Terrible experience and service. After a long drive with my dogs, I needed to get the hair vacuumed…read moreup in my car. Taking a 2 hour lunch and making a 30 minute drive on a rainy day, I decided to pay for the most premium car wash experience called the "Ultimate Wash". Again, it was a rainy day, so all that was needed was the vacuum inside the car. Following the wash (with a tip) I raced back to work after the long lunch and drive back to the office. At the end of the day, I noticed the back of my car had not been touched. Hair all over the place. When I called, the owner did not even get on the phone with me, and did not offer any discount or refund. I will never go back, nor will I ever recommend.

Service, professionalism this place does a fantastic job, thorough detail work...hand down the best…read morewash around the Rockford, Belevidere, Freeport area...

Came here to get my car looking good to sell soon. Got the top tier wash which was $22, and…read morevacuumed the heck out of my car afterwards. Really appreciate the free vacuums that are on both sides of the car, making it really easy to clean every nook and cranny. The wash went very fast and the employee at the front of the line was very helpful and efficient. The car looks mostly in tip top shape after the wash and wax, but there's still small traces of dirt and debris on the outside. Would have loved to see all of that gone for how expensive it was, but then again, I worked at a car wash decades ago and you really can't get a car fully clean without an actual human doing it. So this place is good for what it is, just next time I'll skip the expensive wash and just do the middle of the road one for $12.

New Management And this guy is working hard to improve this…read moreplace. Things are starting to work better and the people that he has hired are much better and there friendly kind and pleasant. Very nice improvement ! Keep up the good work. Danny Phillips

BOTTOM LINE (if possible, I would rate it with negative stars):…read more EXTREMELY HORRIBLE!!! BACKGROUND: I worked at a car wash for 5 years detailing and providing customers quality care for their vehicles. So, I can tell you if a car wash is good or not. This one is the WORST I have ever been to. BUSINESS (negative stars): I paid for one of their top packages so you would think my brand new, hardly dirty car would come out sparkling clean. This was NOT the case. I am certain that they do not use enough detergent in their wash. In all fairness, they could have ran out of detergent before I got there, but even if that was the case, they are cheating the customer. How can I be certain that they don't use enough detergent? First, since I used to work at a touchless automatic car wash with a detail shop, I know the level of detergent is season dependent. (Granted, summer months need about half the amount of detergent as winter months with road salt, there still needs to be enough detergent to remove acid rain marks.) At the car wash I worked for, we constantly inspected the vehicles as they came out of the wash to be sure they were coming out clean and we adjusted the detergent accordingly. Second, my car is brand new and it was coated with the LuxCare protective package just a few weeks before. LuxCare is essentially a teflon coating for a car, meaning nothing should stick to it. Even bugs are easy to remove with this protective coating. So, the fact that my car is coated with non-stick teflon and the fact that it wasn't that dirty, my car SHOULD have come out spotless, (even with a touchless automatic). I entered the car wash with spotted rain marks on my car and exited the car wash with the same spotted rain marks. Unfortunately, I'm not exaggerating. The only difference was that the car was wet. TOTAL WASTE OF MONEY! PRICE (1 star): I used the automatic bay. I hate that they up-charge you for things that I believe should be included in a standard car wash, such as the undercarriage flush and the dryer. RECOMMENDATION: AVOID THIS CAR WASH! I try to take care of my car as best as I can so keeping acid rain and road salt off the paint is important to me. Unfortunately, after this experience, I will go back to either hand-washing my car or I will take it to Royal Car Wash up the road since I've had great service from them... AND, my car came out clean - inside and out.

Nice, clean, small car wash with do it yourself bays. There is one touch less wash for those not…read moreinto do it yourself. If below zero out. The auto one is closed. Takes credit cards for all bays and can use quarters too. Nice wands. Nice do it yourself. Road ranger next door for gasoline, and oil change there too. Get we all done in one area.

Very easy to get to good price for a quality wash the value is very good. They hand wash everything…read moreand clean out the interior of your car. All you have to do is pick the service that you want and pay for it. I do like this car wash and will continue to use it.

The manner in which the interior clean is performed is shockingly poor…read more If the business is solely dependent on income from performing this service; it is inevitable that it will eventually cease to exist. If employees are retrained or improved through other means it could get better. If a person wanted to pay for the cleaning at the car wash and then go home and actually wipe down car themselves and do some more vacuuming then it's not bad, or if your car is not dirty and you're running it through because it's a new vehicle or something like that, I don't think you would be bothered. If your car needs a standard interior clean that may require any level of effort for anything over 15 seconds in a single area of the car you will likely be highly dissatisfied.

While employees are polite and helpful, the equipment itself is not that friendly to paint and…read moreshield wipers. That added extra expenses in repairs in the long run. The first time (not being sure)I let it slide and repaired it myself. The second time I noticed damage on vehicle, I reported it and never heard a word from management. Third time and then I was fed up, rear-shield wiper was damaged and their answer is that they're not responsible for damage to the vehicle.

This car wash does a great job. I belong to the club so I can wash every day, but I only do once a…read moreweek. It's a great buy! My only complaint is that it doesn't dry the back end very well. I just dry it a little myself. Money well spent to drive a clean car.

This is absolutely the worst most rundown piece of crap carwash I've ever been to !!!!…read more Half the time they don't even have soap in the sprayer !!! Should be condemned !!!!!

BEWARE! When they first opened, I tried to sign up for a monthly package. On my next visit, they…read moresaid the subscription hadn't gone through, so I had to pay. Because of my paperless online banking, I didn't notice right away that the subscription DID go through and I was being charged monthly. Try to call them. lol They don't care, don't respond, and I am going to have to file a claim to get my $800 back.

Horrible. Should have listened to the reviews. Tried cancelling my membership back in March and I'm…read morestill getting charged 2 months later. After 2 phone calls, 2 emails, and 3 in-person visits later to cancel (every time I came in since March I was assured it was cancelled) they finally cancelled everything. I even gave them all my receipts and the person I assumed to be the manager still said "I don't have enough information to give you a refund for the last two months" --and those were months that I never used the car wash. Money hungry business owners who obviously don't care about the customer or trust them. The employees also don't seem to know how to start or cancel the fast pass system correctly, or else this wouldn't have happened. I really never leave bad reviews but this place is awful.

I purchased the ultimate car wash. Normally they do a great job but yesterday not so much. My door…read morepanels weren't wiped down well the did a terrible job vacuuming the flors and wiping down the seats. The performance wasn't worth the $36 I paid.

They do a great job. Inside and out. The employees are exceptional also. I will not be going…read moreanywhere else.