After giving the tech the information about my laptop he never responded. Would not recommend.

Tom and RMG have always been top notch in helping me through my computer issues. And for me, the older I get, the more computer problems I seem to have. I'm 67 and have been diagnosed with Lewy Body Dementia. Obviously, I would be a great person to look at if Tom and RMG had any opportunities to take advantage of me. THEY HAVE NOT! I've probably been using Tom for 10 to 15 years. I have absolutely zero complaints and nothing but good to say about Tom and Rescue My Gadget. For people like me (who often time inadvertently cause many of their own problems), Tom is your guy. He will get to the bottom of your problem and will never say an unkind or condescending remark regardless of the circumstances. read more

Tom was great in fixing my laptop. He diagnosed the problem correctly and was able to bring it back to life. Great guy and highly recommend!

Over The Top ! My past and latest experience with Tom at Rescue My Gadget continues to impress me. A hard drive failure was quickly fixed with a replacement drive, now a SSD. Tom doesn't just replace parts - he made sure that every bit of data was properly transferred and operational and does not stop until he and his client are 100% satisfied. A rare find, thank you! read more

Thomas rescued our 5 year old laptop. We were going to just buy a new one but decided to see if something could be done to improve the performance on our old one. Thomas took it and had to do some updates and troubleshooting but was able to get it back to almost new ( considering it's 5 years old). We paid $140 and didn't have to buy a $700 new laptop. Thank You! read more

I had a great experience with Tom at Rescue My Gadget. Last week my SD card was somehow corrupted while attempting to transfer photos to my laptop, losing more than 700 photos. I called late on Friday afternoon, so didn't expect any answer or result until the following week - but Tom arranged to get the SD card on Saturday and by Sunday he had recovered and returned the data. Everything was quick, professional, and efficient. I highly recommend this business! read more

I found Rescue My Gadget in the local classifieds and online. From what I had researched, they seemed to have been a decent place to see about getting an external harddrive fixed. Let me tell you, it has been a nightmare. It started when I emailed them to find out what it would cost to get it looked at and to tell me whether or not they thought they could fix the drive. Tom seemed to have been a very nice gentleman at the beginning. He contacted me back and forth once they received the drive (they even picked it up free of charge which was nice) to keep me informed and what he thought would be wrong with the drive. We discussed the options and pricing and I had told him I would like to know what the pricing was BEFORE the drive was sent in to be repaired (if it could be). Unfortunately, due to the lack of communication there, he went ahead and sent the drive into be checked out further BEFORE he contacted me back to tell me what it was going to cost me because I told him if it was going to cost a lot that I wasn't even going to deal with it. So a week or so went by before he contacted me back and said that he would go ahead and have the drive sent back to me (whew, i didn't want to pay $900.00 to have the drive fixed, if it could be). He sent the drive back to me and I received it a couple of days later. Up to this point, Tom and Alex were great and very nice with the situation. After I received the drive, there was no case with it. The drive was exposed and they hadn't sent me the drive in the case. It was never ever told to me that I wouldn't receive the drive back the way I sent it in. All that was discussed is that they would have to remove the drive to see what was wrong, but nothing about that I wouldn't receive the drive in the casing. After contacting Alex, who sent the drive back to me asking where the case for the drive was, he apologized about the miscommunication there and would get with Tom to see what happened. Well, once I didn't receive any communication for a bit, I get a text message from Tom telling me to contact him with any concerns I was having, which I did. First off, he could have introduced himself instead of saying, "Please direct your correspondence to me. How Can I help you?" I had no idea who this person was texting me. Let me just tell you guys, I wish I hadn't gone through with this, because now, I have an exposed drive (Dead, but this isn't the point) and just a tad bit furious about that. Alex had told me if I couldn't get the casing back for the Harddrive that they would purchase me a new drive because at this point I couldn't send it into Seagate (who told me even if i got it checked out, that i would still be able to get a warranty claim if i wasn't able to get anything recovered). Warranty or no warranty, I just wanted my product back the way i sent it in. So Tom tried calling me while I was at work, and I explained to him that I am unable to take calls due to the job I am in while in college. His response was. "If you won't speak to me, I consider this matter closed." Well, i responded back with I am at work. So after a few more messages, I had to get up away from work (i work in a call center, so it's hard to get away when you're the only one there). So He responds back with, "You'll get nothing, It's closed." Right before that, I had finally gotten up to call him back and talk with him. He preceded to say terrible things to me over the phone, and to the point that he was cursing at me, told me to shut up, and that he will not listen to my mouth anymore. This is a done deal, and you get nothing." So, in closing for this review, if you want decent customer service, a person who actually cares about his customers, and can control his temper while having a difficult conversation with someone who was his customer, don't go with Rescue My Gadget. Although they have free pick up, free diagnostics, etc. It isn't worth it. I now have an exposed drive that I could have sent back into Seagate for a claim like they told me I could have. I even have the texts and emails to prove it! read more

Rescue My Gadget has been a life saver on more than one occasion. Found them by happenstance when I needed help retrieving data from a jump drive that had been corrupted and have contacted them several times since. Tom - the owner - is great to work with. He is honest and straightforward. Would definitely recommend Rescue My Gadget for computer issues. read more