moreskeptical of them. Boy was I pleasantly surprised. Giovany was my sales professional, he was very knowledgeable, and a great communicator. During the buying process he responded to all my questions and concerns quickly and more importantly honestly! But what really made me want to wright this review was how they responded when I needed their help after the sale. I was from out of state and had inadvertently made an error on my title paperwork. It only took one phone call to Premier Auto Sales and after explaining my problem they said they would return my call. To my complete surprise, Giovaniy on his day off returned my call and took care of my issues the very next day! Folks, that's taking care of your custome!! Gary L Smith Williamsport, MD

BUYER BEWARE!!!!! We…read morebought my daughter her first car from here 2013 Chevy Cruze paid $4,xxx! Absolutely terrible decision! Was not made aware of all the issues that this car has! And we've only had it for a few months. No heat antifreeze keeps leaking out, ac barely works, transmission slips extremely bad, you can clearly tell the transmission and motor have been worked on but obviously not done properly! If we could leave zero stars we definitely would! I wouldn't recommend this place to absolutely anyone!!

I was travelling from Pittsburgh to Baltimore when my car broke down in the middle of the night. I…read morehad it towed to Clear Spring D & I the next morning and they were able to start working on it right away. They were friendly, had me back on the road quickly, and their prices were very fair.

I stopped at this gas station on Friday the 22nd of Feb. I travel with a medical alert dog. After…read morefilling up my mini van I went in to use the bathroom and the woman working the desk refused to allow me to enter. Another person witnessed the event and reminded the employee that it was illegal to refuse a service dog and the employee said she did not care. This was an discriminatory and illegal act. I DO NOT RECOMMEND THIS PLACE until they address their bad practices and correct the problem.

Where to start, I reached out asking if they'd be able to do a state inspection and they got me in…read moreright away on a Monday morning. Went and hung out, the entire time JD was explaining what he was doing and why, they found a couple things that wouldn't pass, and fixed them on the spot for me. They were telling me about other services they do, and it's not only a reasonable value but they're the type of shop that wants to get it done and get it done the right way for you. They might be a 25 minute drive from my place, but this is the shop I'm going to be going to for any car needs that I have. Absolutely stellar, 100 out of 5. This is the type of mechanic you want to have.

Auto Electric was great, Chris got my parts the next day, good price and everything was easy…read more Nobody carried my parts, its the norm now to replace and not rebuild but they were able to get what I needed and I am back on the road again!